https://simplecast.com Dealer Driven Welcome to Dealer Driven! A podcast all about your industry, from your association, focused on amplifying your success. Join hosts Camron Wilson and Michael Hayes as they explore the daily challenges and opportunities dealerships face and how to navigate through them. These 15 to 20-minute drive-time episodes will highlight the best ideas for opportunities and solutions to operational challenges you face, as well as warn you about issues on the road ahead. If you work in a dealership, this is the podcast for you! 2025 NADA en Mon, 13 Apr 2026 04:00:00 +0000 Mon, 13 Apr 2026 04:00:14 +0000 https://dealer-driven.simplecast.com Dealer Driven https://image.simplecastcdn.com/images/748ca0d2-56fa-423c-8807-519c7b1cbe07/f25308f5-3b94-4e30-876a-f9fe823b95c2/3000x3000/d24-0783-dealer-20driven-20podcast-20art-3000x3000.jpg?aid=rss_feed https://dealer-driven.simplecast.com episodic Welcome to Dealer Driven! A podcast all about your industry, from your association, focused on amplifying your success. Join hosts Camron Wilson and Michael Hayes as they explore the daily challenges and opportunities dealerships face and how to navigate through them. These 15 to 20-minute drive-time episodes will highlight the best ideas for opportunities and solutions to operational challenges you face, as well as warn you about issues on the road ahead. If you work in a dealership, this is the podcast for you! NADA false https://feeds.simplecast.com/h0SMx9uU auto dealerships, auto sales, automotive, automotive industry, cars NADA stories@amazemedialabs.com 335603d1-8799-4a8b-9d3d-1b07ece5fe35 Q1 2026 Auto Industry Insights: Trends, Risks & What’s Ahead In this episode of Dealer Driven, Camron Wilson and Michael Hayes sit down with Patrick Manzi, Chief Economist at the National Automobile Dealers Association (NADA), to break down what really happened in the auto market during Q1 2026 and what it means for the months ahead.

Even with winter storms and global uncertainty, vehicle sales held steady. But underneath that, there are clear shifts happening. The labor market is slowing, affordability remains tight, and global tensions, especially in Iran, are affecting fuel prices and supply chains.

They also talk through changing consumer demand. EV sales are showing true levels without the tax credits, hybrids are gaining traction, and used vehicles are even more important as buyers look for more affordable options.

Looking ahead to Q2, Patrick shares what could drive sales, from tax refund season to stronger used inventory, and what risks dealers should keep an eye on, including interest rates and ongoing economic uncertainty.

If you want a clear, practical read on where the market stands right now, this episode gives you exactly that.

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https://www.nada.org/


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]]> Mon, 13 Apr 2026 04:00:00 +0000 stories@amazemedialabs.com (Camron Wilson, Michael Hayes, Patrick Manzi) https://dealer-driven.simplecast.com/episodes/q1-2026-auto-industry-insights-trends-risks-whats-ahead-9HscDo6m In this episode of Dealer Driven, Camron Wilson and Michael Hayes sit down with Patrick Manzi, Chief Economist at the National Automobile Dealers Association (NADA), to break down what really happened in the auto market during Q1 2026 and what it means for the months ahead.

Even with winter storms and global uncertainty, vehicle sales held steady. But underneath that, there are clear shifts happening. The labor market is slowing, affordability remains tight, and global tensions, especially in Iran, are affecting fuel prices and supply chains.

They also talk through changing consumer demand. EV sales are showing true levels without the tax credits, hybrids are gaining traction, and used vehicles are even more important as buyers look for more affordable options.

Looking ahead to Q2, Patrick shares what could drive sales, from tax refund season to stronger used inventory, and what risks dealers should keep an eye on, including interest rates and ongoing economic uncertainty.

If you want a clear, practical read on where the market stands right now, this episode gives you exactly that.

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Presented by The National Automobile Dealers Association
https://www.nada.org/


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]]> Q1 2026 Auto Industry Insights: Trends, Risks & What’s Ahead Camron Wilson, Michael Hayes, Patrick Manzi 00:28:00 Patrick Manzi breaks down Q1 2026 auto trends, rising costs, and what dealers should expect heading into Q2. Patrick Manzi breaks down Q1 2026 auto trends, rising costs, and what dealers should expect heading into Q2. false full 5 2 0c527c19-0899-40a7-b8e6-d132a742afc1 Financial Literacy in the Showroom: Building Trust with Every Deal Financial literacy is at the core of every vehicle purchase, but it is often overlooked in the buying process. From understanding loan terms to making confident financial decisions, customers depend on clear and simple information when stepping into a dealership.

In this episode of Dealer Driven, hosts Camron Wilson and Michael Hayes sit down with Celia Winslow, President and CEO of the American Financial Services Association (AFSA), to talk about why financial literacy matters more than ever—especially as customers expect clearer explanations and greater transparency around their financing options.

Celia shares how AFSA, the AFSA Education Foundation, and NADA work together to support consumers through financial education, and why initiatives like Financial Literacy Month are an important reminder for both dealerships and customers. She also highlights some of the most common misunderstandings customers bring into the showroom, from confusion about interest rates and loan terms to issues of affordability.

Whether you are working on the showroom floor or leading dealership operations, this episode offers practical insights you can start applying right away.

Resources and Helpful Links

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https://www.nada.org/


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]]> Mon, 23 Mar 2026 04:00:00 +0000 stories@amazemedialabs.com (Camron Wilson, Michael Hayes, Celia Winslow) https://dealer-driven.simplecast.com/episodes/financial-literacy-in-the-showroom-building-trust-with-every-deal-FDV_1e8i Financial literacy is at the core of every vehicle purchase, but it is often overlooked in the buying process. From understanding loan terms to making confident financial decisions, customers depend on clear and simple information when stepping into a dealership.

In this episode of Dealer Driven, hosts Camron Wilson and Michael Hayes sit down with Celia Winslow, President and CEO of the American Financial Services Association (AFSA), to talk about why financial literacy matters more than ever—especially as customers expect clearer explanations and greater transparency around their financing options.

Celia shares how AFSA, the AFSA Education Foundation, and NADA work together to support consumers through financial education, and why initiatives like Financial Literacy Month are an important reminder for both dealerships and customers. She also highlights some of the most common misunderstandings customers bring into the showroom, from confusion about interest rates and loan terms to issues of affordability.

Whether you are working on the showroom floor or leading dealership operations, this episode offers practical insights you can start applying right away.

Resources and Helpful Links

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https://www.nada.org/


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]]> Financial Literacy in the Showroom: Building Trust with Every Deal Camron Wilson, Michael Hayes, Celia Winslow 00:24:00 Celia Winslow explains how financial literacy helps dealerships build trust, improve buying experiences, and create long-term customer loyalty. Celia Winslow explains how financial literacy helps dealerships build trust, improve buying experiences, and create long-term customer loyalty. false full 4 2 5a76f319-7b1e-4521-a3ce-de2c7eb4517f Owning Your Data: Protecting Dealer Independence in the Digital Age Dealerships are generating more data than ever before, but ownership and control are not always the same thing. As digital retailing accelerates and technology vendors multiply, protecting dealer data has become a critical business priority.

In this episode of Dealer Driven, hosts Camron Wilson and Michael Hayes are joined by Joe Akers, a dealership management consultant with nearly three decades in the retail auto industry. Joe has worked across Ford, Nissan, and Porsche dealerships, including serving as General Manager, and has spent the past 20 years focused on digital marketing strategy and measuring true ROI. He works closely with dealers to evaluate their digital ecosystems, safeguard customer information, and use data more strategically.

The conversation breaks down what “owning your data” actually means in practical terms, from DMS and CRM contracts to vendor integrations and secure transfer processes. 

For dealers looking to protect their independence, improve marketing efficiency, and strengthen operational clarity, this episode provides clear starting points and practical guidance.

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https://www.nada.org/

 


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]]> Mon, 2 Mar 2026 05:00:00 +0000 stories@amazemedialabs.com (NADA) https://dealer-driven.simplecast.com/episodes/owning-your-data-protecting-dealer-independence-in-the-digital-age-cRIEW_zV Dealerships are generating more data than ever before, but ownership and control are not always the same thing. As digital retailing accelerates and technology vendors multiply, protecting dealer data has become a critical business priority.

In this episode of Dealer Driven, hosts Camron Wilson and Michael Hayes are joined by Joe Akers, a dealership management consultant with nearly three decades in the retail auto industry. Joe has worked across Ford, Nissan, and Porsche dealerships, including serving as General Manager, and has spent the past 20 years focused on digital marketing strategy and measuring true ROI. He works closely with dealers to evaluate their digital ecosystems, safeguard customer information, and use data more strategically.

The conversation breaks down what “owning your data” actually means in practical terms, from DMS and CRM contracts to vendor integrations and secure transfer processes. 

For dealers looking to protect their independence, improve marketing efficiency, and strengthen operational clarity, this episode provides clear starting points and practical guidance.

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Presented by The National Automobile Dealers Association

https://www.nada.org/

 


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]]> Owning Your Data: Protecting Dealer Independence in the Digital Age NADA 00:11:34 Dealership consultant Joe Akers explains how dealers can protect customer data, manage vendor risks, and more. Dealership consultant Joe Akers explains how dealers can protect customer data, manage vendor risks, and more. false full 3 2 3ea87bbb-e3ec-40e0-9d14-0a439a9253c4 Rob Cochran’s 2026 Vision for Dealers & NADA In this live edition of Dealer Driven from NADA Show 2026, Chairman Rob Cochran joins hosts Camron Wilson and Michael Hayes for an in-depth conversation on where the industry stands and where it's headed.

Cochran, President & CEO of #1 Cochran in Western Pennsylvania, shares how his early entry into the family business shaped his leadership, why the dealer model remains the most efficient path to market, and what NADA is doing to protect it. From fighting regulatory overreach to rethinking the customer experience, Cochran lays out his strategic priorities for 2026. He also discusses how NADA is tackling AI through scenario planning and what dealers need to consider when thinking long-term.

This episode captures NADA’s leadership mindset in a pivotal year for retail automotive.

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https://www.nada.org/


Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

]]> Tue, 10 Feb 2026 20:04:48 +0000 stories@amazemedialabs.com (Rob Cochran, Michael Hayes, Camron Wilson) https://dealer-driven.simplecast.com/episodes/rob-cochrans-2026-vision-for-dealers-nada-MhkOgRni In this live edition of Dealer Driven from NADA Show 2026, Chairman Rob Cochran joins hosts Camron Wilson and Michael Hayes for an in-depth conversation on where the industry stands and where it's headed.

Cochran, President & CEO of #1 Cochran in Western Pennsylvania, shares how his early entry into the family business shaped his leadership, why the dealer model remains the most efficient path to market, and what NADA is doing to protect it. From fighting regulatory overreach to rethinking the customer experience, Cochran lays out his strategic priorities for 2026. He also discusses how NADA is tackling AI through scenario planning and what dealers need to consider when thinking long-term.

This episode captures NADA’s leadership mindset in a pivotal year for retail automotive.

Follow Us

Presented by The National Automobile Dealers Association
https://www.nada.org/


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]]> Rob Cochran’s 2026 Vision for Dealers & NADA Rob Cochran, Michael Hayes, Camron Wilson 00:27:11 Rob Cochran lays out NADA’s 2026 strategy and why the customer experience must lead the way. Rob Cochran lays out NADA’s 2026 strategy and why the customer experience must lead the way. false full 2 2 657b9987-5b81-4cee-bb11-f4c5672c94cd NADA Quarterly Economic Report—Q4 & 2025 Review and 2026 Preview After a year shaped by shifting incentives, volatile policy signals, and stubborn affordability challenges, the auto industry closed 2025 with more questions than answers. As dealers look ahead to 2026, understanding what truly moved the market, and what’s likely to stick, has never been more critical.

In this episode, we’re joined by Patrick Manzi, Chief Economist at NADA, to unpack the biggest forces that defined Q4 and the full year in auto retail. Patrick breaks down the sharp drop in EV sales following the expiration of tax credits, the surge in hybrid demand, and why inventory discipline kept incentives in check despite ongoing uncertainty. We also dig into pricing and affordability pressures, interest rate outlooks, tariff impacts, and what the evolving mix of new and used vehicles means for dealer strategy. Along the way, Patrick shares his expectations for the U.S. light vehicle market in 2026 and offers practical guidance on how dealers can position their inventory and operations for the year ahead.

Give this episode a listen for a clear-eyed economic perspective and actionable insights to help you navigate what’s next with confidence.

Follow Us

Presented by The National Automobile Dealers Association

https://www.nada.org/


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]]> Tue, 20 Jan 2026 05:00:00 +0000 stories@amazemedialabs.com (Patrick Manzi, Camron Wilson, Michael Hayes) https://dealer-driven.simplecast.com/episodes/nada-quarterly-economic-report-q4-review-DzwVGYgG After a year shaped by shifting incentives, volatile policy signals, and stubborn affordability challenges, the auto industry closed 2025 with more questions than answers. As dealers look ahead to 2026, understanding what truly moved the market, and what’s likely to stick, has never been more critical.

In this episode, we’re joined by Patrick Manzi, Chief Economist at NADA, to unpack the biggest forces that defined Q4 and the full year in auto retail. Patrick breaks down the sharp drop in EV sales following the expiration of tax credits, the surge in hybrid demand, and why inventory discipline kept incentives in check despite ongoing uncertainty. We also dig into pricing and affordability pressures, interest rate outlooks, tariff impacts, and what the evolving mix of new and used vehicles means for dealer strategy. Along the way, Patrick shares his expectations for the U.S. light vehicle market in 2026 and offers practical guidance on how dealers can position their inventory and operations for the year ahead.

Give this episode a listen for a clear-eyed economic perspective and actionable insights to help you navigate what’s next with confidence.

Follow Us

Presented by The National Automobile Dealers Association

https://www.nada.org/


Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

]]> NADA Quarterly Economic Report—Q4 & 2025 Review and 2026 Preview Patrick Manzi, Camron Wilson, Michael Hayes 00:22:49 Patrick Manzi breaks down 2025 Q4 trends and what dealerships need to know as 2026 begins. Patrick Manzi breaks down 2025 Q4 trends and what dealerships need to know as 2026 begins. false full 1 2 c99a595f-6a55-4428-abbe-ec0936d4d11a What If NADA Wasn’t There? A Holiday Lesson in Advocacy 2025 was a pivotal year for dealers in Washington. From securing permanent tax relief to stopping California's gas car ban, the NADA legislative team was in the thick of it all.

In this episode of Dealer Driven, we’re joined by Ivette Rivera, Senior Vice President of Legislative Affairs, and Michael Harrington, Vice President of Legislative Affairs at NADA. They walk us through the big policy wins of 2025, including critical changes to tax law, EV incentives, and the reversal of looming state-level mandates that threatened dealership operations.

We also get a look ahead at what’s coming in 2026, including the ongoing battle over Right to Repair, proposed changes to franchise protections, and what’s at stake in the next surface transportation bill. Plus, we talk about what dealers can do right now to advocate for their business at the federal level.

Would you like to get involved or have questions? Contact Jason Todd at toddj@nada.org to help strengthen dealer advocacy at the federal level.

Whether you're on the front lines or behind the scenes, this episode breaks down why advocacy matters — and how NADA’s work in DC is shaping the future of retail auto.

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Presented by The National Automobile Dealers Association
https://www.nada.org/


Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

]]> Mon, 15 Dec 2025 05:00:00 +0000 stories@amazemedialabs.com (Ivette Rivera, Michael Harrington, Camron Wilson, Michael Hayes) https://dealer-driven.simplecast.com/episodes/nada-legislatives-its-a-wonderful-congress-hkx2Llw0 2025 was a pivotal year for dealers in Washington. From securing permanent tax relief to stopping California's gas car ban, the NADA legislative team was in the thick of it all.

In this episode of Dealer Driven, we’re joined by Ivette Rivera, Senior Vice President of Legislative Affairs, and Michael Harrington, Vice President of Legislative Affairs at NADA. They walk us through the big policy wins of 2025, including critical changes to tax law, EV incentives, and the reversal of looming state-level mandates that threatened dealership operations.

We also get a look ahead at what’s coming in 2026, including the ongoing battle over Right to Repair, proposed changes to franchise protections, and what’s at stake in the next surface transportation bill. Plus, we talk about what dealers can do right now to advocate for their business at the federal level.

Would you like to get involved or have questions? Contact Jason Todd at toddj@nada.org to help strengthen dealer advocacy at the federal level.

Whether you're on the front lines or behind the scenes, this episode breaks down why advocacy matters — and how NADA’s work in DC is shaping the future of retail auto.

Follow Us

Presented by The National Automobile Dealers Association
https://www.nada.org/


Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

]]> What If NADA Wasn’t There? A Holiday Lesson in Advocacy Ivette Rivera, Michael Harrington, Camron Wilson, Michael Hayes 00:22:20 NADA’s Ivette Rivera and Michael Harrington break down 2025’s big legislative wins for dealers and what’s ahead for advocacy in 2026. NADA’s Ivette Rivera and Michael Harrington break down 2025’s big legislative wins for dealers and what’s ahead for advocacy in 2026. false full 18 1 18973750-b1f8-4dc7-b2b7-a73f208e1a3f Turning Service Into a Competitive Advantage with Smart Technology The service lane isn’t just where repairs happen, it’s where loyalty is built.

In this episode, Kim Saylor, Senior Director of Fixed Ops Marketing at CDK Global, joins hosts Camron Wilson and Michael Hayes to talk about how dealerships can create a better service experience by using the right technology, smartly and strategically.

They explore the full flow of service, from AI-powered scheduling and smoother check-ins to predictive inspections and faster payments. Kim shares what dealers can do today to remove friction, improve communication, and turn service into a revenue engine.

Whether you’re looking to cut hold times, increase transparency, or improve shop efficiency, this episode offers clear, practical steps to make your service operations a real differentiator.

You may download the CDK Service Shopper 5.0 Study at https://www.cdkglobal.com/insights/cdk-service-shopper-50-study-here.

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https://www.nada.org/


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]]> Mon, 1 Dec 2025 05:00:00 +0000 stories@amazemedialabs.com (Kim Saylor, Michael Hayes, Camron Wilson) https://dealer-driven.simplecast.com/episodes/turning-service-into-a-competitive-advantage-with-smart-technology-YVCCnNjM The service lane isn’t just where repairs happen, it’s where loyalty is built.

In this episode, Kim Saylor, Senior Director of Fixed Ops Marketing at CDK Global, joins hosts Camron Wilson and Michael Hayes to talk about how dealerships can create a better service experience by using the right technology, smartly and strategically.

They explore the full flow of service, from AI-powered scheduling and smoother check-ins to predictive inspections and faster payments. Kim shares what dealers can do today to remove friction, improve communication, and turn service into a revenue engine.

Whether you’re looking to cut hold times, increase transparency, or improve shop efficiency, this episode offers clear, practical steps to make your service operations a real differentiator.

You may download the CDK Service Shopper 5.0 Study at https://www.cdkglobal.com/insights/cdk-service-shopper-50-study-here.

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Presented by The National Automobile Dealers Association
https://www.nada.org/


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]]> Turning Service Into a Competitive Advantage with Smart Technology Kim Saylor, Michael Hayes, Camron Wilson 00:20:44 CDK Global’s Senior Director Kim Saylor shares how dealers can use tech to streamline service and create a better experience for customers and staff. CDK Global’s Senior Director Kim Saylor shares how dealers can use tech to streamline service and create a better experience for customers and staff. false full 17 1 e365b28f-9657-4a72-983f-946827473fca Using AI in the Dealership Artificial intelligence continues to generate attention across industries but for dealers, it’s already creating real results.

In this episode, hosts Camron Wilson and Michael Hayes speak with Andy Seidenman, instructor at the NADA Academy and a recognized expert in dealer website management, CRM implementation, and modern retailing practices. Andy outlines how dealers can begin using AI tools today to streamline operations, improve marketing performance, and enhance internal training.

Topics include how to simulate trade-in conversations using conversational AI, use AI to write vehicle ads tailored to specific customer personas, and apply automation to repetitive tasks across departments. The discussion also clarifies the difference between agentic and logarithmic AI, offering insight into what’s available now—and what’s coming soon.

For dealership leaders exploring the role of AI in operations, this conversation offers a clear, actionable starting point.

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Presented by The National Automobile Dealers Association
https://www.nada.org/


Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

]]> Mon, 17 Nov 2025 05:00:00 +0000 stories@amazemedialabs.com (Andy Seidenman, Michael Hayes, Camron Wilson) https://dealer-driven.simplecast.com/episodes/using-ai-in-the-dealership-cc1Obbyz Artificial intelligence continues to generate attention across industries but for dealers, it’s already creating real results.

In this episode, hosts Camron Wilson and Michael Hayes speak with Andy Seidenman, instructor at the NADA Academy and a recognized expert in dealer website management, CRM implementation, and modern retailing practices. Andy outlines how dealers can begin using AI tools today to streamline operations, improve marketing performance, and enhance internal training.

Topics include how to simulate trade-in conversations using conversational AI, use AI to write vehicle ads tailored to specific customer personas, and apply automation to repetitive tasks across departments. The discussion also clarifies the difference between agentic and logarithmic AI, offering insight into what’s available now—and what’s coming soon.

For dealership leaders exploring the role of AI in operations, this conversation offers a clear, actionable starting point.

Follow Us

Presented by The National Automobile Dealers Association
https://www.nada.org/


Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

]]> Using AI in the Dealership Andy Seidenman, Michael Hayes, Camron Wilson 00:18:39 Andy Seidenman explains how dealerships are applying AI to marketing, sales, and operations today and where the biggest opportunities are next. Andy Seidenman explains how dealerships are applying AI to marketing, sales, and operations today and where the biggest opportunities are next. false full 16 1 2eb66f37-198a-4bb8-acbf-66597df1880e Attract. Reward. Retain.: Lessons from NADA’s Workforce Study Attracting and retaining skilled employees continues to be one of the biggest challenges for dealerships across the country. The latest NADA Dealership Workforce Study sheds light on what’s working, what’s changing, and where dealerships should focus to stay competitive in today’s labor market.

In this episode of Dealer Driven, hosts Camron Wilson and Michael Hayes are joined by Matthew Vollmers, NADA Academy Instructor, and Joe Fleming, NADA’s Manager of Industry Relations. Together, they break down the most important findings from the 2025 Workforce Study, from changing compensation structures to evolving benefit expectations and the growing importance of workplace culture.

The episode offers a practical look at how dealerships can use data to make smarter staffing decisions, strengthen retention, and create a culture where employees build long-term careers.

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Presented by The National Automobile Dealers Association
https://www.nada.org/


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]]> Mon, 27 Oct 2025 04:00:00 +0000 stories@amazemedialabs.com (Matthew Vollmers, Joe Fleming, Michael Hayes, Camron Wilson) https://dealer-driven.simplecast.com/episodes/attract-reward-retain-lessons-from-nadas-workforce-study-BhzGW_rL Attracting and retaining skilled employees continues to be one of the biggest challenges for dealerships across the country. The latest NADA Dealership Workforce Study sheds light on what’s working, what’s changing, and where dealerships should focus to stay competitive in today’s labor market.

In this episode of Dealer Driven, hosts Camron Wilson and Michael Hayes are joined by Matthew Vollmers, NADA Academy Instructor, and Joe Fleming, NADA’s Manager of Industry Relations. Together, they break down the most important findings from the 2025 Workforce Study, from changing compensation structures to evolving benefit expectations and the growing importance of workplace culture.

The episode offers a practical look at how dealerships can use data to make smarter staffing decisions, strengthen retention, and create a culture where employees build long-term careers.

Follow Us

Presented by The National Automobile Dealers Association
https://www.nada.org/


Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

]]> Attract. Reward. Retain.: Lessons from NADA’s Workforce Study Matthew Vollmers, Joe Fleming, Michael Hayes, Camron Wilson 00:29:07 Experts from NADA share insights from the 2025 Workforce Study on how dealerships can attract, retain, and support top-performing employees. Experts from NADA share insights from the 2025 Workforce Study on how dealerships can attract, retain, and support top-performing employees. false full 15 1 9d9238d3-dbb2-4f22-9a07-13a7ca257609 NADA Quarterly Economic Report: Q3 Review & Q4 Preview Inventory shifted in unexpected ways last quarter, challenging assumptions and reshaping dealer strategies. The auto market isn’t standing still and neither should your approach heading into Q4.

In this episode, we’re joined by two of the most respected voices in the industry: Patrick Manzi, Chief Economist at NADA, and Larry Dixon, VP of Auction Data Solutions at NAAA. We break down the key takeaways from Q3—rising vehicle prices, softening inventories, and consumer affordability pressure. We also talk through the ripple effects of expiring EV tax credits, stubborn interest rates, and what to expect from the used market as we close out the year. Patrick and Larry share their expert insights into how dealers can prepare for what's coming in Q4 and beyond.

Give this episode a listen to stay a step ahead and set your dealership up for a smarter Q4.

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Presented by The National Automobile Dealers Association

https://www.nada.org/


Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

]]> Wed, 15 Oct 2025 14:03:31 +0000 stories@amazemedialabs.com (Larry Dixon, Camron Wilson, Michael Hayes, Patrick Manzi) https://dealer-driven.simplecast.com/episodes/nada-quarterly-economic-report-q3-review-q4-preview-_n6dv7xR Inventory shifted in unexpected ways last quarter, challenging assumptions and reshaping dealer strategies. The auto market isn’t standing still and neither should your approach heading into Q4.

In this episode, we’re joined by two of the most respected voices in the industry: Patrick Manzi, Chief Economist at NADA, and Larry Dixon, VP of Auction Data Solutions at NAAA. We break down the key takeaways from Q3—rising vehicle prices, softening inventories, and consumer affordability pressure. We also talk through the ripple effects of expiring EV tax credits, stubborn interest rates, and what to expect from the used market as we close out the year. Patrick and Larry share their expert insights into how dealers can prepare for what's coming in Q4 and beyond.

Give this episode a listen to stay a step ahead and set your dealership up for a smarter Q4.

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Presented by The National Automobile Dealers Association

https://www.nada.org/


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]]> NADA Quarterly Economic Report: Q3 Review & Q4 Preview Larry Dixon, Camron Wilson, Michael Hayes, Patrick Manzi 00:26:11 Patrick Manzi and Larry Dixon break down Q3 trends and what dealerships need to know heading into Q4 and 2026. Patrick Manzi and Larry Dixon break down Q3 trends and what dealerships need to know heading into Q4 and 2026. false full 14 1 68bdabed-b92f-4458-aaeb-1b8fe27da380 Inside NADA Show 2026: Education, Innovation & What’s New The NADA Show has always been where dealers go to sharpen their edge—and in 2026, the education lineup is bigger and more focused than ever.

In this episode, hosts Camron Wilson and Michael Hayes are joined by Alison Wides and Ashley Kempson from the NADA Show team for an inside look at what’s ahead. They break down the different types of sessions, from Main Stage speakers and Super Sessions to Exchanges and the all-new product demos. You’ll also get a sneak peek at the speakers to watch, hot topics like AI and Variable Ops, and tips on how to make the most of the experience.

They also share details on the midweek schedule shift, how to plan your time with the NADA app, and what to expect from this year’s opening night party at the Las Vegas Grand Prix Plaza. Whether you’re a first-time attendee or a show veteran, this preview will help you get ready for four days of learning, networking, and industry insights.

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Presented by The National Automobile Dealers Association
https://www.nada.org/


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]]> Mon, 29 Sep 2025 04:00:00 +0000 stories@amazemedialabs.com (Alison Wides, Ashley Kempson, Camron Wilson, Michael Hayes) https://dealer-driven.simplecast.com/episodes/inside-nada-show-2026-education-innovation-whats-new-Sv_5_h5h The NADA Show has always been where dealers go to sharpen their edge—and in 2026, the education lineup is bigger and more focused than ever.

In this episode, hosts Camron Wilson and Michael Hayes are joined by Alison Wides and Ashley Kempson from the NADA Show team for an inside look at what’s ahead. They break down the different types of sessions, from Main Stage speakers and Super Sessions to Exchanges and the all-new product demos. You’ll also get a sneak peek at the speakers to watch, hot topics like AI and Variable Ops, and tips on how to make the most of the experience.

They also share details on the midweek schedule shift, how to plan your time with the NADA app, and what to expect from this year’s opening night party at the Las Vegas Grand Prix Plaza. Whether you’re a first-time attendee or a show veteran, this preview will help you get ready for four days of learning, networking, and industry insights.

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]]> Inside NADA Show 2026: Education, Innovation & What’s New Alison Wides, Ashley Kempson, Camron Wilson, Michael Hayes 00:21:06 Alison Wides and Ashley Kempson preview the 2026 NADA Show lineup—sessions, speakers, exchanges, and what dealers can’t miss in Las Vegas. Alison Wides and Ashley Kempson preview the 2026 NADA Show lineup—sessions, speakers, exchanges, and what dealers can’t miss in Las Vegas. false full 13 1 3fe3362a-188d-4b96-98e1-40f55da0a680 Year-End Financial Strategies for Dealers It’s tempting to wait until Q4 to start tackling your dealership’s financial cleanup—but by then, you’re already behind.

In this episode, hosts Camron Wilson and Michael Hayes sit down with Heather Westman and Sharlene Croteau, both instructors at NADA Academy, to break down what dealers should be doing now to close out the year with more confidence and less chaos.

They explain the most common year-end financial mistakes they see, like ignoring aging inventory, failing to monitor receivables, or missing floorplan costs. They share practical strategies for forecasting, involving department managers in planning, and reviewing overlooked areas like vendor lists, contract renewals, and expense allocations.

Heather and Sharlene also preview the upcoming Financial Management seminars hosted by NADA, where they go even deeper on dealership operations, forecasting, and financial leadership.  Learn more or register at: nada.org/seminars

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]]> Mon, 15 Sep 2025 04:00:00 +0000 stories@amazemedialabs.com (Heather Westman, Sharlene Croteau, Camron Wilson, Michael Hayes) https://dealer-driven.simplecast.com/episodes/year-end-financial-strategies-for-dealers-konGglCI It’s tempting to wait until Q4 to start tackling your dealership’s financial cleanup—but by then, you’re already behind.

In this episode, hosts Camron Wilson and Michael Hayes sit down with Heather Westman and Sharlene Croteau, both instructors at NADA Academy, to break down what dealers should be doing now to close out the year with more confidence and less chaos.

They explain the most common year-end financial mistakes they see, like ignoring aging inventory, failing to monitor receivables, or missing floorplan costs. They share practical strategies for forecasting, involving department managers in planning, and reviewing overlooked areas like vendor lists, contract renewals, and expense allocations.

Heather and Sharlene also preview the upcoming Financial Management seminars hosted by NADA, where they go even deeper on dealership operations, forecasting, and financial leadership.  Learn more or register at: nada.org/seminars

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https://www.nada.org/


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]]> Year-End Financial Strategies for Dealers Heather Westman, Sharlene Croteau, Camron Wilson, Michael Hayes 00:21:02 Tips to clean up your financials, reduce floorplan costs, and prep for Q1 with Heather Westman and Sharlene Croteau from NADA Academy. Tips to clean up your financials, reduce floorplan costs, and prep for Q1 with Heather Westman and Sharlene Croteau from NADA Academy. false full 12 1 d74cf5dc-9a1c-4f39-8e4d-2f068da5e829 The Critical Balance Between Compliance and Profitability in the Finance And Insurance (F&I) Office The Finance & Insurance (F&I) office plays a pivotal role in dealership profitability — but with increased legal scrutiny and evolving customer expectations, success now hinges on building trust through compliance.

In this episode, Chuck Bryant, NADA Academy Instructor, joins hosts Camron Wilson and Michael Hayes to share what actually works inside a high-performing F&I department. From weekly audits and consistent menus to transparent payment conversations, Chuck walks through how dealerships can create a trustworthy, repeatable process that drives results.

He also breaks down how to define real product value, why some offerings put your store at risk, and what to look for when reviewing your current F&I lineup. If you’re focused on improving performance without sacrificing integrity, this episode is for you.

A resource related to this episode's topic is NADA's Driven Management Guide on "Voluntary Protection Products: A Model Dealership Policy," available online here.

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]]> Mon, 25 Aug 2025 04:00:00 +0000 stories@amazemedialabs.com (Chuck Bryant, Michael Hayes, Camron Wilson) https://dealer-driven.simplecast.com/episodes/the-critical-balance-between-compliance-and-profitability-in-the-finance-and-insurance-fi-office-nR5syclC The Finance & Insurance (F&I) office plays a pivotal role in dealership profitability — but with increased legal scrutiny and evolving customer expectations, success now hinges on building trust through compliance.

In this episode, Chuck Bryant, NADA Academy Instructor, joins hosts Camron Wilson and Michael Hayes to share what actually works inside a high-performing F&I department. From weekly audits and consistent menus to transparent payment conversations, Chuck walks through how dealerships can create a trustworthy, repeatable process that drives results.

He also breaks down how to define real product value, why some offerings put your store at risk, and what to look for when reviewing your current F&I lineup. If you’re focused on improving performance without sacrificing integrity, this episode is for you.

A resource related to this episode's topic is NADA's Driven Management Guide on "Voluntary Protection Products: A Model Dealership Policy," available online here.

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https://www.nada.org/


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]]> The Critical Balance Between Compliance and Profitability in the Finance And Insurance (F&I) Office Chuck Bryant, Michael Hayes, Camron Wilson 00:19:05 NADA Academy Instructor Chuck Bryant outlines what it takes to run a profitable, compliant F&I office—starting with process, trust, and consistency. NADA Academy Instructor Chuck Bryant outlines what it takes to run a profitable, compliant F&I office—starting with process, trust, and consistency. false full 11 1 4610d0bf-23d6-4b82-9923-f310b639d489 Data on Your Terms: Secure, Controlled & Clean Data = More Sales Security isn't just about protection, it’s about control. And for dealerships, that control over data is quickly becoming non-negotiable.

In this episode, Michelle Phelps, Senior Director of Customer Success at Authenticom, joins hosts Camron Wilson and Michael Hayes to explore the importance of dealership data control. They discuss Native Vault, a free resource available to NADA members, and how it helps dealers manage, secure, and optimize their data on their own terms.

Michelle shares real-world examples of what can happen when dealers overshare or lose track of vendor access. The conversation covers compliance risks, the operational impact of dirty data, and how better data practices can strengthen vendor relationships and increase marketing ROI.

This episode offers actionable steps any dealership can take to protect sensitive data, ensure clean data flows, and streamline their digital operations with confidence.

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https://www.nada.org/


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]]> Mon, 4 Aug 2025 04:00:00 +0000 stories@amazemedialabs.com (Michelle Phelps, Camron Wilson, Michael Hayes) https://dealer-driven.simplecast.com/episodes/data-on-your-terms-secure-controlled-clean-data-more-sales-n7B4KeuZ Security isn't just about protection, it’s about control. And for dealerships, that control over data is quickly becoming non-negotiable.

In this episode, Michelle Phelps, Senior Director of Customer Success at Authenticom, joins hosts Camron Wilson and Michael Hayes to explore the importance of dealership data control. They discuss Native Vault, a free resource available to NADA members, and how it helps dealers manage, secure, and optimize their data on their own terms.

Michelle shares real-world examples of what can happen when dealers overshare or lose track of vendor access. The conversation covers compliance risks, the operational impact of dirty data, and how better data practices can strengthen vendor relationships and increase marketing ROI.

This episode offers actionable steps any dealership can take to protect sensitive data, ensure clean data flows, and streamline their digital operations with confidence.

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Presented by The National Automobile Dealers Association
https://www.nada.org/


Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

]]> Data on Your Terms: Secure, Controlled & Clean Data = More Sales Michelle Phelps, Camron Wilson, Michael Hayes 00:21:33 Michelle Phelps explains how data control, security, and cleanliness help dealerships reduce risk and improve performance with Native Vault. Michelle Phelps explains how data control, security, and cleanliness help dealerships reduce risk and improve performance with Native Vault. false full 10 1 be372343-4e4f-4a57-94e4-b5e4cd1e3279 NADA Quarterly Economic Report: Q2 Review & Q3 Preview High prices, tightening incentives, and global uncertainty—Q2 was anything but predictable for the U.S. light-vehicle market.

In this episode, hosts Camron Wilson and Michael Hayes are joined by Patrick Manzi, Chief Economist at the National Automobile Dealers Association, for the first installment of NADA’s new Quarterly Economic Report series. Patrick breaks down the key forces that shaped Q2’s market dynamics, from shifts in consumer demand and inventory levels to the real-world impact of tariffs and affordability challenges.

They also get into what’s ahead for Q3—why used inventory could become critical, how hybrid sales are outpacing EVs, and what dealers should really be watching as inflation and interest rates put more pressure on customers’ wallets.

If you’re looking for grounded insights and actionable perspective on what the data actually means, you’ll want to hit play.

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https://www.nada.org/


Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

]]> Mon, 14 Jul 2025 04:00:00 +0000 stories@amazemedialabs.com (Camron Wilson, Michael Hayes, Patrick Manzi) https://dealer-driven.simplecast.com/episodes/nada-quarterly-economic-report-q2-review-q3-preview-769sLAsx High prices, tightening incentives, and global uncertainty—Q2 was anything but predictable for the U.S. light-vehicle market.

In this episode, hosts Camron Wilson and Michael Hayes are joined by Patrick Manzi, Chief Economist at the National Automobile Dealers Association, for the first installment of NADA’s new Quarterly Economic Report series. Patrick breaks down the key forces that shaped Q2’s market dynamics, from shifts in consumer demand and inventory levels to the real-world impact of tariffs and affordability challenges.

They also get into what’s ahead for Q3—why used inventory could become critical, how hybrid sales are outpacing EVs, and what dealers should really be watching as inflation and interest rates put more pressure on customers’ wallets.

If you’re looking for grounded insights and actionable perspective on what the data actually means, you’ll want to hit play.

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Presented by The National Automobile Dealers Association
https://www.nada.org/


Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

]]> NADA Quarterly Economic Report: Q2 Review & Q3 Preview Camron Wilson, Michael Hayes, Patrick Manzi 00:20:17 Patrick Manzi shares what drove Q2 sales trends and what dealers can expect next as the auto market braces for more price pressure and production shifts. Patrick Manzi shares what drove Q2 sales trends and what dealers can expect next as the auto market braces for more price pressure and production shifts. false full 9 1 198fab53-8291-4397-8c99-a95a216b38bf Customer Journey Insights from Before, During and After the Deal Today’s car buyers are more informed and more in control. The 2024 Car Buyer Journey Study from Cox Automotive shows how shifting expectations and smarter tools are shaping every step of the customer experience.

In this episode, Jade Terreberry and Vanessa Ton join hosts Camron Wilson and Michael Hayes to unpack what this year’s research reveals about buyer behavior, dealer opportunities, and the digital tools that make the biggest difference. They talk about the growing demand for hybrid buying experiences, how trade-in friction is becoming a key trust factor, and why more time spent shopping doesn’t mean less satisfaction.

We also get into why dealers who personalize the journey before the deal are seeing better results and what steps you can take now to meet buyers where they are and build loyalty that lasts. If you're looking for real-world takeaways to improve the customer journey and keep buyers coming back, this episode is a must.

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https://www.nada.org/


Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

]]> Mon, 23 Jun 2025 04:00:00 +0000 stories@amazemedialabs.com (Camron Wilson, Michael Hayes, Jade Terreberry, Vanessa Ton) https://dealer-driven.simplecast.com/episodes/before-the-deal-customer-journey-insights-k6drHoQb Today’s car buyers are more informed and more in control. The 2024 Car Buyer Journey Study from Cox Automotive shows how shifting expectations and smarter tools are shaping every step of the customer experience.

In this episode, Jade Terreberry and Vanessa Ton join hosts Camron Wilson and Michael Hayes to unpack what this year’s research reveals about buyer behavior, dealer opportunities, and the digital tools that make the biggest difference. They talk about the growing demand for hybrid buying experiences, how trade-in friction is becoming a key trust factor, and why more time spent shopping doesn’t mean less satisfaction.

We also get into why dealers who personalize the journey before the deal are seeing better results and what steps you can take now to meet buyers where they are and build loyalty that lasts. If you're looking for real-world takeaways to improve the customer journey and keep buyers coming back, this episode is a must.

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https://www.nada.org/


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]]> Customer Journey Insights from Before, During and After the Deal Camron Wilson, Michael Hayes, Jade Terreberry, Vanessa Ton 00:24:25 The 2024 CBJ study shows what today’s car buyers expect. Jade Terreberry and Vanessa Ton explain what’s working and where dealers should focus now. The 2024 CBJ study shows what today’s car buyers expect. Jade Terreberry and Vanessa Ton explain what’s working and where dealers should focus now. false full 8 1 50b5e896-5cf4-4d14-a40f-4a55c61b3f82 Auto Retail’s Digital Dilemma: Why Online Hasn’t Replaced the Showroom Yet Despite rapid advancements in e-commerce, a significant percentage of consumers still choose to purchase their vehicles in person. In this episode, hosts Camron Wilson and Michael Hayes are joined by Joe St. John, Chief Customer Officer at Autofi, to explore why digital retailing has yet to fully replace the traditional showroom experience. Joe discusses the misconceptions surrounding online car buying, highlights critical touchpoints that influence consumer decisions, and explains the operational challenges dealerships face when attempting to integrate digital and in-person processes. This conversation provides valuable insights into how dealerships can better align with evolving customer expectations by embracing a hybrid model that leverages technology while maintaining the personalized service buyers still value.

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https://www.nada.org/


Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

]]> Mon, 26 May 2025 04:00:00 +0000 stories@amazemedialabs.com (Camron Wilson, Michael Hayes, Joe St. John) https://dealer-driven.simplecast.com/episodes/auto-retails-digital-dilemma-why-online-hasnt-replaced-the-showroom-yet-mEAWnPuG Despite rapid advancements in e-commerce, a significant percentage of consumers still choose to purchase their vehicles in person. In this episode, hosts Camron Wilson and Michael Hayes are joined by Joe St. John, Chief Customer Officer at Autofi, to explore why digital retailing has yet to fully replace the traditional showroom experience. Joe discusses the misconceptions surrounding online car buying, highlights critical touchpoints that influence consumer decisions, and explains the operational challenges dealerships face when attempting to integrate digital and in-person processes. This conversation provides valuable insights into how dealerships can better align with evolving customer expectations by embracing a hybrid model that leverages technology while maintaining the personalized service buyers still value.

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https://www.nada.org/


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]]> Auto Retail’s Digital Dilemma: Why Online Hasn’t Replaced the Showroom Yet Camron Wilson, Michael Hayes, Joe St. John 00:27:49 Joe St. John outlines why digital retail hasn’t replaced showrooms and how dealerships can build better hybrid buying experiences. Joe St. John outlines why digital retail hasn’t replaced showrooms and how dealerships can build better hybrid buying experiences. false full 7 1 07577f2b-30a6-4890-8f9a-fff7051248c6 Service Sales Training is the Missing Piece in Dealership Growth Trust is one of the biggest barriers in the service drive — and without it, your team will always be stuck in transactional selling. In this episode, Camron Wilson and Michael Hayes sit down with Jennifer Suzuki, President of eDealer Solutions, to talk about why service sales training is still the missing piece in dealership growth.

Jennifer breaks down how a customer-first mindset, value-based selling, and simple culture shifts can change everything. She shares real examples of what strong service advisor communication looks like, how to build trust quickly, and why slowing down is actually the smartest way to move forward. From walk-around strategy to technician videos and everyday phrases that signal care, this episode is full of practical tools you can use immediately.

If your service lane is still being treated like a speedway instead of a relationship-building opportunity, this episode will help you reset the approach.

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Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

]]> Mon, 5 May 2025 04:00:00 +0000 stories@amazemedialabs.com (Camron Wilson, Michael Hayes, Jennifer Suzuki) https://dealer-driven.simplecast.com/episodes/service-sales-training-is-the-missing-piece-in-dealership-growth-nO30cOQY Trust is one of the biggest barriers in the service drive — and without it, your team will always be stuck in transactional selling. In this episode, Camron Wilson and Michael Hayes sit down with Jennifer Suzuki, President of eDealer Solutions, to talk about why service sales training is still the missing piece in dealership growth.

Jennifer breaks down how a customer-first mindset, value-based selling, and simple culture shifts can change everything. She shares real examples of what strong service advisor communication looks like, how to build trust quickly, and why slowing down is actually the smartest way to move forward. From walk-around strategy to technician videos and everyday phrases that signal care, this episode is full of practical tools you can use immediately.

If your service lane is still being treated like a speedway instead of a relationship-building opportunity, this episode will help you reset the approach.

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https://www.nada.org/


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]]> Service Sales Training is the Missing Piece in Dealership Growth Camron Wilson, Michael Hayes, Jennifer Suzuki 00:22:19 Learn how trust, communication, and real sales training can turn your service department into a stronger revenue and relationship builder. Learn how trust, communication, and real sales training can turn your service department into a stronger revenue and relationship builder. false full 6 1 4ef31747-8a14-4f81-886d-42445c47fb6e Increasing the Value of Your Dealership Valuing a dealership isn’t a one-size-fits-all process — and most owners underestimate what really drives worth. In this episode, Erin Kerrigan, Founder and Managing Director of Kerrigan Advisors, joins hosts Camron Wilson and Michael Hayes to talk through the real factors that impact dealership valuations and how to strengthen them. Erin shares why location, fixed operations, used car performance, and image-compliant facilities all influence value — and how to think strategically about expansion and exits. She also outlines how real estate, staffing efficiency, and contract management can either help or hurt your long-term game. Whether you're planning to sell, grow, or simply sharpen your operations, this episode breaks down practical steps to improve performance and build value in today’s market.

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https://www.nada.org/


Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

]]> Mon, 14 Apr 2025 04:00:00 +0000 stories@amazemedialabs.com (Camron Wilson, Michael Hayes, Erin Kerrigan) https://dealer-driven.simplecast.com/episodes/increasing-the-value-of-your-dealership-QniDA0eo Valuing a dealership isn’t a one-size-fits-all process — and most owners underestimate what really drives worth. In this episode, Erin Kerrigan, Founder and Managing Director of Kerrigan Advisors, joins hosts Camron Wilson and Michael Hayes to talk through the real factors that impact dealership valuations and how to strengthen them. Erin shares why location, fixed operations, used car performance, and image-compliant facilities all influence value — and how to think strategically about expansion and exits. She also outlines how real estate, staffing efficiency, and contract management can either help or hurt your long-term game. Whether you're planning to sell, grow, or simply sharpen your operations, this episode breaks down practical steps to improve performance and build value in today’s market.

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https://www.nada.org/


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]]> Increasing the Value of Your Dealership Camron Wilson, Michael Hayes, Erin Kerrigan 00:22:19 Erin Kerrigan shares how dealers can increase the value of their business by focusing on performance, operations, real estate, and smart expansion. Erin Kerrigan shares how dealers can increase the value of their business by focusing on performance, operations, real estate, and smart expansion. false full 5 1 13a2f0f3-939e-420c-89bb-420802076c6f The Digital Drive: Mastering AI, CDPs, and Dealer Data The future of dealership operations is data-driven, and mastering AI, Customer Data Platforms (CDPs), and advanced analytics is no longer optional. In this episode, Jim Dodd, NADA Consultant & Digital Analytics Technical Specialist, joins hosts Camron Wilson and Michael Hayes to break down how dealers can use these tools to improve marketing, streamline operations, and gain a competitive edge. Jim explains how AI enhances customer interactions, why first-party data is key to better decision-making, and how CDPs provide a unified view of customers. He also covers critical topics like data privacy, ownership, and compliance, offering real-world strategies to ensure dealers stay in control of their data while maximizing its value. For dealers looking to optimize their digital strategy and future-proof their business, this episode is packed with insights you can’t afford to miss.

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]]> Mon, 24 Mar 2025 04:00:00 +0000 stories@amazemedialabs.com (Camron Wilson, Michael Hayes, Jim Dodd) https://dealer-driven.simplecast.com/episodes/the-digital-drive-mastering-ai-cdps-and-dealer-data-_AjgVuUQ The future of dealership operations is data-driven, and mastering AI, Customer Data Platforms (CDPs), and advanced analytics is no longer optional. In this episode, Jim Dodd, NADA Consultant & Digital Analytics Technical Specialist, joins hosts Camron Wilson and Michael Hayes to break down how dealers can use these tools to improve marketing, streamline operations, and gain a competitive edge. Jim explains how AI enhances customer interactions, why first-party data is key to better decision-making, and how CDPs provide a unified view of customers. He also covers critical topics like data privacy, ownership, and compliance, offering real-world strategies to ensure dealers stay in control of their data while maximizing its value. For dealers looking to optimize their digital strategy and future-proof their business, this episode is packed with insights you can’t afford to miss.

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]]> The Digital Drive: Mastering AI, CDPs, and Dealer Data Camron Wilson, Michael Hayes, Jim Dodd 00:21:44 The key to dealership success lies in AI, CDPs, and first-party data. Learn how to harness these tools to improve marketing, efficiency, and customer engagement. The key to dealership success lies in AI, CDPs, and first-party data. Learn how to harness these tools to improve marketing, efficiency, and customer engagement. false full 4 1 5199e13a-8574-410f-91cd-eaf2345b30ad Optimizing Parts Inventory for Greater Dealership Success Welcome to Dealer Driven, the podcast for dealership professionals ready to level up their operations and boost profitability. In this episode, hosts Camron Wilson and Michael Hayes sit down with Brian Crossen, a NADA Academy instructor with over 25 years of operations experience, to tackle a game-changing topic: Parts Inventory and Investment Quality—one of the most overlooked yet critical factors in dealership success. Brian shares how poor inventory management can slow down your service department and impact sales. He breaks it all down—covering key metrics like inventory aging, fill rates, and obsolescence—and shares practical strategies to keep your operations running smoothly. Tune in to learn how better communication between parts and service teams, plus smarter use of your DMS tools, can transform your dealership’s efficiency and profitability.

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]]> Mon, 3 Mar 2025 05:00:00 +0000 stories@amazemedialabs.com (Camron Wilson, Michael Hayes, Brian Crossin) https://dealer-driven.simplecast.com/episodes/optimizing-parts-inventory-for-greater-dealership-success-iNdTfyGP Welcome to Dealer Driven, the podcast for dealership professionals ready to level up their operations and boost profitability. In this episode, hosts Camron Wilson and Michael Hayes sit down with Brian Crossen, a NADA Academy instructor with over 25 years of operations experience, to tackle a game-changing topic: Parts Inventory and Investment Quality—one of the most overlooked yet critical factors in dealership success. Brian shares how poor inventory management can slow down your service department and impact sales. He breaks it all down—covering key metrics like inventory aging, fill rates, and obsolescence—and shares practical strategies to keep your operations running smoothly. Tune in to learn how better communication between parts and service teams, plus smarter use of your DMS tools, can transform your dealership’s efficiency and profitability.

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]]> Optimizing Parts Inventory for Greater Dealership Success Camron Wilson, Michael Hayes, Brian Crossin 00:23:53 On Dealer Driven, discover how optimizing parts inventory and service department communication can boost efficiency and maximize dealership profitability. On Dealer Driven, discover how optimizing parts inventory and service department communication can boost efficiency and maximize dealership profitability. false full 3 1 8351a580-8f41-4c22-a67f-a2369e6f7447 Boost Technician Productivity and Profitability in Your Dealership Welcome to Dealer Driven, the podcast tailored to dealership professionals navigating today’s fast-paced automotive industry. In this episode, hosts Cameron Wilson and Michael Hayes discuss the critical issue of "technician time vampires" with NADA Academy instructor Larry Hourcle. Drawing from his 27-year experience as a line technician, Larry breaks down how seemingly minor inefficiencies can significantly impact the service department's productivity and profitability. From proper documentation, organized workspaces, and strong communication between service and parts departments, learn how these small efficiency gains can lead to substantial productivity increases and better profitability. Whether you're managing a service department or looking to optimize your dealership operations, this episode provides actionable insights for minimizing time waste and maximizing technician productivity.

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https://www.nada.org/


Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

]]> Mon, 10 Feb 2025 05:00:00 +0000 stories@amazemedialabs.com (Camron Wilson, Michael Hayes, Larry Hourcle) https://dealer-driven.simplecast.com/episodes/boost-technician-productivity-and-profitability-in-your-dealership-IWp531Kt Welcome to Dealer Driven, the podcast tailored to dealership professionals navigating today’s fast-paced automotive industry. In this episode, hosts Cameron Wilson and Michael Hayes discuss the critical issue of "technician time vampires" with NADA Academy instructor Larry Hourcle. Drawing from his 27-year experience as a line technician, Larry breaks down how seemingly minor inefficiencies can significantly impact the service department's productivity and profitability. From proper documentation, organized workspaces, and strong communication between service and parts departments, learn how these small efficiency gains can lead to substantial productivity increases and better profitability. Whether you're managing a service department or looking to optimize your dealership operations, this episode provides actionable insights for minimizing time waste and maximizing technician productivity.

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https://www.nada.org/


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]]> Boost Technician Productivity and Profitability in Your Dealership Camron Wilson, Michael Hayes, Larry Hourcle 00:24:38 On Dealer Driven, discover effective strategies to optimize operations and improve overall profitability through enhancing service department efficiency. On Dealer Driven, discover effective strategies to optimize operations and improve overall profitability through enhancing service department efficiency. false full 2 1 f880e632-4a48-43c2-92de-f7589fe685c9 Future-Proofing Your Dealership Team for 2025 and Beyond Welcome to Dealer Driven, the podcast tailored to dealership professionals navigating today’s fast-paced automotive industry. In our first episode, hosts Camron Wilson and Michael Hayes are joined by Cathy Palochko, COO of Quantum⁵ and ESi-Q, to tackle one of the most pressing challenges dealerships face: employee retention. With retention directly tied to profitability, Cathy shares actionable strategies to reduce turnover, engage a multi-generational workforce, and prepare teams for ongoing industry disruption. From leveraging workforce data to fostering cultures of purpose and growth, this conversation is packed with valuable insights to help you create a thriving dealership team. Whether you’re aiming to retain your top talent or enhance your leadership approach, this episode is your guide to future-proofing your workforce for 2025 and beyond.

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Presented by The National Automobile Dealers Association
https://www.nada.org/


Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

]]> Tue, 21 Jan 2025 05:00:00 +0000 stories@amazemedialabs.com (Camron Wilson, Michael Hayes, Cathy Palochko) https://dealer-driven.simplecast.com/episodes/future-proofing-your-dealership-team-for-2025-and-beyond-XoASTmoz Welcome to Dealer Driven, the podcast tailored to dealership professionals navigating today’s fast-paced automotive industry. In our first episode, hosts Camron Wilson and Michael Hayes are joined by Cathy Palochko, COO of Quantum⁵ and ESi-Q, to tackle one of the most pressing challenges dealerships face: employee retention. With retention directly tied to profitability, Cathy shares actionable strategies to reduce turnover, engage a multi-generational workforce, and prepare teams for ongoing industry disruption. From leveraging workforce data to fostering cultures of purpose and growth, this conversation is packed with valuable insights to help you create a thriving dealership team. Whether you’re aiming to retain your top talent or enhance your leadership approach, this episode is your guide to future-proofing your workforce for 2025 and beyond.

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Presented by The National Automobile Dealers Association
https://www.nada.org/


Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

]]> Future-Proofing Your Dealership Team for 2025 and Beyond Camron Wilson, Michael Hayes, Cathy Palochko 00:29:44 On Dealer Driven, explore strategies to retain talent, engage multi-generational teams, and prepare your dealership workforce for future challenges. On Dealer Driven, explore strategies to retain talent, engage multi-generational teams, and prepare your dealership workforce for future challenges. false full 1 1 b3ee23a3-dee1-422a-abac-f852645ac9fd Welcome to Dealer Driven Welcome to Dealer Driven, the podcast for dealership professionals. Hosted by Camron Wilson and Michael Hayes from the National Automobile Dealers Association, Dealer Driven tackles the real challenges you face every day. From navigating industry shifts to optimizing operations and spotting can’t-miss opportunities, this show has you covered. Each episode is packed with actionable insights, best practices and tips to keep your dealership ahead of the game. Whether you’re grabbing a coffee, heading to work, or closing up shop, buckle up and join us on Dealer Driven—because your success is our mission!

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Presented by The National Automobile Dealers Association

https://www.nada.org/


Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

]]> Wed, 8 Jan 2025 20:22:58 +0000 stories@amazemedialabs.com (Camron Wilson, Michael Hayes) https://dealer-driven.simplecast.com/episodes/welcome-to-dealer-driven-xiKkfz5r Welcome to Dealer Driven, the podcast for dealership professionals. Hosted by Camron Wilson and Michael Hayes from the National Automobile Dealers Association, Dealer Driven tackles the real challenges you face every day. From navigating industry shifts to optimizing operations and spotting can’t-miss opportunities, this show has you covered. Each episode is packed with actionable insights, best practices and tips to keep your dealership ahead of the game. Whether you’re grabbing a coffee, heading to work, or closing up shop, buckle up and join us on Dealer Driven—because your success is our mission!

Follow Us

Presented by The National Automobile Dealers Association

https://www.nada.org/


Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

]]> Welcome to Dealer Driven Camron Wilson, Michael Hayes 00:01:04 Dealer Driven delivers actionable tips and insights to help dealership professionals navigate challenges, optimize operations and seize opportunities. Dealer Driven delivers actionable tips and insights to help dealership professionals navigate challenges, optimize operations and seize opportunities. false trailer 1