1:38 Amy discusses her background and growing up in a small town outside of Knoxville, TN 

4:07 Amy talks about learning Japanese and moving to Japan 

10:13 The origins of Amy’s passion for creating experiences that everyone loves 

14:28 Why Amy decided to found AnswerLab and how she came up with the idea 

17:03 AnswerLab’s strategy and how they first brought on enterprise clients  

20:02 Amy talks burnout and perfectionism 

24:45 Why AnswerLab creates an inclusive culture in which people can thrive 

28:09 How AnswerLab converted 89 in-person research projects to remote, and how they avoided losing any revenue in Q2 2020 

35:42 AnswerLab’s human centered work project and their million dollar commitment 

46:44 Amy’s closing DE&I advice to other leaders 

1:25 Carlos talks growing up in Miami and his first sales jobs

3:20 His experience at PTC and why they have a great sales organization

6:38 Carlos reflects on moving to Barcelona

7:47 Leaving PTC to start a company

10:58 Reflecting on tech in the late 90’s

14:10 The key to building successful sales teams

16:54 How Carlos joined MongoDB and his experience taking them public as CRO

28:36 Why every salesperson at TripActions builds at least some of their own pipeline

33:18 How Carlos builds a great sales culture

37:33 How TripActions has found opportunity during a global disruption

43:19 Career advice from Carlos

1:12 Nick talks about growing up in Pittsburgh and being a Steelers fan 

3:07 The importance of community in the growth of the customer success field 

7:25 Nick discusses founding his first company, chipshot.com, while at Harvard, and how it almost IPOed 

11:31 Why Nick is known as being a “fun CEO” and how he’s motivated to create a human-centric company 

18:50 How Gainsight handles tough situations 

23:33 Nick’s passion for creating equal opportunities for all people at Gainsight and in the customer success field 

31:20 Gainsight’s future and it’s acquisition by Vista 

36:50 Nick’s advice to other entrepreneurs 

1:34 Ron talks about growing up in Bastrop, TX, his early interest in entertainment, and arriving in Hollywood with his Ford Explorer on a U-Haul. 

4:35 Ron discusses the beginning of his Hollywood career which included acting in several commercials and having a role on Pamela Anderson’s show, V.I.P. 

5:45 After taking a 6 month break, Ron gets a behind the scenes entry-level position as a logger on a show called American Fighter Pilots. 

6:42 Ron meets the executive producer his first day on the job and he gets promoted to associate producer on day 4. 

8:03 Fighter Pilots is canceled after 3 weeks on the air, but he becomes an associate producer on the show that became American Idol.  

9:00 Ron talks about the challenges of transforming the U.K. version of American Idol for American audiences and A-list celebs who passed up the chance to host American Idol. 

12:34 Ron tells us about his defining moment of screening a first cut of the show for UK producers, Nigel Lythgoe and Ken Warwick, and how it influenced the creation of the show. 

17:31 The reasons why American Idol had universal appeal, had something that everyone could relate to, and became the show that “broke television.” 

25:04 Why Ron left the #1 TV show in America to start his business. 

30:12 The importance of seeing opportunities in difficult situations. 

35:20 How Ron came up with the idea for World of Dreams and the importance of being a sponge and learning everything you can. 

43:39 The 4 lines of business within World of Dreams Entertainment Group and how he created a technological platform in which content creators can get feedback from the people who are watching the content like millennials and Gen Z. 

49:05 Ron discusses A Better World Project and the show’s mission to bring people together and end racism by partnering with the National Student Council Association. 

58:24 The World of Dreams shoe line and Dubai’s influence on Ron. 

1:52 Jaimie discusses her experience at Inktomi and losing her job during the dot-com bubble 

3:17 Jaimie’s transition from sales engineer to sales rep at VMware 

10:42 Carolyn and Jaimie talk about managing people and two common types of new managers 

15:10 Why Jaimie left VMware 

17:12 What Jaimie Learned by working with small companies 

20:40 Jaimie discusses joining Andreessen Horowitz

25:58 Jaimie’s experience at Andreesen 

30:14 An explanation of the MEDDIC sales process and why it’s so effective 

37:09 How Jaimie ensures people enjoy working with her 

40:56 The biggest leadership lesson that Jaimie learned 

46:15 Why Jaimie left Andreessen and joined Zendesk 

1:31 Kim discusses why she left Salesforce after 14 years 

6:44 How Kim was able to ensure she was promoted consistently at Salesforce 

10:47 Why Kim makes mentoring other women a priority and the importance of asking for new opportunities 

15:30 Kim talks about refusing to be bumped when she was the only woman speaking at a Salesforce event 

18:43 The 4 things that keep people happy in their current job 

21:32 How Kim maintains a great company culture 

25:43 The importance of staying connected when people are working remotely 

28:44 How Kim builds a culture of inclusivity 

40:21 Company cultures are changing because of remote work  

41:57 Why Kim decided to make removing the pressure to drink at company events one of her priorities 

44:23 How remote culture affects new grads in their first job 

1:10 Christina discusses why she started Farmgirl Flowers

4:09 Christina talks about growing up in a town with 3,600 people in Northern Indiana, not going to college, and working at Stanford

7:53 Why the e-commerce flower industry was declining in 2009

10:55 How Christina created a new design category of flower bouquets for Farmgirl Flowers 

15:06 The origins and end of the bike courier service at Farmgirl Flowers

21:34 Challenges with shipping and projecting sells for perishable products like flowers

25:07 The difficulty of getting peonies throughout the year and Christina’s thoughts on purchasing a peony farm

28:44 Christina discusses the 104 no’s she received from VC firms when trying to raise capital, and why she’s now grateful that she never raised funding

36:34 Why Farmgirl Flowers uses burlap bags and how it cuts down on plastic use

3:56 The origins of the Birdies idea.

9:32 International trade show for shoes and apparel in Las Vegas.

11:37 Bianca discusses working with her Co-Founder, Marisa Sharkey.

16:25 Producing the first Birdies.

20:26 Investment from Andy Dunn of Bonobos.

21:36 Leaving Facebook, going full time with Birdies, and getting encouragement from Sheryl Sandberg.

22:39 Raising seed funding with Kirsten Green.

23:24 Bianca’s relationship with Sheryl Sandberg and why she went to work at Facebook.

28:41 Learning how to lead and manage people at Birdies.

35:17 The importance of listening to what customers want.

39:24 New product lines from Birdies.

3:17 Heidi discusses starting ThirdLove with her husband, Dave.

4:53 Heidi talks about making business decisions when she doesn’t agree with her husband or other team members.

6:36 Learn how the industry landscape has changed since ThirdLove was founded.

8:58 Hear how ThirdLove focuses on the customer being the woman instead of the man.

11:51 Heidi explains why she published an open letter to Victoria’s Secret in the New York Times.

16:22 Learn more about the TL Effect, a mentorship program from ThirdLove for female founders of color.

20:19 Hear about a new comedic campaign from ThirdLove. 

21:03 Carolyn and Heidi reflect on the “To Each, Her Own” campaign.

24:18 Learn more about new product lines coming from ThirdLove

27:03 Heidi discusses inventory challenges and how she ensures customers get the products they want.

28:55 Heidi talks about the challenges ThirdLove faced in 2020.

7:28 Why Becky moved from big 4 consulting to executive search

14:00 The importance of not waiting until you’re unhappy to make a career move

18:20 Balancing a family with an executive level career

25:20 Becky’s journey from Recruiting Manager to VP of Global Recruiting

33:50 Emerging from COVID-19 with a growth mindset

11:00 Using relationship building with accounts as you develop expertise.

15:00 Structuring a job search and planning your next move.

16:30 Breaking into SaaS without prior experience.

21:11 Moving from a role in management back to individual contributorship.

25:30 Deciding between management and individual contributorship.

29:40 Why grit is the most important value on Julie's team.

5:15 Challenges of interviewing through hypergrowth

9:00 Hypergrowth’s effect on product & operational complexity

13:45 What to look for in a CEO/business leader

15:45 Identifying Matt’s leadership style

18:40 Lessons Matt has taken from one VP role to the next

22:00 Shifting hiring focus away from major geographies

28:00 Building a culture across remote offices

34:30 Balancing sales hiring with marketing output

7:21 Building content & community

16:40 The virtue of consistency vs. the pitfall perfection

18:15 Developing your non-work identity,

20:15 Dealing with haters.

(5:50) Determining career & lifestyle motivations.

(10:18) Kevin's fallout with first mentor.

(18:30) Advancing quickly by bringing structure to unstructured teams.

(20:12) Kevin’s leadership mistake of trying to create miniature versions of himself.

(21:25) How much of your full personality should you bring to sales? How much you should follow the recipe?

(25:00) What your buyer wants as opposed to the routine sales teams want to create.

(31:00) Using a handful of reps to prove out concept of predictable revenue.

(34:08) Knowing when it’s time to leave your baby.

(36:43) On VPs of Sales being set up to fail, and how to ask the right questions to determine your expectations.

(42:00) Pros and Cons of bootstrapping.

(45:00) Where to go once you’ve raised funds.