Design Mind frogcast

Writing the Future of AI

Thu, 19 Mar 2026 07:07:21 +0000

On this episode of the Design Mind frogcast, we welcome Sheldon Pacotti, Technology Director in frog North America to talk using AI to create meaningful connections, the power of the parasocial and defining the line between creepy and cool when it comes to intelligent interactions. Sheldon’s passions for technology, fiction writing and game design have influenced his work and his life—and may inspire you to write your own chapter in the world of design.

Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Find episode transcripts and relevant info

https://www.frog.co/designmind/design-mind-frogcast-ep-57-writing-the-future-of-AI

Download the frog report 'Futurescape: Artificial Realities'

Host/Writer: Elizabeth Wood, Editorial Director, frog

Research & Story Support: Camilla Brown/Gareth Entwistle, Editorial Manager, frog

Audio Production: Steven Strange

The Future of Customer Experience

Thu, 5 Mar 2026 13:32:28 +0000

Today on our show, Gagandeep Gadri, Managing Director, frog, joins us to discuss the future of customer experience. We examine the gap between what organizations believe they offer and what customers actually feel they’re getting. Plus, we dive into the rise of AI in business and the co-evolution of human-AI chemistry.

Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent.

Find episode transcripts and relevant info.

Featured in this episode:

Futurescape: Artificial Realities

Resonance AI Framework by Capgemini

Unilever: Creating Consumer Insights at Scale

The New Lines of Luxury Report

Deepening Customer Engagement with IKEA Retail

Hyliko: Decarbonizing Trucking with Hydrogen

Home Kitchen: A New Recipe for Change

Host/Writer: Elizabeth Wood, Editorial Director, frog

Research & Story Support: Gareth Entwistle, Editorial Manager, frog

Audio Production: Steven Strange

What Makes a Product Great?

Wed, 10 Dec 2025 08:00:02 +0000

Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Find episode transcripts and relevant info (https://www.frog.co/designmind/design-mind-frogcast-ep-55-what-makes-a-product-great)

Host/Writer: Elizabeth Wood, Editorial Director, frog

Research & Story Support: Gareth Entwistle, Editorial Manager, frog

Audio Production: Steven Strange (https://www.stevenstrange.com)

Confronting AI's Prophecy

elizabeth.holli.wood@frog.co (frog, Capgemini Invent, Capgemini) — Tue, 15 Apr 2025 08:29:13 +0000

Today on our show, we’re joined by Thordur Arnason, a Vice President and Global Gen AI GTM Lead at Capgemini Invent. Thordur, a contributor to frog’s recent Futurescape report, is here to help us understand the potential impact this continuously unfolding technology can and will have in all of our lives, but more importantly, our role as designers, technologists, business leads and consumers in shaping it.

Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Find episode transcripts and relevant info (https://www.frog.co/designmind/design-mind-frogcast-ep-54-confronting-AIs-prophecy)

Download the frog report 'Futurescape' (https://www.frog.co/designmind/futurescape-25-trends-transforming-the-next-quarter-century)

Host/Writer: Elizabeth Wood, Editorial Director, frog

Research & Story Support: Camilla Brown, Editorial Manager, frog & Gareth Entwistle, Editorial Manager, frog

Audio Production: Steven Strange (https://www.stevenstrange.com)

Engaging in Our Natural Language

Tue, 1 Apr 2025 07:38:19 +0000

On today’s episode of the Design Mind frogcast, we’re joined by Antonello Crimi, Head of Design on the West Coast, North America at frog, to talk about the shift from app-centric to language-centric technology and the potential for natural, conversation-like interactions with devices.

Antonello shares insights on how language will be used to further integrate digital touchpoints into the physical world–and how AI and natural language processing can contribute to positive mental health outcomes. Plus, Antonello tells us how a focus on quality and attention to detail has influenced the creation of a new frog typeface that embodies the brand.

Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Find episode transcripts and relevant info (https://www.frog.co/designmind/design-mind-frogcast-ep-53-engaging-in-our-natural-language)

Download the frog report 'Futurescape' (https://www.frog.co/designmind/futurescape-25-trends-transforming-the-next-quarter-century)

Host/Writer: Elizabeth Wood, Editorial Director, frog

Research & Story Support: Camilla Brown, Editorial Manager, frog & Gareth Entwistle, Editorial Manager, frog

Audio Production: Steven Strange (https://www.stevenstrange.com)

Expanding the C-Suite

elizabeth.holli.wood@frog.co (Kara Pecknold, Capgemini, Capgemini Invent, frog) — Tue, 18 Mar 2025 07:46:59 +0000

Today on our show, we’re sitting down with Kara Pecknold, Vice President of Regenerative Design at frog to talk about the world-changing potential that can take place when we come together and share space—whether it’s around the boardroom table the dinner table, or even nature’s table. For starters, we explore the need for new business strategies in the face of disruption, followed by a main course of the evolving role of leaders and we finish off by asking if the solution to the climate crisis could be found by looking at nature's cycles.

Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Find episode transcripts and relevant info (https://www.frog.co/designmind/design-mind-frogcast-ep-52-expanding-the-c-suite)

Download the frog report 'Futurescape' (https://www.frog.co/designmind/futurescape-25-trends-transforming-the-next-quarter-century)

Find out more about frog's Cards for Sustainability game (https://cardsforsustainability.frog.co)

Learn more about Kara’s personal project focused on leading with nature, The Field Trip Co (https://www.thefieldtrip.co/)

Host/Writer: Elizabeth Wood, Editorial Director, frog

Research & Story Support: Camilla Brown, Editorial Manager, frog

Audio Production: Steven Strange (https://www.stevenstrange.com)

The CX Auto Race is On

elizabeth.holli.wood@frog.co (frog, Capgemini Invent) — Thu, 27 Feb 2025 13:24:47 +0000

Today on our show, we’re pulling up at the junction of customer experience and automotive. To drive this conversation forward, we’re joined by Christina Schehl, an Executive Vice President and Head of Germany at frog, part of Capgemini Invent. Christina brings her experience leading global CX transformation programs with top automotive brands as well as insights from her recently published thought leadership in the space. Join us as we explore innovative strategies to revolutionize customer journeys across the automotive industry.

Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Find episode transcripts and relevant info (https://www.frog.co/designmind/design-mind-frogcast-ep-51-the-cx-auto-race-is-on)

Read the Capgemini Research Institute report ‘Joining the race: Automotive’s drive to catch up with customer experience,’ co-authored by Christina Schehl. (https://www.capgemini.com/insights/research-library/customer-experience-in-automotive-2024/)

Download the new frog report 'Chief Challenges 07: Your Consumer Responsibility' (https://fro.gd/3JSdvOK)

Welcome to the Simulation Mindset World

elizabeth.holli.wood@frog.co (Jason Severs, Capgemini, Capgemini Invent, frog) — Thu, 31 Oct 2024 09:00:47 +0000

Today on our show, we’re talking about the creative process at a time of synthetic data and AI-powered simulations. To do this, we’re joined by Jason Severs, Head of Design for frog on the East Coast in North America. Jason is a self-identified ‘skeptical optimist’ when it comes to engaging with new tech, which is an approach he brings into all aspects of his life, from his work with teams at frog, to his own art practice, as well as to the many IoT devices in his home currently in various states of connectivity.

Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Read Jason's article 'Convergent Design in the Age of AI' (https://www.frog.co/designmind/convergent-design-in-the-age-of-ai)

Download the new frog report 'Chief Challenges 07: Your Consumer Responsibility' (https://fro.gd/3JSdvOK)

Download the frog report 'Convergent Transformation' (https://go.frog.co/en/en/convergent-business-transformation)

Host/Writer: Elizabeth Wood, Editorial Director, frog

Research & Story Support: Camilla Brown, Editorial Manager, frog

Audio Production: Richard Canham, Lizard Media (https://www.lizardmedia.co.uk)

Building the Future of Loyalty

Thu, 19 Sep 2024 06:29:52 +0000

Today on our show, we’re talking about what it takes to build loyalty by creating long-lasting relationships between brand and consumer. To do this, we’re joined by Christopher Baird, frog’s head of loyalty based in the UK, in conversation with Aaron Mitchell, Global VP of Membership and Personalization at The LEGO Group. Throughout their chat, the two talk about the intersection of play, people and purpose, and what that means for long-term business strategies that simultaneously create a new level of customer value.

Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Download the new frog report 'Chief Challenges 07: Your Consumer Responsibility' (https://fro.gd/3JSdvOK)

Host/Writer: Elizabeth Wood, Editorial Director, frog

Research & Story Support: Camilla Brown, Editorial Manager, frog

Audio Production: Richard Canham, Lizard Media (https://www.lizardmedia.co.uk)

Live from London: Cannes Unwrapped

elizabeth.holli.wood@frog.co (Capgemini invent, capgemini, frog) — Thu, 11 Jul 2024 06:22:46 +0000

What does it take to make your mark at the Cannes Lions festival? We asked our experts who attended the 2024 Cannes Lions to share trends and observations from their experience on the ground along the famed croisette. Live from an event in frog's London studio, we get a glimpse at the brands, campaigns and activations that made the biggest splash at 2024's premier global festival for creativity. Our guests: Kate Dale, Director of Marketing, Sport England; Bhavesh Unadkat, VP of Brand, Content and Marketing at frog UK; Sharon Jiggins, Managing Director, 23red; Tristan Cavanagh, Creative Director, 23red

Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Download the new frog report 'Chief Challenges 07: Your Consumer Responsibility' (https://fro.gd/3JSdvOK)

Visit the episode page for links to videos featured in this episode. (https://www.frog.co/designmind/design-mind-frogcast-ep-48-live-from-london-cannes-unwrapped)

Host/Writer: Elizabeth Wood, Editorial Director, frog

Research & Story Support: Camilla Brown, Senior Copyeditor, frog

Audio Production: Richard Canham, Lizard Media (https://www.lizardmedia.co.uk)

Studio Sessions: Your Consumer Responsibility

elizabeth.holli.wood@frog.co (Capgemini Invent, Capgemini, frog) — Wed, 5 Jun 2024 07:49:53 +0000

Today on our show, we’re diving deeper into last episode’s conversation on consumer responsibility. You’ll soon be listening in on a chat recorded live in London between Bhavesh Unadkat, Vice President of Brand and Marketing UK, frog; Sharon Jiggins, Managing Director, 23red, also part of Capgemini Invent; and Matt Gratze, Former Director of Digital at Signet Jewelers. Our experts share their perspectives on some of the key ways that brands can show up and take a renewed ownership of their impact. Learn how leading with responsibility can lead to fresh forms of creativity and open up new avenues of business.

Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Download the new frog report 'Chief Challenges 07: Your Consumer Responsibility' (https://fro.gd/3JSdvOK)

Watch the full video of the conversation (https://www.frog.co/designmind/design-mind-frogcast-ep47-studio-sessions-your-consumer-responsibility)

Host/Writer: Elizabeth Wood, Editorial Director, frog

Research & Story Support: Camilla Brown, Senior Copyeditor, frog

Audio Production: Richard Canham, Lizard Media (https://www.lizardmedia.co.uk)

Serving the Consumer Unconditionally

elizabeth.holli.wood@frog.co (frog, Capgemini Invent) — Tue, 14 May 2024 04:05:19 +0000

Most brands will tell you they put the customer first. But how far are they really willing to go? For instance, how many companies make consumer needs priority over the fiscal bottom line? How many brands would be willing to recommend a competitor's product if it served their customer's needs better? Probably not a lot. In our newest frog report, 'The New Terms of Engagement' we explore these tensions with our guests and report authors Bhavesh Unadkat, Vice President of Brand, Marketing and Content Services UK, frog, Kerry Lee, Director of Commerce and Customer Transformation UK, frog and Christopher Baird, Global Head of Loyalty. At a time of unconditional responsibility, where consumers care more than ever about their purchasing decisions and customer experiences, with an eye toward sustainability, inclusivity and purpose, companies may need to change the way they act and communicate to meet a consumer base looking for more meaning in their marketing and commerce interactions.

Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Download the new frog report 'Chief Challenges 07: Your Consumer Responsibility' (https://fro.gd/3JSdvOK)

Find episode transcripts and more from our conversation (https://www.frog.co/designmind/design-mind-frogcast-ep-46-serving-the-consumer-unconditionally)

Host/Writer: Elizabeth Wood, Editorial Director, frog

Research & Story Support: Camilla Brown, Senior Copyeditor, frog

Audio Production: Richard Canham, Lizard Media (https://www.lizardmedia.co.uk)

Futurescape: Trajectories for Tomorrow

Wed, 17 Apr 2024 06:51:41 +0000

The Futurescape: a place where reality is challenged everyday by the evolution of AI, where the devices we use to measure our sense of wellness might negatively affect our health if we don't unplug every once in a while, and where our relationship with the very notion of change is constantly changing. Of course, it’s also the subject of frog’s latest report 'Futurescape: Trajectories for Tomorrow.' To dive in deeper to the report, we're joined by Gagandeep Gadri, Managing Director, frog, Part of Capgemini Invent.

Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Download the new frog report 'Futurescape: Trajectories for Tomorrow' (http://bit.ly/49JRYSB)

Find episode transcripts and more from our conversation (https://www.frog.co/designmind/design-mind-frogcast-ep-45-futurescape-trajectories-for-tomorrow)

Learn more about the 'Eco-Digital Era (TM)' from Capgemini (https://www.capgemini.com/insights/research-library/the-new-digital-economy-research/)

Host/Writer: Elizabeth Wood, Editorial Director, frog

Research & Story Support: Camilla Brown, Senior Copyeditor, frog

Audio Production: Richard Canham, Lizard Media (https://www.lizardmedia.co.uk)

Powering Beauty Tech: L'Oréal's Transformation

elizabeth.holli.wood@frog.co (l'oréal, capgemini invent, capgemini, frog) — Tue, 6 Feb 2024 07:00:41 +0000

How has world-class beauty brand L'Oréal, with 115 years of experience selling products on a global scale, transformed itself into a tech powerhouse standing beside tech giants like LG and Samsung? By ushering in the future of Beauty Tech. On this episode, we're joined by leaders from L'Oréal Groupe to talk orienting around customer needs, as well as using emerging technology like GenAI and augmented reality to power new services—all while pioneering at the crossroads of innovation and sustainability.

Our Guests: Béatrice Dautzenberg, Global Director of Beauty Tech Services, L'Oréal; Stéphane Lannuzel, Beauty Tech Program Director, L'Oréal; Charlotte Pierron-Perles, Executive Vice President and Managing Director of Intelligent Industry, Capgemini Invent

Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Download the new frog report Chief Challenges 6: Making Connectivity Matter (https://www.linkedin.com/posts/frogdesign_powering-beauty-tech-lor%C3%A9als-transform[…]671624130560-wZJV?utm_source=share&utm_medium=member_desktop)

Find episode transcripts and more from our conversation (https://www.frog.co/designmind/design-mind-frogcast-ep-44-powering-beauty-tech-loreals-transformation)

Learn more about the 'Connected World' at frog (https://www.frog.co/services/connected-world)

Host/Writer: Elizabeth Wood, Editorial Director, frog

Research & Story Support: Camilla Brown, Senior Copyeditor, frog

Audio Production: Richard Canham, Lizard Media (https://www.lizardmedia.co.uk)

When Creativity Becomes Method Acting

Wed, 6 Dec 2023 06:44:44 +0000

Today on our show, we’re talking about the creative process as a fusion of art, logic and performance. To do this, we’re joined by François Nguyen, Executive Design Director in frog New York. François is a long-time frog and a very accomplished industrial designer with an extensive history in his field, working on everything from medical products to next-generation hardware across industries and even designing the iconic Beats by Dre headphones.

Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Download the new frog report Chief Challenges 6: Making Connectivity Matter (https://go.frog.co/beyond-the-vehicle-report)

Find episode transcripts and more from our conversation (https://www.frog.co/designmind/design-mind-frogcast-ep-43-when-creativity-becomes-method-acting)

Find François Nguyen on Spotify. (https://open.spotify.com/album/3YMHFmIESOodoqS2h3lFCR?si=Av07Qr76RiiDGdpqwRYisA)

Host/Writer: Elizabeth Wood, Editorial Director, frog

Research & Story Support: Camilla Brown, Senior Copyeditor, frog

Audio Production: Richard Canham, Lizard Media (https://www.lizardmedia.co.uk)

Shifting from Performance to Outcomes

Wed, 15 Nov 2023 10:04:58 +0000

Today on our show, we’re talking about future-proofing products and services to connect the dots between creating experiences people love and contributing toward a more regenerative future for people and planet. Today’s guests, Chiara Diana, Chief Design Officer at frog and Ruth Thomson, Senior Vice President at Cambridge Consultants, will be taking us through five key challenges they’ve identified businesses face when creating transformation in a more Connected World.

Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Download the new frog report Chief Challenges 6: Making Connectivity Matter (https://go.frog.co/making-connectivity-matter)

Find episode transcripts and more from our conversation (https://www.frog.co/designmind/design-mind-frogcast-ep-42-shifting-from-performance-to-outcomes )

Learn more about the 'Connected World' at frog (https://www.frog.co/services/connected-world)

Read 'Customer-Centricity in the Connected Era: Overcoming Five Common Challenges' in Business Leader (https://www.businessleader.co.uk/customer-centricity-connected-era-overcoming-five-common-challenges/)

Host/Writer: Elizabeth Wood, Editorial Director, frog

Research & Story Support: Camilla Brown, Senior Copyeditor, frog

Audio Production: Richard Canham, Lizard Media (https://www.lizardmedia.co.uk)

5 Foundations of Planet-Centric Innovation

elizabeth.holli.wood@frog.co (capgemini, capgemini invent, frog) — Wed, 1 Nov 2023 08:17:54 +0000

What if 'future' was a verb? Could that inform our approach to building a society with lasting value for people and planet? Historically, the world of innovation has emphasized the human experience, which, in most contexts, translates into being zeroed in on the needs of the end user of a product or the customer of an organization. Of course, this remains mission-critical to making things people love. But today, creating with intention requires a much broader remit. It requires expanding to include decision-making that considers societal and environmental factors. To discuss how to shift toward a more “planet-centric mindset,” we’re joined by Idun Aune, designer and Head of Sustainability in frog Norway.

Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Find episode transcripts and relevant info (https://www.frog.co/designmind/design-mind-frogcast-ep-41-5-foundations-of-planet-centric-innovation)

Download the frog guide 'The Regenerative Compass' (https://go.frog.co/the-regenerative-compass)

Host/Writer: Elizabeth Wood, Editorial Director, frog

Research & Story Support: Camilla Brown, Senior Copyeditor, frog

Audio Production: Richard Canham, Lizard Media (https://www.lizardmedia.co.uk)

Making Connectivity Matter

Mon, 16 Oct 2023 08:00:00 +0000

Today on our show, we’re talking about what we here at frog call the ‘Connected World.’ Connecting hardware to the internet is not exactly new at this point. But what is new is the reach our connected devices can have, the services and applications they enable, the technology behind them and the positive outcomes they can have on people and planet. To talk about the potential applications of connectivity, four strategies for success and the pitfalls to avoid, we're joined by five experts from across frog and Capgemini Invent.

Our Guests:

Jeff Hebert, Global Head of Intelligent Products and Services in Intelligent Industry, Capgemini Invent
Richard Traherne, Global Head of Next Frontiers, Capgemini Invent
Chiara Diana, Vice President, Chief Design Officer and Head of the Global Innovation Team, frog
Heather Brundage, Senior Director, Strategy and Innovation, Synapse Product Development
Phil Vann, Vice President, Intelligent Products and Services, Capgemini Invent

Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Download the new frog Chief Challenges 6: Making Connectivity Matter (https://go.frog.co/making-connectivity-matter)

Find episode transcripts and more from our conversation (https://www.frog.co/designmind/design-mind-frogcast-ep-40-making-connectivity-matter)

Learn more about the 'Connected World' at frog (https://www.frog.co/services/connected-world)

Forget the Social Algorithm

elizabeth.holli.wood@frog.co (Deliveroo, Capgemini, frog, Capgemini Invent) — Wed, 27 Sep 2023 06:35:17 +0000

Today on our show, we’re jumping into the constantly shifting, sometimes chaotic world of social media. For those developing social media strategy for brands, these are places to tell stories, curate content, sell products and measure engagement. To talk about how to capture attention amidst all the noise while also managing to somehow be authentic on these platforms, we’re joined by two voices deeply enmeshed in this space: Laura Davies, a Senior Performance Marketing Manager at Deliveroo and Isabelle Cavanagh, Marketing Consultant here at frog.

Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Find episode transcripts and relevant info (https://www.frog.co/designmind/design-mind-frogcast-ep-39-forget-the-social-algorithm/)

Download the frog report 'Hacking Innovation' (https://go.frog.co/en/en/hacking-innovation-disruptive-ideas)

Host/Writer: Elizabeth Wood, Editorial Director, frog

Research & Story Support: Camilla Brown, Senior Copyeditor, frog

Audio Production: Richard Canham, Lizard Media (https://www.lizardmedia.co.uk)

Studio Sessions: Bringing Connected Moments to Life

Thu, 14 Sep 2023 12:01:08 +0000

Today on our show, we’re talking about connected products and services that perfect customer experience while driving new business value. More specifically, we’re starting with a focus on some very special members of our families: our pets. Recently, our team worked with Nestlé Purina to create an intelligent litter box system that collects and shares data about your cat’s health and wellness. Of course, this use case is just one prime example of using data and technology to improve everyday experiences and better our lives in the process. Joining us for this discussion and more today are Chiara Diana, Chief Design Officer at frog, Kristin Slater, Senior Manager, loT Products, Petivity at Nestlé Purina and Jeff Hebert, Global Head of Intelligent Products and Services in Intelligent Industry for Capgemini Invent and President of Synapse Product Development.

Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Learn more about the collaboration between frog and Nestlé Purina and the launch of Petivity. (https://www.frog.co/work/petivity-transforms-pet-care-with-ai)

Read how to overcome the five challenges of the Connected World by Chiara Diana on Business Leader here. (https://www.businessleader.co.uk/customer-centricity-connected-era-overcoming-five-common-challenges/)

Listener note: we also filmed this conversation. Watch the full video and learn more about the Connected World at frog here. (https://www.frog.co/services/connected-world)

Thanks to Steven Strange for this special episode's film/audio production (http://www.stevenstrange.com) and Richard Canham of Lizard Media for editing this podcast (http://www.lizardmedia.co.uk)

Window Shopping for the Digital World

Wed, 30 Aug 2023 08:21:20 +0000

Today on our show, it’s time to talk shop. Malls, department stores, traditional brick-and-mortar—these are still a big part of everyday life. But even frequent in-store patrons are increasingly finding themselves buying more items online. And while that’s great when searching for exactly what you’re looking for, it does take some of the serendipity out of it all. Our guest, Brian Beitler, Founder of the video commerce platform sune and General Manager of Live Shop Ventures for Qurate Retail Group, has been thinking a lot about how to bring some of that in-store magic to online spaces. From using data to personalize eCommerce to putting video storytelling at the center of shopping experiences, Brian and his team are leaning into the future of retail for brands, influencers and, of course, shoppers.

Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Find episode transcripts and relevant info (https://www.frog.co/designmind/design-mind-frogcast-ep-37-window-shopping-for-the-digital-world/)

Download the frog report 'The Future of Retail: What's In Store for Brick-and-Mortar?' (https://go.frog.co/the-future-of-retail-report)

Host/Writer: Elizabeth Wood, Editorial Director, frog

Research & Story Support: Camilla Brown, Senior Copyeditor, frog

Audio Production: Richard Canham, Lizard Media (https://www.lizardmedia.co.uk)

Reimagining Banking for Tomorrow

Wed, 9 Aug 2023 07:37:14 +0000

At a time when how we pay for things and how we manage our money has increasingly become embedded into our everyday interactions, from using our devices for contactless payments to getting financial advice online, financial institutions are integrated into everything and yet in some ways less visible than they’ve ever been. To talk about what this means for institutions and consumers alike, we’re joined by Dan Roberts, Global Head of Business Banking for HSBC. In his role, Dan travels a lot to get perspective on financial trends around the world. Here he shares what it means to go beyond banking to meet the needs of an increasingly digital world powered by data, AI and tech-enabled information sharing.

Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Visit us to learn more about Next-Generation Financial Services at frog. (https://www.frog.co/sector/financial-service-design)

Download the new frog Chief Challenges 5: Banking on Invisibility report. (https://go.frog.co/banking_on_invisibility)

Voices from Cannes: End of the World vs. End of the Month with H&M, UN SDG Action Campaign & Capgemini Invent

elizabeth.holli.wood@frog.co (UN SDG, H&M, Capgemini, Capgemini Invent, frog) — Wed, 2 Aug 2023 08:10:51 +0000

Today on our show, we’re sharing the final episode of our special summer mini-series recorded live from the Cannes Lions 2023 International Festival of Creativity. frog was an official partner of the event, where we hosted a cabana along the famed croisette. What ensued was four days of programming that included on-stage panels from our sunny beachside terrace and interviews with expert guests from leading brands in our on-site recording studio.

Day Four in the frog Cabana was titled ‘End of the World vs. End of the Month,’ hosted by Kara Pecknold, frog’s Vice President of Regenerative Design. On this day, we launched a capsule collection called ‘Clothed in Chaos,’ a speculative design collaboration between frog and wearable tech brand Machina exploring fashion as survival for a climate-affected future (https://www.frog.co/work/clothed-in-chaos)

We also hosted panels and discussion with experts on sustainable innovation and making an impact supporting the UN Sustainable Development Goals.

Special thanks to this episode's guests: Kara Pecknold, Vice President of Regenerative Design, frog; Oliver Lange, Head of H&Mbeyond; Marina Ponti, Director of the UN SDG Action Campaign; Clément Chenut, Circular Economy Leader, Capgemini Invent

Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Visit us to learn more and stay in the loop of our partnership with Cannes Lions . (https://cannes.frog.co/)

Unite to Act with the UN SDG Action Campaign (https://sdgactioncampaign.org/)

Download the frog report 'The Business Value of Sustainability,' Episode 2 of our Chief Challenges series. (https://go.frog.co/sustainable-business-report)

Read more about the future of regenerative fashion in Kara Pecknold's article 'Apocalypse Gown' (https://shots.net/news/view/apocalypse-gown)

Voices from Cannes: Expectations for a Connected World with Mercedes-Benz Mobility and Nestlé

Wed, 26 Jul 2023 15:01:22 +0000

Today on our show, we’re bringing you the third episode in our special summer mini-series recorded live from the Cannes Lions 2023 International Festival of Creativity. frog was an official partner of the event, where we hosted a cabana along the famed croisette. What ensued was four days of programming that included on-stage panels from our sunny beachside terrace and interviews with expert guests from leading brands in our on-site recording studio.

Day Three in the frog Cabana featured conversations on the topic of ‘Expectations for a Connected World.’ At a time of eroding boundaries between realms like the digital and physical, product and service, insight and interaction, bringing these worlds together in a seamless way is an ongoing shift, requiring endless experimentation, refinement, launching and scaling of new business models alongside entirely new ways of working.

Special thanks to this episode's guests: Chiara Diana, Chief Design Officer, frog; Timo Bularczyk, Director of Global IT, Mercedes-Benz Mobility; Ximena O'Reilly, Global Head of Design, Nestlé & Advisory Council, Design for Good; Christina Schehl, Vice President and Head of Germany, frog

Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Visit us to learn more and stay in the loop of our partnership with Cannes Lions. (https://cannes.frog.co/)

Visit frog to learn more about the Connected World (https://www.frog.co/services/connected-world)

Download the frog 'The Road Ahead' report. (https://go.frog.co/the-road-ahead)

Voices from Cannes: Creativity in the Machine Era with Pitch and the Royal Commission for Al-'Ula

Wed, 12 Jul 2023 16:29:19 +0000

Today on our show, we’re continuing a special summer mini-series recorded live from the Cannes Lions 2023 International Festival of Creativity. frog was an official partner of the event, where we hosted a cabana along the famed croisette. What ensued was four days of programming that included on-stage panels from our sunny beachside terrace and interviews with expert guests from leading brands in our on-site recording studio.

Day Two in the frog Cabana, we explored the theme of ‘Creativity in the Machine Era,' exploring the evolution of human creativity alongside new tools like generative AI, Web3 principles, the metaverse and experiences driven by immersive tech like augmented and virtual reality.

Special thanks to this episode's guests: Andreas Markdalen, Global Chief Creative Officer, frog; Sarah Kiefer, Chief Marketing Officer, Pitch; Ahmed Daoud, Executive Director of Innovation, the Royal Commission for Al-Ula; Laurence Parkes, Vice President, frog UK.

Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Visit us to learn more and stay in the loop of our partnership with Cannes Lions . (https://cannes.frog.co/)

Download 'Why Consumers Love Generative AI' from the Capgemini Research Institute. (https://www.capgemini.com/insights/research-library/creative-and-generative-ai/)

Download the new frog Chief Challenges 5: Banking on Invisibility report. (https://go.frog.co/banking_on_invisibility)

Voices from Cannes: Innovation in a World of Flux with Sanofi, PMI & Marketing Week

Wed, 5 Jul 2023 13:35:04 +0000

Today on our show, we’re launching a special summer mini-series recorded live from the Cannes Lions 2023 International Festival of Creativity. frog was an official partner of the event, where we hosted a cabana along the famed croisette. What ensued was four days of programming that included on-stage panels from our sunny beachside terrace and interviews with expert guests from leading brands in our on-site recording studio.

Day One in the frog Cabana, we focused on the theme ‘Innovation in a World of Flux" and discussed everything from avoiding the pitfalls of so-called ‘innovation theater’ to real company journeys driving transformation and whether brands can ever truly be authentic or are more often guilty of smoke-and-mirror tactics.

Special thanks to this episode's guests: Gagandeep Gadri, Managing Director, frog; Véronique Bruhat, Head of Digital Health for Specialty Care, Sanofi; Dr. Moira Gilchrist, VP & Director of Scientific & Strategic Communications; Russell Parsons, Editor-in-Chief, Marketing Week

Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Visit us to learn more and stay in the loop of our partnership with Cannes Lions . (https://cannes.frog.co/)

Find transcripts and more from our conversation. (https://www.frog.co/designmind/design-mind-frogcast-bonus-episode-voices-from-cannes-day-1/)

Download the new frog Chief Challenges 5: Banking on Invisibility report. (https://go.frog.co/banking_on_invisibility)

Studio Sessions: The Future of Banking

Thu, 29 Jun 2023 09:00:16 +0000

Today on our show, we’re talking about the future of banking. Or, more specifically, how the true next wave of financial services experiences are becoming so embedded into our everyday lives, such a part of everything we do, that banking may become invisible altogether. You’re going to hear a conversation between three leading voices in this space. Stephen Dury, Vice President of Financial Services for frog’s parent company Capgemini Invent, who hosts a discussion with Janine Hurt, Chief Executive Officer for Innovate Finance, and Michael Harte, Partner at United Ventures and Industry Research Fellow at MIT. The conversation spans everything from regulation in the age of fintech, to what it takes to stand out in an invisible banking landscape, to financial literacy for children.

Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Visit us to learn more about Next-Generation Financial Services at frog. (https://www.frog.co/sector/financial-service-design)

Download the new frog Chief Challenges 5: Banking on Invisibility report. (https://go.frog.co/banking_on_invisibility)

Listener note: we also filmed this conversation. Watch the full video and explore our interactive report here. (https://www.frog.co/insights/chief-challenges/banking-on-invisibility#banking-on-invisibility)

Thanks to Steven Strange for this special episode's film/audio production (http://www.stevenstrange.com) and Richard Canham of Lizard Media for editing this podcast (http://www.lizardmedia.co.uk)

Shaping the World for Good

elizabeth.holli.wood@frog.co (capgemini, Inna Lobel, frog, capgemini invent) — Wed, 24 May 2023 09:43:14 +0000

Industrial design is all about inventing the future and humanizing technological innovation. Today on our show, we’re talking about designing the physical products that shape the world around us. To do this, we’re joined by Inna Lobel, award-winning designer, Creative Director, Head of Industrial Design and Interim Head of Ventures in frog’s New York studio. During her eight years at frog, her years prior at Apple and her time as a Graduate Research Assistant at MIT Media Lab, Inna has worked with some of the best and brightest on an enormous volume of design work. Now leading industrial design at frog and as an adjunct professor at New York University, Inna is guiding her teams and her students in designing products that make it to market and make an impact on society.

Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Find episode transcripts and relevant info (https://www.frog.co/designmind/design-mind-frogcast-ep-34-shaping-the-world-for-good)

frog is an official partner of Cannes Lions 2023. Hope to see you there! (https://cannes.frog.co/)

Host/Writer: Elizabeth Wood, Editorial Director, frog

Research & Story Support: Camilla Brown, Senior Copyeditor, frog

Audio Production: Richard Canham, Lizard Media (https://www.lizardmedia.co.uk)

A New Direction for Mental Healthcare

Tue, 9 May 2023 07:53:54 +0000

Psilocybin–the active ingredient naturally found in psychedelic magic mushrooms–is increasingly being used to help fight what is often called ‘treatment-resistant depression’ among other mental illnesses. COMPASS Pathways is one bold healthcare venture on a mission to fight human suffering at scale using a combination of a one-time psilocybin treatment, ongoing therapy and digital tools. To discuss this new direction for mental healthcare, we are joined by COMPASS Pathways Co-Founder and Chairman, George Goldsmith, as well as Ed Bolton, Creative Director of Brand in frog London. George and his team at COMPASS Pathways worked with frog to communicate their story and carve a new category for investors and patients alike.

Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Find episode transcripts and relevant info (https://www.frog.co/designmind/design-mind-frogcast-ep-33-a-new-direction-for-mental-healthcare)

Download the new frog report 'The Regenerative Compass' (https://go.frog.co/the-regenerative-compass)

Learn more about the frog + COMPASS Pathways collaboration (https://www.frog.co/work/forging-a-new-path-for-mental-health)

Visit COMPASS Pathways (https://compasspathways.com)

Host/Writer: Elizabeth Wood, Editorial Director, frog

Research & Story Support: Camilla Brown, Senior Copyeditor, frog

Audio Production: Richard Canham, Lizard Media (https://www.lizardmedia.co.uk)

The Future of Streaming Media

elizabeth.holli.wood@frog.co (Sarah Lyons, frog, Capgemini Invent, Sean Rhodes) — Thu, 27 Apr 2023 12:06:11 +0000

What does it take to design products people love in the world of streaming entertainment? To find out, we're joined by Sarah Lyons, streaming media leader, product executive and former Head of Product at HBO Max in conversation with Sean Rhodes, Executive Creative Director of frog North America. Sarah has worked on products that support a fanbase. The scale of HBO Max’s reach is massive–around 95 million subscribers worldwide. Sarah shares her own experience building a career in the rapidly evolving world of streaming entertainment, the new consumer trends and behaviors that are shaping the media landscape and where to look for inspiration on what’s next for your product roadmap. Hint: it turns out, children truly are the future.

Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Find episode transcripts and relevant info (https://www.frog.co/designmind/design-mind-frogcast-ep-32-the-future-of-streaming-media)

Download the new frog report 'The Regenerative Compass' (https://go.frog.co/the-regenerative-compass)

Host/Writer: Elizabeth Wood, Editorial Director, frog

Research & Story Support: Camilla Brown, Senior Copyeditor, frog

Audio Production: Richard Canham, Lizard Media (https://www.lizardmedia.co.uk)

Five Concepts for EV Futures

elizabeth.holli.wood@frog.co (Melodie Hoke, Capgemini, frog, Capgemini Invent) — Mon, 20 Mar 2023 08:37:59 +0000

Electric vehicles—once the domain for early adopters and the eco-conscious only—is a movement on its way to becoming a way of life for drivers all over the globe. To discuss the way our world may change in the era of recharging vs. refueling, we're joined by Melodie Hoke, Director of Product Design in frog's London studio and lead of frog's automotive practice in the UK. Melodie led a team exploring the new services, products and spaces that may emerge enabled by eMobility, and arrived at five concepts for EV futures. In this episode, we're extending our conversation on the future of mobility, inspired by frog's new report 'The Road Ahead.'

Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Find episode transcripts and relevant info (https://www.frog.co/designmind/design-mind-frogcast-ep-31-five-concepts-for-ev-futures)

Download the new frog report 'The Road Ahead' (https://go.frog.co/the-road-ahead)

Host/Writer: Elizabeth Wood, Editorial Director, frog

Research & Story Support: Camilla Brown, Senior Copyeditor, frog

Audio Production: Richard Canham, Lizard Media (https://www.lizardmedia.co.uk)

The Road Ahead

Mon, 27 Feb 2023 13:36:11 +0000

Today on our show, we’re talking about the future of mobility. To tackle this topic, we’re joined by four experts in the space: Greg Lindsay, Futurist, Author and Urban Tech Fellow at Cornell Tech Jacobs Institute, Anne Junge, Head of Customer Transformation Germany at frog, Sean Rhodes, Executive Creative Director North America at frog, and Dr. Philipp Haaf, Global Head of Smart Mobility Connect at Capgemini Invent. Join us to discuss the scale of mobility innovation, from long-distance autonomous solutions to last mile delivery.

Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Find episode transcripts and relevant info (https://www.frog.co/designmind/design-mind-frogcast-ep-30-the-road-ahead/)

Download the new frog report 'The Road Ahead' (https://go.frog.co/the-road-ahead)

Host/Writer: Elizabeth Wood, Editorial Director, frog

Audio Production: Richard Canham, Lizard Media (https://www.lizardmedia.co.uk/)

Human Creativity Meets Creative AI

Wed, 8 Feb 2023 12:24:31 +0000

We’re back for 2023! And today on our show, we’re talking about artificial intelligence and human creativity. Creative AI, also called Generative AI, is inspiring new ways of working and even thinking about the creative process. To help us unpack the implications of all this, we’re once again joined by Andreas Markdalen, Global Chief Creative Officer at frog. Back in 2015, Andreas first began speaking about the intersection of AI and design at a conference called Digital Shoreditch in London. A few years later, he again explored the topic in a presentation at Interaction 19. Next month, Andreas will again take the stage at Interaction 23 in Zürich to expand on whether Creative AI will be the death of creativity, or the means of unlocking a whole new era of imagination.

Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Find episode transcripts and relevant info (https://www.frog.co/designmind/design-mind-frogcast-ep-29-human-creativity-meets-creative-ai/)

Download the new frog report 'The Future of Retail: What's In Store for Brick-and-Mortar?' (https://go.frog.co/the-future-of-retail-report)

Host/Writer: Elizabeth Wood, Editorial Director, frog

Research: Camilla Brown, Senior Copyeditor, frog

Audio Production: Richard Canham, Lizard Media (https://www.lizardmedia.co.uk/)

Studio Sessions: Corporate Venturing

elizabeth.holli.wood@frog.co (BMW, Telefónica, frog, Capgemini Invent) — Wed, 23 Nov 2022 14:15:29 +0000

Today on our show, we’re diving even deeper into the world of corporate ventures for the Next Economy. To do this we’re listening in to a conversation with three experts in this space: frog’s own Ethan Imboden, VP of Design and Global Head of Ventures, Susana Jurado, Head of Telefónica’s Wayra Builder and Sohaila Ouffata, Managing Director of BMW i Ventures in Europe. The three talk corporate venturing building, corporate venture capital, what it means to be a Next Economy business and even how to raise children in the metaverse.

Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Visit us to learn more about Corporate Venture Building at frog. (https://www.frog.co/services/venture-design)

Download the new frog Chief Challenges 4: Venturing Forward report. (https://go.frog.co/corporate-venture-building)

Listener note: we also filmed this conversation. Watch the full video here. (https://vimeo.com/761651215)

Thanks to Steven Strange for this special episode's film/audio production (http://www.stevenstrange.com) and Richard Canham of Lizard Media for editing this podcast (http://www.lizardmedia.co.uk)

How We Venture: Bayer Consumer Health

elizabeth.holli.wood@frog.co (Capgemini, Capgemini Invent, frog) — Wed, 2 Nov 2022 10:12:14 +0000

On this episode, we're shining a spotlight on a real collaboration between frog and life sciences giant Bayer. This months-long partnership was all about building and launching a new corporate venture to deliver proactive, customer-centric, data-driven self-care at scale in service of healthy aging. Told in seven chapters, you'll hear from real members of the Bayer Consumer Health and frog team, sharing their perspectives on what it takes to push a 150-year old brand into the future with new business models and methods of innovation—without jeopardizing what's made them a household name.

Guests today include leads at Bayer Consumer Health, including Dave Evendon-Challis, Chief Scientific Officer, Lily Wong, Digital Transformation Lead and Aquil Harjivan, Digital Products Lead. You'll also hear from core members of the frog team on the program, including Ethan Imboden, Global Head of Ventures and VP of Design, Daniel Kolodziej, Ventures Director, Kim Gladow, Principal Interaction Designer and Matthias Pielmeier, Associate Strategy Director.

Visit us to learn more about Corporate Venture Building at frog. (https://www.frog.co/services/venture-design)

Download the new frog Chief Challenges 4: Venturing Forward report. (https://go.frog.co/corporate-venture-building)

Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Find episode transcripts and relevant info (https://www.frog.co/designmind/design-mind-frogcast-ep-27-bayer-project-story)

Host: Elizabeth Wood, Editorial Director, frog
Research: Camilla Brown, Senior Copyeditor, frog
Audio Production: Richard Canham, Lizard Media (https://www.lizardmedia.co.uk/)

Scanning the Futurescape

elizabeth.holli.wood@frog.co (frog, Lizard Media) — Tue, 27 Sep 2022 08:52:12 +0000

Today we’re taking a trip to a place we’re calling the ‘Futurescape': a place built on decentralized connections and thriving micro-communities, where culture is no longer bound by geographic regions and sustainable behaviors are simply an intuitive, convenient way of life. It’s also the subject of a new frog report examining evolving consumer behaviors and future business opportunities. To guide us across the Futurescape and to unpack the many forces at work shaping it today, we’re joined by Liron Reznik, Executive Strategy Director, Head of Brand Strategy and Consumer Strategy, in New York. Liron worked with a team of frogs to take a look at what’s ahead for people, business and the planet, and along the way uncovered six major pillars and 12 macro-trends that are changing the landscape of tomorrow.

Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Find episode transcripts and relevant info (https://fro.gd/3LO6TAQ)

Download the new frog Futurescape report: (https://fro.gd/3Rhr77a)

Research: Camilla Brown, Senior Copyeditor, frog

Audio Production: Richard Canham, Lizard Media (https://www.lizardmedia.co.uk/)

DesignOps at Scale

elizabeth.holli.wood@frog.co (frog, Richard Canham, Capgemini Invent) — Thu, 4 Aug 2022 11:33:20 +0000

Design has earned its seat at the table. Now what? Today on our show, we feature a conversation between Andrea Sutton, VP Design Technology at American telco giant AT&T and Tim Morey, Global Managing Director at frog. Andrea and Tim are two leaders merging creative instinct and business strategy to deliver the next generation of products, services and experiences. Hear their candid discussion on scaling DesignOps in a massive organization, leading creative teams and insights from their careers in design, business and consulting.

Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Find episode transcripts and relevant info (https://www.frog.co/designmind/design-mind-frogcast-ep-25-designops-at-scale)

Download the new frog report 'The State of Service Design in the U.S.' (https://go.frog.co/the-state-of-service-design-in-the-us)

Research: Camilla Brown, Senior Copyeditor, frog

Audio Production: Richard Canham, Lizard Media (https://www.lizardmedia.co.uk/)

Transformation Never Really Ends

Thu, 16 Jun 2022 13:02:44 +0000

On this episode, we’re talking about transformation: one of the most commonly tossed around buzzwords in business and consulting–and arguably one of the least understood. To do this, we’re joined by Nathan Weyer, current Chief Operating Officer of Experience Design at Philips. Nathan has a long history with frog, first as a frog himself, then an alum, and now a client. He’s here to share more about what he’s learned about leading transformation initiatives in big organizations, managing creative teams and using Agile methods to align on a vision in the face of constant change.

Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Find episode transcripts and relevant info (https://www.frog.co/designmind/design-mind-frogcast-ep-24-transformation-never-really-ends/)

Research: Camilla Brown, Senior Copyeditor, frog

Audio Production: Richard Canham, Lizard Media (https://www.lizardmedia.co.uk/)

The Science of Behavior Change

Fri, 20 May 2022 09:54:51 +0000

Today on our show, we’re talking about behaviors–or, more specifically, the science behind behavior change. Behavioral science is a study of human actions that has roots in many different domains, from economics to psychology, biology and neuroscience. To talk about behaviors, we’re joined by Matt Wallaert, Head of Behavioral Science at frog and author of the book 'Start at the End: How to Build Products that Create Change.' Along with training his fellow frogs in the principles and applications of behavioral science, Matt works on multidisciplinary teams to guide clients in improving their own applied behavioral science capabilities, with a focus on making things that make change.

Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Find episode transcripts and relevant info (https://www.frog.co/designmind/design-mind-frogcast-ep-23-the-science-of-behavior-change/)

Download the new frog report 'The State of Service Design in the U.S.' (https://info2.frogdesign.com/reshaping-the-workplace)

Research: Camilla Brown, Senior Copyeditor, frog

Audio Production: Richard Canham, Lizard Media (https://www.lizardmedia.co.uk/)

POVs on NFTs

Tue, 26 Apr 2022 07:56:51 +0000

Today on our show, we’re exploring the world of non-fungible tokens (NFTs). Newly emerging decentralized technologies are causing a stir in the realms of art, gaming and now business strategy. But are NFTs the wave of the future or the latest passing fad? We asked artists, strategists and designers to share their perspectives on why NFTs are raising questions about ownership, identity and value. Join artist Filip Peraić and frogs Kelley Kugler, Spencer Scott and Adam Wrigley as they share their POVs on NFTs.

Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Find episode transcripts and relevant info (https://www.frog.co/designmind/design-mind-frogcast-ep-22-povs-on-nfts/)

Find the frog interactive series 'Chief Challenges' to learn more (https://www.frog.co/insights/chief-challenges)

Research: Camilla Brown, frog

Audio Production: Richard Canham, Lizard Media (https://www.lizardmedia.co.uk/)

Immersive Places & Imaginary Worlds

elizabeth.holli.wood@frog.co (frog, Elizabeth Wood, Lizard Media, Zach Morgan) — Thu, 24 Mar 2022 11:48:33 +0000

Today on our show, we’re talking about designing for real and imaginary worlds. To do this, we’re joined by Zach Morgan, a senior architectural designer based in frog’s Austin, Texas studio. In his time moving between the worlds of architecture, theme park design at Disney and Universal Studios, and now as part of frog’s Places & Experiences team, Zach has learned a lot about what it takes to make immersive environments that merge the best aspects of physical and digital. He’s here to share why this hybrid approach matters now more than ever for domains as diverse as healthcare, retail, hospitality and entertainment.

Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Find episode transcripts and relevant info (https://www.frog.co/designmind/design-mind-frogcast-ep-21-immersive-places-imaginary-worlds/)

Download the new frog report 'Reshaping the Workplace' (https://info2.frogdesign.com/reshaping-the-workplace)

Research: Camilla Brown, frog

Audio Production: Richard Canham, Lizard Media (https://www.lizardmedia.co.uk/)

Creating Value in the Attention Economy

Thu, 10 Mar 2022 10:06:22 +0000

Information is everywhere in a digital world, and yet there’s only so much time and attention we can pay to all this information in our daily lives. Thus, human attention is a scarce resource–and the most successful businesses, brands and creators know how to capture our hearts and minds best. Today on our show, we’re joined by Sean Rhodes, Executive Design Director in frog’s New York studio, to talk attention, passion and why there’s evidence we’re in the ‘Golden Age of Learning.’

Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Find episode transcripts and relevant info (https://www.frog.co/designmind/design-mind-frogcast-ep-20-creating-value-in-the-attention-economy/)

Download the new frog report 'The State of Service Design in the U.S.' (https://go.frog.co/the-state-of-service-design-in-the-us)

Research: Camilla Brown, Senior Copyeditor, frog

Audio Production: Richard Canham, Lizard Media (https://www.lizardmedia.co.uk/)

Where Health, Design and Nature Meet

elizabeth.holli.wood@frog.co (frog, Mary Davidge) — Thu, 24 Feb 2022 12:05:17 +0000

Today on our show, we’re talking about the relationship between the built environment and the natural world. To do this, we’re joined by Mary Davidge, independent environmental advocate and former Director of Global Design for Real Estate and Workplace Services at Google. Mary has spent her entire career working at the intersection of health, design and nature. Since recently leaving Google, she’s been dedicating her time more fully to environmental causes, and investigating ways to help communities become more resilient in a time of global climate crisis. Mary shares how nature has guided her path as a designer –and why sometimes it's good to have more questions than answers.

Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Find episode transcripts and relevant info (https://www.frog.co/designmind/design-mind-frogcast-ep-19-where-health-design-nature-meet/)

Download the new frog report 'Reshaping the Workplace' (https://info2.frogdesign.com/reshaping-the-workplace)

Research: Camilla Brown, frog

Audio Production: Richard Canham, Lizard Media (https://www.lizardmedia.co.uk/)

Behind the Design: frog + Made of Air Brand Strategy

elizabeth.holli.wood@frog.co (Made of Air, frog) — Thu, 10 Feb 2022 09:45:07 +0000

We're back! And we've got lots more in store for 2022. Today on our show, we're super excited to finally share with you a very special documentary episode of the Design Mind frogcast. On this episode, we're going behind-the-scenes to explore the real-life collaboration between frog (the global creative consultancy behind this very podcast) and climate tech venture Made of Air. The company came to frog for help designing their brand strategy at a key moment in their growth story. And they allowed us to watch along and record in real-time. From initial kickoff to final shareout, you'll hear firsthand the bursts of inspiration, the moments of uncertainty and the creative breakthroughs that make it all worthwhile.

Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Visit MadeofAir.com

Full episode transcripts (https://fro.gd/3gRgE2V)

Download the free frog report 'Rebuilding Retail in a Post-COVID World' (https://fro.gd/3HGcM0i)

Download the free frog report 'Convergent Transformation' (https://fro.gd/33aJLuz)

The Magic of Storytelling

elizabeth.holli.wood@frog.co (frog, Dave Lankford) — Thu, 11 Nov 2021 13:26:47 +0000

There is always a little magic behind every great design. On this episode of the Design Mind frogcast, we’re joined by Dave Lankford, VP of Product for Global Consumer Engagement at Disney Streaming (Disney+, Hulu, ESPN+ and Star+) to talk about what it means to design products that tell stories. Designing streaming platforms for a brand with as large a footprint as Disney is no small feat, but luckily Dave and his global team are well-prepared for the task. At Disney Streaming, human empathy and machine intelligence play a critical role in the mission of storytelling. Dave discusses the importance of empowering creative, collaborative teams, how the improvisation technique “Yes, and” leads to innovative ideas, and what it takes to connect users with stories across vastly different regions, cultures and languages.

Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Find episode transcripts and relevant info (https://www.frog.co/designmind/design-mind-frogcast-ep-17-the-magic-of-storytelling/)

Download the frog report 'Convergent Transformation' (https://www.frog.co/designmind/real-transformation-and-disruption-takes-convergent-design)

Audio Production: Richard Canham, Lizard Media (https://www.lizardmedia.co.uk/)

What All Good Brands Must Have

elizabeth.holli.wood@frog.co (frog, JPMorgan Chase, Leanne Fremar) — Tue, 28 Sep 2021 13:16:38 +0000

We're back to talk about what makes a good brand. To do this, we're joined by Leanne Fremar, Chief Brand Officer at JPMorgan Chase. Leading such a well-known brand certainly holds a level of responsibility, but it's one Leanne is well-prepared for, influenced by a lifelong fascination with brands, a childhood shaped by retail environments and a career leading brand strategy for household names like Under Armour and Starbucks. Leanne shares how unifying around a brand's purpose and shaping creative teams to deliver at scale is essential for delivering on customer and employee experiences. Plus, find out what all good brands have in common.

Brought to you by frog, a design and strategy consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Find episode transcripts and relevant info (https://fro.gd/3igNlYt)

Download the frog financial services report 'Digital Transformation Needs Design' (https://info2.frogdesign.com/en/digital-transformation-needs-design)

Download the frog financial services report, 'Design for Digital Trust' (https://info2.frogdesign.com/designing_for_digital_trust)

Audio Production: Richard Canham, Lizard Media (https://www.lizardmedia.co.uk/)

Beyond the Edits: More from Our Guests

elizabeth.holli.wood@frog.co (Capgemini Invent, frog) — Tue, 24 Aug 2021 11:06:35 +0000

On the Design Mind frogcast, we invite podcast listeners to meet the humans designing the future. From industry leaders to design and strategy professionals and creative thinkers of all kinds, our guests are passionate about making change and solving problems that matter to people, business and society. For this special episode of the podcast, we’re looking back at the guests who have joined us so far to share never before heard bonus footage. From navigating work during a pandemic to finding inspiration in unlikely places, you’ll hear insights and perspectives from people making their mark in the world of products, services, experiences and far beyond.

Brought to you by frog, a design and strategy consultancy. frog is part of Capgemini Invent. (https://www.frogdesign.com)

Find episode transcripts and relevant info (https://www.frogdesign.com/designmind/design-mind-frogcast-beyond-the-edits-more-from-our-guests)

Audio Production: Richard Canham, Lizard Media (https://www.lizardmedia.co.uk/)

Additional Research & Story Development: Eden Ayers

Expand Your Economic Imagination

elizabeth.holli.wood@frog.co (frog, Megan Nesbeth) — Thu, 15 Jul 2021 09:58:18 +0000

How active is your economic imagination? Can you envision a world that rejects the notion of individual ownership? One that uses different currencies altogether? How about bespoke financial institutions designed to strategically support certain communities? frog Senior Strategist Megan Nesbeth stops by to talk about how expanding your economic imagination can lead to better products, stronger communities and, most importantly, a more meaningful way of thinking about what human beings are able to give to one another in the world.

Brought to you by frog, a design and strategy consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Find episode transcripts and relevant info (https://bit.ly/3kedVDq)

Download Convergent Transformation by Design Director Ian Lee (https://fro.gd/37jAr5G)

Audio Production: Richard Canham (https://www.richardcanham.com/)

Increase Your Intention Span

elizabeth.holli.wood@frog.co (Elizabeth Wood, Alexis Puchek, frog) — Wed, 30 Jun 2021 22:48:41 +0000

When it comes to making things for real people in the real world, intentions matter. Whether it's taking the proper time to deeply understand the challenge you're trying to solve, scoping a diverse team that better reflects your customer and community, or asking the hard questions about a design's potential impact, the meaning we infuse into what we make is as important as the final product. frog Design Director Alexis Puchek joins us to explain the importance of leading with intentionality throughout the entire process—and the consequences of failing to do so.

Brought to you by frog, a design and strategy consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Find episode transcripts and relevant info (https://bit.ly/3xcDkB2)

Download the 'How to Uncover Valuable Design Insights' Toolkit (https://fro.gd/2KV9NIX)

Audio Production: Richard Canham (https://www.richardcanham.com/)

Phone a frog: What’s the Point of Having a Brand?

elizabeth.holli.wood@frog.co (Todd Taylor, Andreas Markdalen, frog) — Thu, 17 Jun 2021 06:46:32 +0000

Businesses tend to talk a lot about their brands. But why? What’s the point of having a brand at all? For the launch of our new ‘Phone a frog’ segment, we thought who better to talk to about what makes a brand valuable than two frogs who think an awful lot about this matter: Andreas Markdalen, frog’s new Global Chief Creative Officer and Todd Taylor, Marketing Director. Listen in to hear about the changing mandate of the marketing function, the relationship between brand and experience, and why designers and marketers need to work well together.

Brought to you by frog, a global design and strategy consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Find episode transcripts and relevant info (https://www.frog.co/designmind/design-mind-frogcast-ep-13-phone-a-frog-whats-the-point-of-having-a-brand)

Audio Production: Richard Canham (https://www.richardcanham.com/)

Innovation Work Takes Courage

elizabeth.holli.wood@frog.co (Thomas Sutton, frog) — Thu, 27 May 2021 07:30:02 +0000

Designing healthcare products and services is not for the faint of heart. Innovating here means going up against long R&D timelines inside a complex, interconnected system where the stakes are often extremely high. Thomas Sutton, Chief Design Officer at frog, is leaving the pond after 16 years. But before he takes on a new role leading Design for Digital Health R&D at AstraZeneca, he offers his insight into designing healthcare products and services around the patients and providers who will encounter them. Find out why changing the healthcare system to improve health outcomes for all requires patience, passion and lots of courage.

Brought to you by frog, a design and strategy consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Find episode transcripts and relevant info (https://www.frog.co/designmind/design-mind-frogcast-ep-12-innovation-work-takes-courage/)

Download the frog financial services report 'Digital Transformation Needs Design' (https://info2.frogdesign.com/en/digital-transformation-needs-design)

Download the frog financial services report, 'Design for Digital Trust' (https://info2.frogdesign.com/designing_for_digital_trust)

Audio Production: Richard Canham (https://www.richardcanham.com/)

Introducing 'Future Sight' by Capgemini Invent

elizabeth.holli.wood@frog.co (frog, capgemini invent) — Thu, 13 May 2021 06:18:38 +0000

Today, we’re featuring an episode of Future Sight, a podcast from our colleagues at Capgemini Invent. Future Sight is a show that brings industry-leading experts together to unpack a new way of thinking around the challenges we’re facing today that will affect tomorrow. Every two weeks, they dig into issues affecting business and technology, exploring strategies and insights to help you get the future you want.

On this episode, Future Sight explores 'The Pandemic Effect'. Industry experts (including frog leaders Timothy Morey and Jona Moore) chart the different stages of the pandemic from confusion to realization, the journey to recovery and what it all means going forward.

If you enjoy, find Future Sight on Apple Podcasts, Spotify and wherever else you listen to podcasts. (https://www.capgemini.com/gb-en/podcasts/future-sight-podcast/)

We’ll be back next time with a new episode of the Design Mind frogcast.

Brought to you by frog, a design and strategy consultancy. frog is part of Capgemini Invent. (https://www.frogdesign.com)

Building Trust into Digital Futures

elizabeth.holli.wood@frog.co (frog) — Thu, 29 Apr 2021 05:52:09 +0000

The financial services landscape is constantly changing. From cryptocurrencies to digital payments to disruptive new investment and insurance paradigms, design has a critical role to play in ensuring the financial sector drives innovation in a way that's as good for people as it is for business. On this episode, we're joined by Toshi Mogi, AVP of Strategy, Financial Services, based in frog New York. He's here to talk financial inclusion, 'Futurecasting', a frog method of imagining and planning for possible futures, and why you should keep trust at the center of all financial innovation.

Brought to you by frog, a design and strategy consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Find episode transcripts (https://www.frog.co/designmind/design-mind-frogcast-ep-11-building-trust-into-digital-futures)

Download frog's 'Rebuilding Retail in a Post-Covid World' report by Tim Morey (https://bit.ly/3sIcMVL)

Download Toshi Mogi's latest report 'Digital Transformation Needs Design' (https://info2.frogdesign.com/en/digital-transformation-needs-design)

Download Toshi's frog report, 'Design for Digital Trust' (https://info2.frogdesign.com/designing_for_digital_trust)

Audio Production: Richard Canham (https://www.richardcanham.com/)

Sustainability X Ventures: Your Questions Answered

elizabeth.holli.wood@frog.co (frog, Ethan Imboden) — Thu, 15 Apr 2021 10:16:32 +0000

A focus on sustainability is becoming mission-critical for ventures of all kinds. Recently, we put out a call on social media to listeners and friends worldwide asking for your questions on all things at the intersection of sustainability and ventures. On this episode, Ethan Imboden, frog VP, Global Head of Ventures and executive sponsor of frog's sustainability practice will answer your questions and share frog's approach to launching ventures that make an impact.

Brought to you by frog, a design and strategy consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Find episode transcripts (https://bit.ly/3e4JI4R)

Learn more about Riding the Data Privacy Wave with GDPR by Karolina Kohler (https://fro.gd/3loNc42)

Audio Production: Richard Canham (https://www.richardcanham.com/)

Design Needs Women Leaders

elizabeth.holli.wood@frog.co (frog, doreen lorenzo) — Thu, 1 Apr 2021 08:08:25 +0000

Women are increasingly entering the design industry, but few are being hired to leadership positions. Former frog CEO Doreen Lorenzo, now Assistant Dean of the School of Design and Creative Technologies at the University of Texas at Austin, wants to change that. From actively diversifying design at an academic level to writing a column for Fast Company called 'Designing Women', Doreen is dedicated to using empathy and storytelling as a powerful catalyst for change.

Brought to you by frog, a design and strategy consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Find episode transcripts (https://bit.ly/39MUQ5p)

Download Building a Studio Culture of Critique: A frog guide to creative critique by Executive Design Director Halle Kho (https://fro.gd/2J5oAjv)

Audio Production: Richard Canham (https://www.richardcanham.com/)

Three Pitfalls of Innovation

elizabeth.holli.wood@frog.co (frog, john leonard) — Thu, 18 Mar 2021 08:45:11 +0000

Innovation is a state of mind. And part of getting into the right innovation mindset is preparing yourself for what can go wrong. John Leonard, Technology Director in frog's New York studio, shares the three pitfalls that teams have the tendency to fall into in the rush to innovate—and how to avoid them.

Brought to you by frog, a design and strategy consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Find episode transcripts and more (https://bit.ly/3eO1pro)

Watch the frog 'Make Your Mark' video series (https://bit.ly/3toDAdQ)

Audio Production: Richard Canham (https://www.richardcanham.com/)

Human-Centered HR to Improve Employee Experience

elizabeth.holli.wood@frog.co (frog, Asja Simunovic) — Thu, 4 Mar 2021 09:08:59 +0000

How can HR shape employee experience? Asja Simunovic, Senior HR Business Partner for frog Europe, joins the Design Mind frogcast to share how she’s helping people navigate their career journey into the New Normal. Listen in to hear more about human-centered HR, the origins of the frog Career Workbook and the calming power of air traffic control apps.

Brought to you by frog, a design and strategy consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Find episode transcripts (https://bit.ly/3bV2wm3)

Download the 'Rebuilding Retail in a Post-Covid World' Report (https://bit.ly/3sIcMVL)

Audio Production: Richard Canham (https://www.richardcanham.com/)

Designing Data for Humans in Times of Crisis

elizabeth.holli.wood@frog.co (frog, United Nations, UN OCHA, Sarah Telford, UN) — Thu, 18 Feb 2021 09:07:13 +0000

In times of crisis, having access to the right data can be a matter of life and death. Sarah Telford, Head of the UN OCHA Centre for Humanitarian Data, joins the Design Mind frogcast to talk about the power of data-driven storytelling in the humanitarian sector, ways design is improving disaster relief, and how the COVID-19 pandemic has brought data front-of-mind on a global scale.

Brought to you by frog, a design and strategy consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Find episode transcripts (https://fro.gd/2NkUfPM)

Download the 'How to Uncover Valuable Design Insights' Toolkit (https://fro.gd/2KV9NIX)

Learn more about the Centre for Humanitarian Data (https://centre.humdata.org/)

Explore the Humanitarian Data Exchange (https://data.humdata.org/)

Audio Production: Richard Canham (https://www.richardcanham.com/)

Building Design Economies with Justin Maguire, CDO, Salesforce

elizabeth.holli.wood@frog.co (frog, Justin Maguire, Andy Zimmerman) — Wed, 3 Feb 2021 09:20:01 +0000

Today, Justin Maguire is Chief Design Officer at the CRM and Cloud-computing giant Salesforce, but for years he led creative teams at frog, first helping to launch the Seattle studio, and later bringing his lifelong passion for design to frog’s Munich location. Recently, Justin sat down with frog President Andy Zimmerman to talk building design economies in 2021 and beyond, as well as the importance of making the business case for creative thinking. Justin also shares how he’s leading Salesforce into a new era of design built on relationships between people, products and the planet.

Brought to you by frog, a design and strategy consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Find episode transcripts (https://fro.gd/3auSBTA)

Download the AI Playbook (https://fro.gd/39tqh5l)

Audio Production: Richard Canham (https://www.richardcanham.com/)

Trends 2021: Predicting the Future by Design

elizabeth.holli.wood@frog.co (frog, Patrick Kalaher) — Wed, 20 Jan 2021 07:30:06 +0000

Patrick Kalaher, VP of Sales, Marketing and Strategy at frog, knows that the future is being written everyday. Here he explains why designers are so invested in predicting the future, and what it tells us about the present. Plus, he talks frog's annual Trends report, available now. (https://fro.gd/3ien63B)

Brought to you by frog, a design and strategy consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Find episode transcripts (https://fro.gd/35U2WXP)

Learn more about Riding the Data Privacy Wave with GDPR by Karolina Kohler (https://fro.gd/3loNc42)

Audio Production: Richard Canham (https://www.richardcanham.com/)

Behind the Design: Designing the Brand Strategy for frog’s ‘Make Your Mark’

elizabeth.holli.wood@frog.co (Andy Zimmerman, Todd Taylor, Andreas Markdalen) — Wed, 16 Dec 2020 09:34:00 +0000

frog design and business leads talk frog’s brand relaunch, lessons learned in building a brand for the modern age, getting to the soul of an organization, telling truer stories—and what it means to ‘Make Your Mark.’

Brought to you by frog, a design and strategy consultancy. frog is part of Capgemini Invent. (https://www.frogdesign.com)

See frog's 'Make Your Mark' (https://www.frogdesign.com/make-your-mark)

Episode transcript and more about 'Make Your Mark' (https://fro.gd/3mdvh0q)

Audio Production: Richard Canham (https://www.richardcanham.com/)

Uncertain Times Call for Regenerative Design

elizabeth.holli.wood@frog.co (Sesh) — Wed, 16 Dec 2020 09:05:00 +0000

Sesh, Senior Strategist, frog London shares why the climate crisis and COVID-19 pandemic have encouraged her to explore regenerative design methods. And why everyone should grit their teeth and read the depressing climate change articles.

Brought to you by frog, a design and strategy consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Find episode transcripts and a reading list from Sesh (https://fro.gd/2KhaD2p)

Download Convergent Transformation by Design Director Ian Lee (https://fro.gd/37jAr5G)

Audio Production: Richard Canham (https://www.richardcanham.com/)

Peter Schreyer: Visionary Car Designer, Recovering Petrol Head

elizabeth.holli.wood@frog.co (Peter Schreyer) — Wed, 16 Dec 2020 09:00:00 +0000

Legendary car designer Peter Schreyer, Head of Design Management at Hyundai Motor Group, knows what it takes to design cars that people love. Now he’s committed to supporting a more sustainable transportation industry. Find out how he got his start in design, where he finds his creative inspiration and why the most exciting thing about the future of designing cars might not be in designing cars at all.

Brought to you by frog, a design and strategy consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Read more from Peter and find episode transcripts (https://fro.gd/37VTgfr)

Download Building a Studio Culture of Critique: A frog guide to creative critique by Executive Design Director Halle Kho (https://fro.gd/2J5oAjv)

Audio Production: Richard Canham (https://www.richardcanham.com/)

Welcome to the Design Mind frogcast

elizabeth.holli.wood@frog.co (frog) — Wed, 9 Dec 2020 04:09:00 +0000

Meet the humans designing the future. The Design Mind frogcast is a new podcast brought to you by frog, a global design and strategy consultancy. Each episode, you’ll hear from legendary designers, creative thinkers, innovative business leads and the real people making their mark in the world of products, services and experiences—both here at frog and far, far outside the pond. Subscribe to the Design Mind frogcast on Apple Podcasts, Spotify or wherever you listen to podcasts. frog is part of Capgemini Invent. www.frogdesign.com