https://simplecast.com Communicating Health Podcast Patients don’t care what we know until they know that we care. In this podcast I speak to inspirational clinicians to discover how they communicate effectively to build exceptional relationships with their patients and fulfilling, rewarding careers. Communicating Health Podcast en Sun, 26 Jul 2020 13:37:23 +0000 Sun, 26 Jul 2020 13:37:33 +0000 https://communicating-health-podcast.simplecast.com Communicating Health Podcast https://cdn.simplecast.com/images/de67a273-1c67-4f23-bbae-514d67cdeb07/4acdb251-b19b-4651-82d4-fbae03bdbbbf/3000x3000/SIMPLECAST_ART.jpg?aid=rss_feed https://communicating-health-podcast.simplecast.com episodic Patients don’t care what we know until they know that we care. In this podcast I speak to inspirational clinicians to discover how they communicate effectively to build exceptional relationships with their patients and fulfilling, rewarding careers. Colm Harney no https://feeds.simplecast.com/_VEZeRkz communication, dental hygenist, dental nurse, dental therapist, dentist, dentistry, healthcare Colm Harney colm_harney@hotmail.com 79ea893c-eaa7-4fec-91a9-edaa7aa411b3 Pause. 0.30 - Intro.

1.15 - Thanks and gratitude.

2.30 - Importance of effective communication skills.

 

]]> Sun, 26 Jul 2020 13:37:23 +0000 colm_harney@hotmail.com (Colm Harney) https://communicating-health-podcast.simplecast.com/episodes/pause-tW42aUMh 0.30 - Intro.

1.15 - Thanks and gratitude.

2.30 - Importance of effective communication skills.

 

]]> Pause. Colm Harney 00:06:04 Pressing the pause button on the podcast for the time being due to new work commitments. Pressing the pause button on the podcast for the time being due to new work commitments. no full 22 9f805bb0-a4a5-46d3-9b17-23c60d29f88b Dr. Cigdem Kipel 1.30 - Introduction and importance of emotional intelligence.

12.30 - Key communication skills for optimal relationships.

23.30 - Overcompensation by talking too much.

28.15 - Mentors and communication courses.

33.00 - Appreciating and valuing patients who put their care in your hands.

42.45 - What it looks like to have a 10/10 practice.

51.00 - How to set up a system in Level Up.

55.15 - Over-dependence on key staff members.

1.02.15 - Managing staff - check-ins and asking for feedback.

https://www.commhealth.com.au/blog

https://levelup.dental/

https://principle.dental/

https://www.amazon.com.au/Checklist-Manifesto-How-Things-Right/dp/0312430000

As we talked about in this episode - if you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.
I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.

 

 

 

]]> Wed, 22 Jul 2020 18:00:18 +0000 colm_harney@hotmail.com (Cigdem Kipel, Colm Harney) https://communicating-health-podcast.simplecast.com/episodes/dr-cigdem-kipel-xA99kUBV 1.30 - Introduction and importance of emotional intelligence.

12.30 - Key communication skills for optimal relationships.

23.30 - Overcompensation by talking too much.

28.15 - Mentors and communication courses.

33.00 - Appreciating and valuing patients who put their care in your hands.

42.45 - What it looks like to have a 10/10 practice.

51.00 - How to set up a system in Level Up.

55.15 - Over-dependence on key staff members.

1.02.15 - Managing staff - check-ins and asking for feedback.

https://www.commhealth.com.au/blog

https://levelup.dental/

https://principle.dental/

https://www.amazon.com.au/Checklist-Manifesto-How-Things-Right/dp/0312430000

As we talked about in this episode - if you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.
I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.

 

 

 

]]> Dr. Cigdem Kipel Cigdem Kipel, Colm Harney 01:12:44 Conversation with Dr. Cigdem Kipel, a general dental practitioner with a special interest in cosmetic dentistry, clear aligners and implants. Cigdem has lectured and written about the importance of effective communication skills and is also involved in developing Level Up, an online systems and learning management software and Principle a practice management software system. Conversation with Dr. Cigdem Kipel, a general dental practitioner with a special interest in cosmetic dentistry, clear aligners and implants. Cigdem has lectured and written about the importance of effective communication skills and is also involved in developing Level Up, an online systems and learning management software and Principle a practice management software system. yes full 21 9ec7c0ca-b204-4ae7-a3b1-72957a00d10d Dr. Aidan Harney Ph.D. 3.00 - Qualities of an effective leader.

9.15 - What makes a team work well together?

17.00 - Stages of leadership growth.

24.30 - Building trust.

30.30 - What do leaders struggle with?

36.15 - The portfolio career.

https://www.commhealth.com.au/blog

If you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.
I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.

 

]]> Sun, 28 Jun 2020 18:00:18 +0000 colm_harney@hotmail.com (Colm Harney) https://communicating-health-podcast.simplecast.com/episodes/dr-aidan-harney-phd-HEiZ0xB0 3.00 - Qualities of an effective leader.

9.15 - What makes a team work well together?

17.00 - Stages of leadership growth.

24.30 - Building trust.

30.30 - What do leaders struggle with?

36.15 - The portfolio career.

https://www.commhealth.com.au/blog

If you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.
I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.

 

]]> Dr. Aidan Harney Ph.D. Colm Harney 00:49:59 Conversation with Dr. Aidan Harney about leadership (with relevance for all dental professionals) and the portfolio career. Aidan is the Leadership Development manager for the Europe region with Intel Corporation and has 20+ years of experience in training, coaching, consulting and leadership development. Conversation with Dr. Aidan Harney about leadership (with relevance for all dental professionals) and the portfolio career. Aidan is the Leadership Development manager for the Europe region with Intel Corporation and has 20+ years of experience in training, coaching, consulting and leadership development. no full 20 a78b15f5-949c-4982-ad2a-76279f9d52a5 Dr. Graham Carmichael 1.30 - Bio.

11.30 - Post-graduate training.

17.00 - Importance of communication.

31.30 - Informed consent for complex treatment plans.

39.15 - Challenging interactions and expectation management.

47.30 - Work in public sector and in a multi-disciplinary team.

59.00 - Teaching and mentoring.

1.02.30 - Stress management.

1.11.45 - Resources.

https://www.branemarkcenter.com.au/

https://www.commhealth.com.au/blog

https://dsswa.org.au/

https://books.apple.com/us/book/interactive-dental-photography/id924377968

https://http://www.quintpub.com/display_detail.php3?psku=B9504#.Xs4J3sARVPY

https://http://www.quintpub.com/display_detail.php3?psku=B4962#.Xs4JiMARVPY

If you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.
I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.

 

 

 

]]> Sun, 31 May 2020 18:00:24 +0000 colm_harney@hotmail.com (Colm Harney) https://communicating-health-podcast.simplecast.com/episodes/dr-graham-carmichael-Gv_YcbSj 1.30 - Bio.

11.30 - Post-graduate training.

17.00 - Importance of communication.

31.30 - Informed consent for complex treatment plans.

39.15 - Challenging interactions and expectation management.

47.30 - Work in public sector and in a multi-disciplinary team.

59.00 - Teaching and mentoring.

1.02.30 - Stress management.

1.11.45 - Resources.

https://www.branemarkcenter.com.au/

https://www.commhealth.com.au/blog

https://dsswa.org.au/

https://books.apple.com/us/book/interactive-dental-photography/id924377968

https://http://www.quintpub.com/display_detail.php3?psku=B9504#.Xs4J3sARVPY

https://http://www.quintpub.com/display_detail.php3?psku=B4962#.Xs4JiMARVPY

If you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.
I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.

 

 

 

]]> Dr. Graham Carmichael Colm Harney 01:17:11 Conversation with Dr. Graham Carmichael - prosthodontist (private and public sector), international speaker, educator and researcher. Conversation with Dr. Graham Carmichael - prosthodontist (private and public sector), international speaker, educator and researcher. no full 19 7fdca23e-80eb-4f54-9095-b17372838993 1 year of Communicating Health Podcast 3.15 - What does being a professional mean to you?

12.00 -  What professional and semi-professional organisations do you belong to?

16.45 - What are the rights and responsibilities you have as a health professional in your community?

20.15 - What are the privileges that you have as a health professional?

23.30 - What resources do you use to build your professional links and identity?

28.15 - What social, political and environmental issues do you believe or have encountered to impact your views/skills/relationships in a dental setting?

33.00 - What do you think has changed and developed in this current era that you think has had a major impact on the way you see dentistry?

39.00 - Do you have any personal anecdotes that have helped in your development as a health professional - whether as a student, mentor, dentist, educator?

42.30 - What are some beliefs/attitudes that you stand by and would pass down to me, as a dental student?

44.45 - What do you love about your job?

https://commhealth.com.au/blog

https://www.dentalboard.gov.au/Codes-Guidelines/Policies-Codes-Guidelines/Code-of-conduct.aspx

]]> Mon, 25 May 2020 03:26:32 +0000 colm_harney@hotmail.com (Nigashiny Senthilvadevel, Colm Harney) https://communicating-health-podcast.simplecast.com/episodes/1-year-of-communicating-health-podcast-oj_CZ97g 3.15 - What does being a professional mean to you?

12.00 -  What professional and semi-professional organisations do you belong to?

16.45 - What are the rights and responsibilities you have as a health professional in your community?

20.15 - What are the privileges that you have as a health professional?

23.30 - What resources do you use to build your professional links and identity?

28.15 - What social, political and environmental issues do you believe or have encountered to impact your views/skills/relationships in a dental setting?

33.00 - What do you think has changed and developed in this current era that you think has had a major impact on the way you see dentistry?

39.00 - Do you have any personal anecdotes that have helped in your development as a health professional - whether as a student, mentor, dentist, educator?

42.30 - What are some beliefs/attitudes that you stand by and would pass down to me, as a dental student?

44.45 - What do you love about your job?

https://commhealth.com.au/blog

https://www.dentalboard.gov.au/Codes-Guidelines/Policies-Codes-Guidelines/Code-of-conduct.aspx

]]> 1 year of Communicating Health Podcast Nigashiny Senthilvadevel, Colm Harney 00:49:59 Bonus episode - interview for student assignment on professionalism with Nigashiny Senthilvadevel (1st year DDS University of Melbourne). Bonus episode - interview for student assignment on professionalism with Nigashiny Senthilvadevel (1st year DDS University of Melbourne). no full 18 c2780970-59f7-49ca-b99f-73e089478152 Dr. Ramesh Balasubramaniam 1.15 - Bio.

9.45 - Post graduate training.

15.15 - Importance of communication in oral medicine.

21.00 - Expectation management and placebodontics.

24.00 - TMD screening in general practice.

34.15 - Controversies around TMD and orofacial pain.

40.30 - Crossover of dental and non odontogenic pain.

52.45 - ACE score.

58.45 - Parafunction and management including splints.

www.commhealth.com.au/blog

https://www.goodtherapy.org/blog/psychpedia/ace-questionnaire

https://www.springer.com/gp/book/9783319723013

https://www.commhealth.com.au/patient-centred-care/

If you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.
I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.

]]> Sun, 3 May 2020 18:00:38 +0000 colm_harney@hotmail.com (Ramesh Balasubramaniam, Colm Harney) https://communicating-health-podcast.simplecast.com/episodes/dr-ramesh-balasubramaniam-AkOTlXCM 1.15 - Bio.

9.45 - Post graduate training.

15.15 - Importance of communication in oral medicine.

21.00 - Expectation management and placebodontics.

24.00 - TMD screening in general practice.

34.15 - Controversies around TMD and orofacial pain.

40.30 - Crossover of dental and non odontogenic pain.

52.45 - ACE score.

58.45 - Parafunction and management including splints.

www.commhealth.com.au/blog

https://www.goodtherapy.org/blog/psychpedia/ace-questionnaire

https://www.springer.com/gp/book/9783319723013

https://www.commhealth.com.au/patient-centred-care/

If you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.
I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.

]]> Dr. Ramesh Balasubramaniam Ramesh Balasubramaniam, Colm Harney 01:13:43 Conversation with Dr. Ramesh Balasubramaniam - oral medicine specialist, multiple practice owner, international speaker, author, teacher and researcher. We discuss communication and controversies around TMD, orofacial pain, parafunction and more. Conversation with Dr. Ramesh Balasubramaniam - oral medicine specialist, multiple practice owner, international speaker, author, teacher and researcher. We discuss communication and controversies around TMD, orofacial pain, parafunction and more. no full 17 411ec7bb-1831-4308-944b-02b6d06c96bd Jarred Munro - COVID-19 special episode 3.30 - Bio.

7.45 - Qualifiers.

12.00 - Potential mental health impacts.

23.45 - Inactivity and loss of routine.

31.45 - Concern for staff

35.45 - Concern for patients.

39.15 - Benefits of personal calls to patients.

42.15 - Strategies.

50.00 - "we're all in this together".

Resources.

https://www.psychology.org.au/COVID-19-Australians

https://youtu.be/BmvNCdpHUYM

https://www.ruok.org.au/

https://www.beyondblue.org.au/home

https://www.smilingmind.com.au/

https://www.calm.com/

https://www.facebook.com/groups/174664313348067/

Free in April only - https://www.pluralsight.com/

http://www.openculture.com/freeonlinecourses

https://online-learning.harvard.edu/catalog

https://ocw.mit.edu/index.htm

https://www.classcentral.com/report/new-courses-october-2018/

https://akimbo.com/

https://youtu.be/3Gc-1lwYRJM

https://commhealth.com.au/blog

If you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.
I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.

]]> Sun, 5 Apr 2020 06:16:12 +0000 colm_harney@hotmail.com (Jarred Munro) https://communicating-health-podcast.simplecast.com/episodes/jarred-munro-covid-19-special-episode-xUVq_f83 3.30 - Bio.

7.45 - Qualifiers.

12.00 - Potential mental health impacts.

23.45 - Inactivity and loss of routine.

31.45 - Concern for staff

35.45 - Concern for patients.

39.15 - Benefits of personal calls to patients.

42.15 - Strategies.

50.00 - "we're all in this together".

Resources.

https://www.psychology.org.au/COVID-19-Australians

https://youtu.be/BmvNCdpHUYM

https://www.ruok.org.au/

https://www.beyondblue.org.au/home

https://www.smilingmind.com.au/

https://www.calm.com/

https://www.facebook.com/groups/174664313348067/

Free in April only - https://www.pluralsight.com/

http://www.openculture.com/freeonlinecourses

https://online-learning.harvard.edu/catalog

https://ocw.mit.edu/index.htm

https://www.classcentral.com/report/new-courses-october-2018/

https://akimbo.com/

https://youtu.be/3Gc-1lwYRJM

https://commhealth.com.au/blog

If you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.
I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.

]]> Jarred Munro - COVID-19 special episode Jarred Munro 00:59:21 Conversation with Jarred Munro, clinical psychologist in the private and public sector with a special interest in helping patients who have suffered catastrophic life changing events. Jarred relates his knowledge and experience to the COVID-19 impact on dental professionals. Conversation with Jarred Munro, clinical psychologist in the private and public sector with a special interest in helping patients who have suffered catastrophic life changing events. Jarred relates his knowledge and experience to the COVID-19 impact on dental professionals. yes full 16 07648c13-521f-4017-9e15-6e48523e4c34 Dr. Wendy Gill (2) 1.45 - Intro.

5.00 - Screening.

22.15 - Classification - health.

28.15 - Periodontitis and other conditions.

36.30 - Staging.

44.15 - Grading.

58.00 - Implants - health.

1.04.00 - Peri-implant mucositis.

1.04.45 - Peri-implant bone loss and peri-implantitis.

1.09.45 - Cleaning and maintaining implants.

1.14.15 - Occlusion.

https://commhealth.com.au/blog

https://www.perio.org/sites/default/files/files/Staging%20and%20Grading%20Periodontitis.pdf

If you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.
I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.

 

 

 

 

 

]]> Sun, 8 Mar 2020 18:00:07 +0000 colm_harney@hotmail.com (Colm Harney) https://communicating-health-podcast.simplecast.com/episodes/dr-wendy-gill-2-zjvdGCzi 1.45 - Intro.

5.00 - Screening.

22.15 - Classification - health.

28.15 - Periodontitis and other conditions.

36.30 - Staging.

44.15 - Grading.

58.00 - Implants - health.

1.04.00 - Peri-implant mucositis.

1.04.45 - Peri-implant bone loss and peri-implantitis.

1.09.45 - Cleaning and maintaining implants.

1.14.15 - Occlusion.

https://commhealth.com.au/blog

https://www.perio.org/sites/default/files/files/Staging%20and%20Grading%20Periodontitis.pdf

If you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.
I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.

 

 

 

 

 

]]> Dr. Wendy Gill (2) Colm Harney 01:21:36 Conversation with Dr. Wendy Gill about the 2017 classification of periodontal and peri-implant diseases and conditions. Conversation with Dr. Wendy Gill about the 2017 classification of periodontal and peri-implant diseases and conditions. no full 15 96f1e7e9-a9aa-48f1-8da1-f1baa8ac0a9d Dr. David Keir 1.45 - Bio.

6.00 - Awareness of perspective.

11.45 - "Communication is the key" - learning these skills.

19.00 - Workflow and team dynamics - importance of DA.

25.00 - "Why did you do dentistry?"

29.15 - Graduate of the year, CPD and mentoring.

43.15 - Building rapport and trust.

47.15 - Challenging interactions.

55.30 - Working in a practice that aligns with your values.

58.15 - The sh*t sandwich.

1.02.30 - DHS podcast and the generous dental community.

1.07.45 - Interests outside of clinical dentistry.

1.09.00 - Recurring themes in DHS podcast.

1.11.45 - What are you most proud of?

1.13.45 - What advice would you give to new-grads?

http://commhealth.com.au/blog/

https://www.dentalheadstart.com/category/podcast/

Making it easy for patients to say yes - Paul Homoly

If you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.
I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.

 

 

 

 

 

]]> Sun, 9 Feb 2020 18:00:17 +0000 colm_harney@hotmail.com (Colm Harney) https://communicating-health-podcast.simplecast.com/episodes/dr-david-keir-9hVFygWh 1.45 - Bio.

6.00 - Awareness of perspective.

11.45 - "Communication is the key" - learning these skills.

19.00 - Workflow and team dynamics - importance of DA.

25.00 - "Why did you do dentistry?"

29.15 - Graduate of the year, CPD and mentoring.

43.15 - Building rapport and trust.

47.15 - Challenging interactions.

55.30 - Working in a practice that aligns with your values.

58.15 - The sh*t sandwich.

1.02.30 - DHS podcast and the generous dental community.

1.07.45 - Interests outside of clinical dentistry.

1.09.00 - Recurring themes in DHS podcast.

1.11.45 - What are you most proud of?

1.13.45 - What advice would you give to new-grads?

http://commhealth.com.au/blog/

https://www.dentalheadstart.com/category/podcast/

Making it easy for patients to say yes - Paul Homoly

If you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.
I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.

 

 

 

 

 

]]> Dr. David Keir Colm Harney 01:17:12 Conversation with Dr. David Keir, host of the Dental Head Start Podcast with unique experiences and insights into dentistry. Conversation with Dr. David Keir, host of the Dental Head Start Podcast with unique experiences and insights into dentistry. yes full 14 d79c538f-7321-47e3-a88e-4f2a4ddba1df Dr. Rakesh Jivan 1.45 Intro + bio.

10.00 - Opinion leader 3M ESPE + digital photography.

15.10 - "never want the treatment to be done more than the patient".

24.35 - "there's got to be a better way of doing dentistry" - new practice concept.

35.30 - The 1 hour new patient exam - phase 1 of 3.

48.35 - "I'm not here to judge you".

51.10 - Phase 2 (clinical exam) and phase 3.

1.03.00 - Working in a corporate - opportunity to mentor.

1.08.00 - Asking for referrals and recommendations.

1.10.50 - The Dental Board Code of Conduct.

1.14.55 - Advice for new graduates.

1.18.20 - Make friends with specialists.

1.21.00 - The secret to successful dentistry.

1.27.40 - Being open to feedback and audit.

1.38.10 - IQ + EQ + CQ = SUCCESS

https://www.commhealth.com.au/blog

Motivational Interviewing - William Miller

http://www.pacificsmilesgroup.com.au/insight/

https://www.linkedin.com/pulse/10-tips-new-dental-graduates-rakesh-jivan/

https://www.linkedin.com/pulse/secret-success-dentistry-new-recent-graduates-rakesh-jivan/

If you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.
I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.

 

 

 

]]> Sun, 12 Jan 2020 18:00:03 +0000 colm_harney@hotmail.com (Colm Harney) https://communicating-health-podcast.simplecast.com/episodes/dr-rakesh-jivan-e9OTEkEi 1.45 Intro + bio.

10.00 - Opinion leader 3M ESPE + digital photography.

15.10 - "never want the treatment to be done more than the patient".

24.35 - "there's got to be a better way of doing dentistry" - new practice concept.

35.30 - The 1 hour new patient exam - phase 1 of 3.

48.35 - "I'm not here to judge you".

51.10 - Phase 2 (clinical exam) and phase 3.

1.03.00 - Working in a corporate - opportunity to mentor.

1.08.00 - Asking for referrals and recommendations.

1.10.50 - The Dental Board Code of Conduct.

1.14.55 - Advice for new graduates.

1.18.20 - Make friends with specialists.

1.21.00 - The secret to successful dentistry.

1.27.40 - Being open to feedback and audit.

1.38.10 - IQ + EQ + CQ = SUCCESS

https://www.commhealth.com.au/blog

Motivational Interviewing - William Miller

http://www.pacificsmilesgroup.com.au/insight/

https://www.linkedin.com/pulse/10-tips-new-dental-graduates-rakesh-jivan/

https://www.linkedin.com/pulse/secret-success-dentistry-new-recent-graduates-rakesh-jivan/

If you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.
I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.

 

 

 

]]> Dr. Rakesh Jivan Colm Harney 01:45:09 Conversation with Dr. Rakesh Jivan, Clinical Director for Education at Pacific Smiles Group and clinical lead for Insight, the PSG graduate development program. Conversation with Dr. Rakesh Jivan, Clinical Director for Education at Pacific Smiles Group and clinical lead for Insight, the PSG graduate development program. no full 13 f8cbc90d-a4d5-46cb-a6d9-9b54f689bf94 Dr. Colm Harney 0.00 - Intro.

4.10 - Definition of empathy - a learned skill.

7.50 - Treatment planning - the golden rule vs the platinum rule.

15.45 - Empathy vs overwhelm/ burnout.

19.50 - 3 aspects of communication where we can use empathy.

25.20 - Social media.

27.20 - The social media 'pile in'.

33.20 - Understanding our biases.

36.10 - Separating the person from the problem.

37.10 - Positions vs interests.

40.00 - What is the truth?

41.50 - Disentangling impact and intentions.

43.30 - Blame vs contributions.

www.commhealth.com.au/blog

People Skills - Robert Bolton

Emotional Intelligence - Daniel Goleman

Thinking Fast and Slow - Daniel Kahneman

Getting to Yes - Fisher & Ury

Difficult Conversations - Stone, Patton & Heen

https://whatyouwilllearn.com/book/thinking-fast-and-slow/

If you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.
I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.

 

 

 

 

]]> Sun, 22 Dec 2019 17:00:02 +0000 colm_harney@hotmail.com (Colm Harney) https://communicating-health-podcast.simplecast.com/episodes/dr-colm-harney-04LVrHLd 0.00 - Intro.

4.10 - Definition of empathy - a learned skill.

7.50 - Treatment planning - the golden rule vs the platinum rule.

15.45 - Empathy vs overwhelm/ burnout.

19.50 - 3 aspects of communication where we can use empathy.

25.20 - Social media.

27.20 - The social media 'pile in'.

33.20 - Understanding our biases.

36.10 - Separating the person from the problem.

37.10 - Positions vs interests.

40.00 - What is the truth?

41.50 - Disentangling impact and intentions.

43.30 - Blame vs contributions.

www.commhealth.com.au/blog

People Skills - Robert Bolton

Emotional Intelligence - Daniel Goleman

Thinking Fast and Slow - Daniel Kahneman

Getting to Yes - Fisher & Ury

Difficult Conversations - Stone, Patton & Heen

https://whatyouwilllearn.com/book/thinking-fast-and-slow/

If you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.
I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.

 

 

 

 

]]> Dr. Colm Harney Colm Harney 00:49:38 My first 'on mic' episode - treatment planning, burnout, social media, negotiation and conflict management all through the lens of effective communication and empathy. My first 'on mic' episode - treatment planning, burnout, social media, negotiation and conflict management all through the lens of effective communication and empathy. no full 12 8f535a17-5592-4c8a-aadd-e3dbfa21af9d Dr. Annalene Weston 2.10 - Bio.

15.35 - Building rapport and trust.

21.15 - Dealing with patient rejection/ crticism.

24.00 - Active listening and apology/ explanations.

28.25 - Receiving a complaint.

31.00 - Role of ineffective communication in complaints.

33.00 - Effect of complaints on practitioners and defensive dentistry.

40.40 - How to avoid adverse outcomes and complaints.

46.00 - Burnout and practitioner mental health.

55.00 - The Mental Block Facebook group.

58.00 - Social media.

1.04.00 - Environment for new grads.

1.09.40 - Resources.

Malcolm Gladwell - Outliers / Blink.

Matthew Syed - Black Box Thinking.

Robert Sapolsky - Behave.

www.commhealth.com.au/blog

If you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.
I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.

 

]]> Sun, 1 Dec 2019 17:00:01 +0000 colm_harney@hotmail.com (Colm Harney, Dr. Annalene Weston) https://communicating-health-podcast.simplecast.com/episodes/dr-annalene-weston-NhQ0IiZZ 2.10 - Bio.

15.35 - Building rapport and trust.

21.15 - Dealing with patient rejection/ crticism.

24.00 - Active listening and apology/ explanations.

28.25 - Receiving a complaint.

31.00 - Role of ineffective communication in complaints.

33.00 - Effect of complaints on practitioners and defensive dentistry.

40.40 - How to avoid adverse outcomes and complaints.

46.00 - Burnout and practitioner mental health.

55.00 - The Mental Block Facebook group.

58.00 - Social media.

1.04.00 - Environment for new grads.

1.09.40 - Resources.

Malcolm Gladwell - Outliers / Blink.

Matthew Syed - Black Box Thinking.

Robert Sapolsky - Behave.

www.commhealth.com.au/blog

If you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.
I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.

 

]]> Dr. Annalene Weston Colm Harney, Dr. Annalene Weston 01:13:47 Conversation with Dr. Annalene Weston who works for DPL as a dentolegal adviser and in dental practice. We discuss the role of effective communication in dentistry and specifically in handling and avoiding complaints. We also talk about mental health, social media and much more. Conversation with Dr. Annalene Weston who works for DPL as a dentolegal adviser and in dental practice. We discuss the role of effective communication in dentistry and specifically in handling and avoiding complaints. We also talk about mental health, social media and much more. communication, dentistry, dentist no full 11 4cc36078-c567-4314-8801-6709afe526cb Dr. Wendy Gill 2.00 - Bio.

3.25 - Benefits of teaching.

7.00 - Key considerations for specialists building rapport.

13.10 - Behaviour change and motivation.

16.35 - Educating patients - focus on susceptibility.

22.40 - Addressing lifestyle issues.

28.45 - Laser assisted treatment - positive outcomes and motivating tool.

40.30 - New periodontal classification.

42.30 - When treatment doesn't work.

46.25 - Teamwork and managing a team.

51.40 - Communicating with referrers.

54.25 - The journey to specialisation.

58.05 - Recommended resources.

www.commhealth.com.au/blog

https://www.allianceperiodontics.com.au/
https://www.perio.org/sites/default/files/files/Staging%20and%20Grading%20Periodontitis.pdf

https://www.perio.org/sites/default/files/files/Classification%20at%20a%20glance.pdf

If you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.
I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.

]]> Sun, 10 Nov 2019 17:00:02 +0000 colm_harney@hotmail.com (Dr. Wendy Gill, Colm Harney) https://communicating-health-podcast.simplecast.com/episodes/dr-wendy-gill-i6kgHSsI 2.00 - Bio.

3.25 - Benefits of teaching.

7.00 - Key considerations for specialists building rapport.

13.10 - Behaviour change and motivation.

16.35 - Educating patients - focus on susceptibility.

22.40 - Addressing lifestyle issues.

28.45 - Laser assisted treatment - positive outcomes and motivating tool.

40.30 - New periodontal classification.

42.30 - When treatment doesn't work.

46.25 - Teamwork and managing a team.

51.40 - Communicating with referrers.

54.25 - The journey to specialisation.

58.05 - Recommended resources.

www.commhealth.com.au/blog

https://www.allianceperiodontics.com.au/
https://www.perio.org/sites/default/files/files/Staging%20and%20Grading%20Periodontitis.pdf

https://www.perio.org/sites/default/files/files/Classification%20at%20a%20glance.pdf

If you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.
I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.

]]> Dr. Wendy Gill Dr. Wendy Gill, Colm Harney 01:02:30 Conversation with Dr. Wendy Gill, periodontist and practice owner, covering many areas of relevance to dental professionals treating and referring periodontal patients. Conversation with Dr. Wendy Gill, periodontist and practice owner, covering many areas of relevance to dental professionals treating and referring periodontal patients. periodontitis, periodontics, communication, periodontal disease, dentistry, dentist no full 10 897ba9a7-bbe2-4da8-8cdb-f40a81c5b4cb Dr. Aengus Kelly 0.36 - Bio.

2.10 -Our experiences as new graduates.

12.48 - Public perception of dentists.

14.32 - Empathy vs. self preservation.

19.50 - Discussion about the possible benefits of mature entry to dental school.

25.15 - Burnout.

34.50 - Benefits of fluoride.

37.10 - Interests outside of dentistry - benefits for wellbeing and dentistry.

39.10 - treatment of anxious patients - acknowledgement.

47.10 - Equalising the power imbalances in the dental surgery and humility.

53.50 - Failing to fail?

56.10 - Tips for developing communication skills.

1.03.20 - Resources.

Resources;

www.commhealth.com.au/blog

Against empathy - Paul Bloom.

Humility is the new smart - Hess and Ludwig.

People skills - Robert Bolton.

Quiet - Susan Cain.

Laurie Helgo - Introvert power.

Give and take - Adam Grant.

The overstory - Richard Powers.

Derry Girls - Netflix.

If you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.
I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.

 

 

 

]]> Sun, 20 Oct 2019 17:00:09 +0000 colm_harney@hotmail.com (Colm Harney, Dr. Aengus Kelly) https://communicating-health-podcast.simplecast.com/episodes/dr-aengus-kelly-phd-eIF0biXM 0.36 - Bio.

2.10 -Our experiences as new graduates.

12.48 - Public perception of dentists.

14.32 - Empathy vs. self preservation.

19.50 - Discussion about the possible benefits of mature entry to dental school.

25.15 - Burnout.

34.50 - Benefits of fluoride.

37.10 - Interests outside of dentistry - benefits for wellbeing and dentistry.

39.10 - treatment of anxious patients - acknowledgement.

47.10 - Equalising the power imbalances in the dental surgery and humility.

53.50 - Failing to fail?

56.10 - Tips for developing communication skills.

1.03.20 - Resources.

Resources;

www.commhealth.com.au/blog

Against empathy - Paul Bloom.

Humility is the new smart - Hess and Ludwig.

People skills - Robert Bolton.

Quiet - Susan Cain.

Laurie Helgo - Introvert power.

Give and take - Adam Grant.

The overstory - Richard Powers.

Derry Girls - Netflix.

If you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.
I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.

 

 

 

]]> Dr. Aengus Kelly Colm Harney, Dr. Aengus Kelly 01:07:22 Conversation with Dr. Aengus Kelly, senior clinical lecturer in communication at University of Central Lancashire and facilitator for Dental Protection workshops. We discuss our experiences as new graduates, burnout, treatment of anxious patients and much more. Conversation with Dr. Aengus Kelly, senior clinical lecturer in communication at University of Central Lancashire and facilitator for Dental Protection workshops. We discuss our experiences as new graduates, burnout, treatment of anxious patients and much more. communication, dentistry, dentist no full 9 724eb51f-a194-479e-9243-ab91e12bc91b Dr. Sharonne Zaks - Part 2 1.20 - "This is going to take much more time - I don't have the time."

6.00 - How spending extra time at beginning benefits the interaction.

9.00 - Anxiety management strategies.

14.35 - Ways to give power back to the disempowered patient.

17.45 - Screening questions.

19.45 - Managing attendance - last minute cancellations and FTAs.

23.45 - TLC phone calls.

25.10 - Dangers of vicarious trauma - dentist/ team self-care.

34.55 - How to respond if a patient discloses a history of abuse.

41.40 - Call to action.

50.10 - Benefits of this approach for the dental team.

www.commhealth.com.au/blog
http://zaksdental.com.au/the-team/
http://zaksdental.com.au/trauma-informed-dental-care-adult-survivors-sexual-assault/links-references-resources-including-quoted-dentist-lecture-videos/
http://zaksdental.com.au/trauma-informed-dental-care-adult-survivors-sexual-assault/videos-for-dentists/
https://tedxsydney.com/talk/how-to-end-fear-of-the-dentist-sharonne-zaks/
https://www.abc.net.au/radio/programs/conversations/sharonne-zaks-dentist/11188216

If you learned from this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.
I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.

]]> Thu, 26 Sep 2019 17:00:09 +0000 colm_harney@hotmail.com (Dr. Sharonne Zaks, Colm Harney) https://communicating-health-podcast.simplecast.com/episodes/dr-sharonne-zaks-part-2-CCLFvJkI 1.20 - "This is going to take much more time - I don't have the time."

6.00 - How spending extra time at beginning benefits the interaction.

9.00 - Anxiety management strategies.

14.35 - Ways to give power back to the disempowered patient.

17.45 - Screening questions.

19.45 - Managing attendance - last minute cancellations and FTAs.

23.45 - TLC phone calls.

25.10 - Dangers of vicarious trauma - dentist/ team self-care.

34.55 - How to respond if a patient discloses a history of abuse.

41.40 - Call to action.

50.10 - Benefits of this approach for the dental team.

www.commhealth.com.au/blog
http://zaksdental.com.au/the-team/
http://zaksdental.com.au/trauma-informed-dental-care-adult-survivors-sexual-assault/links-references-resources-including-quoted-dentist-lecture-videos/
http://zaksdental.com.au/trauma-informed-dental-care-adult-survivors-sexual-assault/videos-for-dentists/
https://tedxsydney.com/talk/how-to-end-fear-of-the-dentist-sharonne-zaks/
https://www.abc.net.au/radio/programs/conversations/sharonne-zaks-dentist/11188216

If you learned from this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.
I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.

]]> Dr. Sharonne Zaks - Part 2 Dr. Sharonne Zaks, Colm Harney 00:53:01 Trauma informed dental care. Sharonne has researched and adapted the well established (in other areas of health and social services) 'trauma informed approach' and applied the principles to the dynamics of the dentist-patient relationship to create protocols and strategies for how we can help survivors of sexual assault access dental care. Trauma informed dental care. Sharonne has researched and adapted the well established (in other areas of health and social services) 'trauma informed approach' and applied the principles to the dynamics of the dentist-patient relationship to create protocols and strategies for how we can help survivors of sexual assault access dental care. communication, dentistry, dentist yes full 8 374a6e3d-6dec-41ca-a0c0-4b83078424cb Dr. Sharonne Zaks - Part 1 3.00 Trauma informed dental care - what is it?
10.00 - Prevalence and how survivors present in the dental environment.
12.20 - Power imbalances.
14.40 - Potential triggers for survivors.
17.40 - Mindset where survivors blame themselves and impact of this.
20.40 - Positive impact that dental team can have.
25.10 - Brain changes in patients who suffer trauma.
33.30 - Mindset of the dental team - rebuilding trust.
34.30 - Empathy (and how to do this safely for the dental team).
37.50 - Setting healthy boundaries.
40.05 - Having compassion for patients (and ourselves).
41.50 - Honouring the patient's autonomy.
42.55 - Avoiding judgement.
45.20 - Validating patient concerns and accepting difference.
47.00 - Keeping our word and humility.
48.40 - Empowerment model.
50.50 - Equal status collaborative partnership.
52.40 - Impact of offering choice wherever we can.

www.commhealth.com.au/blog
http://zaksdental.com.au/the-team/
http://zaksdental.com.au/trauma-informed-dental-care-adult-survivors-sexual-assault/links-references-resources-including-quoted-dentist-lecture-videos/
http://zaksdental.com.au/trauma-informed-dental-care-adult-survivors-sexual-assault/videos-for-dentists/
https://tedxsydney.com/talk/how-to-end-fear-of-the-dentist-sharonne-zaks/
https://www.abc.net.au/radio/programs/conversations/sharonne-zaks-dentist/11188216

If you learned from this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.
I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.

]]> Sun, 8 Sep 2019 18:00:36 +0000 colm_harney@hotmail.com (Dr. Sharonne Zaks, Colm Harney) https://communicating-health-podcast.simplecast.com/episodes/dr-sharonne-zaks-part-1-V7nFUDp5 3.00 Trauma informed dental care - what is it?
10.00 - Prevalence and how survivors present in the dental environment.
12.20 - Power imbalances.
14.40 - Potential triggers for survivors.
17.40 - Mindset where survivors blame themselves and impact of this.
20.40 - Positive impact that dental team can have.
25.10 - Brain changes in patients who suffer trauma.
33.30 - Mindset of the dental team - rebuilding trust.
34.30 - Empathy (and how to do this safely for the dental team).
37.50 - Setting healthy boundaries.
40.05 - Having compassion for patients (and ourselves).
41.50 - Honouring the patient's autonomy.
42.55 - Avoiding judgement.
45.20 - Validating patient concerns and accepting difference.
47.00 - Keeping our word and humility.
48.40 - Empowerment model.
50.50 - Equal status collaborative partnership.
52.40 - Impact of offering choice wherever we can.

www.commhealth.com.au/blog
http://zaksdental.com.au/the-team/
http://zaksdental.com.au/trauma-informed-dental-care-adult-survivors-sexual-assault/links-references-resources-including-quoted-dentist-lecture-videos/
http://zaksdental.com.au/trauma-informed-dental-care-adult-survivors-sexual-assault/videos-for-dentists/
https://tedxsydney.com/talk/how-to-end-fear-of-the-dentist-sharonne-zaks/
https://www.abc.net.au/radio/programs/conversations/sharonne-zaks-dentist/11188216

If you learned from this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.
I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.

]]> Dr. Sharonne Zaks - Part 1 Dr. Sharonne Zaks, Colm Harney 00:56:41 Trauma informed dental care. Sharonne has researched and adapted the well established (in other areas of health and social services) 'trauma informed approach' and applied the principles to the dynamics of the dentist-patient relationship to create protocols and strategies for how we can help survivors of sexual assault access dental care. Trauma informed dental care. Sharonne has researched and adapted the well established (in other areas of health and social services) 'trauma informed approach' and applied the principles to the dynamics of the dentist-patient relationship to create protocols and strategies for how we can help survivors of sexual assault access dental care. communication, dentistry, dentist, sharonne zaks yes full 7 d1d807ee-4163-403f-a924-6b444ebc163c Dr. Amanda Phoon Nguyen 1.59 - Bio.
5.20 - Building rapport as a specialist.
9.58 - Taking a medical history.
13.15 - Smoking and alcohol discussions including dealing with resistance.
21.10 - Being 'present' for each patient.
25.20 - Supplements and alternative therapies.
31.20 - Use of humour.
32.40 - Breaking bad news - SPIKES protocol.
43.40 - Motivational interviewing.
47.03 - Leasdership - Navy and Cert ADL.
52.50 - MRACDS and mentoring.
57.30 - Learning communication skills.
61.20 - Social media - "a double-edged sword".
64.35 - Resources.

www.commhealth.com.au/blog
http://theoncologist.alphamedpress.org/content/5/4/302.full
https://www.quit.org.au/resources/oral-health/training-and-resources-oral-health-professionals/
https://learninghub.quit.org.au/learning-hub/?login=1
https://www.advanceddentalleadership.org/#existing-content-menu
https://abridge.com/

If you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.
I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.

]]> Sun, 18 Aug 2019 17:00:04 +0000 colm_harney@hotmail.com (Dr. Amanda Phoon Nguyen, Colm Harney) https://communicating-health-podcast.simplecast.com/episodes/dr-amanda-phoon-nguyen-_cgmhOfz 1.59 - Bio.
5.20 - Building rapport as a specialist.
9.58 - Taking a medical history.
13.15 - Smoking and alcohol discussions including dealing with resistance.
21.10 - Being 'present' for each patient.
25.20 - Supplements and alternative therapies.
31.20 - Use of humour.
32.40 - Breaking bad news - SPIKES protocol.
43.40 - Motivational interviewing.
47.03 - Leasdership - Navy and Cert ADL.
52.50 - MRACDS and mentoring.
57.30 - Learning communication skills.
61.20 - Social media - "a double-edged sword".
64.35 - Resources.

www.commhealth.com.au/blog
http://theoncologist.alphamedpress.org/content/5/4/302.full
https://www.quit.org.au/resources/oral-health/training-and-resources-oral-health-professionals/
https://learninghub.quit.org.au/learning-hub/?login=1
https://www.advanceddentalleadership.org/#existing-content-menu
https://abridge.com/

If you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.
I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.

]]> Dr. Amanda Phoon Nguyen Dr. Amanda Phoon Nguyen, Colm Harney 01:07:31 Conversation with Dr. Amanda Phoon Nguyen, Oral Medicine Specialist. Conversation with Dr. Amanda Phoon Nguyen, Oral Medicine Specialist. oral medicine, communication, dentistry, dentist no full 6 96f22413-7c9a-465b-a4ff-37f3af9b951a Dr. Elizabeth Milford 2.06 - Bio.
5.05 - Emotional intelligence.
12.22 - Mentoring, teamwork and emotional awareness.
24.00 - Working with dentists who experience complaints.
33.00 - Leadership and team meetings.
39.20 - Burnout.
44.40 - Doing things outside of clinical practice.
51.10 - Diverse options for CPD and learning.

www.commhealth.com.au/blog

If you enjoyed this episode or listened to something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight.
I would also be grateful if you could take a second to rate the podcast in your streaming service of choice as this builds the profile and makes it easier to find for others that may benefit.

]]> Mon, 29 Jul 2019 02:11:10 +0000 colm_harney@hotmail.com (Dr. Elizabeth Milford, Colm Harney) https://communicating-health-podcast.simplecast.com/episodes/dr-elizabeth-milford-BS25p0OA 2.06 - Bio.
5.05 - Emotional intelligence.
12.22 - Mentoring, teamwork and emotional awareness.
24.00 - Working with dentists who experience complaints.
33.00 - Leadership and team meetings.
39.20 - Burnout.
44.40 - Doing things outside of clinical practice.
51.10 - Diverse options for CPD and learning.

www.commhealth.com.au/blog

If you enjoyed this episode or listened to something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight.
I would also be grateful if you could take a second to rate the podcast in your streaming service of choice as this builds the profile and makes it easier to find for others that may benefit.

]]> Dr. Elizabeth Milford Dr. Elizabeth Milford, Colm Harney 00:56:40 Conversation with Dr. Elizabeth Milford - dentist, lecturer in communication and ethics, mentor, leader and more. Conversation with Dr. Elizabeth Milford - dentist, lecturer in communication and ethics, mentor, leader and more. communication, dentistry, dentist no full 5 3cca9f72-ae7a-4d93-88bb-288b928dcc65 Dr. Tony Poli 0.38 - Bio.
4.00 - How to build rapport and trust with patients.
15.48 - Changing environment of dentistry - corporates and healthfunds.
21.43 - Influence of technology.
25.30 - Managing difficult behaviours.
32.25 - Communicating with underperforming staff.
35.20 - Leadership and mentoring.
38.49 - Intergenerational communication differences.
41.39 - Importance of having interests outside the dental surgery.
44.39 - Tips and resources.

www.commhealth.com.au/blog

If you enjoyed this episode or listened to something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight.
I would also be grateful if you could take a second to rate the podcast in your streaming service of choice as this builds the profile and makes it easier to find for others that may benefit.

]]> Mon, 8 Jul 2019 07:10:37 +0000 colm_harney@hotmail.com (Tony Poli, Colm Harney) https://communicating-health-podcast.simplecast.com/episodes/dr-tony-poli-Va5akcwr 0.38 - Bio.
4.00 - How to build rapport and trust with patients.
15.48 - Changing environment of dentistry - corporates and healthfunds.
21.43 - Influence of technology.
25.30 - Managing difficult behaviours.
32.25 - Communicating with underperforming staff.
35.20 - Leadership and mentoring.
38.49 - Intergenerational communication differences.
41.39 - Importance of having interests outside the dental surgery.
44.39 - Tips and resources.

www.commhealth.com.au/blog

If you enjoyed this episode or listened to something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight.
I would also be grateful if you could take a second to rate the podcast in your streaming service of choice as this builds the profile and makes it easier to find for others that may benefit.

]]> Dr. Tony Poli Tony Poli, Colm Harney 00:49:55 Conversation with Dr. Tony Poli - GDP, works for DPL education faculty, former ADAWA President, former clinical supervisor at UWA Dental School and more. Conversation with Dr. Tony Poli - GDP, works for DPL education faculty, former ADAWA President, former clinical supervisor at UWA Dental School and more. communication, dentistry, dentist no full 4 2ed61d9b-60b9-4468-9f67-19d37cd8c898 Dr. Toni Surace 1.32 - career overview including coaching and Momentum Management.
7.09 - setting the team up for success.
13.34 - systems to help practices run efficiently.
17.30 - "what do dentists contact you about?"
21.56 - active listening.
27.20 - pressures on our profession.
31.45 - 'myths' about consulting/ practice management companies.
35.29 - importance of awareness of mental health issues in dentistry.
43.25 - learning new communication skills.
48.35 - recommended learning resources.

www.commhealth.com.au
www.momentummanagement.com.au
https://www.facebook.com/groups/174664313348067/

If you enjoyed this episode or listened to something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight.
I would also be grateful if you could take a split second to rate the podcast in your streaming service of choice.

]]> Sat, 15 Jun 2019 04:08:32 +0000 colm_harney@hotmail.com (Dr. Toni Surace, Colm Harney) https://communicating-health-podcast.simplecast.com/episodes/dr-toni-surace-S_KcxDiI 1.32 - career overview including coaching and Momentum Management.
7.09 - setting the team up for success.
13.34 - systems to help practices run efficiently.
17.30 - "what do dentists contact you about?"
21.56 - active listening.
27.20 - pressures on our profession.
31.45 - 'myths' about consulting/ practice management companies.
35.29 - importance of awareness of mental health issues in dentistry.
43.25 - learning new communication skills.
48.35 - recommended learning resources.

www.commhealth.com.au
www.momentummanagement.com.au
https://www.facebook.com/groups/174664313348067/

If you enjoyed this episode or listened to something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight.
I would also be grateful if you could take a split second to rate the podcast in your streaming service of choice.

]]> Dr. Toni Surace Dr. Toni Surace, Colm Harney 00:52:13 Conversation with Dr. Toni Surace, dentist, practice owner and managing director at Momentum Management which helps dentists build exceptional practices. We discuss what makes a successful practice, learning new skills and the pressures that many dentists face in their lives and career. Conversation with Dr. Toni Surace, dentist, practice owner and managing director at Momentum Management which helps dentists build exceptional practices. We discuss what makes a successful practice, learning new skills and the pressures that many dentists face in their lives and career. communication, dentistry, active listening, dentist yes full 3 92753808-d765-4c44-8ae2-6e44fafca80e Dr. Harry Ball 1.28 - overview of Harry's career.
9.28 - "how I got interested in sleep".
12.45 - communication skills - importance of effective listening.
15.17 - discussing treatment costs with patients.
17.39 - building rapport with patients.
19.44 - initial staff interaction with patients.
26.10 - establishing credibility.
27.55 - talking with patients about treatment benefits.
30.01 - what to do when patients don't accept your advice.
34.30 - attachment and putting your patient's best interests first.
45.19 - dealing with unexpected treatment outcomes.
52.02 - dealing with irate patients.
57.39 - leadership and building a culture with extraordinary staff.
1.09.14 - "what are you most proud of?"
1.12.12 - recommended learning resources.

www.commhealth.com.au

www.sleepwise.com.au

If you enjoyed this episode please tell your podcast loving friends - word of mouth is the still the best referral method of all.
I would also be grateful if you could take the time to rate /review the podcast in your streaming platform of choice.

]]> Wed, 29 May 2019 00:13:58 +0000 colm_harney@hotmail.com (Dr. Harry Ball, Colm Harney) https://communicating-health-podcast.simplecast.com/episodes/dr-harry-ball-5SdcgNqt 1.28 - overview of Harry's career.
9.28 - "how I got interested in sleep".
12.45 - communication skills - importance of effective listening.
15.17 - discussing treatment costs with patients.
17.39 - building rapport with patients.
19.44 - initial staff interaction with patients.
26.10 - establishing credibility.
27.55 - talking with patients about treatment benefits.
30.01 - what to do when patients don't accept your advice.
34.30 - attachment and putting your patient's best interests first.
45.19 - dealing with unexpected treatment outcomes.
52.02 - dealing with irate patients.
57.39 - leadership and building a culture with extraordinary staff.
1.09.14 - "what are you most proud of?"
1.12.12 - recommended learning resources.

www.commhealth.com.au

www.sleepwise.com.au

If you enjoyed this episode please tell your podcast loving friends - word of mouth is the still the best referral method of all.
I would also be grateful if you could take the time to rate /review the podcast in your streaming platform of choice.

]]> Dr. Harry Ball Dr. Harry Ball, Colm Harney 01:15:22 Conversation with Dr. Harry Ball, founder of the Sleepwise Clinic, Melbourne, Australia which specialises in dental sleep medicine. We discuss communication, leadership, personal development, dealing with unexpected outcomes and much more. Conversation with Dr. Harry Ball, founder of the Sleepwise Clinic, Melbourne, Australia which specialises in dental sleep medicine. We discuss communication, leadership, personal development, dealing with unexpected outcomes and much more. snoring, dental sleep medicine, sleep dentistry, dentistry, sleep apnoea, sleep medicine, dentist no full 2 1a14535f-bc1d-454b-8bd3-448ea2d21e7a Introduction 0.00 - the letter.
1.32 - who am I?
2.06 - my journey and experience in the communication field.
4.05 - the purpose of the podcast.
6.07 - what we will cover in the podcast.
7.57 - back to the letter.

www.commhealth.com.au

If this podcast interests you please subscribe and I would be very grateful if you take the time to rate and/ or review the podcast in your streaming platform of choice.

]]> Sun, 26 May 2019 09:32:33 +0000 colm_harney@hotmail.com (Colm Harney) https://communicating-health-podcast.simplecast.com/episodes/introduction-e0O1_3bq 0.00 - the letter.
1.32 - who am I?
2.06 - my journey and experience in the communication field.
4.05 - the purpose of the podcast.
6.07 - what we will cover in the podcast.
7.57 - back to the letter.

www.commhealth.com.au

If this podcast interests you please subscribe and I would be very grateful if you take the time to rate and/ or review the podcast in your streaming platform of choice.

]]> Introduction Colm Harney 00:11:33 Introduction to the Communicating Health Podcast - who I am, the purpose of the podcast and what we will cover in the conversations ahead. Introduction to the Communicating Health Podcast - who I am, the purpose of the podcast and what we will cover in the conversations ahead. dental hygenist, communication, dental nurse, dentistry, health, dentist no full 1