https://simplecast.com Counter Errorism Human and Organizational Performance (HOP): In the wide world of Safety improvement, we discuss how humans detect, prevent, and correct errors. Learn some tips on implementing HOP or teaching others about it. "Counter-errorism" is a captivating podcast that delves into the world of High-Reliability Organizations and error mitigation strategies. Hosted by two seasoned HOP practitioners with surprise guests, this show offers listeners a unique blend of technical expertise and practical insights. Each episode explores things affecting HOP, innovative techniques, and cutting-edge approaches to enhance the reliability of work. The hosts' engaging banter and real-world examples make complex topics accessible to both experts and enthusiasts alike. From discussing the latest advancements in error management (that we know of) to focusing on things that work. "Counter-errorism" is an essential listen for anyone interested in the challenging yet crucial field of Human and Organizational Performance. Any views expressed are our own (or our guests), not those of our employers or the Department of Energy. 2024 Counter-Errorism, Human Performance Tools, LLC en Mon, 30 Mar 2026 17:22:55 +0000 Mon, 30 Mar 2026 17:23:07 +0000 https://counter-errorism.simplecast.com Counter Errorism https://image.simplecastcdn.com/images/b8ec0cd0-f452-4065-8f2a-4b82fd3caef4/bf1896c2-be75-409b-b353-ad8f3e0846bd/3000x3000/ce-logo.jpg?aid=rss_feed https://counter-errorism.simplecast.com episodic Human and Organizational Performance (HOP): In the wide world of Safety improvement, we discuss how humans detect, prevent, and correct errors. Learn some tips on implementing HOP or teaching others about it. "Counter-errorism" is a captivating podcast that delves into the world of High-Reliability Organizations and error mitigation strategies. Hosted by two seasoned HOP practitioners with surprise guests, this show offers listeners a unique blend of technical expertise and practical insights. Each episode explores things affecting HOP, innovative techniques, and cutting-edge approaches to enhance the reliability of work. The hosts' engaging banter and real-world examples make complex topics accessible to both experts and enthusiasts alike. From discussing the latest advancements in error management (that we know of) to focusing on things that work. "Counter-errorism" is an essential listen for anyone interested in the challenging yet crucial field of Human and Organizational Performance. Any views expressed are our own (or our guests), not those of our employers or the Department of Energy. Ken Madson, James Newman true https://feeds.simplecast.com/xXRSeo5X counter errorism, error, error reduction, h & op, hop, hro, human & organizational performance, human and organizational performance, human performance, ism, james newman, ken madson, safe, safety, safety culture Cristen Newman James@HumanPerformanceTools.com f9030763-c552-4f7a-9ebd-4d8667331a98 Counter-Errorism - Episode 14 - Bob Edwards Get to know Bob:

Profile https://www.linkedin.com/in/bob-edwards-48577492/

Website: www.youtube.com/@bobedwards4253

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]]> Mon, 30 Mar 2026 17:22:55 +0000 James@HumanPerformanceTools.com (James Newman, Ken Madson, Bob Edwards) https://counter-errorism.simplecast.com/episodes/counter-errorism-episode-14-bob-edwards-Erc5moYF Get to know Bob:

Profile https://www.linkedin.com/in/bob-edwards-48577492/

Website: www.youtube.com/@bobedwards4253

Please check out the amazing people doing amazing things on these podcasts we listen to and love:

]]> Counter-Errorism - Episode 14 - Bob Edwards James Newman, Ken Madson, Bob Edwards 00:19:19 In this episode of the "Counter-Errorism" podcast, hosts James and Ken interview Bob Edwards at the 2025 Community of Human and Organizational Learning conference in Columbus, Ohio. The discussion centers on practical ways to improve workplace culture, shift leadership mindsets, and foster operational learning. Here is a summation of their key discussion points: **The Power of Curiosity** A central theme of the interview is that leaders must prioritize curiosity over having all the answers. Bob explains that even if a leader used to perform a specific job, they should approach current workers by acknowledging it's been a while and asking them to teach them how the work is done today. The group agrees that taking the time to be genuinely curious is crucial, noting that organizations need to free supervisors from excessive administrative tasks and Zoom meetings so they can actually get out into the field to observe and learn. **Changing the Narrative on Errors and Reporting** Bob shares a story about a company whose leadership was embarrassed because they accounted for 70% of the state's reported dropped objects. However, a veteran worker pointed out that other companies simply weren't reporting their incidents. Bob emphasizes that high reporting rates are actually a positive sign of a healthy culture, giving the company an opportunity to fix things. He also highlights the need to accept human error, referencing the Marine Corps' understanding that a zero-tolerance approach for mistakes is unrealistic in complex environments. **Practical Psychological Safety** When it comes to making workers feel safe to speak up, Bob advises against using academic terms like "psychological safety" or holding meetings in HR conference rooms. Instead, leaders should go to the workers' actual workspace, on their shift, without a clipboard, and genuinely ask how they get the work done. He notes that you know an environment is safe when workers become "painfully honest" about their realities and workarounds. Crucially, leaders must thank them for this honesty and ask how to improve the system, rather than punishing them, because negative reactions create long "industrial memories" that shut down future reporting. **Focusing on the Positive and Human Connection** The group discusses the importance of looking for what goes right during normal work, rather than just investigating failures and assigning blame. Ken shares a story about a military commander who would uniquely start meetings by asking for the "meat and the berries"—meaning he specifically wanted to know what the team did well and how they achieved success. This unexpected positive focus completely opened up communication. They also agree that this interpersonal respect and human-to-human empathy is foundational and can never be replaced by AI or technology. **The HOP Community and the Future** Bob refers to the Human and Organizational Performance (HOP) movement as an "industrial reformation" and makes a strong plea for younger professionals to join the field, noting that they bring fresh perspectives that challenge older workers' biases. The hosts and Bob highlight that the HOP community is highly collaborative rather than competitive, with leaders actively supporting each other's podcasts and businesses. To illustrate this, they promote "Tuesdays with Two," a free monthly Zoom gathering held on the first Tuesday of every month, where safety professionals from around the world meet to network and discuss ideas. In this episode of the "Counter-Errorism" podcast, hosts James and Ken interview Bob Edwards at the 2025 Community of Human and Organizational Learning conference in Columbus, Ohio. The discussion centers on practical ways to improve workplace culture, shift leadership mindsets, and foster operational learning. Here is a summation of their key discussion points: **The Power of Curiosity** A central theme of the interview is that leaders must prioritize curiosity over having all the answers. Bob explains that even if a leader used to perform a specific job, they should approach current workers by acknowledging it's been a while and asking them to teach them how the work is done today. The group agrees that taking the time to be genuinely curious is crucial, noting that organizations need to free supervisors from excessive administrative tasks and Zoom meetings so they can actually get out into the field to observe and learn. **Changing the Narrative on Errors and Reporting** Bob shares a story about a company whose leadership was embarrassed because they accounted for 70% of the state's reported dropped objects. However, a veteran worker pointed out that other companies simply weren't reporting their incidents. Bob emphasizes that high reporting rates are actually a positive sign of a healthy culture, giving the company an opportunity to fix things. He also highlights the need to accept human error, referencing the Marine Corps' understanding that a zero-tolerance approach for mistakes is unrealistic in complex environments. **Practical Psychological Safety** When it comes to making workers feel safe to speak up, Bob advises against using academic terms like "psychological safety" or holding meetings in HR conference rooms. Instead, leaders should go to the workers' actual workspace, on their shift, without a clipboard, and genuinely ask how they get the work done. He notes that you know an environment is safe when workers become "painfully honest" about their realities and workarounds. Crucially, leaders must thank them for this honesty and ask how to improve the system, rather than punishing them, because negative reactions create long "industrial memories" that shut down future reporting. **Focusing on the Positive and Human Connection** The group discusses the importance of looking for what goes right during normal work, rather than just investigating failures and assigning blame. Ken shares a story about a military commander who would uniquely start meetings by asking for the "meat and the berries"—meaning he specifically wanted to know what the team did well and how they achieved success. This unexpected positive focus completely opened up communication. They also agree that this interpersonal respect and human-to-human empathy is foundational and can never be replaced by AI or technology. **The HOP Community and the Future** Bob refers to the Human and Organizational Performance (HOP) movement as an "industrial reformation" and makes a strong plea for younger professionals to join the field, noting that they bring fresh perspectives that challenge older workers' biases. The hosts and Bob highlight that the HOP community is highly collaborative rather than competitive, with leaders actively supporting each other's podcasts and businesses. To illustrate this, they promote "Tuesdays with Two," a free monthly Zoom gathering held on the first Tuesday of every month, where safety professionals from around the world meet to network and discuss ideas. psychological safety, curiosity, positivity false full 14 336d6983-140d-46be-8350-e3890cd50250 Counter-Errorism - Episode 13 - Becky Ray Get to know Becky Ray:

Profile https://www.linkedin.com/in/becky-ray-culturekick/

Website: https://www.culturekick.co.uk/         https://www.linkedin.com/in/becky-ray-culturekick/

 

The Psychological Safety Playbook: Lead More Powerfully by Being More Human by Karolin Helbig & Minette Norman

The Gap and The Gain: The High Achievers' Guide to Happiness, Confidence, and Success by Dan Sullivan & Dr. Benjamin Hardy

Please check out the amazing people doing amazing things on these podcasts we listen to and love:

 

]]> Sat, 21 Mar 2026 01:24:17 +0000 James@HumanPerformanceTools.com (James Newman, Becky Ray) https://counter-errorism.simplecast.com/episodes/counter-errorism-episode-13-becky-ray-WgEUwd0S Get to know Becky Ray:

Profile https://www.linkedin.com/in/becky-ray-culturekick/

Website: https://www.culturekick.co.uk/         https://www.linkedin.com/in/becky-ray-culturekick/

 

The Psychological Safety Playbook: Lead More Powerfully by Being More Human by Karolin Helbig & Minette Norman

The Gap and The Gain: The High Achievers' Guide to Happiness, Confidence, and Success by Dan Sullivan & Dr. Benjamin Hardy

Please check out the amazing people doing amazing things on these podcasts we listen to and love:

 

]]> Counter-Errorism - Episode 13 - Becky Ray James Newman, Becky Ray 00:13:43 In the lucky and long-time coming episode 13 of the "Counter-Errorism" podcast, host James asks his guest, Becky Ray, for her top recommendation regarding performance improvement. This episode is a little shorter than most so far and we really missed having Ken join us. Here is a summary of key discussion points: **Be Curious and Non-Judgmental** Becky's primary advice is to practice "real deep curiosity" while letting go of judgments and assumptions. She explains that while the human brain naturally jumps to conclusions to function, true understanding requires putting those biases aside and asking questions until a person's actions make 100% sense. James agrees, noting that in causal analysis and investigations, you cannot develop corrective actions without getting in the "tunnel with the workers" to fully understand why they made their decisions. He equates having "preconceived notions" to operating with biases, which is essentially the same as passing negative judgment. **Assume Positive Intent** The discussion expands to day-to-day team communication, where assumptions about other people's context—especially in text messages or emails—can create silos and conflict. James shares a personal rule he uses to combat this: **always assume positive intent** when the tone of a message is unclear. Becky agrees that misunderstanding someone's intent causes frustration that hinders performance, emphasizing that "it's not what you say, it's what I hear". **The Gap and the Gain** The two swap book recommendations, with James mentioning *The Psychological Safety Playbook* and Becky citing authors like Sidney Dekker, Todd Conklin, Amy Edmondson, and Timothy R. Clark. Becky highlights her current favorite author, Dr. Benjamin Hardy, and his book with Dan Sullivan, ***The Gap and the Gain***. She explains that **"the gap"** is the distance between where you are and your ultimate goals, while **"the gain"** is the progress you can see when looking back. She encourages finding gratitude for the gains achieved rather than feeling like a failure for falling short of the gap. She contrasts this positive mindset with standard corporate board meetings that focus strictly on red and green KPIs, which James jokingly refers to as "watermelon charts". In the lucky and long-time coming episode 13 of the "Counter-Errorism" podcast, host James asks his guest, Becky Ray, for her top recommendation regarding performance improvement. This episode is a little shorter than most so far and we really missed having Ken join us. Here is a summary of key discussion points: **Be Curious and Non-Judgmental** Becky's primary advice is to practice "real deep curiosity" while letting go of judgments and assumptions. She explains that while the human brain naturally jumps to conclusions to function, true understanding requires putting those biases aside and asking questions until a person's actions make 100% sense. James agrees, noting that in causal analysis and investigations, you cannot develop corrective actions without getting in the "tunnel with the workers" to fully understand why they made their decisions. He equates having "preconceived notions" to operating with biases, which is essentially the same as passing negative judgment. **Assume Positive Intent** The discussion expands to day-to-day team communication, where assumptions about other people's context—especially in text messages or emails—can create silos and conflict. James shares a personal rule he uses to combat this: **always assume positive intent** when the tone of a message is unclear. Becky agrees that misunderstanding someone's intent causes frustration that hinders performance, emphasizing that "it's not what you say, it's what I hear". **The Gap and the Gain** The two swap book recommendations, with James mentioning *The Psychological Safety Playbook* and Becky citing authors like Sidney Dekker, Todd Conklin, Amy Edmondson, and Timothy R. Clark. Becky highlights her current favorite author, Dr. Benjamin Hardy, and his book with Dan Sullivan, ***The Gap and the Gain***. She explains that **"the gap"** is the distance between where you are and your ultimate goals, while **"the gain"** is the progress you can see when looking back. She encourages finding gratitude for the gains achieved rather than feeling like a failure for falling short of the gap. She contrasts this positive mindset with standard corporate board meetings that focus strictly on red and green KPIs, which James jokingly refers to as "watermelon charts". becky ray, human performance, curiosity, human & organizational performance, positive intent false full 13 784397a4-a3a6-4974-b169-22bca71c60fc Counter-Errorism - Episode 12 - Sam Goodman Get to know Sam:

Profile https://www.linkedin.com/in/sam-goodman-03a95391/

Website: https://www.thehopnerd.com/meetsam or https://www.thehopnerd.com/podcasthttps://www.thehopnerd.com/podcast

 

Please check out the amazing people doing amazing things on these podcasts we listen to and love:

]]> Fri, 31 Oct 2025 00:41:42 +0000 James@HumanPerformanceTools.com (Cristen Newman) https://counter-errorism.simplecast.com/episodes/counter-errorism-episode-12-sam-goodman-_kkKzDCq Get to know Sam:

Profile https://www.linkedin.com/in/sam-goodman-03a95391/

Website: https://www.thehopnerd.com/meetsam or https://www.thehopnerd.com/podcasthttps://www.thehopnerd.com/podcast

 

Please check out the amazing people doing amazing things on these podcasts we listen to and love:

]]> Counter-Errorism - Episode 12 - Sam Goodman Cristen Newman 01:19:49 Sam Goodman, aka "Darrell the Safety Man," aka "The HOP Nerd," joins Ken and James for a discussion about "Pre-event Learning" and what it might involve. This episode is longer than most, and with apologies to Sam, it took a while to edit. Even at this length, more than 40 minutes were cut! We had a lot to cover. Sam Goodman, aka "Darrell the Safety Man," aka "The HOP Nerd," joins Ken and James for a discussion about "Pre-event Learning" and what it might involve. This episode is longer than most, and with apologies to Sam, it took a while to edit. Even at this length, more than 40 minutes were cut! We had a lot to cover. true full 12 931640b6-d104-4779-8cea-bb93f028c222 Counter-Errorism - Episode 11 - William Scarberry  

Get to know Bill:

Profile linkedin.com/in/william-scarberry-160a2256

Website: https://www.gevernova.com/ or nuclear.gepower.com/

 

Please check out the amazing people doing amazing things on these podcasts we listen to and love:

]]> Fri, 16 May 2025 19:32:14 +0000 James@HumanPerformanceTools.com (William Scarberry, James Newman) https://counter-errorism.simplecast.com/episodes/counter-errorism-episode-11-william-scarberry-4Wm662Yr  

Get to know Bill:

Profile linkedin.com/in/william-scarberry-160a2256

Website: https://www.gevernova.com/ or nuclear.gepower.com/

 

Please check out the amazing people doing amazing things on these podcasts we listen to and love:

]]> Counter-Errorism - Episode 11 - William Scarberry William Scarberry, James Newman 00:57:57 Bill (Senior Manager and Site HOP Leader from GE Vernova) and James met in 2010 when they were both at the same nuclear plant, and their conversations over the years tend to go deep into programmatic hows and whys. It was time we recorded one of these chats, and we hope it doesn't disappoint! We chat about growing up in nuclear power, Learning Teams (their version of a 7-day Just-Do-It Teams), not accepting "sub-par performance", procedure use, HURBs, observations, the energy wheel, mentoring, khakis, and "being the friend you need right now." Bill (Senior Manager and Site HOP Leader from GE Vernova) and James met in 2010 when they were both at the same nuclear plant, and their conversations over the years tend to go deep into programmatic hows and whys. It was time we recorded one of these chats, and we hope it doesn't disappoint! We chat about growing up in nuclear power, Learning Teams (their version of a 7-day Just-Do-It Teams), not accepting "sub-par performance", procedure use, HURBs, observations, the energy wheel, mentoring, khakis, and "being the friend you need right now." nuclear, standards, mentoring, bwr, observations, ge vernova, james newman, quality, william scarberry, learning team false full 11 4258eee7-dcca-42e6-a93f-38b883725f36 Counter-Errorism - Episode 10 - Georgina Poole Are you interested in some ideas on getting workers comfortable enough to share their experiences without fear of judgement? In this episode we chat about easing people into Psychological Safety and the importance of FOOD in these situations. You have to create the time for curiosity.

Georgina's cool stuff:

Profile linkedin.com/in/georginapoole

Website georginapoole.com.au (Personal)

Email georginapoole@outlook.com

Podcast LEADING SAFELY with Georgina Poole

 

Please check out the amazing people doing amazing things on these podcasts we listen to and love:

]]> Mon, 21 Apr 2025 04:00:00 +0000 James@HumanPerformanceTools.com (Georgina Poole, Ken Madson, James Newman) https://counter-errorism.simplecast.com/episodes/counter-errorism-episode-10-georgina-poole-IWyT6XpO Are you interested in some ideas on getting workers comfortable enough to share their experiences without fear of judgement? In this episode we chat about easing people into Psychological Safety and the importance of FOOD in these situations. You have to create the time for curiosity.

Georgina's cool stuff:

Profile linkedin.com/in/georginapoole

Website georginapoole.com.au (Personal)

Email georginapoole@outlook.com

Podcast LEADING SAFELY with Georgina Poole

 

Please check out the amazing people doing amazing things on these podcasts we listen to and love:

]]> Counter-Errorism - Episode 10 - Georgina Poole Georgina Poole, Ken Madson, James Newman 00:33:08 "The Lemonade Episode" aka "Half-Muffin In" or "Mid-Enchilada": Georgina Poole (informally, "Judge G.") delivers again and again on giving us clues on how best to be curious and how to learn when chatting with the frontline with curiosity and respect. "The Lemonade Episode" aka "Half-Muffin In" or "Mid-Enchilada": Georgina Poole (informally, "Judge G.") delivers again and again on giving us clues on how best to be curious and how to learn when chatting with the frontline with curiosity and respect. communication, learning teams, trust, building rapport false full 10 f622e274-4aa6-43d3-b2db-5bf38bb42dcd Counter-Errorism - Episode 9 - Ron Gantt "So, did we fix it?" Ron, Ken, and James chat about trust and how that effects decision making. Sharp end decisions WILL be made, as leadership, do you want to be part of those decisions and if so, how much?

"Flips the script away from human frailty to human expertise"

"People are routinely overcoming challenges, difficulties, pressures, dilemmas; they're dealing with that all of the time, and they do it so well, they hide it - that's Dave Woods' Law of Fluency."

"Eventually, expertise is going to break down under certain pressures..."

"...the pressures or dilemmas are going to overwhelm that expertise, so how can we support people to leverage that expertise in a more effective way in those situations?"

So, how come you don't know Ron Gantt, yet?

Education:

Ph.D. Industrial and Systems Engineering, The Ohio State University

M.Eng Safety Engineering & Management, University of Alabama at Birmingham

contact him: rongantt@hotmail.com

 

Please check out the amazing people doing amazing things on these podcasts we listen to and love:

]]> Mon, 14 Apr 2025 22:11:57 +0000 James@HumanPerformanceTools.com (Ron Gantt, James Newman, Ken Madson) https://counter-errorism.simplecast.com/episodes/counter-errorism-episode-9-ron-gantt-EcmGqRP0 "So, did we fix it?" Ron, Ken, and James chat about trust and how that effects decision making. Sharp end decisions WILL be made, as leadership, do you want to be part of those decisions and if so, how much?

"Flips the script away from human frailty to human expertise"

"People are routinely overcoming challenges, difficulties, pressures, dilemmas; they're dealing with that all of the time, and they do it so well, they hide it - that's Dave Woods' Law of Fluency."

"Eventually, expertise is going to break down under certain pressures..."

"...the pressures or dilemmas are going to overwhelm that expertise, so how can we support people to leverage that expertise in a more effective way in those situations?"

So, how come you don't know Ron Gantt, yet?

Education:

Ph.D. Industrial and Systems Engineering, The Ohio State University

M.Eng Safety Engineering & Management, University of Alabama at Birmingham

contact him: rongantt@hotmail.com

 

Please check out the amazing people doing amazing things on these podcasts we listen to and love:

]]> Counter-Errorism - Episode 9 - Ron Gantt Ron Gantt, James Newman, Ken Madson 00:39:03 Second out of the three Punk Rock Safety Rockstars on Counter-Errorism, Ron Gantt shares a tool/idea for asking better questions. Try to get into the habit of changing your questions to look outside the individual, not at the individual. Instead of asking, "Why did the person do it this way?" We ask, "What makes doing that difficult?" Second out of the three Punk Rock Safety Rockstars on Counter-Errorism, Ron Gantt shares a tool/idea for asking better questions. Try to get into the habit of changing your questions to look outside the individual, not at the individual. Instead of asking, "Why did the person do it this way?" We ask, "What makes doing that difficult?" punk rock, hop, human performance, human and organizational performance, questions, safety, david woods, human & organizational performance false full 9 99f7d9bc-5c47-4821-996c-ada8f2fe0c49 Counter-Errorism - Episode 8 - Charles Tetteh Part 1: Making people feel heard makes them feel empowered. 

Charles relishes the opportunity to remind us all of the importance of helping people feel heard and seen. Meeting Charles through LinkedIn has been a wonderful experience, and thought it would be wonderful to give you an insight into one of our conversations.  Charles and I have spoken a few times and we talk about our motivation for change and we think the "Root Cause" is a Dissatisfaction Attitude.  Beauty, family, immigration,  fear, culture, humility, and what makes us curious - it will get deep. When you meet Charles, you will learn, it's okay to get personal and let go of judgment.

As a leadership tool - I want to spend a day with you and be curious - I will let go of judgment and bias and be an open book with a focus on building our relationship and I will meet you where you are (physically and emotionally). 

At the 10 minute mark, the book Charles discusses is "Random Noise" by Georgina Poole and Sidney Dekker.

Part 2: Leadership Response Matters

Power and influence are mostly controlled by the leadership team, so after an event how we move forward will greatly depend on the leadership team. There is a unique opportunity following an incident where a leader can improve the relationship and level of trust - not just for those involved, but for anyone who finds out. 

Please check out the amazing people doing amazing things on these podcasts we listen to and love:

]]> Mon, 28 Oct 2024 15:41:24 +0000 James@HumanPerformanceTools.com (Cristen Newman) https://counter-errorism.simplecast.com/episodes/counter-errorism-episode-8-charles-tetteh-YAnfub40 Part 1: Making people feel heard makes them feel empowered. 

Charles relishes the opportunity to remind us all of the importance of helping people feel heard and seen. Meeting Charles through LinkedIn has been a wonderful experience, and thought it would be wonderful to give you an insight into one of our conversations.  Charles and I have spoken a few times and we talk about our motivation for change and we think the "Root Cause" is a Dissatisfaction Attitude.  Beauty, family, immigration,  fear, culture, humility, and what makes us curious - it will get deep. When you meet Charles, you will learn, it's okay to get personal and let go of judgment.

As a leadership tool - I want to spend a day with you and be curious - I will let go of judgment and bias and be an open book with a focus on building our relationship and I will meet you where you are (physically and emotionally). 

At the 10 minute mark, the book Charles discusses is "Random Noise" by Georgina Poole and Sidney Dekker.

Part 2: Leadership Response Matters

Power and influence are mostly controlled by the leadership team, so after an event how we move forward will greatly depend on the leadership team. There is a unique opportunity following an incident where a leader can improve the relationship and level of trust - not just for those involved, but for anyone who finds out. 

Please check out the amazing people doing amazing things on these podcasts we listen to and love:

]]> Counter-Errorism - Episode 8 - Charles Tetteh Cristen Newman 00:35:25 About fifteen years ago Charles immigrated from Ghana to Wyoming. From his start at McDonald's to Halliburton and now in the mining industry, Charles opens his heart and his perspective as a safety professional, but even more as a person who loves and appreciates people. Humble, open, appreciative, and most importantly curious about the world and the field of HOP, we get to hear a little about Charle's views on Leadership, Influence, Culture, and overcoming deep-seated fear. About fifteen years ago Charles immigrated from Ghana to Wyoming. From his start at McDonald's to Halliburton and now in the mining industry, Charles opens his heart and his perspective as a safety professional, but even more as a person who loves and appreciates people. Humble, open, appreciative, and most importantly curious about the world and the field of HOP, we get to hear a little about Charle's views on Leadership, Influence, Culture, and overcoming deep-seated fear. hop, random noise, dissatisfaction attitude, h & op, leadership, response matters, charles tetteh false full 8 fa0ce6f5-017f-4b7a-bd01-a82d61c64a16 Counter-Errorism - Episode 7 - Gareth Lock All about Gareth Lock. PLEASE check him out on LinkedIn here

Regarding the tool that Gareth recommends in this episode, you can get a copy of the DEBrIEF guide from: https://www.humaninthesystem.co.uk/hits-debrief-oi-2024

IMPORTANT NOTE: Gareth is certainly well established in the Diving niche, but he is ALSO opening up his content and efforts into ANY organization wanting training or other consultative services.  He's an amazing instructor and content creator, and is someone you just know is bound for even more success. 

New addition to the CE podcast: Transitions between a few places

New problem: Used a new tool for recording called "Otter" and it seriously affected the audio quality in places - We had to make 145 separate edit points to get it at the level where it is now. We hope it's difficult for listeners to tell. Lesson learned: We will NOT be using Otter in the future.

Please check out the amazing people doing amazing things on these podcasts we listen to and love:

]]> Sun, 29 Sep 2024 21:30:32 +0000 James@HumanPerformanceTools.com (Cristen Newman) https://counter-errorism.simplecast.com/episodes/counter-errorism-episode-7-gareth-lock-FHKUHeBp All about Gareth Lock. PLEASE check him out on LinkedIn here

Regarding the tool that Gareth recommends in this episode, you can get a copy of the DEBrIEF guide from: https://www.humaninthesystem.co.uk/hits-debrief-oi-2024

IMPORTANT NOTE: Gareth is certainly well established in the Diving niche, but he is ALSO opening up his content and efforts into ANY organization wanting training or other consultative services.  He's an amazing instructor and content creator, and is someone you just know is bound for even more success. 

New addition to the CE podcast: Transitions between a few places

New problem: Used a new tool for recording called "Otter" and it seriously affected the audio quality in places - We had to make 145 separate edit points to get it at the level where it is now. We hope it's difficult for listeners to tell. Lesson learned: We will NOT be using Otter in the future.

Please check out the amazing people doing amazing things on these podcasts we listen to and love:

]]> Counter-Errorism - Episode 7 - Gareth Lock Cristen Newman 00:28:40 Ken had a last-minute surprise so couldn't join us, but Gareth and James had a great chat about the importance of "DEBrIEFS." Perhaps a new acronym for you to chew on and consider, (which a lot of us don't care for (more acronyms)) but this one truly makes a lot of sense. Gareth shares in detail a great format for guiding us through any post-job critique. Ken had a last-minute surprise so couldn't join us, but Gareth and James had a great chat about the importance of "DEBrIEFS." Perhaps a new acronym for you to chew on and consider, (which a lot of us don't care for (more acronyms)) but this one truly makes a lot of sense. Gareth shares in detail a great format for guiding us through any post-job critique. debriefs, gareth lock, human performance, human and organizational performance, counter errorism, human & organizational performance false full 7 a0f2e0b2-b134-4625-b6d0-b335682d4de6 Counter-Errorism - Episode 6 - Stephen Harvey Fun fact - you may not know  Steve recently took up boxing as a positive and fun way to exercise and every inch of him was hurting when he sat down with us to record. Steve is another CHOLearning.org buddy Ken and I met this year and didn't nearly get to spend enough time with him, and this won't be the only time we chat with him with the microphone recording. He has a wonderful sense of humor and a genuine humility when it comes to talking about how nervous he was before getting on stage (at CHOL) and adding a whole segment on HOP and why humor is important. If you're an American (like me), that loves awesome accents and dialects, you're in for a treat!

It's fun to be the "weird safety guy"!

New KPI suggestion: How many Christmas parties do you get invited to?

From Ken: Has anybody asked if the workers even know what they did was a violation? This could be a different starting point.

Recipe for an awesome chat:

  1. Take one Scotsman and train him in HOP for ten years.
  2. Plant him in Australia assisting High Reliability Operations.
  3. Give him stand up comedy lessons.
  4. Invite him for a talk about anything!

Please check out the amazing people doing amazing things on these podcasts we listen to and love:

]]> Mon, 19 Aug 2024 11:00:00 +0000 James@HumanPerformanceTools.com (Cristen Newman) https://counter-errorism.simplecast.com/episodes/counter-errorism-episode-6-steve-harvey-CTE7tnK2 Fun fact - you may not know  Steve recently took up boxing as a positive and fun way to exercise and every inch of him was hurting when he sat down with us to record. Steve is another CHOLearning.org buddy Ken and I met this year and didn't nearly get to spend enough time with him, and this won't be the only time we chat with him with the microphone recording. He has a wonderful sense of humor and a genuine humility when it comes to talking about how nervous he was before getting on stage (at CHOL) and adding a whole segment on HOP and why humor is important. If you're an American (like me), that loves awesome accents and dialects, you're in for a treat!

It's fun to be the "weird safety guy"!

New KPI suggestion: How many Christmas parties do you get invited to?

From Ken: Has anybody asked if the workers even know what they did was a violation? This could be a different starting point.

Recipe for an awesome chat:

  1. Take one Scotsman and train him in HOP for ten years.
  2. Plant him in Australia assisting High Reliability Operations.
  3. Give him stand up comedy lessons.
  4. Invite him for a talk about anything!

Please check out the amazing people doing amazing things on these podcasts we listen to and love:

]]> Counter-Errorism - Episode 6 - Stephen Harvey Cristen Newman 00:30:19 Language matters. Adopting the same language across all HOP initiatives can be much more important than you may initially think. Language matters. Adopting the same language across all HOP initiatives can be much more important than you may initially think. false full 6 cae7ffa8-9de7-404c-90b9-5fabba82d5ca Counter-Errorism - Episode 5 - Brian Hughes How can we speed up causal analysis when rapid turnaround is imperative?

  1. Consider your immediate access to evidence and make sure preservation of it is important to everyone involved.
  2. Have cause and effect job aids (scenario recipe cards) and logic diagram templates ready for different types of (somewhat common) issues. (The story of the fault)

For example,  a model for a story of "a damage event" or "a spill occurred" or "machine outage"

Details for a starting point to understand the fault path, recovery time, expertise, validation etc.

After Brian discusses the methodology, we continue to chat about causal analysis, including a little about developing effective Corrective Actions,  the problem statement, Extent of Cause and Extent of Condition, and a cool tool called CARB (Corrective Action Review Board).

Heads up that this is our longest episode so far, but I didn't want you to miss all of the extra RCA info we chatted about in case you're in that space and were curious to hear it. 

Please check out the amazing people doing amazing things on these podcasts we listen to and love:

]]> Thu, 15 Aug 2024 07:10:17 +0000 James@HumanPerformanceTools.com (Cristen Newman) https://counter-errorism.simplecast.com/episodes/counter-errorism-episode-5-brian-hughes-6XEayEP1 How can we speed up causal analysis when rapid turnaround is imperative?

  1. Consider your immediate access to evidence and make sure preservation of it is important to everyone involved.
  2. Have cause and effect job aids (scenario recipe cards) and logic diagram templates ready for different types of (somewhat common) issues. (The story of the fault)

For example,  a model for a story of "a damage event" or "a spill occurred" or "machine outage"

Details for a starting point to understand the fault path, recovery time, expertise, validation etc.

After Brian discusses the methodology, we continue to chat about causal analysis, including a little about developing effective Corrective Actions,  the problem statement, Extent of Cause and Extent of Condition, and a cool tool called CARB (Corrective Action Review Board).

Heads up that this is our longest episode so far, but I didn't want you to miss all of the extra RCA info we chatted about in case you're in that space and were curious to hear it. 

Please check out the amazing people doing amazing things on these podcasts we listen to and love:

]]> Counter-Errorism - Episode 5 - Brian Hughes Cristen Newman 01:20:26 Speedy causal analysis. How can this be done effectively? Some answers to this issue from one of the best in the business, Brian Hughes from Sologic. Speedy causal analysis. How can this be done effectively? Some answers to this issue from one of the best in the business, Brian Hughes from Sologic. rapid, event, root, cause, analysis false full 5 2f6baae6-60a6-4c1a-a0d8-4bd94204401a Counter-Errorism - Episode 4 - Ken Madson and James Newman Please email us to set up an interview: James@HumanPerformanceTools.com

We hope you like the podcast and welcome any advice you have for us as we launch this journey.

 

 

Please check out the amazing people doing amazing things on these podcasts we listen to and love:

]]> Sun, 11 Aug 2024 06:59:07 +0000 James@HumanPerformanceTools.com (Cristen Newman) https://counter-errorism.simplecast.com/episodes/counter-errorism-episode-4-ken-madson-and-james-newman-CuhfNcEq Please email us to set up an interview: James@HumanPerformanceTools.com

We hope you like the podcast and welcome any advice you have for us as we launch this journey.

 

 

Please check out the amazing people doing amazing things on these podcasts we listen to and love:

]]> Counter-Errorism - Episode 4 - Ken Madson and James Newman Cristen Newman 00:43:57 Ken and James explain the mission of this podcast. Ken and James explain the mission of this podcast. true full 4 f746602e-7ae7-4309-864b-d6f34281eb2c Counter-Errorism - Episode 3 - Jon Schmidt Jon, Ken and James speak candidly about the latest wave of awesomeness to hit a lot of places for the first time: Learning Teams

Using respectful inquiry by examining normal work. They can be used to improve anything: Jon uses an example of "pulling overhang".

Post incident review of normal work being done. Investigate differently. Not easy to do this, because of the culturally steeped traditional ways of performing incidents reviews. Learning Teams are the best way to learn from each other with people who share the same goal.

Great learning team starters:

  • "Where do you feel the next accident will happen and where will it be?"
  • "What went right"
  • "How did we recover..."
  • "How do the procedures and policies support our workers?"
  • "Where have we normalized risk?"

Hidden engagement benefit: People generally like to be asked questions about the things that they do, especially when you ask "How are you successful?"

Some other places use a "Pre-event" Learning Team style. You can get a better product or efficiency of a process. Constant learning at the right levels.

More HOP podcasts for you to check out - thanks to Mike Petrowski for the list and thanks to all of our friends in this place cranking out new content all the time:

  1. Pre-accident Investigation Podcast w Todd Conklin
  2. The Safety of Work w David Provan
  3. A HOP Podcast with No Name w Adrea Baker and Matt Florio
  4. Health and Safety Conversations w Tim Bourne
  5. Safety on Tap w Adrew Barrett
  6. The HOP Nerd w Sam Goodman
  7. Safety Labs w SLICE
  8. Leading Safely Podcast w Georgina Poole
  9. Rebranding Safety w James MacPherson
  10. Psych Health and Safety w Peter Kelly
  11. Amy Edmondson: How To Fail Well

BONUS: Don't forget to check out "Punk Rock Safety" as well (adult ears only) with Ben, Dave and Ron

 

]]> Mon, 1 Jul 2024 18:28:45 +0000 James@HumanPerformanceTools.com (Cristen Newman) https://counter-errorism.simplecast.com/episodes/counter-errorism-episode-3-jon-schmidt-bFXIfegR Jon, Ken and James speak candidly about the latest wave of awesomeness to hit a lot of places for the first time: Learning Teams

Using respectful inquiry by examining normal work. They can be used to improve anything: Jon uses an example of "pulling overhang".

Post incident review of normal work being done. Investigate differently. Not easy to do this, because of the culturally steeped traditional ways of performing incidents reviews. Learning Teams are the best way to learn from each other with people who share the same goal.

Great learning team starters:

  • "Where do you feel the next accident will happen and where will it be?"
  • "What went right"
  • "How did we recover..."
  • "How do the procedures and policies support our workers?"
  • "Where have we normalized risk?"

Hidden engagement benefit: People generally like to be asked questions about the things that they do, especially when you ask "How are you successful?"

Some other places use a "Pre-event" Learning Team style. You can get a better product or efficiency of a process. Constant learning at the right levels.

More HOP podcasts for you to check out - thanks to Mike Petrowski for the list and thanks to all of our friends in this place cranking out new content all the time:

  1. Pre-accident Investigation Podcast w Todd Conklin
  2. The Safety of Work w David Provan
  3. A HOP Podcast with No Name w Adrea Baker and Matt Florio
  4. Health and Safety Conversations w Tim Bourne
  5. Safety on Tap w Adrew Barrett
  6. The HOP Nerd w Sam Goodman
  7. Safety Labs w SLICE
  8. Leading Safely Podcast w Georgina Poole
  9. Rebranding Safety w James MacPherson
  10. Psych Health and Safety w Peter Kelly
  11. Amy Edmondson: How To Fail Well

BONUS: Don't forget to check out "Punk Rock Safety" as well (adult ears only) with Ben, Dave and Ron

 

]]> Counter-Errorism - Episode 3 - Jon Schmidt Cristen Newman 00:14:26 Jon Schmidt comes from the complicated, dangerous, and constantly adapting world of Vegetation Management for Davey Tree. Here, he tells us in no uncertain terms that the success of this idea (Learning Teams) was born from the failures of others. That is precisely what we desire to learn—what really works? Jon Schmidt comes from the complicated, dangerous, and constantly adapting world of Vegetation Management for Davey Tree. Here, he tells us in no uncertain terms that the success of this idea (Learning Teams) was born from the failures of others. That is precisely what we desire to learn—what really works? true full 3 ef63504d-1144-41e6-b6f1-9158d5261eb3 Counter-Errorism - Episode 2 - Ben Goodheart Structured learning (aka Story learning - asking questions) is an amazing way to share with others different perspectives from the same event or point of time.

Simplified and not overly-complicated example of story learning:

  1. Get everyone who had anything to do with the "event" in the same room.
  2. Ask: Hey lead person that seems to have made a mistake of some kind. Can you walk us through the story from beginning to end, if you don't mind sharing? 
  3. Sit back and be amazed.

An element of irony is in the background of this episode - Ken IS here (there is at least one random cough) with Ben and James and he is showing James how to STFU when Ben is dropping some serious wisdom. 

Ben Goodheart (Punk Rock Safety Podcast co-host, and Founder/Primary Consultant of Magpie Human Systems) shares a true GPS story of a pilot managing a challenge and how structured learning opened eyes to what actually happened.

[Because it came up, in case you are very curious and want to follow up on the "Stoics" and "Marcus Aurelius" click here (and you're kind of a nerd if you do this)... as a matter of fact, you're probably a nerd if you're actually reading this right now... however, no worries, nerds rule the world my friend!!!]

In the end of this episode, Ben reminds us that operationalizing curiosity is about learning how to ask questions better and certainty is the enemy of...

Ken and James have a couple dozen people they would like to thank, starting with their families and the CHOL Superstars they frequently meet with to challenge, support, and improve ourselves. These following people are the amazing CHOL Superstar crew that regularly show us love, support, and help out when needed. We HIGHLY recommend their talents, and you can consider yourself lucky to know any of them! Please find them on LinkedIn and connect with these game-changers:

 

]]> Wed, 26 Jun 2024 20:48:02 +0000 James@HumanPerformanceTools.com (Cristen Newman) https://counter-errorism.simplecast.com/episodes/counter-errorism-episode-2-ben-goodheart-_qr0eNGT Structured learning (aka Story learning - asking questions) is an amazing way to share with others different perspectives from the same event or point of time.

Simplified and not overly-complicated example of story learning:

  1. Get everyone who had anything to do with the "event" in the same room.
  2. Ask: Hey lead person that seems to have made a mistake of some kind. Can you walk us through the story from beginning to end, if you don't mind sharing? 
  3. Sit back and be amazed.

An element of irony is in the background of this episode - Ken IS here (there is at least one random cough) with Ben and James and he is showing James how to STFU when Ben is dropping some serious wisdom. 

Ben Goodheart (Punk Rock Safety Podcast co-host, and Founder/Primary Consultant of Magpie Human Systems) shares a true GPS story of a pilot managing a challenge and how structured learning opened eyes to what actually happened.

[Because it came up, in case you are very curious and want to follow up on the "Stoics" and "Marcus Aurelius" click here (and you're kind of a nerd if you do this)... as a matter of fact, you're probably a nerd if you're actually reading this right now... however, no worries, nerds rule the world my friend!!!]

In the end of this episode, Ben reminds us that operationalizing curiosity is about learning how to ask questions better and certainty is the enemy of...

Ken and James have a couple dozen people they would like to thank, starting with their families and the CHOL Superstars they frequently meet with to challenge, support, and improve ourselves. These following people are the amazing CHOL Superstar crew that regularly show us love, support, and help out when needed. We HIGHLY recommend their talents, and you can consider yourself lucky to know any of them! Please find them on LinkedIn and connect with these game-changers:

 

]]> Counter-Errorism - Episode 2 - Ben Goodheart Cristen Newman 00:17:44 Life is a lot of shutting up and learning how to ask questions better. Ben is here to challenge all of us with an open heart and two open ears. We continue our journey of discovering things that organizations have tried that actually work to improve human and organizational performance. (Heads up for little ears on the language in this episode.) Life is a lot of shutting up and learning how to ask questions better. Ben is here to challenge all of us with an open heart and two open ears. We continue our journey of discovering things that organizations have tried that actually work to improve human and organizational performance. (Heads up for little ears on the language in this episode.) hop, h & op, ben goodheart, safety, story learning, safety culture, human & organizational performance, structured learning true full 2 510b04a9-aeeb-417c-bb37-15c363490396 Counter-Errorism - Episode 1 - Tony Muschara Ken Madson and James Newman have been wanting to collaborate on a podcast for quite some time and what is here and what will follow are the results of that desire! They hope you like it. They certainly don't have it all figured out, yet, but  figured they would jump in before another month goes by, so here goes. 

The number one goal of this podcast is to be a beacon on the horizon and direct H&OP Practitioners to implement things that have worked. Does that seem too simple? We shall see!

This episode we grabbed some of Tony Muschara's precious time and he gave us some nuggets to consider around one of his favorite topics and ours, Critical Steps. If you manage them properly, it sure seems like a lot of other issues will take care of themselves, as well. 

Ken and James have a couple dozen people they would like to thank, starting with their families and the CHOL Superstars they frequently meet with to challenge, support, and improve ourselves. They also have pals who podcast you should be listening to if you aren't already:

  • Leading Safely Podcast with Georgina Poole
  • Punk Rock Safety with Ben Goodheart, Dave Provan, and Ron Gantt
  • The HOP Nerd with Sam Goodman
  • A HOP Podcast (With No Name) with Andrea Baker and Matt Florio
  • Health & Safety Conversations with Tom Bourne
  • Pre-Accident Investigations with Todd Conklin
  • Safety on Tap with Andrew Barrett
  • (Not HOP-related, but an AMAZING untold history podcast) The Missing Chapter Podcast with Philip Horrender and Phil Schoff
]]> Mon, 24 Jun 2024 19:51:03 +0000 James@HumanPerformanceTools.com (Cristen Newman) https://counter-errorism.simplecast.com/episodes/counter-errorism-episode-1-tony-muschara-bkY6acpE Ken Madson and James Newman have been wanting to collaborate on a podcast for quite some time and what is here and what will follow are the results of that desire! They hope you like it. They certainly don't have it all figured out, yet, but  figured they would jump in before another month goes by, so here goes. 

The number one goal of this podcast is to be a beacon on the horizon and direct H&OP Practitioners to implement things that have worked. Does that seem too simple? We shall see!

This episode we grabbed some of Tony Muschara's precious time and he gave us some nuggets to consider around one of his favorite topics and ours, Critical Steps. If you manage them properly, it sure seems like a lot of other issues will take care of themselves, as well. 

Ken and James have a couple dozen people they would like to thank, starting with their families and the CHOL Superstars they frequently meet with to challenge, support, and improve ourselves. They also have pals who podcast you should be listening to if you aren't already:

  • Leading Safely Podcast with Georgina Poole
  • Punk Rock Safety with Ben Goodheart, Dave Provan, and Ron Gantt
  • The HOP Nerd with Sam Goodman
  • A HOP Podcast (With No Name) with Andrea Baker and Matt Florio
  • Health & Safety Conversations with Tom Bourne
  • Pre-Accident Investigations with Todd Conklin
  • Safety on Tap with Andrew Barrett
  • (Not HOP-related, but an AMAZING untold history podcast) The Missing Chapter Podcast with Philip Horrender and Phil Schoff
]]> Counter-Errorism - Episode 1 - Tony Muschara Cristen Newman 00:10:22 Welcome to our new Human & Organizational Performance podcast. In this debut first installment of Counter-Errorism, your hosts dive into the crucial world of critical steps with the H&OP Master himself, Tony Muschara! Welcome to our new Human & Organizational Performance podcast. In this debut first installment of Counter-Errorism, your hosts dive into the crucial world of critical steps with the H&OP Master himself, Tony Muschara! critical steps, hop, tony muschara true full 1