https://simplecast.com Decode Fintech Financial technology in Africa is changing at an accelerating rate, and with it, the very nature of business on the continent. As one of the largest payments companies in Africa, the Paystack team is constantly speaking to teams doing amazing work all over the continent. The Decode Fintech Podcast allows us to hit "record" and share what we're learning! We'll be speaking with a broad range of players from across the African fintech ecosystem, from startup founders, to bankers, to the folks who run the card networks, to regulators, and many others. Tune in as the people building Africa’s financial infrastructure share what they’re seeing on the frontlines — what’s working, what’s not, and what’s next. 2019 Decode Fintech - Paystack en Tue, 23 Feb 2021 01:41:38 +0000 Wed, 3 Mar 2021 12:17:55 +0000 https://decodefintech.com/ Decode Fintech https://image.simplecastcdn.com/images/cf77adbd-7ae9-4d7d-b7bc-61af24a2521f/f20a3e85-040c-4d8e-a018-37de95f9ae63/3000x3000/Decode_Fintech_Podcast_Cover_Art.jpg?aid=rss_feed https://decodefintech.com/ episodic Financial technology in Africa is changing at an accelerating rate, and with it, the very nature of business on the continent. As one of the largest payments companies in Africa, the Paystack team is constantly speaking to teams doing amazing work all over the continent. The Decode Fintech Podcast allows us to hit "record" and share what we're learning! We'll be speaking with a broad range of players from across the African fintech ecosystem, from startup founders, to bankers, to the folks who run the card networks, to regulators, and many others. Tune in as the people building Africa’s financial infrastructure share what they’re seeing on the frontlines — what’s working, what’s not, and what’s next. Paystack no https://feeds.simplecast.com/kodt4AkL nigeria, american express, cryptocurrency, africa, paystack, fintech, flutterwave, interswitch, stripe, visa, mastercard, payments, remittance, insurance, savings, lending, startups, technology Paystack marketing@paystack.com 325f71c9-8a8e-4c26-b85e-480234465fa2 How expressPay Builds Trust with Customer Service As a fintech company, you work hard to ensure that nothing goes wrong. But when things do go wrong, like they inevitably will, how you handle the situation can make the difference between a customer who churns, and a passionate ambassador for life. In this episode, we speak with Francis Appiah, the Operations Manager at expressPay.

Francis speaks about hiring great support teams, and how a diverse support team leverages past experiences, skills and relationships to go above and beyond when solving customer problems. He also discusses how to balance providing great customer service to even the most difficult customers, while protecting team welfare.

IN THIS EPISODE WE TALK ABOUT

2:38 — How the customer support team is set up at expressPay

3:53 — What skills should an excellent support team member possess?

8:11 — How expressPay's customer support team measures success

9:24 — [Paystack Product Alert] Introducing Paystack Transfers paystack.com

10:43 — Why cross-functional teams result in better customer outcomes

11:41 — Values to watch out for when hiring for customer service roles

13:29 — What an obsession with customer happiness looks like at expressPay

16:35 — How expressPay handles acutely difficult customers

LINKS

FOLLOW US

The Decode Fintech newsletter is a weekly email summary of the most important news in African fintech. Subscribe to receive original commentary and curated stories, as well as the latest episode of the podcast.

DECODE FINTECH IS BROUGHT TO YOU BY PAYSTACK

Paystack helps Africa's most successful fintechs build and scale popular financial service products with the industry's best-documented APIs. Please visit paystack.com/fintech to find out more.

]]> Tue, 23 Feb 2021 01:41:38 +0000 marketing@paystack.com (expressPay, Mohini Ufeli, Francis Appiah, Paystack) https://decodefintech.simplecast.com/episodes/how-expresspay-builds-trust-with-customer-service-zVF80ymJ As a fintech company, you work hard to ensure that nothing goes wrong. But when things do go wrong, like they inevitably will, how you handle the situation can make the difference between a customer who churns, and a passionate ambassador for life. In this episode, we speak with Francis Appiah, the Operations Manager at expressPay.

Francis speaks about hiring great support teams, and how a diverse support team leverages past experiences, skills and relationships to go above and beyond when solving customer problems. He also discusses how to balance providing great customer service to even the most difficult customers, while protecting team welfare.

IN THIS EPISODE WE TALK ABOUT

2:38 — How the customer support team is set up at expressPay

3:53 — What skills should an excellent support team member possess?

8:11 — How expressPay's customer support team measures success

9:24 — [Paystack Product Alert] Introducing Paystack Transfers paystack.com

10:43 — Why cross-functional teams result in better customer outcomes

11:41 — Values to watch out for when hiring for customer service roles

13:29 — What an obsession with customer happiness looks like at expressPay

16:35 — How expressPay handles acutely difficult customers

LINKS

FOLLOW US

The Decode Fintech newsletter is a weekly email summary of the most important news in African fintech. Subscribe to receive original commentary and curated stories, as well as the latest episode of the podcast.

DECODE FINTECH IS BROUGHT TO YOU BY PAYSTACK

Paystack helps Africa's most successful fintechs build and scale popular financial service products with the industry's best-documented APIs. Please visit paystack.com/fintech to find out more.

]]> How expressPay Builds Trust with Customer Service expressPay, Mohini Ufeli, Francis Appiah, Paystack 00:19:19 As a fintech company, you work hard to ensure that nothing goes wrong. But when things do go wrong, like they inevitably will, how you handle the situation can make the difference between a customer who churns, and a passionate ambassador for life. In this episode, we speak with Francis Appiah, the Operations Manager at expressPay about everything from the hiring great support teams to protecting team welfare. As a fintech company, you work hard to ensure that nothing goes wrong. But when things do go wrong, like they inevitably will, how you handle the situation can make the difference between a customer who churns, and a passionate ambassador for life. In this episode, we speak with Francis Appiah, the Operations Manager at expressPay about everything from the hiring great support teams to protecting team welfare. decode fintech, paystack, expresspay, customer support, customer success, customer service, africa, fintech, francis appiah no full 4 2 07c6f022-c168-4538-a05b-69e370749f2b How Paystack Drives Growth with Customer Service Customer service goes beyond just answering emails and phone calls. When managed correctly, every interaction with customers can generate key insights that help grow your business.

In this episode, Steve Amaza, a Customer Success Manager for User Operations at Paystack, speaks about how Paystack uses customer service data to improve the product, the tooling that the team uses to keep up even as the company scales, and the value of empathy and a problem-solving mindset in building a world-class customer support team.

IN THIS EPISODE WE TALK ABOUT

0:00 — Introduction

2:08 — Using customer service data to improve the product

4:12 — Key metrics for support teams

5:03 — How to handle acutely unhappy customers

6:47 — Using documentation to scale support

9:06 — [Paystack Merchant Alert] Introducing Bento paystack.com/bento

10:17 — Why solving the problem matters more than simply giving a response

11:40 — Deep empathy as a customer service superpower

13:38 — Episode recap

LINKS

FOLLOW US

The Decode Fintech newsletter is a weekly email summary of the most important news in African fintech. Subscribe to receive original commentary and curated stories, as well as the latest episode of the podcast.

DECODE FINTECH IS BROUGHT TO YOU BY PAYSTACK

Paystack helps Africa's most successful fintechs build and scale popular financial service products with the industry's best-documented APIs. Please visit paystack.com/fintech to find out more.

]]> Mon, 15 Feb 2021 14:45:01 +0000 marketing@paystack.com (Steve Amaza, Mohini Ufeli, Paystack) https://decodefintech.simplecast.com/episodes/how-paystack-drives-growth-with-customer-service-CkAImtII Customer service goes beyond just answering emails and phone calls. When managed correctly, every interaction with customers can generate key insights that help grow your business.

In this episode, Steve Amaza, a Customer Success Manager for User Operations at Paystack, speaks about how Paystack uses customer service data to improve the product, the tooling that the team uses to keep up even as the company scales, and the value of empathy and a problem-solving mindset in building a world-class customer support team.

IN THIS EPISODE WE TALK ABOUT

0:00 — Introduction

2:08 — Using customer service data to improve the product

4:12 — Key metrics for support teams

5:03 — How to handle acutely unhappy customers

6:47 — Using documentation to scale support

9:06 — [Paystack Merchant Alert] Introducing Bento paystack.com/bento

10:17 — Why solving the problem matters more than simply giving a response

11:40 — Deep empathy as a customer service superpower

13:38 — Episode recap

LINKS

FOLLOW US

The Decode Fintech newsletter is a weekly email summary of the most important news in African fintech. Subscribe to receive original commentary and curated stories, as well as the latest episode of the podcast.

DECODE FINTECH IS BROUGHT TO YOU BY PAYSTACK

Paystack helps Africa's most successful fintechs build and scale popular financial service products with the industry's best-documented APIs. Please visit paystack.com/fintech to find out more.

]]> How Paystack Drives Growth with Customer Service Steve Amaza, Mohini Ufeli, Paystack 00:16:34 When managed correctly, every interaction with customers can generate key insights that help grow your business. In this episode, Steve Amaza, a Customer Success Manager for User Operations at Paystack, speaks about how Paystack uses customer service data to improve the product, the tooling that the team uses to keep up even as the company scales, and the value of empathy and a problem-solving mindset in building a world-class customer support team. When managed correctly, every interaction with customers can generate key insights that help grow your business. In this episode, Steve Amaza, a Customer Success Manager for User Operations at Paystack, speaks about how Paystack uses customer service data to improve the product, the tooling that the team uses to keep up even as the company scales, and the value of empathy and a problem-solving mindset in building a world-class customer support team. decode fintech, paystack, mohini ufeli, steve amaza, customer support, customer success, customer service, africa, fintech no full 3 2 d458ac15-f428-42ac-b8f4-5e5a990caab6 International Expansion 101 for Fintechs in Africa What should you know before expanding your Africa-based fintech to more countries?

In this episode, we explore the art and science of launching financial service products beyond your home country, covering everything from how to choose which countries to expand into, to how to hire in different markets, and what to watch out for when incorporating the business.

Our guides through this topic are experienced operators with long experience in expansion: Wiza Jakalasi (Chipper Cash), Marcello Schermer (Yoco), Adia Sowho (ex-Migo), and Maria Rotilu (ex-Branch).

IN THIS EPISODE WE TALK ABOUT

0:00 — Introduction

2:25 — Why businesses expand into new countries

3:35 — Expanding for growth

4:00 — The importance of timing

4:52 — How to pick your next country

7:03 — Prioritizing business drivers

9:49 — The impact of regulation

14:58 — [Paystack Product Alert] Introducing Paystack's verification service paystack.com/verify

15:57 — Midway recap

16:34 — Navigating incorporation

20:02 — The role of relationships

21:55 — How to think about hiring

23:53 — The best part of expansion

LINKS

FOLLOW US

The Decode Fintech newsletter is a weekly email summary of the most important news in African fintech. Subscribe to receive original commentary and curated stories, as well as the latest episode of the podcast.

DECODE FINTECH IS BROUGHT TO YOU BY PAYSTACK

Paystack helps Africa's most successful fintechs build and scale popular financial service products with the industry's best-documented APIs. Please visit paystack.com/fintech to find out more.

]]> Mon, 8 Feb 2021 14:27:18 +0000 marketing@paystack.com (Wiza Jalakasi, Marcello Schermer, Branch International, Adia Sowho, Maria Rotilu, Mohini Ufeli, Africa's Talking, Migo, Yoco, Paystack) https://decodefintech.simplecast.com/episodes/international-expansion-gvJDjtnA What should you know before expanding your Africa-based fintech to more countries?

In this episode, we explore the art and science of launching financial service products beyond your home country, covering everything from how to choose which countries to expand into, to how to hire in different markets, and what to watch out for when incorporating the business.

Our guides through this topic are experienced operators with long experience in expansion: Wiza Jakalasi (Chipper Cash), Marcello Schermer (Yoco), Adia Sowho (ex-Migo), and Maria Rotilu (ex-Branch).

IN THIS EPISODE WE TALK ABOUT

0:00 — Introduction

2:25 — Why businesses expand into new countries

3:35 — Expanding for growth

4:00 — The importance of timing

4:52 — How to pick your next country

7:03 — Prioritizing business drivers

9:49 — The impact of regulation

14:58 — [Paystack Product Alert] Introducing Paystack's verification service paystack.com/verify

15:57 — Midway recap

16:34 — Navigating incorporation

20:02 — The role of relationships

21:55 — How to think about hiring

23:53 — The best part of expansion

LINKS

FOLLOW US

The Decode Fintech newsletter is a weekly email summary of the most important news in African fintech. Subscribe to receive original commentary and curated stories, as well as the latest episode of the podcast.

DECODE FINTECH IS BROUGHT TO YOU BY PAYSTACK

Paystack helps Africa's most successful fintechs build and scale popular financial service products with the industry's best-documented APIs. Please visit paystack.com/fintech to find out more.

]]> International Expansion 101 for Fintechs in Africa Wiza Jalakasi, Marcello Schermer, Branch International, Adia Sowho, Maria Rotilu, Mohini Ufeli, Africa's Talking, Migo, Yoco, Paystack 00:28:09 What should you know before expanding your Africa-based fintech to more countries? We cover everything from how to choose which countries to expand into, to how to hire in different markets, and what to watch out for when incorporating the business. What should you know before expanding your Africa-based fintech to more countries? We cover everything from how to choose which countries to expand into, to how to hire in different markets, and what to watch out for when incorporating the business. decode fintech, paystack, regulation, delaware c-corp, mohini ufeli, maria rotilu, international expansion, branch international, africa, marcello schermer, fintech, africa's talking, yoco, wiza jalakasi no full 2 2 eb82462b-6d8c-4b68-961f-e1cb837eaf4c A History of Mobile Money in Ghana Ghana initially lagged behind other African countries when it came to mobile money adoption, but fast forward to 2020, and Ghana is now the fastest growing mobile money market in Africa. How did the country pull this off?

In this episode, we go deep into the origins of mobile money in Ghana, its early challenges, and how numerous organizations successfully came together to take this technology mainstream.

Among the many guests who help break it down for us are Archie Hesse, CEO of Ghana Interbank Payment and Settlement Systems (GhIPSS), and Bruno Akpaka, the first General Manager of MTN Mobile Money in Ghana.

Listen to learn how Ghana became one of the fastest growing mobile money markets in Africa.

IN THIS EPISODE, WE TALK ABOUT

0:00 — Introduction

02:00 — Mobile Money 101 - A timeline of Ghana's journey

03:37 — Enter GhIPSS - controller of the spaghetti junction

06:44 — The Bank of Ghana and GhIPSS' first attempts at improving financial inclusion

11:24 — The rise and fall of bank-led branchless banking

13:30 — The rise of MTN Mobile Money

19:01 — [Paystack Product Alert] Introducing Paystack Transfers paystack.com

20:03 — The early days of MTN Mobile Money in Ghana

23:42 — The first iteration of mobile money in Ghana

25:42 — Improving financial inclusion through mobile money interoperability and agent distribution

29:06 — The role of mobile money in Ghana's financial system

LINKS

FOLLOW US

The Decode Fintech newsletter is a weekly email summary of the most important news in African fintech. Subscribe to receive original commentary and curated stories, as well as the latest episode of the podcast.

DECODE FINTECH IS BROUGHT TO YOU BY PAYSTACK

Paystack helps Africa's most successful fintechs build and scale popular financial service products with the industry's best-documented APIs. Please visit paystack.com/fintech to find out more.

]]> Wed, 3 Feb 2021 01:00:03 +0000 marketing@paystack.com (GhIPSS, Bruno Akpaka, MTN Ghana, Kwami Williams, MoringaConnect, Archie Hesse, Nana Ama Yankah, Mohini Ufeli, NAYA by Africa, Paystack) https://decodefintech.simplecast.com/episodes/mobile-money-in-ghana-CLoEOtNl Ghana initially lagged behind other African countries when it came to mobile money adoption, but fast forward to 2020, and Ghana is now the fastest growing mobile money market in Africa. How did the country pull this off?

In this episode, we go deep into the origins of mobile money in Ghana, its early challenges, and how numerous organizations successfully came together to take this technology mainstream.

Among the many guests who help break it down for us are Archie Hesse, CEO of Ghana Interbank Payment and Settlement Systems (GhIPSS), and Bruno Akpaka, the first General Manager of MTN Mobile Money in Ghana.

Listen to learn how Ghana became one of the fastest growing mobile money markets in Africa.

IN THIS EPISODE, WE TALK ABOUT

0:00 — Introduction

02:00 — Mobile Money 101 - A timeline of Ghana's journey

03:37 — Enter GhIPSS - controller of the spaghetti junction

06:44 — The Bank of Ghana and GhIPSS' first attempts at improving financial inclusion

11:24 — The rise and fall of bank-led branchless banking

13:30 — The rise of MTN Mobile Money

19:01 — [Paystack Product Alert] Introducing Paystack Transfers paystack.com

20:03 — The early days of MTN Mobile Money in Ghana

23:42 — The first iteration of mobile money in Ghana

25:42 — Improving financial inclusion through mobile money interoperability and agent distribution

29:06 — The role of mobile money in Ghana's financial system

LINKS

FOLLOW US

The Decode Fintech newsletter is a weekly email summary of the most important news in African fintech. Subscribe to receive original commentary and curated stories, as well as the latest episode of the podcast.

DECODE FINTECH IS BROUGHT TO YOU BY PAYSTACK

Paystack helps Africa's most successful fintechs build and scale popular financial service products with the industry's best-documented APIs. Please visit paystack.com/fintech to find out more.

]]> A History of Mobile Money in Ghana GhIPSS, Bruno Akpaka, MTN Ghana, Kwami Williams, MoringaConnect, Archie Hesse, Nana Ama Yankah, Mohini Ufeli, NAYA by Africa, Paystack 00:33:20 Ghana initially lagged behind other African countries when it came to mobile money adoption, but fast forward to 2020, and Ghana is now the fastest growing mobile money market in Africa. How did the country pull this off? In this episode, we go deep into the origins of mobile money in Ghana, its early challenges, and how numerous organizations successfully came together to take this technology mainstream. Among the many guests who help break it down for us are Archie Hesse, CEO of Ghana Interbank Payment and Settlement Systems (GhIPSS), and Bruno Akpaka, the first General Manager of MTN Mobile Money in Ghana. Listen to learn how Ghana became one of the fastest growing mobile money markets in Africa. Ghana initially lagged behind other African countries when it came to mobile money adoption, but fast forward to 2020, and Ghana is now the fastest growing mobile money market in Africa. How did the country pull this off? In this episode, we go deep into the origins of mobile money in Ghana, its early challenges, and how numerous organizations successfully came together to take this technology mainstream. Among the many guests who help break it down for us are Archie Hesse, CEO of Ghana Interbank Payment and Settlement Systems (GhIPSS), and Bruno Akpaka, the first General Manager of MTN Mobile Money in Ghana. Listen to learn how Ghana became one of the fastest growing mobile money markets in Africa. decode fintech, ghipss, mtn, mohini ufeli, archie hesse, bruno akpaka, mobile money, kwami williams, ghana, moringaconnect, africa, fintech no full 1 2 94b95dbc-c1e3-4d33-b0b5-7af995e759e5 Welcome to Season 2! Financial technology in Africa is changing at an accelerating rate, and with it, the very nature of business on the continent. To understand what’s actually happening on the ground, you need to hear from the teams in the field. The Decode Fintech Podcast takes you directly to the operators on the frontlines.

As one of the largest payments companies in Africa, the Paystack team is constantly speaking to teams doing amazing work all over the continent. The Decode Fintech Podcast allows us to hit "record" and share what we're learning!

In this season, we switched things up and made a quick trip around the continent, discussing everything from the history of mobile money in Ghana, to best practices for international expansion, to the future of cryptocurrencies on the continent. Thank you for listening!

Subscribe to the Decode Fintech email newsletter at decodefintech.com

]]> Tue, 2 Feb 2021 21:06:32 +0000 marketing@paystack.com (Kwami Williams, MoringaConnect, Maria Rotilu, Branch, Mohini Ufeli, Paystack) https://decodefintech.simplecast.com/episodes/season-2-trailer-yrK8wXwJ Financial technology in Africa is changing at an accelerating rate, and with it, the very nature of business on the continent. To understand what’s actually happening on the ground, you need to hear from the teams in the field. The Decode Fintech Podcast takes you directly to the operators on the frontlines.

As one of the largest payments companies in Africa, the Paystack team is constantly speaking to teams doing amazing work all over the continent. The Decode Fintech Podcast allows us to hit "record" and share what we're learning!

In this season, we switched things up and made a quick trip around the continent, discussing everything from the history of mobile money in Ghana, to best practices for international expansion, to the future of cryptocurrencies on the continent. Thank you for listening!

Subscribe to the Decode Fintech email newsletter at decodefintech.com

]]> Welcome to Season 2! Kwami Williams, MoringaConnect, Maria Rotilu, Branch, Mohini Ufeli, Paystack 00:01:36 Introducing Season 2 of the Decode Fintech Podcast! The show where the people building Africa's financial infrastructure share what they’re seeing on the frontlines. Introducing Season 2 of the Decode Fintech Podcast! The show where the people building Africa's financial infrastructure share what they’re seeing on the frontlines. decode fintech, paystack, mobile money, international expansion, cryptocurrency, fintech, lagos no trailer 2 35f8541a-d477-4e42-a821-dbe7ca034716 How PiggyVest helps a new generation of Nigerians save and invest The Nigerian Fintech space is seeing an explosion of savings, lending and investment platforms.

Today's episode features Odunayo Eweniyi, the Co-Founder and COO of PiggyVest, one of the earliest independent digital savings platforms in Nigeria.

We explore how the idea for PiggyVest was born from a viral tweet, and their journey from being a savings platform, to now, additionally, making investments accessible to every Nigerian.

In this episode, we talk about

01:36 - Launching PiggyVest with inspiration from a viral tweet

03:40 - Making investment opportunities accessible to Nigerian youths

09:43 - Learning how to make money while providing value

15:00 - Helping define what financial health looks like for Nigerian youths people

18:13 - Nigerians' saving habits by income category

22:36 - How PiggyVest built trust amongst users

24:23 - [Paystack Merchant Alert] Introducing Luno paystack.com/luno

27:02 - The typical PiggyVest user

28:02 - How PiggyVest does marketing

31:31 - The hardest thing about running a business like PiggyVest in Nigeria

33:22 - Learning some tough lessons

36:05 - Rebranding - why PiggyVest changed their name

41:24 - Overhauling the PiggyVest mobile app

43:05 - How the team measures success

44:41 - PiggyVest in 2020

Follow Us

The Decode Fintech Newsletter is a weekly email summary of the most important news in African fintech. Subscribe to receive original commentary and curated stories, as well as the latest episode of the podcast.

Decode Fintech is brought to you by Paystack

Paystack helps Africa's most successful fintechs build powerful and scalable financial service products with the industry's best-documented APIs. Please visit paystack.com/fintech to find out more.

]]> Mon, 4 May 2020 18:38:34 +0000 marketing@paystack.com (Odunayo Eweniyi, Khadijah Abu, PiggyVest, Paystack) https://decodefintech.simplecast.com/episodes/6-piggyvest-o1Y4staV The Nigerian Fintech space is seeing an explosion of savings, lending and investment platforms.

Today's episode features Odunayo Eweniyi, the Co-Founder and COO of PiggyVest, one of the earliest independent digital savings platforms in Nigeria.

We explore how the idea for PiggyVest was born from a viral tweet, and their journey from being a savings platform, to now, additionally, making investments accessible to every Nigerian.

In this episode, we talk about

01:36 - Launching PiggyVest with inspiration from a viral tweet

03:40 - Making investment opportunities accessible to Nigerian youths

09:43 - Learning how to make money while providing value

15:00 - Helping define what financial health looks like for Nigerian youths people

18:13 - Nigerians' saving habits by income category

22:36 - How PiggyVest built trust amongst users

24:23 - [Paystack Merchant Alert] Introducing Luno paystack.com/luno

27:02 - The typical PiggyVest user

28:02 - How PiggyVest does marketing

31:31 - The hardest thing about running a business like PiggyVest in Nigeria

33:22 - Learning some tough lessons

36:05 - Rebranding - why PiggyVest changed their name

41:24 - Overhauling the PiggyVest mobile app

43:05 - How the team measures success

44:41 - PiggyVest in 2020

Follow Us

The Decode Fintech Newsletter is a weekly email summary of the most important news in African fintech. Subscribe to receive original commentary and curated stories, as well as the latest episode of the podcast.

Decode Fintech is brought to you by Paystack

Paystack helps Africa's most successful fintechs build powerful and scalable financial service products with the industry's best-documented APIs. Please visit paystack.com/fintech to find out more.

]]> How PiggyVest helps a new generation of Nigerians save and invest Odunayo Eweniyi, Khadijah Abu, PiggyVest, Paystack 00:49:15 The Nigerian Fintech space is seeing an explosion of savings, lending and investment platforms. Today's episode features Odunayo Eweniyi, the Co-Founder and COO of PiggyVest, one of the earliest independent digital savings platforms in Nigeria. We explore how the idea for PiggyVest was born from a viral tweet, and their journey from being a savings platform, to now, additionally, making investments accessible to every Nigerian. The Nigerian Fintech space is seeing an explosion of savings, lending and investment platforms. Today's episode features Odunayo Eweniyi, the Co-Founder and COO of PiggyVest, one of the earliest independent digital savings platforms in Nigeria. We explore how the idea for PiggyVest was born from a viral tweet, and their journey from being a savings platform, to now, additionally, making investments accessible to every Nigerian. decode fintech, khadijah abu, odunayo eweniyi, savings, payments, investments, nigeria, africa, fintech, piggyvest no full 6 1 db62b8e7-2892-4cab-805e-59c0482a6582 How Visa deepens financial inclusion for businesses using Visa QR Nkebet Mesele, Snr Director, Solutions Management, Sub-Saharan Africa at Visa, breaks down Visa QR - their payment product where your camera scans a QR code to pay.

We explore how it evolved to break down the barriers to commerce for businesses across Africa.

In this episode, we talk about

01:52 - Nkebet's journey from telecoms to banking to payments

03:22 - Exploring Visa's key offline products for Africa

04:58 - How Visa QR came to be

06:40 - Visa QR versus POS

07:40 - Exploring merchant adoption of Visa QR

08:37 - Understanding how QR payments work

16:46 - Visa's marketing strategies for winning new markets

20.00 - [Paystack Merchant Alert] Introducing Branch paystack.com/branch

20:53 - The most surprising insight Nkebet gained launching Visa QR

22:56 - The future of Visa QR in Nigeria

27:15 - The most important question

Follow Us

The Decode Fintech Newsletter is a weekly email summary of the most important news in African fintech. Subscribe to receive original commentary and curated stories, as well as the latest episode of the podcast.

Decode Fintech is brought to you by Paystack

Paystack helps Africa's most successful fintechs build powerful and scalable financial service products with the industry's best-documented APIs. Please visit paystack.com/fintech to find out more.

]]> Tue, 31 Mar 2020 13:21:04 +0000 marketing@paystack.com (Nkebet Mesele, Khadijah Abu, Visa QR, Paystack, Visa) https://decodefintech.simplecast.com/episodes/5-visa-qr-dCmJoUFA Nkebet Mesele, Snr Director, Solutions Management, Sub-Saharan Africa at Visa, breaks down Visa QR - their payment product where your camera scans a QR code to pay.

We explore how it evolved to break down the barriers to commerce for businesses across Africa.

In this episode, we talk about

01:52 - Nkebet's journey from telecoms to banking to payments

03:22 - Exploring Visa's key offline products for Africa

04:58 - How Visa QR came to be

06:40 - Visa QR versus POS

07:40 - Exploring merchant adoption of Visa QR

08:37 - Understanding how QR payments work

16:46 - Visa's marketing strategies for winning new markets

20.00 - [Paystack Merchant Alert] Introducing Branch paystack.com/branch

20:53 - The most surprising insight Nkebet gained launching Visa QR

22:56 - The future of Visa QR in Nigeria

27:15 - The most important question

Follow Us

The Decode Fintech Newsletter is a weekly email summary of the most important news in African fintech. Subscribe to receive original commentary and curated stories, as well as the latest episode of the podcast.

Decode Fintech is brought to you by Paystack

Paystack helps Africa's most successful fintechs build powerful and scalable financial service products with the industry's best-documented APIs. Please visit paystack.com/fintech to find out more.

]]> How Visa deepens financial inclusion for businesses using Visa QR Nkebet Mesele, Khadijah Abu, Visa QR, Paystack, Visa 00:29:41 In this episode, Nkebet Mesele, Snr Director, Solutions Management, Sub-Saharan Africa at Visa, breaks down Visa QR - their payment product where your camera scans a QR code to pay. We explore how it evolved to break down the barriers to commerce for businesses across Africa. In this episode, Nkebet Mesele, Snr Director, Solutions Management, Sub-Saharan Africa at Visa, breaks down Visa QR - their payment product where your camera scans a QR code to pay. We explore how it evolved to break down the barriers to commerce for businesses across Africa. decode fintech, khadijah abu, paystack, visa, visa qr, qr code, payments, nigeria, africa, fintech, nkebet mesele no full 5 1 403ebd2e-a15f-4e2d-a061-ed1e55b069a7 BuyCoins and the rise of cryptocurrency in Nigeria Bitcoin... Litecoin... Ethereum. Cryptocurrencies continue to dominate the headlines. What's going on in Nigeria's cryptocurrency landscape, how have regulators responded, and what does the future hold?

Our guest today is Timi Ajiboye, co-founder and CEO of BuyCoins, a service that enables users trade cryptocurrencies. Timi shares what he's learned from building one of Nigeria's largest cryptocurrency platforms.

In this episode, we talk about

00:00 - Introduction

01:07:12 - Timi's journey to founding a cryptocurrency exchange

02:00:15 - A brief introduction to cryptocurrencies

03:34:22 - The inspiration behind BuyCoins

06:50:11 - The process of introducing BuyCoins to Nigerians

09:20:28 - BuyCoins' goals for 2020 - expansion and more

11:00:21 - Milestones and volumes

11:52:27 - [Paystack Merchant Alert] Introducing Aella Credit paystack.com/aellacredit

12:48:00 - Exploring the cryptocurrency regulation landscape across Africa

14:47:17 - The question of regulation in Nigeria

16:28:17 - How BuyCoins maintains customer safety

18:56:17 - What Nigeria stands to gain from trading cryptocurrencies

21:32:00 - The most important question

Follow Us

The Decode Fintech newsletter is a weekly email summary of the most important news in African fintech. Subscribe to receive original commentary and curated stories, as well as the latest episode of the podcast.

Decode Fintech is brought to you by Paystack

Paystack helps Africa's most successful fintechs build powerful and scalable financial service products with the industry's best-documented APIs. Please visit paystack.com/fintech to find out more.

]]> Thu, 23 Jan 2020 23:05:15 +0000 marketing@paystack.com (Khadijah Abu, BuyCoins, Timi Ajiboye, Paystack) https://decodefintech.simplecast.com/episodes/4-buycoins-J6t4x9_d Bitcoin... Litecoin... Ethereum. Cryptocurrencies continue to dominate the headlines. What's going on in Nigeria's cryptocurrency landscape, how have regulators responded, and what does the future hold?

Our guest today is Timi Ajiboye, co-founder and CEO of BuyCoins, a service that enables users trade cryptocurrencies. Timi shares what he's learned from building one of Nigeria's largest cryptocurrency platforms.

In this episode, we talk about

00:00 - Introduction

01:07:12 - Timi's journey to founding a cryptocurrency exchange

02:00:15 - A brief introduction to cryptocurrencies

03:34:22 - The inspiration behind BuyCoins

06:50:11 - The process of introducing BuyCoins to Nigerians

09:20:28 - BuyCoins' goals for 2020 - expansion and more

11:00:21 - Milestones and volumes

11:52:27 - [Paystack Merchant Alert] Introducing Aella Credit paystack.com/aellacredit

12:48:00 - Exploring the cryptocurrency regulation landscape across Africa

14:47:17 - The question of regulation in Nigeria

16:28:17 - How BuyCoins maintains customer safety

18:56:17 - What Nigeria stands to gain from trading cryptocurrencies

21:32:00 - The most important question

Follow Us

The Decode Fintech newsletter is a weekly email summary of the most important news in African fintech. Subscribe to receive original commentary and curated stories, as well as the latest episode of the podcast.

Decode Fintech is brought to you by Paystack

Paystack helps Africa's most successful fintechs build powerful and scalable financial service products with the industry's best-documented APIs. Please visit paystack.com/fintech to find out more.

]]> BuyCoins and the rise of cryptocurrency in Nigeria Khadijah Abu, BuyCoins, Timi Ajiboye, Paystack 00:23:38 Bitcoin... Litecoin... Ethereum. Cryptocurrencies continue to dominate the headlines. What's going on in Nigeria's cryptocurrency landscape, how have regulators responded, and what does the future hold? Our guest today is Timi Ajiboye, co-founder and CEO of BuyCoins, a service that enables users trade cryptocurrencies. Timi shares what he's learned from building one of Nigeria's largest cryptocurrency platforms. Bitcoin... Litecoin... Ethereum. Cryptocurrencies continue to dominate the headlines. What's going on in Nigeria's cryptocurrency landscape, how have regulators responded, and what does the future hold? Our guest today is Timi Ajiboye, co-founder and CEO of BuyCoins, a service that enables users trade cryptocurrencies. Timi shares what he's learned from building one of Nigeria's largest cryptocurrency platforms. decode fintech, khadijah abu, buycoins, paystack, aella credit, nigeria, cryptocurrency, africa, fintech, african fintech, bitcoin no full 4 1 2c3b7014-7562-4a56-8aa2-5343db69de5a The story of American Express' entry into Nigeria Visa, Mastercard, and Verve. These are currently the dominant card networks in Nigeria. But in September 2018, American Express - the world's largest integrated global payments platform - made waves by announcing their entry into the market.

In this episode, we speak with Catherine Malec, Vice President of Business Development at American Express. Catherine shares a brief history of Amex, what Amex looks for in local partners, and exactly what American Express' launch means for card users and business owners.

In this episode, we talk about

01:12 - Catherine's journey from animal physiology to marketing

04:41 - What it means to be the world's largest global payments network

05:10 - A brief history of American Express

08:19 - American Express' Africa presence

10:31 - [Paystack Merchant Alert] Introducing Cowrywise paystack.com/cowrywise

13:20 - Behind the scenes of the Amex launch in Nigeria

16:52 - What the launch means for Amex users within and outside Nigeria

21:09 - What Amex looks for in local partners

27:29 - The most important question

Links Mentioned

Follow Us

The Decode Fintech newsletter is a weekly email summary of the most important news in African fintech. Subscribe to receive original commentary and curated stories, as well as the latest episode of the podcast.

Decode Fintech is brought to you by Paystack

Paystack helps Africa's most successful fintechs build powerful and scalable financial service products with the industry's best-documented APIs. Please visit paystack.com/fintech to find out more.

]]> Sun, 27 Oct 2019 23:07:00 +0000 marketing@paystack.com (Khadijah Abu, American Express, Catherine Malec, Paystack) https://decodefintech.simplecast.com/episodes/3-amex-ozbSJsp1 Visa, Mastercard, and Verve. These are currently the dominant card networks in Nigeria. But in September 2018, American Express - the world's largest integrated global payments platform - made waves by announcing their entry into the market.

In this episode, we speak with Catherine Malec, Vice President of Business Development at American Express. Catherine shares a brief history of Amex, what Amex looks for in local partners, and exactly what American Express' launch means for card users and business owners.

In this episode, we talk about

01:12 - Catherine's journey from animal physiology to marketing

04:41 - What it means to be the world's largest global payments network

05:10 - A brief history of American Express

08:19 - American Express' Africa presence

10:31 - [Paystack Merchant Alert] Introducing Cowrywise paystack.com/cowrywise

13:20 - Behind the scenes of the Amex launch in Nigeria

16:52 - What the launch means for Amex users within and outside Nigeria

21:09 - What Amex looks for in local partners

27:29 - The most important question

Links Mentioned

Follow Us

The Decode Fintech newsletter is a weekly email summary of the most important news in African fintech. Subscribe to receive original commentary and curated stories, as well as the latest episode of the podcast.

Decode Fintech is brought to you by Paystack

Paystack helps Africa's most successful fintechs build powerful and scalable financial service products with the industry's best-documented APIs. Please visit paystack.com/fintech to find out more.

]]> The story of American Express' entry into Nigeria Khadijah Abu, American Express, Catherine Malec, Paystack 00:30:31 Visa, Mastercard, and Verve. These are currently the dominant card networks in Nigeria. But in September 2018, American Express - the world's largest integrated global payments platform - made waves by announcing their entry into the market. In this episode, we speak with Catherine Malec, Vice President of Business Development at American Express. Catherine shares a brief history of Amex, what Amex looks for in local partners, and exactly what American Express' launch means for card users and business owners. Visa, Mastercard, and Verve. These are currently the dominant card networks in Nigeria. But in September 2018, American Express - the world's largest integrated global payments platform - made waves by announcing their entry into the market. In this episode, we speak with Catherine Malec, Vice President of Business Development at American Express. Catherine shares a brief history of Amex, what Amex looks for in local partners, and exactly what American Express' launch means for card users and business owners. decode fintech, mastercard, khadijah abu, paystack, american express, catherine malec, visa, debit card, cowrywise, verve, credit card, africa, fintech, african fintech, amex no full 3 1 ed0c7f2c-a20f-4b18-b827-278964e86e25 Paga's 10 year journey to mobile wallet dominance in Nigeria Paga is one of a handful of non-bank companies that have succeeded in building a truly mainstream financial product in Nigeria.

Over 11 million Nigerians use Paga's mobile wallet to send and receive money and pay their bills. In 2018, the Nigeria Inter-Bank Settlement System (NIBSS) recognized Paga with an award for being the top mobile money operator, by transaction count, for the third year in a row.

Paga recently celebrated their 10 year anniversary, and in this episode, Paga CEO Tayo Oviosu tells us the story of how his team built a B2C African fintech success over the course of a decade.

In this episode, we talk about

03:11 - Why Tayo built Paga

09:27 - How Paga drives brand awareness

13:32 - [Paystack Merchant Alert] Introducing PiggyVest paystack.com/piggyvest

16:20 - All the ways you can use Paga's USSD offering to access services

17:38 - How Tayo sees Paga's offerings evolving over time

20:15 - The most surprising trend Tayo has witnessed from his time in the payments industry

22:56 - Paga's international expansion strategy

26:01 - Why building in-house was tough, and totally worth it

Follow Us

The Decode Fintech newsletter is a weekly email summary of the most important news in African fintech. Subscribe to receive original commentary and curated stories, as well as the latest episode of the podcast.

Decode Fintech is brought to you by Paystack

Paystack helps Africa's most successful fintechs build powerful and scalable financial service products with the industry's best-documented APIs. Please visit paystack.com/fintech to find out more.

]]> Sun, 27 Oct 2019 23:06:41 +0000 marketing@paystack.com (Khadijah Abu, Tayo Oviosu, Paga, Paystack) https://decodefintech.simplecast.com/episodes/2-paga-J6ysGQ2R Paga is one of a handful of non-bank companies that have succeeded in building a truly mainstream financial product in Nigeria.

Over 11 million Nigerians use Paga's mobile wallet to send and receive money and pay their bills. In 2018, the Nigeria Inter-Bank Settlement System (NIBSS) recognized Paga with an award for being the top mobile money operator, by transaction count, for the third year in a row.

Paga recently celebrated their 10 year anniversary, and in this episode, Paga CEO Tayo Oviosu tells us the story of how his team built a B2C African fintech success over the course of a decade.

In this episode, we talk about

03:11 - Why Tayo built Paga

09:27 - How Paga drives brand awareness

13:32 - [Paystack Merchant Alert] Introducing PiggyVest paystack.com/piggyvest

16:20 - All the ways you can use Paga's USSD offering to access services

17:38 - How Tayo sees Paga's offerings evolving over time

20:15 - The most surprising trend Tayo has witnessed from his time in the payments industry

22:56 - Paga's international expansion strategy

26:01 - Why building in-house was tough, and totally worth it

Follow Us

The Decode Fintech newsletter is a weekly email summary of the most important news in African fintech. Subscribe to receive original commentary and curated stories, as well as the latest episode of the podcast.

Decode Fintech is brought to you by Paystack

Paystack helps Africa's most successful fintechs build powerful and scalable financial service products with the industry's best-documented APIs. Please visit paystack.com/fintech to find out more.

]]> Paga's 10 year journey to mobile wallet dominance in Nigeria Khadijah Abu, Tayo Oviosu, Paga, Paystack 00:29:33 Paga is one of a handful of non-bank companies that have succeeded in building a truly mainstream financial product in Nigeria. Over 11 million Nigerians use Paga's mobile wallet to send and receive money and pay their bills. In 2018, the Nigeria Inter-Bank Settlement System (NIBSS) recognized Paga with an award for being the top mobile money operator, by transaction count, for the third year in a row. Paga recently celebrated their 10 year anniversary, and in this episode, Paga CEO Tayo Oviosu tells us the story of how his team built a B2C African fintech success over the course of a decade. Paga is one of a handful of non-bank companies that have succeeded in building a truly mainstream financial product in Nigeria. Over 11 million Nigerians use Paga's mobile wallet to send and receive money and pay their bills. In 2018, the Nigeria Inter-Bank Settlement System (NIBSS) recognized Paga with an award for being the top mobile money operator, by transaction count, for the third year in a row. Paga recently celebrated their 10 year anniversary, and in this episode, Paga CEO Tayo Oviosu tells us the story of how his team built a B2C African fintech success over the course of a decade. decode fintech, paga, khadijah abu, paystack, tayo oviosu, ussd, mobile money, nigeria, mobile wallet, fintech, lagos, african fintech, piggyvest no full 2 1 edaf6fab-ed50-41a0-b4dc-4bcd25a1a72f How GTB 737 became one of Nigeria's largest USSD brands Yemi Atanda, Group Head of ePayments at Guaranty Trust Bank (GTB), takes us behind the scenes of GTB 737, GTB's wildly successful USSD service.

Yemi shares the origin of 737, from how they selected the specific numbers 737, to usage trends, to the wildly successful mass marketing campaign that helped introduce the financial product to everyday Nigerians.

In this episode, we talk about

01:06 - Yemi's journey from mechanical engineering to digital banking

03:34 - What USSD is, and how 737 came to be

11:56 - Building out 737 with human-centered design

13:22 - The various use-cases for 737, and the one that trumps them all

16:55 - [Paystack Merchant Alert] Introducing Renmoney paystack.com/renmoney

17:46 - The typical 737 customer

19:08 - How the team came up with the popular 737 jingle

20:25 - Marketing 737 to the average Nigerian

22:17 - Preventing fraud on 737

23:50 - Exploring plans to expand 737 outside of Nigeria

25:27 - Learning about Nigerian behaviour through the lens of 737 usage trends

27:23 - The future of 737 as a USSD service

30:59 - The most important question

Follow Us

The Decode Fintech Newsletter is a weekly email summary of the most important news in African fintech. Subscribe to receive original commentary and curated stories, as well as the latest episode of the podcast.

Decode Fintech is brought to you by Paystack

Paystack helps Africa's most successful fintechs build powerful and scalable financial service products with the industry's best-documented APIs. Please visit paystack.com/fintech to find out more.

]]> Sun, 27 Oct 2019 22:00:20 +0000 marketing@paystack.com (Khadijah Abu, Yemi Atanda, GTBank 737, Paystack) https://decodefintech.simplecast.com/episodes/1-gtb-737-1hk3FvO_ Yemi Atanda, Group Head of ePayments at Guaranty Trust Bank (GTB), takes us behind the scenes of GTB 737, GTB's wildly successful USSD service.

Yemi shares the origin of 737, from how they selected the specific numbers 737, to usage trends, to the wildly successful mass marketing campaign that helped introduce the financial product to everyday Nigerians.

In this episode, we talk about

01:06 - Yemi's journey from mechanical engineering to digital banking

03:34 - What USSD is, and how 737 came to be

11:56 - Building out 737 with human-centered design

13:22 - The various use-cases for 737, and the one that trumps them all

16:55 - [Paystack Merchant Alert] Introducing Renmoney paystack.com/renmoney

17:46 - The typical 737 customer

19:08 - How the team came up with the popular 737 jingle

20:25 - Marketing 737 to the average Nigerian

22:17 - Preventing fraud on 737

23:50 - Exploring plans to expand 737 outside of Nigeria

25:27 - Learning about Nigerian behaviour through the lens of 737 usage trends

27:23 - The future of 737 as a USSD service

30:59 - The most important question

Follow Us

The Decode Fintech Newsletter is a weekly email summary of the most important news in African fintech. Subscribe to receive original commentary and curated stories, as well as the latest episode of the podcast.

Decode Fintech is brought to you by Paystack

Paystack helps Africa's most successful fintechs build powerful and scalable financial service products with the industry's best-documented APIs. Please visit paystack.com/fintech to find out more.

]]> How GTB 737 became one of Nigeria's largest USSD brands Khadijah Abu, Yemi Atanda, GTBank 737, Paystack 00:34:41 Yemi Atanda, Group Head of ePayments at Guaranty Trust Bank (GTB), takes us behind the scenes of GTB 737, GTB's wildly successful USSD service. Yemi shares the origin of 737, from how they selected the specific numbers 737, to usage trends, to the wildly successful mass marketing campaign that helped introduce the financial product to everyday Nigerians. Yemi Atanda, Group Head of ePayments at Guaranty Trust Bank (GTB), takes us behind the scenes of GTB 737, GTB's wildly successful USSD service. Yemi shares the origin of 737, from how they selected the specific numbers 737, to usage trends, to the wildly successful mass marketing campaign that helped introduce the financial product to everyday Nigerians. decode fintech, khadijah abu, paystack, renmoney, neobank, gtb 737, ussd, gtb, gtbank, guaranty trust bank, nigeria, banking, africa, fintech, yemi atanda, lagos no full 1 1 f6d455dc-10a2-47f4-b43b-1d57b87e8fa5 Decode Fintech Trailer Financial technology in Africa is changing at an accelerating rate, and with it, the very nature of business on the continent. To understand what’s actually happening on the ground, you need to hear from the teams in the field. The Decode Fintech Podcast takes you directly to the operators on the frontlines.

As one of the largest payments companies in Africa, the Paystack team is constantly speaking to teams doing amazing work all over the continent. The Decode Fintech Podcast allows us to hit "record" and share what we're learning!

We'll be speaking with a broad range of players from across the African fintech ecosystem, from startup founders, to bankers, to the folks who run the card networks, to regulators, and many others. In each episode, an operator breaks down the ground truth of how they’re handling everything from product development to marketing in some of the world’s toughest business environments.

Tune in as the people building Africa’s financial infrastructure share what they’re seeing on the frontlines — what’s working, what’s not, and what’s next.

Subscribe to the Decode Fintech email newsletter at decodefintech.com

]]> Wed, 24 Apr 2019 12:43:45 +0000 marketing@paystack.com (Khadijah Abu, Tayo Oviosu, American Express, Yemi Atanda, Paga, Catherine Malec, Paystack) https://decodefintech.simplecast.com/episodes/trailer-FiLpF8hz Financial technology in Africa is changing at an accelerating rate, and with it, the very nature of business on the continent. To understand what’s actually happening on the ground, you need to hear from the teams in the field. The Decode Fintech Podcast takes you directly to the operators on the frontlines.

As one of the largest payments companies in Africa, the Paystack team is constantly speaking to teams doing amazing work all over the continent. The Decode Fintech Podcast allows us to hit "record" and share what we're learning!

We'll be speaking with a broad range of players from across the African fintech ecosystem, from startup founders, to bankers, to the folks who run the card networks, to regulators, and many others. In each episode, an operator breaks down the ground truth of how they’re handling everything from product development to marketing in some of the world’s toughest business environments.

Tune in as the people building Africa’s financial infrastructure share what they’re seeing on the frontlines — what’s working, what’s not, and what’s next.

Subscribe to the Decode Fintech email newsletter at decodefintech.com

]]> Decode Fintech Trailer Khadijah Abu, Tayo Oviosu, American Express, Yemi Atanda, Paga, Catherine Malec, Paystack 00:01:48 Introducing Decode Fintech! The show where the people building Africa's financial infrastructure share what's working, what's not, and what's next. Introducing Decode Fintech! The show where the people building Africa's financial infrastructure share what's working, what's not, and what's next. decode fintech, paga, paystack, american express, tayo oviosu, catherine malec, gtb 737, gtb, gtbank, nigeria, 737, yemi atanda, lagos no trailer 1