Chapters

00:00 Introduction to Manaima Shaheed’s Journey
03:03 Growing Up in East Oakland
05:50 Navigating College Life at UPenn
08:48 Teach for America Experience
11:57 Teaching and Leadership in Atlanta
14:32 Challenges in Education and Systemic Barriers
17:38 Resilience and Personal Growth
20:46 Influences and Role Models
23:40 Starting a School and Educational Innovations
31:28 The Power of Love in Education
34:37 Leadership as a Labor of Love
37:29 Navigating Difficult Conversations
41:10 Exploring Hobbies and Personal Growth
43:07 Understanding Introversion and Stoicism
44:11 Reflections on Regrets and Do-Overs
45:35 Future Aspirations and Legacy Projects
48:20 Empowering Women Leaders
50:27 Celebrating Personal Accomplishments
52:08 Rapid Fire Questions and Fun Insights
54:31 Final Reflections and Takeaways

00:00 – Intro: The Mental Game of Tennis

Molly introduces Jeff Greenwald, bestselling author, world-class coach, and founder of Fearless Tennis and Mental Edge Sports, framing the conversation around performance, mindset, and authenticity.

01:16 – Jeff’s Early Journey

Jeff shares how he fell in love with tennis, from choosing the sport at age 12 to training at IMG Academy and playing on the pro tour.

03:40 – Struggles on the Court

Jeff opens up about being a hothead, battling frustration, and learning hard lessons after being suspended from competition — experiences that planted the seeds for his later work.

05:27 – Discovering Sports Psychology

How reflection, journaling, and a deep curiosity about mind-body connection shifted Jeff’s approach to competition and eventually led him to sports psychology.

10:03 – Family Influence & Choosing Tennis

Jeff reflects on his family’s role in shaping his drive, resilience, and perfectionism, and why he chose tennis over team sports.

13:09 – Life at the Academy

Stories from his intense training days, the pressures of competition, and the early lessons about discipline and self-reliance.

17:14 – Contemplating Quitting the Tour

Jeff recalls moments of burnout, the challenges of constant travel, and how curiosity ultimately pulled him toward coaching and psychology.

20:03 – Coaching in Germany & A Defining Match

How his time coaching abroad — and one match where he dropped fully into the “zone” — revealed new possibilities and sparked his shift into mindset training.

23:12 – Building Fearless Tennis & Mental Edge Sports

Jeff describes the evolution of his work, blending his personal experience with research to help athletes of all ages trust themselves under pressure.

26:43 – Playing Loose & Finding Perspective

Practical insights on setting match intentions, letting go of perfectionism, and why gratitude and perspective are as important as technique.

33:16 – Handling Pressure & Negative Thoughts

Jeff shares how even sports psychologists face nerves — and the tools he uses to reset and refocus in high-stakes matches.

34:42 – Writing The Mental Edge for Young Athletes

Why Jeff wrote his latest book, how it helps kids, parents, and coaches, and his belief that sports can be a powerful teacher for life.

39:10 – Parenting Lessons from Sports

Candid stories about guiding his own children through sports and the balance between supporting and over-coaching.

44:07 – Reflections & Accomplishments

Jeff shares his biggest “do over,” his proudest achievements, and the importance of curiosity and authenticity in his ongoing journey.

46:23 – Closing Thoughts

Molly and Jeff wrap up, reflecting on the energy of the conversation and the message of embracing the process, authenticity, and “incremental becoming exponential.”

Jeff opens up about his own struggles with frustration and self-doubt, and how reflection, journaling, and psychology shaped his ability to play with freedom under pressure. He discusses the importance of perspective, gratitude, and resilience — lessons that extend far beyond the court. Molly and Jeff also dive into his latest book, The Mental Edge for Young Athletes, offering practical tools for kids, parents, and coaches to navigate the challenges of competition while enjoying the journey.

Whether you’re an athlete, a parent, or simply striving for your personal best, Jeff’s insights on mindset, curiosity, and “incremental becoming exponential” will leave you inspired to embrace the process and show up authentically in every area of life. 

Topics Covered: 

• Designing a business that puts people first 

• Building a values-based culture 

• Leading with authenticity and vulnerability 

• The intersection of work, family, and fulfillment 

• Tips for skillful conversations as a leader

00:00 – Intro: Designing for Joy & Leadership
Molly introduces Vicky Serany, founder of Southern Studio, and frames the conversation around leadership, values, and personal growth.

02:45 – Vicky’s Journey: From Architect to Entrepreneur
Vicky shares how she unexpectedly became a business owner and the evolution of her design career.

08:10 – Creating a Joyful Work Culture
Discussion around building a company where people genuinely love to work, and why joy is at the center of her leadership philosophy.

13:20 – Letting Go of Control
Vicky reflects on how releasing the need to control every detail has been key to growth, both personally and professionally.

17:45 – Leading with Empathy & Vulnerability
They explore how empathy, especially in tough conversations, builds trust and emotional safety in teams.

23:15 – Designing with Heart: Purpose-Driven Work
Vicky explains how her firm uses design to create environments that uplift and support clients’ lives and values.

29:40 – Finding Fulfillment Beyond Work
A candid look at how Vicky navigates the balance between running a business and nurturing her personal life.

34:55 – Advice for Future Leaders
Vicky offers insights for aspiring leaders on building something meaningful without sacrificing their values.

38:40 – Rapid-Fire Reflections
Fun, fast-paced questions about leadership, learning, and what Vicky’s most proud of.

41:15 – Closing Thoughts from Molly
Molly wraps up the episode with a reflection on skillful leadership and living fully.

Learn more at: www.sayitskillfully.com

00:00

Introduction to Nat Ware's Journey

02:55

Childhood and Family Background

05:48

Academic Influences and Early Interests

08:42

First Steps into Philanthropy

11:40

Transition to Global Awareness

14:38

Founding 180 Degrees Consulting

20:32

Pursuing Higher Education and PhD

23:50

Introducing the Forte Model

29:51

Impact Stories and Future Vision

33:59

Unlocking Human Potential through Education Financing

37:56

Scaling the Model Globally

41:07

Innovative Approaches to Education Quality

42:43

Resilience in Entrepreneurship

46:19

The Importance of Partnerships

47:53

Understanding Happiness and Expectations

53:31

Living a Life with No Regrets

01:00:13

Reflections on Personal Growth and Future Aspirations

00:00 Introduction to Dan's Journey

01:51 Trauma and Belonging: A Personal Narrative

06:10 Life in Israel: Early Memories and Identity

11:51 Navigating Adolescence: Moving to America

20:07 Understanding Bipolar Disorder and Its Impact

23:50 The Role of Entrepreneurship in Healing

29:58 The Transition from Social Tables to Assemble Hospitality

31:38 The Journey of Selling a Company

34:20 Exploring New Ventures and Personal Growth

36:01 Understanding Belonging: A Personal Perspective

39:45 The Four Belonging Personas

41:22 Lessons Learned Through Research and Self-Discovery

43:55 Navigating Tough Conversations

47:22 Hobbies and Personal Interests

49:25 Reflections on Life and Accomplishments

50:43 Future Aspirations and Passions

53:17 The Importance of Addressing Men's Issues

Stay tuned—this is one episode you won’t want to miss!

00:00 Introduction to Steve-o's Journey

04:04 From Military Brat to Air Force Veteran

10:48 Leadership Lessons from Family Dynamics

14:03 Understanding Military Deployments

18:04 Success in Military vs. Civilian Life

21:07 Receiving Feedback and Personal Growth

24:44 Navigating Ambiguity in Leadership

27:17 Dealing with Difficult Team Dynamics

31:35 Balancing Work and Family Life

37:47 Navigating Home Life After Deployment

42:01 The Importance of Communication in Relationships

45:59 Overcoming Insecurities and Building Confidence

50:00 The Meaning of Service and Selflessness

55:51 Personal Insights and Hobbies

01:00:38 Transformative Relationships and Personal Growth

01:01:20 Reflections on Sharing Life Experiences

Show Notes

00:00 Introduction to Ayse and Her Journey

06:04 Ayse's Early Life and Influences

11:59 The Impact of Family and Culture

17:57 Moving to New York and Adapting

23:47 The Design School Experience

30:06 Understanding Industrial Design

35:48 Empathy in Design and Ayse's Philosophy

39:03 Navigating Self-Doubt and Optimism

41:36 The Journey of Starting a Design Firm

43:20 Love and Partnership in the Design World

48:15 Balancing Motherhood and Career

53:49 Overcoming Challenges in Business

56:01 The Joy of Designing for Better Living

58:45 Redesigning Life Through Design Principles

01:01:44 The Art of Skillful Communication

01:03:20 Rapid Fire Insights and Reflections

Molly is joined on the Say It Skillfully Podcast by the design director for the elite sportswear company designing for the best athletes in the world, including the women's Olympic gymnastic team, Jeanne Diaz.

One of the creative geniuses behind the stunning women's patriotic blinged out leotards from this year's Olympics, Jeanne joins the show to share her story, including how she chose to follow her passion, navigating and building a career in the fashion industry, and recently working with amazing athletes like Simone Biles while designing Olympic sportswear.

Hear about the not-so common path of a world renowned fashion designer and how contributing to the conversation can be fully life changing.

Visit https://www.totalleadership.org/ for free videos, book chapters, articles including the 50+ that he's written for Harvard Business Review and more from Stew. 

Also, follow Stew on LinkedIn: https://www.linkedin.com/in/stewfriedman/

Molly’s thought for the week: “Increase the peace.”

Molly’s thought for the week (Thanks, Kelly): “Be kind, be brave, be you.”

Molly’s first caller, Kris, is facing a situation that’s challenging emotionally and a significant new responsibility as he steps in to handle his grandmother’s finances. The bureaucracy, change of financial advisors, lack of responsiveness, and errors are extremely frustrating, yet he’s got to make it work. He and Molly talk about ways to reset his own mindset, so that Kris can create a productive relationship with the new advisor. Hear him reflect on his tendencies and embrace taking a step back to create space to move forward in a better way. Next Onwar, who is early in career, opens up about a defining career moment! He is in an apprentice program and being considered for a permanent position (which would be a gamechanger in his ability to support his family). He shares his non-traditional path into software engineering, as the college route proved not to be a fit for him, and learnings in navigating the corporate workplace. He and Molly talk about his strategy to understand the evaluation process and how best to position himself. And don’t miss Onwar’s openness to new ideas for how to reach out to his boss’ boss (16:15). Then Hugi is keen to reach out for paid board and consulting assignments and utilize his risk, automation and multicultural expertise. Molly suggests informational interviewing as a way to get to know organizations and building relationships to have an internal sponsor. With Latino heritage Hugi also asks about diversity as a dimension he brings. Molly offers thoughts for him in considering how an organization values diversity in the broadest sense and to be specific about the ways he can be value add (37:10). Tune in and learn how to navigate work and life while being invaluable and true to yourself! Molly’s thought for the week: “You can’t go back and change the beginning, but you can start where you are and change the ending.” And—she invites you to check out her 1st LinkedIn Learning course, “Leadership Communication in the Flow of Work.” In this post, click on the LinkedIn Learning logo under the video (on the left) to access free for 24 hours.
https://www.linkedin.com/posts/mollytschang_sayitskillfully-communicationskills-passion-activity-7099873982077657088-L-qC?utm_source=share&utm_medium=member_desktop

Don’t miss Bob reminiscing on the 60s and 70s, reflecting on how meditation became a widespread movement back then, and maybe even saved his generation. The cultural uproar Bob remembers will help you fully understand why meditation going mainstream came at the perfect moment. Bob talks about how inspiring Maharishi Mahesh Yogi was to him because while everyone else fixated on his working with The Beatles, and that level of star-power could have gotten to his head, Maharishi Mahesh Yogi stayed completely focused on researching how meditation was beneficial to physical and mental health. Bob expands on what these health benefits are, explaining how he has helped establish forums for top medical researchers to look into the correlation between meditation and better health.

Bob wraps up this episode by sharing his two keys to success in all areas of life. Tune in to hear what they are! Don’t miss this wisdom-filled episode of Say It Skillfully®!

Molly’s thought for the week: Your body hears everything your mind says — Naomi Judd

P.S. Bob leads to his full potential by communication to influence and inspire! To help you do the same, I created my 1st LinkedIn Learning course, “Leadership Communication in the Flow of Work.” Here’s the link for free 24-hour access bit.ly/3sETIgg

P.S. Jeremy leads to his full potential by communication to influence and inspire! To help you do the same, I created my 1st LinkedIn Learning course, “Leadership Communication in the Flow of Work.” Here’s the link for free 24-hour access bit.ly/3sETIgg

Hear Nozi’s unlikely foray into one of the world’s biggest conglomerates, Tata Group (from none other than its chairman)! This led to unexpectedly shooting a documentary for CNBC Africa. She was on screen for only 15 seconds, but those 15 seconds changed her life. Only two weeks after the documentary aired, she was offered a news anchor position with CNBC Africa, covering development and finance (compelling her to delve into topics she knew zero about). Nozi knew the first time she moderated live that it was her calling. “Conversations are the birthplace of action, and in the absence of conversation, we absolutely get nothing done.”

Today, family reigns supreme for Nozi. She has an intellectual match in her husband and a gift of a son. With her hard-earned stability, she paid for her mother to return to and graduate college as a newly certified teacher. Balancing motherhood on top of her constant travel for business is one of Nozi’s self-described top accomplishments.

Don’t miss this inspiring episode. Nozi empowers us all to aim high and land high. Learn more at: http://www.theconversationstrategist.com/ and follow @therealnozi

Molly’s thought for the week – a lyric that inspires Nozi, from Whitney Houston and Mariah Carey:
“We were moving mountains long before we knew could.”

P.S. Nozi leads to her full potential by communication to influence and inspire! To help you do the same, Molly created a 1st LinkedIn Learning course, “Leadership Communication in the Flow of Work.” Here’s the link for free 24-hour access bit.ly/3sETIgg

Listen to the full episode—
Say It Skillfully: https://www.sayitskillfully.com/podcasts

Laura from Connecticut (not NY...) calls in first for a new approach to a team member who delivers the sales numbers, BUT also over-delivers on negativity. This is not helping the team dynamic. Laura sees the person trying but the 2 steps forward and 3 back isn’t cutting it. Hear a few new strategies, including clarifying consequences for behavior that don’t serve the greater good..

Then Sean, after a fulfilling career in the military, opens up about his transition to private sector. He’s mindful of the culture shift and keen not to communicate in ways that may come across as “harsh.” He and Molly talk about the positives of experiencing a very different environment and embracing it so that the organization fully benefits from Sean being new and seeing things differently (13:35)

Finally, Sophie shares her struggles in figuring out the appropriate approach to negotiating total compensation in start-up environments. An experienced COO, she reflects on the early days of leaving way too much on the table, as well as pivoting to the other extreme. Don’t miss a lively chat on making the most of comp discussions, including gaining key information around the people and culture fit that are crucial to assessing if an opportunity is right for you (33:35).

Tune in and learn how to navigate work and life while being invaluable and true to yourself.

Molly’s thought for the week: “Make a choice to build a life you don’t regularly need to escape from.”
—Venus Williams
And—Molly invites you to check out her 1st LinkedIn Learning course, “Leadership Communication in the Flow of Work.” In this post, click on the LinkedIn Learning logo under the video (on the left) to access free for 24 hours.
https://www.linkedin.com/posts/mollytschang_sayitskillfully-communicationskills-passion-activity-7099873982077657088-L-qC?utm_source=share&utm_medium=member_desktop

One of the earliest believers in Say It Skillfully®, Marshall says Molly’s dedication to effective communication stuck with him. Saying what you mean is the key to making a positive difference.

Marshall talks about finding long-term happiness and using his Buddhist principles as a guiding star. Molly gets some live coaching from Marshall on the importance of happiness in the moment. He says people have to choose to be happy every day. Marshall speaks on how his Buddhist beliefs have impacted his coaching process, influencing his clients to “let go of the past, develop adaptability, and find joy in the present moment.”

Molly and Marshall wrap up by talking about making a positive impact on other people’s lives and personal legacy! Tune in to hear about MarshallBot, and how Marshall Goldsmith envisions his technological alter-ego will live on.

Molly’s thought for the week ( the 1st thing she learned from Marshall)
Let it go.

Chris kicks the show off, and Molly is thrilled to hear his growth from when he first joined her on January 7, 2020! He’s upfront about where he was—obsessing about the “title” before the person was getting inside his own head and holding him back. He opens up about his journey to greater self-awareness, and one of his challenges now, getting buy-in from team members. As he’s in project management, leading and navigating change is a constant, and Molly shares some tips.

Next Kiera raises a common question, “How exactly do I know when to say something vs. just keep quiet because it’s not so big of a deal?” Molly and Kiera unpack a situation many can relate to—how to handle roommates with varying ideas of what “neat, clean and tidy” are! Kiera shares her learnings in considering others are “just like me” and offers how greater kindness toward herself helps her be more kind to others. “Transparency is your friend” is one of her top takeaways (19:15).

Then Yody (thanks for taking Molly’s LinkedIn course!) is keen to push her boss, but not seem pushy! She is eager to build her technical skill, though an outreach to her boss for additional development has been unanswered. She and Molly consider different lenses for Jyoti to see the situation through, including how she can see herself differently. And she’s game on to actually record herself in order to gain awareness for how others might perceive her (36:45)!

Tune in to these courageous human beings and learn how to navigate work and life while being invaluable and true to yourself.

On September 11th, 2001 Alison lost 64 friends and that day changed her life trajectory. She worked for 9 months as a first responder at Ground Zero and shares how she managed to cope and then to thrive after something so senseless.

In founding “Third Wave Volunteers”—30,000 medical and non-medical volunteers on the ground responding to disasters globally—Alison takes you through mistakes, learnings and the highs and lows. Hear how each of us can make a difference! She shares her experience with large aid organizations and the power of a hug that doesn’t let go.

Hers is a love story (and how she met the love of life—hear how they make their relationship work). No surprise, Alison believes that the secret to happiness is service to others.

Don’t miss this moving episode. She inspires us all to know no boundaries and to commit to taking action so that all can be safe, seen and heard, and our true best selves. Learn more and support here: https://thirdwavevolunteers.com/ (including her award-winning documentary “The Third Wave” that chronicles her volunteering in Sri Lanka after the tsunami and book).

Molly’s thought for the week—Thank you Alison!
“It’s easy to be in the wrong place at the wrong time, but it’s leadership to be at the wrong place at the right time.

P.S. Alison leads to her full potential by communicating to influence and inspire! To help you do the same, I created my 1st LinkedIn Learning course, “Leadership Communication in the Flow of Work.” Here’s the link for free 24-hr access bit.ly/3sETIgg

We dedicate this episode to the indomitable Frances Hesselbein, who taught us:
“Work is love made visible.”
“Who you are as a person is going to have more to do with your leadership, service and contribution than anything else.”

The foundation of Alan’s life of service started at home in Lawrence, Kansas. He reminisces about the daily words impressed upon him by his parents, not least of which included:
“Remember Alan, to serve is to live.”
“Seek to understand before you seek to be understood.”
“It's nice to be important. But it's more important to be nice.”

If you don’t hear it for yourself, it may be hard to believe Alan’s career path… He recounts an early epiphany as bag checker at the grocery store—from humble beginnings and struggling to fit in, to the very top echelons of business Alan was always guided by humility, love and service. He delves into how being grounded in your authentic self is the key to saying it skillfully (authenticity = alignment between your beliefs, values and behaviors). And Alan offers how being who you are and developing an integrated life (vs. balancing work and life) has made all the difference!

Don’t miss learning about Alan’s Working Together Strategic, Operational and Stakeholder-center System, which has underpinned his and his organizations’ success. Reference materials will be available on Molly’s LinkedIn post https://www.linkedin.com/in/mollytschang/ for you to follow along and help you put the system into practice.

Join Alan and Molly in being the change you want to see in our world! Be a “Working Together” Leader—I to we and me to service!

Molly’s thought for the week (Thank you Alan’s Mom):
The purpose of life: love and be loved—in that order!

P.S. To help you in “Working Together”, amp up how you communicate as a leader! Take Molly’s 1st LinkedIn Learning course, “Leadership Communication in the Flow of Work.” Here’s the link for free 24-hr access bit.ly/3sETIgg

The eldest of 5, Harry recalls moving every few years as his dad was a salesman and growing up “fairly religious.” His Uncle Francis was a priest, which was his first career choice (that didn’t exactly manifest). Harry shares the pivotal moment with his to-be father-in-law that set him on a trajectory he’d never imagined! Young Harry learned how silence can be a pretty good thing, such that for the past 4+ decades, he self-reflects for 15 minutes every single day. It’s made all the difference as he doesn’t suffer from “worry, fear, anxiety, pressure, and stress!”

Harry talks openly about how to be when things are going well, AND to consider the inevitability of when things go downhill. He’s all about “no surprises”. He walks the walk of truly valuing people and relationships and recollects fondly the opportunity to be constantly meeting people and learning from them in the 140 countries Baxter operated in. I’ve never known anyone to thrive as much in relating human to human!

Don’t be surprised how Harry’s people focus contributed to his ascent at Baxter (something he NEVER envisioned). And his values-based leadership made any “tough talks” less so! Hear how he embraced his privilege and responsibility to set an example of what a good person to his 55,000 team members.

You’ll be better for tuning into this refreshing conversation. Harry inspires us all to know no boundaries and to commit to taking action so that all can be safe, seen and heard, and our true and very best selves!

And no time like the present to amp up your leadership communications, a core component to Harry’s sustained success in all his endeavors. Don’t miss taking Molly’s 1st LinkedIn Learning course, “Leadership Communication in the Flow of Work.” Here’s a link for free 24-hr access
https://www.linkedin.com/posts/mollytschang_sayitskillfully-communicationskills-passion-activity-7099873982077657088-L-qC?utm_source=share&utm_medium=member_desktop

Hope it helps you lead to your full potential. Happy learning!

My first caller, Henry, is right out of college and into his first ever full-time job! He’s wondering about approaching superiors and peers, how to bring up new ideas, find ways to shine and add in a meaningful way to the culture. Hear the incredible maturity of someone new to the workforce (and enjoy a hit of optimism for the future of work). Henry also shares tips for how organizations ensure they don’t miss out on top talent!

Then Robert, who’s been working about nine years, opens up about leaving a company when he realized he wasn’t perceived or treated the way he wanted to be (after attempting to turn things around). Should he have tried harder to change groups vs. change jobs? Did he leave in the right way? We revisit his experience and talk about what he might have considered and what to take into his new role (26:45).

Tune in and hear what’s top of mind for early-in-career professionals—learn how to navigate work while being invaluable and true to yourself.

Molly’s thought for the week: Do or do not. There is no try. —Yoda

And for leaders, please don’t miss taking Molly’s 1st LinkedIn Learning course, “Leadership Communication in the Flow of Work.” Here’s a link for free 24-hr access
https://www.linkedin.com/posts/mollytschang_sayitskillfully-communicationskills-passion-activity-7099873982077657088-L-qC?utm_source=share&utm_medium=member_desktop

Hope it helps you to lead to your full potential. Happy learning!

Being “last of the litter” with 4 older siblings, Tony shares, “my parents were the best role models ever… mom with a 5th, and dad, a 3rd grade education.” Pivotal moments are a theme—a chance gift of a $50 guitar from his brother with a treasure trove of all his siblings’ albums are what ignited Tony’s musical interest and “fancying to be songwriter.” Hear how Aretha Franklin’s R-E-S-P-E-C-T and 11th grade English teacher Sally Scott putting Steinbeck’s Grapes of Wrath in his hands were pivotal in his epiphany: “Songs come from people, not the radio or albums.”

Moving from Columbia, SC to Tybee, GA in 11th grade, Tony recalls, “I had no friends in Tybee; my guitar and music were my friends.” He learned by voraciously listening to music and reading lyrics. Chuckle as you hear how Tony (journalism major in college) lied his way to his first job as writer… about buses. And the rest is history. A few of many gems:

• True peace is found when doing what you enjoy for no other reason than it helps define you and brings you peace
• That kid learning to play guitar at Tybee island is the same old man amazed by the 12 notes and 26 letters. This world of music is an ever evolving process….Nobody says, “I’ve arrived”.
• Music is my peace, my outlet – I never had to ask permission from anyone (to write music)
• … do it regardless of fame—no hollow pursuit—waiting on validation to come from somewhere else.

Tony gives insight into his creative process: “Write for the best idea, best song you can at the time.” And watching a lot of people “break the rules” made all the difference. He talks about his cherished family, including wife Jaymi’s game-changing role. Hear about his Tony Bennett encounter and a “do over” if he had the chance.

Finally, Garth Brooks has recorded, to date, 7 of Tony’s songs. Here’s what Garth said about Tony, “He has to be one of my favorite songwriters. He’s a cat who doesn’t care about appearances. He doesn’t care about money. He cares about his children, his wife & his music. That’s neat.”

Don’t miss the inspiration of Tony pursuing his craft without an end in sight… no ulterior motive, and staying true to himself as #1 songs, #1 albums and Grammy nominations manifested. Learn about succeeding in and navigating life on your terms. Molly’s thought for the week: Nobody can do everything, but everybody can do something. —Tony Arata

When Mark was 9, his father lost the entire family savings in the stock market. All 4 kids had no choice but to work. Mark delivered newspapers and caddied, and it was his flourishing landscaping business over a decade that covered his clothes, cars and saving for college. He recalls the deep embarrassment—worst house, worst car, having almost no furniture. While his father, who lived until 101, said losing everything was the best thing that could have happened because he had 4 children who weren’t spoiled, Mark learned at a young age the necessity of making money.

Staying home for college was the only option, taking 3 jobs: mowing lawns, packing trucks for UPS and working in the Hofstra computer center. Hear Mark recount his early roles and never looking back after his brash foray onto Wall Street. He became a top financial advisor, working with many of the most successful hedge funds, private equity funds and key players in entertainment. I won’t spoil how Mark’s 2nd career in acting transpired—you have to hear it to believe it. Don’t miss how Mark epitomizes leaning into discomfort (a.k.a. freakin’ out) as the path to growth.

Married 34 years, in business with a partner he’s known 43, relationships have been Mark’s bedrock, as has serving his community. Mark shares (while not his intention) “100%—I owe my success to giving back … without philanthropy I’d never have met Ray Dalio, Bill Ackman, … or been an actor.”
The moral of Mark’s amazing journey: “helping others is the best way to help yourself.” Tune in for his many inspiring learnings to succeed on your terms and learn how to navigate life while being invaluable and true to yourself. And be on the lookout for Mark in the release of Wise Guys February 2024 (bit.ly/3qkXtXr)
Molly’s thought for the week (a favorite of Mark’s)
The true measure of a man is not by how many servants he has but how many men he serves.” —D.L. Moody

Molly’s first caller Mary is a clear example of “being part of the solution”. Prioritizing creating 1:1 connections, no surprise she’s trusted by folks senior and junior—they tell it like it is to her. She shares her frustration with the authoritative/directive style of a leader (that’s not serving him or the team), and flagrant “bad behaviors” of leaders that everyone knows don’t get along! Molly offers options to take this head on.

Then Phyllis calls in with how she can approach her CEO and co-founder, who unapologetically treats junior staff in ways where they don’t feel respected. She and Molly discuss how to ascertain what drives the CEO, enabling Phyllis to confront the situation and serve both the organization’s culture and its ability to deliver both financial results and social impact (23:50).

Next Gary bravely raises the elephant on the table—when a big corporate campaign intended to advocate for greater inclusion falls completely flat, so much so that the fall-out results in very bad PR, brand damage and plummeting sales. The conversation turns to how such “catastrophes” happen and what brave souls can do to potentially avoid such impending train crashes. They get real about understandable fear “white males” have about using their voices and how to settle the pendulum swing to perhaps less extremes (33:50).

Molly’s thought for the week:
You will continue to suffer if you have an emotional reaction to everything that is said to you. True power is sitting back and observing things with logic. True power is restraint. If words control you that means everyone else can control you. Breathe and allow things to pass. —Warren Buffet (Thanks to the culture coach, the brilliant Garry Ridge, for sharing)

Then Mary, who has worked in many aspects of healthcare, takes us through her own epiphany working for an executive who seemed to have two very different personalities (warm and harsh). Crediting her foray into studying (and teaching) mindfulness, she shares how she was able to deliberately step back—with an open heart— and pivot her approach with this leader to create a dramatically different relationship, both 1:1 and in group meetings. Mary also shares how she made the call to leave a “bad boss” (22:40).

Finally, Tony, who works in the public sector, opens up about his own journey as he’s a “leader of leaders” and developing what that looks like. He’s candid about his areas of growth—ceding control, setting expectations and engendering trust. In building Tony’s team, he and Molly talk about vulnerability as a must for trust, and connecting as human beings (all with strengths and weaknesses) to support each other’s success. “Measuring” our degree of connection/relationship also came up, and Molly offers ways to consider this both quantitatively and qualitatively (39:20). Enjoy these thought-provoking conversations—learn how to navigate work while being invaluable and true to yourself.

Molly’s thought for the week:
“Mindset is everything. The way you look at the world is the way it appears. Telling yourself you are capable, confident and going to crush the day with kindness not only lets you change your world but the world of everyone around you..” —Garry Ridge

As a youth, Larry learned work ethos and drive to chart his own path. His dad, growing up poor in NYC and trained as a doctor through the US Army, was very hard on him and 3 siblings; his mom provided business sense as the firm household manager. Moving 5 times in just 7-½ years, Larry learned adapting and starting over. This was also reinforced by a pivotal time in 7th grade. Partners of his father’s medical practice reneged on their promise to make him partner. At that point, his parents chose to control their destiny—to leave Columbia, SC for the town of Newbury and start a private practice.
Struggling in school with the prospect of a nightmare 8th grade, Larry made the ask to be in Newbury before the rest of the family joined. He recounts fondly of being roommates with his dad. They lived just above the office and Larry did the cooking! Entrepreneurship was part of growing up. Larry and his brother always had money-making schemes, like collecting aluminum cans out of golf course trash cans or selling golf balls, and learned first-hand about financing a business as their parents signed a 13% note!
Following his father’s footsteps, Larry opens up about facing that medicine was NOT going to be his thing, and how to tell his dad. Thanks to cultivating strong mentors, Larry got his real estate license during college. Don’t miss his remarkable ascent from intern to managing his mentors’ firm at age 20—the power of speaking up! More twists and turns led Larry to international real estate and then into mergers and acquisitions! Always, his keen business sense, practical problem-solving, and strong people skills opened new doors.
Larry talks about the reality in balancing family and work and one of his hardest life decisions, to leave corporate life at Cisco and embark on his own investment advisory firm (which in hindsight he was purpose-built to do).
Tune in for many inspiring learnings to succeed on his terms and learn how to navigate life while being invaluable and true to yourself.

Molly’s thought for the week: Mistakes are the portals of discovery
–James Joyce

Listen to the full episode here:
*Say It Skillfully: https://www.sayitskillfully.com/podcast
*Spotify: bit.ly/44kVotr
*Apple: bit.ly/3XRBrYO
*Audible: bit.ly/3rsskBB

And learn more about Larry and his firm’s financial planning and investment management!
https://lfmwm.com/

Molly’s thought for the week: “Energy flows from commitment.” —George Leonard

Thought for the week (Thank you Carly): You don’t need to hide your struggles. Take the leap!

Then Rajendra raises a tough dynamic with a non-talkative colleague, with whom he really does need to talk in order to work together. He and Molly unpack this with her “Me—You—We” framework to help him consider what it’s like for this quiet mind. They talk about “vulnerability being a must for trust” and how Rajendra might extend the olive branch first to help his colleague be more open (17:30).

Lastly, just starting in her career (and debt-free out of college thanks to working all through school!), Michaela shares how she’s cranking on all cylinders and loves working in HR for a mechanical contractor. She opens up about a big life transition; she and her boyfriend are moving out of their parents’ homes and into their own place! And she’s keen to be proactive and make the transition positive all the way around. Michaela talks with Molly about how they communicate and the nice complement of their somewhat opposite styles. And while they’re career-oriented, focus on life outside of work has them quite balanced. Lots to learn and appreciate from #GenZ, including a quote that’s helping Michaela embrace change: Change is scary, but so is staying the same (31:00). Tune in for thought-provoking conversations—learn how to navigate work while being invaluable and true to yourself.

Molly adds another thought for the week: Continuous improvement beats delayed perfection.
Please, be part of the solution and kindly share this. Let’s start the Say It Skillfully conversation for all—and amp up your own skillfulness with Molly’s free Mini Course here! https://bit.ly/3SgwLaS

1. Leapers get things going
2. Road Builders improve and smooth the way
3. Tradition Holders preserve important parts of the organization’s history.
   Easy to think one is better. The fact is, we need all styles and I offer a fun and informative activity for your team to understand the make-up of your change styles and take best advantage of them (50:15). Don’t miss these enlightening conversations and learn how to navigate work while being invaluable and true to yourself!
   Molly’s thought for the week: “Once people know you care, they're going to listen to you more.” —Jack Clark, University of California Head Rugby Coach
   Here's a NEW way to learn how to #sayItskillfully...
   Molly’s brand-new Say It Skillfully mini course shows you how to handle tough or sensitive situations. Jumpstart your skillfulness at your own pace. It's free, fun and incredibly useful: https://bit.ly/3SgwLaS

Molly’s thought for the week, whether cooking or dragon-making:
“The most important ingredient is always LOVE.”
—Tia & Talia

Check out the amazing dragons and other toys and support Tia & Talia’s entrepreneurial dream at: TT3D.org
(and their delicious recipes at: https://www.tiatalia.com/)

Invite you to be part of the solution! Take advantage of the wisdom of youth—you won’t regret it http://bit.ly/38i5sbU

And here’s a tip to communicate effectively: http://bit.ly/35jL4nk

Sign-up for Molly’s free mini-course and access all her resources here: https://sayitskillfully.com

1. Relationships take work.
2. Please bring problems even if you don’t have the solution.
3. By being you, you bring power and strength to others

Molly’s thought for the week from Mark’s grandmother, “Be real, be kind, and genuinely care about people.”

Please be part of the solution—give upfront and encouraging feedback! https://lnkd.in/gfc8DDD

Sign-up for Molly’s free mini-course and all my #sayitskillfully resources for you here: https://sayitskillfully.com

• How you, as a leader, react to a dissenting perspective speaks volumes about your culture. https://bit.ly/2uHaD0B

• Feel suffocated by your boss’s micro-management habit? http://bit.ly/3sY8Gtq
• All Molly’s resources here: https://sayitskillfully.com

• Relaxing mask mandate may be have premature (3M N-95, NIOSH certification recommended) * Travel requirements are a moving target. Resource: https://www.iata.org/en/youandiata/travelers/health/ * Have a healthy respect for the illness – avoid big crowds, find places with fewer people and maximize your time outdoors. Molly’s favorite quote of his: “Feeling intelligent is an arrested state of development.” Don’t miss Chris’ combination of humility, self-assuredness and passion to give people peace of mind. He inspires us to know no boundaries and to commit to taking action so that all can be safe, seen and heard, and our true and best selves. Molly’s thought for the week—top of mind for Chris: Take your job seriously, but don’t take yourself so seriously. More ways to help you #sayitskillfully!
• You can deliver bad news in a good way, like this https://bit.ly/3fYveUE
• All Molly’s videos by category here: https://sayitskillfully.com

• Project the Right Energy https://lnkd.in/gWaaQ8J
• All Molly’s videos by category here: https://sayitskillfully.com

• You’re the dissenting vote and the most junior person https://lnkd.in/gV3MP7K
• All Molly’s videos by category here: https://sayitskillfully.com

• Give yourself a few minutes of peace—a guided gratitude meditation, http://bit.ly/2Udl4Vi
• Effective communication http://bit.ly/35jL4nk
• All Molly’s videos by category here: https://sayitskillfully.com

Don’t miss these lively conversations, helping you navigate work while being invaluable and true to yourself.

Molly’s Thought for the Week: “Teamwork makes the dream work.”
—Charles Leclerc, Scuderia Ferrari Formula 1 driver, 2022 Australian Grand Prix winner

More ways to help you #sayitskillfully!

• Here’s how to create that job-sharing win-win! http://bit.ly/3rITn77
• All Molly’s videos by category here: https://sayitskillfully.com

Learn more about the amazing John Cardinal O’Connor School, dedicated to children with learning differences: https://johncardinaloconnorschool.org

Resources to help you #sayskillfully:

• Honoring a Dissenting Opinion https://bit.ly/2X39S0D
• All Molly’s videos by category here https://sayitskillfully.com

Molly's thought for the week, courtesy of David:
People don’t buy technologies, they buy solutions to problems, so make sure you’re solving a problem.

More on David DavidShrier.com
#sayskillfully resources for you:

• Own your mistakes (and grow….) https://bit.ly/2X39S0D
• All my videos by category here https://sayitskillfully.com

• Here’s how you create space for the quietest voices to share their valuable input https://bit.ly/3hJfV2p
• All Molly’s videos by category here: https://sayitskillfully.com

• Here’s how to create that job-sharing win-win! http://bit.ly/3rITn77
• Self-confidence starts with you! http://bit.ly/2NyZxHN
• • All my videos by category here: https://sayitskillfully.com

Molly’s thought for the week:
When you learn that a person’s behavior has more to do with their internal struggle than it ever did with you, you learn grace.

Read more to learn how a 100-year-old company plans to reach its 200th anniversary

https://www.tugboatinstitute.com/a-100-year-old-companys-plan-to-reach-its-200th-anniversary/

Molly's thought for the week (Thank you Bob):
Strive to be the best version of yourself. Get a little bit better each day.

• As a leader, here’s how to demonstrate the non-negotiable behaviors for your team. https://bit.ly/30EDNgu
• How to amp up your self-confidence http://bit.ly/2NyZxHN
• All Molly’s videos by category here: https://sayitskillfully.com

• The Power of Appreciation! http://bit.ly/389vRpB
• Here’s how to dissolve defensiveness with your boss https://bit.ly/3lvuWXH
• All Molly's videos by category here: https://sayitskillfully.com

• If you see a colleague headed toward burnout, here’s how you can tactfully help: https://bit.ly/3hMpzke
• All my videos by category here: https://sayitskillfully.com

• Here’s how to dissolve defensiveness with your boss https://bit.ly/3lvuWXH
• Here’s how you can win your boss' support for your advancement in the organization https://bit.ly/3cmgY6x
• You were fired. Here’s how to exit gracefully http://bit.ly/3qhbPTc

All Molly’s videos by category here: https://sayitskillfully.com

Much to learn from Marshall’s journey and his coaching of more than 200 major CEOs and their management teams. Hear how he first met his wife, how his daughter’s feedback improved his earnings, about his spiritual journey, and about some of the most influential people who inspired his thinking and actions. An early epiphany: it’s easy to see our problems in everyone else; difficult to see our own selves in the mirror… Marshall shares his top learnings for you: 1) Work with great people! Make coaching about how great the client is—it’s about them, not you. 2) Mission in life: make a positive difference in people’s lives (not, prove how right or smart we are… Thank you, Peter Drucker). 3) Feedforward: ask people for input; then listen, thank them (don’t critique), and do what you can to try to get better. Don’t miss his most embarrassing moments, and the career path Marshall would have taken… He also shares tidbits from his book due out Sept, 2022, The Earned Life. Molly’s thoughts for the week—thank you Marshall! * Every time I take a breath, I’m a new me. * “Let it go.” (do it with me right now – raise one arm in the air, rotate your wrist a bit and exhale a big breath...) * Be happy now & here. Don’t miss the many wisdoms in this milestone episode, as well as what Marshall has been working on lately, as you learn how to navigate work while being invaluable and true to yourself.

With the epiphany of an early volunteer experience, Brennan only recalls thinking about being part of “something bigger” and keenly aware of having a finite time in life. At 16 he started a nonprofit, Pledges for Change, paving for the way for numerous leadership opportunities—named one of Canada’s 20 under 20, a Global Teen Changemaker, a Global Citizen Youth Advocate and one Canada’s delegates to the G20 Young Entrepreneurs’ Alliance Summit in 2017. Brennan shares thoughts on his Chinese-Canadian-Australian identities, areas of study at university, how purpose guides him, and generational differences at work. Tune in for the wisdom of youth—to learn how he’s navigating his life journey, inspiring us to know no boundaries and to commit to taking action so that all can be safe, seen and heard, and our true and best selves. Molly’s thought for the week, courtesy of Willie Stargell, 1988 Baseball Hall of Fame Inductee: “That's where the future lies, in the youth of today.” Tune in to the show to learn how Brennan is navigating his life journey, inspiring us to know no boundaries and to commit to taking action so that all can be safe, seen and heard, and our true and best selves.

As a youth, when Aaron witnessed racism, his response was feeling that people were being cheated… cheated by not having the interest or tolerance to appreciate other people—because they lacked skill set, language & courage to step out of “boxes” and consider people on individual merit. And he saw this could be remedied by education and exposure to the full humanity of other people.

His African-American and Asian studies equipped him to see how systemic oppression and unequal justice were the enemies, not the communities who seemed different. He shares how a teacher’s single statement changed his life trajectory, and taught him to “weigh his words.” He implores all to understand the chronology of human history as a starting point (see his reading list!)

“Race is not a zero sum game about winners and losers—racism is.”

“Underlying issues, challenges and problems related to xenophobia and intolerance along racial lines could be resolved with greater empathy.”

And he talks of the extraordinary energy and appetite of young people today to take on the messes previous generations have not—racially, environmentally and more—and how the skeptical are some of his best students. HOPE!

Then Yen calls in for a thought-provoking discussion around the “felt sense” of interacting with others and how to tap into this to deepen our relationships. We also talk family, and the “roles” we play, not always so consciously. Lastly, Roger shares a major win—turning a job losing situation into an unexpected promotion, not only by saying it skillfully, but by “being” it skillfully. Molly's thought for the week – Wise words from the rapping professor:
When met with adversity, it’s preparing you to learn—look at it with joy and embrace.
Tune in and learn how to navigate work, and life, while being invaluable and true to yourself. And check out Dr. Aaron Smith’s recommended reading – be a racial optimist.
Caste by Isabel Wilkerson, The New Jim Crow by Michelle Alexander, Stamped from the Beginning by Ibram X. Kendi, African Pyramids of Knowledge by Molefi Kete Asantev (or any of his work!). More about Dr. Smith: https://liberalarts.temple.edu/academics/faculty/smith-aaron

Chocolate Moose Media: http://chocmoose.com

Creativity: The Key to a Remarkable Life: https://chocolate-moose-media.myshopify.com

Thought for the week. Thank you Alice! Be a fighter, not with your fists or words—fight with the light of your mind, imagination and heart.

Tune in to hear her journey, inspiring us to know no boundaries and to commit to taking action so that all can be safe, seen and heard, and our true and best selves.

Learn more at:
Https://solight-design.com
Https://seesu-95.com

And follow Alice's inventions at IG @solight_design IG @seeus95

Thought for the week, inspired by Matt: Build humble confidence.

Learn more:
https://www.instagram.com/theyogimatt/
https://www.youtube.com/user/TheYogiMatt
https://www.facebook.com/TheYogiMatt
https://twitter.com/TheYogiMatt

Effortless Mastery: Liberating the Master Musician Within, by Kenny Werner was an “a-ha” read for Matt!

Being a dormitory counselor at Cornell had Ken wanting to be a dean of students, so he earned masters and doctorate degrees (by the way, he was told “you can’t write!”). A magnificent personal and professional partnership with wife Margie led to a family enterprise with humility, humor and love as constants. Hear how The One Minute Manager came to be, opening his eyes to servant leadership and a lifetime of joyful collaboration with authors. Co-founder of the Lead like Jesus ministry—teaching people about servant leadership worldwide—Ken shares how servant leadership is especially vital now, and how this was demonstrated in his own firm so that they could navigate challenging Covid times. Gems galore! The most important thing about leadership is what people do when you’re not around. Keep your head up and listen. Worst thing that can happen is you learn… Ken inspires us to be the best version of ourselves. Tune in and learn how to navigate life while being invaluable and true to yourself.

Thought for the week from Ken: None of us is as smart as all of us.

Learn more at: www.kenblanchard.com www.kenblanchardbooks.com

“Calculated rhymes, carefully spiced and layered with thought-provoking word play, emotional concepts and storytelling, multisyllabic rhyme schemes, ill punchlines, hard bars and deep metaphors...” Noah now creates music with the intention to uplift and drops gems that if caught, can transform the listener into something greater than who they believed themselves to be. As he fulfills his potential, Noah inspires others to realize theirs. This episode will help you reconsider the meaning you give to life. Tune in and learn how to navigate life while being invaluable and true to yourself. More at www.noahfense.com and follow Noah on IG:@noahfensemusic and FB: @noahfensebeers.
Molly’s Thought for the Week, from a Taoist parable: “Who knows what is good and what is bad.”

And his beloved high school vice principal and mentor: https://en.wikipedia.org/wiki/Hal_Connolly

Molly’s thought for the week – Thank you Seth Godin!
We have the power (and perhaps the obligation) to use shared knowledge to make better, more thoughtful decisions. And to intentionally edit out the manipulations and falsehoods that are designed to spread, not to improve our lives.

Join the show and learn how to navigate work while being invaluable and true to yourself.

He shares learning the hard way with eureka moments of corporate politics at 18 and “Merry Christmas” emails—helping him internalize deep empathy, which has been instrumental to his success, and what he sees as an enormous need in organizations everywhere.

After Molly's chat with Martin, Vince, weeks into a new job, calls about how to respond to his boss, seemingly not pleased with his performance. (38:45)

Then, Virginia recalls a leader publicly bullying a teammate and wonders if with a different response, she might not have faced the retribution she did (46:25).

Join the show and learn how to navigate work while being invaluable and true to yourself.

Jeff, a seasoned executive, spoke candidly about his experience where those in the CEO role tend toward leading by directive and don’t seem interested in promoting open, inclusive environments (15:45).

Finally, Brad was keen to discuss how to handle situations where it appears someone isn’t putting forth their best effort (30:30) . I wrapped by responding to a request from someone who was happily in between jobs, though not comfortable with how exactly to talk about being so. Join the show and learn to navigate work while being invaluable and true to yourself.

How to gain confidence to participate more during meetings when you’re inclined to hang back. As a team leader, communicating tough news in a motivating way to a valued employee who didn’t get a much desired promotion. Confronting a team member who seems disengaged without being confrontational. Staying composed when you’re shocked by what someone has said. Join Molly for these topics and more as you learn to navigate work while being invaluable and true to yourself.

Bringing team members together to co-create how you’ll do your best work together and how to keep the team’s energy upbeat and deal with it when it’s not. Ways to teach young Board members to say no to gifts that don’t align with your nonprofit’s mission. Putting yourself in your peer’s shoes so they’ll embrace your constructive feedback, even when they have more experience, and overcoming what holds us back from being transparent and direct. Join Molly for these topics and more as you learn to navigate work while being invaluable and true to yourself.

If you’re the boss, how can you make suggestions without being too bossy? On the flip side, how can an employee turn around poor behavior from their boss? You’ll learn to deal with a not so aware, too controlling colleague, and how to make a stellar first impression in your first big presentation in your new job. Join Molly for these topics and more as you learn to navigate work while being invaluable and true to yourself.