https://simplecast.com The Savvy Adjuster Podcast Welcome to Alpine Intel’s The Savvy Adjuster Podcast, where insurance professionals can hear discussions by experts on a variety of topics related to what you may see in claims. We’ll discuss roof damages, electrical and HVAC system losses, product failures, fire origin and cause, workers’ compensation, complex commercial properties and equipment, and so much more. Each episode features guests from Alpine Intel’s operating brands—HVACi, StrikeCheck, National Fire Experts, Donan Engineering, Component Testing Laboratories, VRC Investigations, The Robison Group, TechLoss Consulting & Restoration, BSC Forensics, and Mecanica Scientific Services—who share their knowledge and experience through conversation and examples from in the field. Get an inside look at what the experts consider during assessments and how their insights can help you reach an accurate settlement, right here on The Savvy Adjuster Podcast. 2023 - 2024 The Savvy Adjuster Podcast en Wed, 17 Dec 2025 11:00:00 +0000 Mon, 9 Feb 2026 20:54:03 +0000 https://the-savvy-adjuster-podcast.simplecast.com The Savvy Adjuster Podcast https://image.simplecastcdn.com/images/43bbed6a-4284-4d95-8305-75b4228e8613/44f31092-5426-4ead-94f2-b8151d56ae11/3000x3000/savvy-adjuster-podcast-logo.jpg?aid=rss_feed https://the-savvy-adjuster-podcast.simplecast.com episodic Welcome to Alpine Intel’s The Savvy Adjuster Podcast, where insurance professionals can hear discussions by experts on a variety of topics related to what you may see in claims. We’ll discuss roof damages, electrical and HVAC system losses, product failures, fire origin and cause, workers’ compensation, complex commercial properties and equipment, and so much more. Each episode features guests from Alpine Intel’s operating brands—HVACi, StrikeCheck, National Fire Experts, Donan Engineering, Component Testing Laboratories, VRC Investigations, The Robison Group, TechLoss Consulting & Restoration, BSC Forensics, and Mecanica Scientific Services—who share their knowledge and experience through conversation and examples from in the field. Get an inside look at what the experts consider during assessments and how their insights can help you reach an accurate settlement, right here on The Savvy Adjuster Podcast. Alpine Intel false https://feeds.simplecast.com/TRUR6xOb property adjusters, insurance policy reviewer, claim investigator, liability determiner, insurance arbitrator, damage appraiser, claim examiner, claims specialist, loss adjuster, insurance assessor, property investigator, claims adjusters, insurance adjusters, insurance claims Alpine Intel marketing@ccgiq.com 7da7d3bb-9b4e-49e6-ac46-60827e58088b Smoke and Fire Impacts to Business-Critical Equipment In this episode of The Savvy Adjuster Podcast, we’re talking about the effects of smoke and fire damage on business-critical equipment. Host Chris Nichols welcomes back TechLoss Consulting and Restoration Corporate Vice President Bob Karbin and Vice President of Engineering Mikey Minor to discuss concerns about smoke and fire damage claims and the fire damage restoration process. These include corrosive elements in smoke, how extreme heat impacts functionality, and the importance of quickly stabilizing equipment. Listeners will gain insights into how degreed engineers can differentiate between repairable equipment and a total loss, factoring in everything from fire suppression system damage to business interruption.

Discussed in This Episode

  • How smoke and fire contamination damages business-critical equipment
  • The scientific process of wipe sampling to identify contamination levels
  • How damage can also be caused by fire suppression systems and firefighting efforts, introducing water, chemicals, and debris
  • Key actions adjusters and insureds should take to evaluate losses
  • The importance of timeliness to prevent further equipment deterioration and control costs
  • Stories from the field detailing unique and challenging smoke and fire claims, including explosions and widespread corrosion events

Additional Resources

Additional Resources About Smoke and Fire Damage Claims:

]]> Wed, 17 Dec 2025 11:00:00 +0000 marketing@ccgiq.com (Mikey Minor, Chris Nichols, Bob Karbin) https://the-savvy-adjuster-podcast.simplecast.com/episodes/smoke-and-fire-impacts-to-business-critical-equipment-lFL61ksb In this episode of The Savvy Adjuster Podcast, we’re talking about the effects of smoke and fire damage on business-critical equipment. Host Chris Nichols welcomes back TechLoss Consulting and Restoration Corporate Vice President Bob Karbin and Vice President of Engineering Mikey Minor to discuss concerns about smoke and fire damage claims and the fire damage restoration process. These include corrosive elements in smoke, how extreme heat impacts functionality, and the importance of quickly stabilizing equipment. Listeners will gain insights into how degreed engineers can differentiate between repairable equipment and a total loss, factoring in everything from fire suppression system damage to business interruption.

Discussed in This Episode

  • How smoke and fire contamination damages business-critical equipment
  • The scientific process of wipe sampling to identify contamination levels
  • How damage can also be caused by fire suppression systems and firefighting efforts, introducing water, chemicals, and debris
  • Key actions adjusters and insureds should take to evaluate losses
  • The importance of timeliness to prevent further equipment deterioration and control costs
  • Stories from the field detailing unique and challenging smoke and fire claims, including explosions and widespread corrosion events

Additional Resources

Additional Resources About Smoke and Fire Damage Claims:

]]> Smoke and Fire Impacts to Business-Critical Equipment Mikey Minor, Chris Nichols, Bob Karbin 00:15:31 In this episode of The Savvy Adjuster Podcast, we’re talking about the effects of smoke and fire damage on business-critical equipment. Host Chris Nichols welcomes back TechLoss Consulting and Restoration Corporate Vice President Bob Karbin and Vice President of Engineering Mikey Minor to discuss concerns about smoke and fire damage claims and the fire damage restoration process. These include corrosive elements in smoke, how extreme heat impacts functionality, and the importance of quickly stabilizing equipment. Listeners will gain insights into how degreed engineers can differentiate between repairable equipment and a total loss, factoring in everything from fire suppression system damage to business interruption. In this episode of The Savvy Adjuster Podcast, we’re talking about the effects of smoke and fire damage on business-critical equipment. Host Chris Nichols welcomes back TechLoss Consulting and Restoration Corporate Vice President Bob Karbin and Vice President of Engineering Mikey Minor to discuss concerns about smoke and fire damage claims and the fire damage restoration process. These include corrosive elements in smoke, how extreme heat impacts functionality, and the importance of quickly stabilizing equipment. Listeners will gain insights into how degreed engineers can differentiate between repairable equipment and a total loss, factoring in everything from fire suppression system damage to business interruption. dental equipment, insurance, claims, adjusters, adjuster false full 41 f2284441-5e60-418f-8042-9ebfb88e6346 Drilling Into What To Do With Dental Equipment Claims It’s time to drill down into the nuances of dental equipment claims with The Savvy Adjuster Podcast. When a peril impacts a dental office, the damage can extend beyond the patient chair. Host Chris Nichols is joined by TechLoss Consulting and Restoration Corporate Vice President Bob Karbin and Vice President of Engineering Mikey Minor to discuss the wide array of specialized equipment that can be compromised. They explore the common causes of loss, from water and smoke damage to power surges, and outline the critical first steps adjusters should take to mitigate further damage. 

Discussed in This Episode

  • The full range of equipment found in a dental office, including specialized lab and operatory tools
  • Common perils that impact sensitive equipment, such as water, smoke, power surges, and physical impact
  • Critical first steps and best practices for adjusters to follow when receiving a dental equipment claim to prevent further damage
  • The role of wear and tear and how degreed engineers can differentiate it from other causes of loss
  • The restoration and cleaning process for contaminated equipment to return it to pre-loss condition
  • Options for securing equipment to minimize business interruption for the insured
  • Real-world examples and stories from the field of complex dental equipment claims

Additional Resources

Additional Dental Equipment Claims Resources:

]]> Wed, 3 Dec 2025 11:00:00 +0000 marketing@ccgiq.com (Bob Karbin, Mikey Minor, Chris Nichols) https://the-savvy-adjuster-podcast.simplecast.com/episodes/drilling-into-what-to-do-with-dental-equipment-claims-QNVoqeVs It’s time to drill down into the nuances of dental equipment claims with The Savvy Adjuster Podcast. When a peril impacts a dental office, the damage can extend beyond the patient chair. Host Chris Nichols is joined by TechLoss Consulting and Restoration Corporate Vice President Bob Karbin and Vice President of Engineering Mikey Minor to discuss the wide array of specialized equipment that can be compromised. They explore the common causes of loss, from water and smoke damage to power surges, and outline the critical first steps adjusters should take to mitigate further damage. 

Discussed in This Episode

  • The full range of equipment found in a dental office, including specialized lab and operatory tools
  • Common perils that impact sensitive equipment, such as water, smoke, power surges, and physical impact
  • Critical first steps and best practices for adjusters to follow when receiving a dental equipment claim to prevent further damage
  • The role of wear and tear and how degreed engineers can differentiate it from other causes of loss
  • The restoration and cleaning process for contaminated equipment to return it to pre-loss condition
  • Options for securing equipment to minimize business interruption for the insured
  • Real-world examples and stories from the field of complex dental equipment claims

Additional Resources

Additional Dental Equipment Claims Resources:

]]> Drilling Into What To Do With Dental Equipment Claims Bob Karbin, Mikey Minor, Chris Nichols 00:29:37 It’s time to drill down into the nuances of dental equipment claims with The Savvy Adjuster Podcast. When a peril impacts a dental office, the damage can extend beyond the patient chair. Host Chris Nichols is joined by TechLoss Consulting and Restoration Corporate Vice President Bob Karbin and Vice President of Engineering Mikey Minor to discuss the wide array of specialized equipment that can be compromised. They explore the common causes of loss, from water and smoke damage to power surges, and outline the critical first steps adjusters should take to mitigate further damage. It’s time to drill down into the nuances of dental equipment claims with The Savvy Adjuster Podcast. When a peril impacts a dental office, the damage can extend beyond the patient chair. Host Chris Nichols is joined by TechLoss Consulting and Restoration Corporate Vice President Bob Karbin and Vice President of Engineering Mikey Minor to discuss the wide array of specialized equipment that can be compromised. They explore the common causes of loss, from water and smoke damage to power surges, and outline the critical first steps adjusters should take to mitigate further damage. dental equipment, insurance, claims, story, adjusters, adjuster false full 40 ae7d37ab-d9f4-4128-8e32-3f7bbab43f73 More Than Lightning: Other Perils Found in Electrical Equipment Claims Lightning and surge are often linked with electronics failures, but other perils might be playing a role. Alpine Intel Executive Vice President of Specialty Assessments Paul Whitmore and Alpine Intel’s Strategic Sales Development Manager Chris Tomlinson rejoin Alpine Intel Sales Operations Manager Chris Nichols on The Savvy Adjuster Podcast to discuss other causes of loss that lead to electrical equipment failures.

Discussed in This Episode 

  • Water damage to electronics
  • Weather-related perils
  • What to do when policyholders report the cause of loss as “unknown”

Additional Resources 

Additional Electronics Resources:

]]> Wed, 12 Nov 2025 12:00:00 +0000 marketing@ccgiq.com (Chris Tomlinson, Paul Whitmore, Chris Nichols) https://the-savvy-adjuster-podcast.simplecast.com/episodes/more-than-lightning-other-perils-found-in-electrical-equipment-claims-cNzS_M_H Lightning and surge are often linked with electronics failures, but other perils might be playing a role. Alpine Intel Executive Vice President of Specialty Assessments Paul Whitmore and Alpine Intel’s Strategic Sales Development Manager Chris Tomlinson rejoin Alpine Intel Sales Operations Manager Chris Nichols on The Savvy Adjuster Podcast to discuss other causes of loss that lead to electrical equipment failures.

Discussed in This Episode 

  • Water damage to electronics
  • Weather-related perils
  • What to do when policyholders report the cause of loss as “unknown”

Additional Resources 

Additional Electronics Resources:

]]> More Than Lightning: Other Perils Found in Electrical Equipment Claims Chris Tomlinson, Paul Whitmore, Chris Nichols 00:06:28 Lightning and surge are often linked with electronics failures, but other perils might be playing a role. Alpine Intel Executive Vice President of Specialty Assessments Paul Whitmore and Alpine Intel’s Strategic Sales Development Manager Chris Tomlinson rejoin Alpine Intel Sales Operations Manager Chris Nichols on The Savvy Adjuster Podcast to discuss other causes of loss that lead to electrical equipment failures. Lightning and surge are often linked with electronics failures, but other perils might be playing a role. Alpine Intel Executive Vice President of Specialty Assessments Paul Whitmore and Alpine Intel’s Strategic Sales Development Manager Chris Tomlinson rejoin Alpine Intel Sales Operations Manager Chris Nichols on The Savvy Adjuster Podcast to discuss other causes of loss that lead to electrical equipment failures. freezing, outdoor, insurance, electrical equipment, property, replacement, claims, story, repair, residential, adjusters, cold weather, freeze, adjuster, electronics, water damage false full 39 d6d996a3-0866-4b54-bc3a-7d90b81eac5b Claimed Residential Electrical Equipment You Shouldn’t Ignore The Savvy Adjuster Podcast returns with a look at various types of residential electrical equipment frequently found in claims. Alpine Intel Sales Operations Manager Chris Nichols is joined by Alpine Intel Executive Vice President of Specialty Assessments Paul Whitmore and Alpine Intel’s Strategic Sales Development Manager Chris Tomlinson, who each have an extensive history in the insurance industry. Listen as they discuss electronics that may fail during the cooler months and what perils, including water damage, might be affecting them.

Discussed in This Episode 

  • Outdoor residential electrical equipment often included in claims (including outdoor entertainment systems!)
  • Perils that impact electrically powered equipment in the summer months, such as lightning, and how causes of loss might shift with cooler temperatures to include fire, freezing conditions, and others
  • When repairs may be most appropriate versus a replacement
  • Why pools and hot tubs might still be included in winter claims
  • Water damage to electronics, its causes, and its impacts
  • Interesting electronics claims stories

Additional Resources 

Additional Electronics Resources:

]]> Wed, 29 Oct 2025 10:00:00 +0000 marketing@ccgiq.com (Paul Whitmore, Chris Tomlinson, Chris Nichols) https://the-savvy-adjuster-podcast.simplecast.com/episodes/claimed-residential-electrical-equipment-you-shouldnt-ignore-KOT65vA4 The Savvy Adjuster Podcast returns with a look at various types of residential electrical equipment frequently found in claims. Alpine Intel Sales Operations Manager Chris Nichols is joined by Alpine Intel Executive Vice President of Specialty Assessments Paul Whitmore and Alpine Intel’s Strategic Sales Development Manager Chris Tomlinson, who each have an extensive history in the insurance industry. Listen as they discuss electronics that may fail during the cooler months and what perils, including water damage, might be affecting them.

Discussed in This Episode 

  • Outdoor residential electrical equipment often included in claims (including outdoor entertainment systems!)
  • Perils that impact electrically powered equipment in the summer months, such as lightning, and how causes of loss might shift with cooler temperatures to include fire, freezing conditions, and others
  • When repairs may be most appropriate versus a replacement
  • Why pools and hot tubs might still be included in winter claims
  • Water damage to electronics, its causes, and its impacts
  • Interesting electronics claims stories

Additional Resources 

Additional Electronics Resources:

]]> Claimed Residential Electrical Equipment You Shouldn’t Ignore Paul Whitmore, Chris Tomlinson, Chris Nichols 00:23:06 The Savvy Adjuster Podcast returns with a look at various types of residential electrical equipment frequently found in claims. Alpine Intel Sales Operations Manager Chris Nichols is joined by Alpine Intel Executive Vice President of Specialty Assessments Paul Whitmore and Alpine Intel’s Strategic Sales Development Manager Chris Tomlinson, who each have an extensive history in the insurance industry. Listen as they discuss electronics that may fail during the cooler months and what perils, including water damage, might be affecting them. The Savvy Adjuster Podcast returns with a look at various types of residential electrical equipment frequently found in claims. Alpine Intel Sales Operations Manager Chris Nichols is joined by Alpine Intel Executive Vice President of Specialty Assessments Paul Whitmore and Alpine Intel’s Strategic Sales Development Manager Chris Tomlinson, who each have an extensive history in the insurance industry. Listen as they discuss electronics that may fail during the cooler months and what perils, including water damage, might be affecting them. freezing, outdoor, insurance, electrical equipment, property, replacement, claims, story, repair, residential, adjusters, cold weather, freeze, adjuster, electronics, water damage false full 38 3ac63431-3d96-4ea2-85d9-e0c6f2a5845f Certified Fire Protection Specialists: How To Tell if Fire Suppression Systems Impacted Fire Losses In this episode, Alpine Intel Senior Account Manager Chris Nichols is joined by National Fire Experts Certified Fire Protection Specialists (CFPS) Ted Forbes and Ryan Bain to discuss why it’s important to evaluate fire suppression systems following a fire incident. You’ll understand the difference between the certified fire investigators who determine origin and cause and the fire protection specialists who analyze whether fire suppression systems prevented or failed to prevent the spread of a fire. This can help adjusters determine what may have caused additional losses and if there may be other concerns at a property.

Discussed in This Episode:

  • The roles of Certified Fire Protection Specialists and certified fire investigators 
  • When during the claims process an adjuster should call for a CFPS 
  • How CFPS investigations can be done virtually 
  • Different types of Automatic Extinguishing Systems 
  • How location and codes impact findings
  • Stories from the field about CFPS investigations

Additional Resources:

]]> Fri, 8 Aug 2025 04:00:00 +0000 marketing@ccgiq.com (Ryan Bain, Ted Forbes, Chris Nichols) https://the-savvy-adjuster-podcast.simplecast.com/episodes/certified-fire-protection-specialists-how-to-tell-if-fire-suppression-systems-impacted-fire-losses-8Liaviss In this episode, Alpine Intel Senior Account Manager Chris Nichols is joined by National Fire Experts Certified Fire Protection Specialists (CFPS) Ted Forbes and Ryan Bain to discuss why it’s important to evaluate fire suppression systems following a fire incident. You’ll understand the difference between the certified fire investigators who determine origin and cause and the fire protection specialists who analyze whether fire suppression systems prevented or failed to prevent the spread of a fire. This can help adjusters determine what may have caused additional losses and if there may be other concerns at a property.

Discussed in This Episode:

  • The roles of Certified Fire Protection Specialists and certified fire investigators 
  • When during the claims process an adjuster should call for a CFPS 
  • How CFPS investigations can be done virtually 
  • Different types of Automatic Extinguishing Systems 
  • How location and codes impact findings
  • Stories from the field about CFPS investigations

Additional Resources:

]]> Certified Fire Protection Specialists: How To Tell if Fire Suppression Systems Impacted Fire Losses Ryan Bain, Ted Forbes, Chris Nichols 00:39:27 In this episode, Alpine Intel Senior Account Manager Chris Nichols is joined by National Fire Experts Certified Fire Protection Specialists (CFPS) Ted Forbes and Ryan Bain to discuss why it’s important to evaluate fire suppression systems following a fire incident. You’ll understand the difference between the certified fire investigators who determine origin and cause and the fire protection specialists who analyze whether fire suppression systems prevented or failed to prevent the spread of a fire. This can help adjusters determine what may have caused additional losses and if there may be other concerns at a property. In this episode, Alpine Intel Senior Account Manager Chris Nichols is joined by National Fire Experts Certified Fire Protection Specialists (CFPS) Ted Forbes and Ryan Bain to discuss why it’s important to evaluate fire suppression systems following a fire incident. You’ll understand the difference between the certified fire investigators who determine origin and cause and the fire protection specialists who analyze whether fire suppression systems prevented or failed to prevent the spread of a fire. This can help adjusters determine what may have caused additional losses and if there may be other concerns at a property. fire sprinkler system, cfps, commercial kitchen fire suppression, fire suppression systems false full 37 3c8c94e0-04b6-4cc8-98a3-ed7598a2f0f3 Take 10: Using Expert Vehicle Forensics in Litigation In this short episode, Senior Account Manager Chris Nichols returns with Forensic Engineer Brennan Clark of Alpine Intel’s Component Testing Laboratories and Curtis Whitfill, Vice President of SIU Compliance and CE Programs at Alpine Intel’s VRC Investigations. They discuss the role potential litigation plays in the evidence-gathering and preserving process for vehicle crash investigations and auto claims.

Discussed in This Episode:

  • What SIU investigators consider going into the assignment
  • The importance of accurate reports and evidence preservation
  • Keeping strict processes and single-line chains of custody at Component Testing Laboratories
  • How Crash Data Retrieval experts may be involved with depositions or serve as expert witnesses

Additional Resources:

]]> Wed, 16 Jul 2025 10:00:00 +0000 marketing@ccgiq.com (Brennan Clark, Curtis Whitfill, Chris Nichols) https://the-savvy-adjuster-podcast.simplecast.com/episodes/take-10-using-expert-vehicle-forensics-in-litigation-P1TkA7Sv In this short episode, Senior Account Manager Chris Nichols returns with Forensic Engineer Brennan Clark of Alpine Intel’s Component Testing Laboratories and Curtis Whitfill, Vice President of SIU Compliance and CE Programs at Alpine Intel’s VRC Investigations. They discuss the role potential litigation plays in the evidence-gathering and preserving process for vehicle crash investigations and auto claims.

Discussed in This Episode:

  • What SIU investigators consider going into the assignment
  • The importance of accurate reports and evidence preservation
  • Keeping strict processes and single-line chains of custody at Component Testing Laboratories
  • How Crash Data Retrieval experts may be involved with depositions or serve as expert witnesses

Additional Resources:

]]> Take 10: Using Expert Vehicle Forensics in Litigation Brennan Clark, Curtis Whitfill, Chris Nichols 00:07:51 In this short episode, Senior Account Manager Chris Nichols returns with Forensic Engineer Brennan Clark of Alpine Intel’s Component Testing Laboratories and Curtis Whitfill, Vice President of SIU Compliance and CE Programs at Alpine Intel’s VRC Investigations. They discuss the role potential litigation plays in the evidence-gathering and preserving process for vehicle crash investigations and auto claims. In this short episode, Senior Account Manager Chris Nichols returns with Forensic Engineer Brennan Clark of Alpine Intel’s Component Testing Laboratories and Curtis Whitfill, Vice President of SIU Compliance and CE Programs at Alpine Intel’s VRC Investigations. They discuss the role potential litigation plays in the evidence-gathering and preserving process for vehicle crash investigations and auto claims. auto accident case, vehicle crash investigation, vehicle forensics, auto claims false full 36 60d5833d-41db-49e3-a3e6-1c33c5948483 When You Should Turn to Vehicle Forensics in Auto Claims Learn how vehicle forensics and other investigation techniques can be included in the auto claims process during this episode of The Savvy Adjuster Podcast. Senior Account Manager Chris Nichols discusses what a vehicle’s Event Data Recorder, infotainment equipment, and 3D scan can tell adjusters with Forensic Engineer Brennan Clark of Alpine Intel’s Component Testing Laboratories. Curtis Whitfill, vice president of SIU Compliance and CE Programs at Alpine Intel’s VRC Investigations, joins to provide insights on other evidence sources. These include video, neighborhood canvassing, and license plate readers. The pair also shares stories of times this evidence confirmed an insured’s reported auto claim details, and when it proved something else.

Discussed in This Episode: 

  • Sources for reliable evidence that can be used in vehicle claims
  • What an Event Data Recorder can tell about vehicle characteristics at the time of the loss
  • What a vehicle’s infotainment equipment can show about cellphone usage
  • The incorporation of License Plate Readers in investigations
  • How to use evidence for the future of vehicle equipment claims
  • Red flags in auto claims
  • Real stories that show how evidence gathering impacts vehicle claims

Additional Resources: 

]]> Wed, 2 Jul 2025 10:00:00 +0000 marketing@ccgiq.com (Brennan Clark, Curtis Whitfill, Chris Nichols) https://the-savvy-adjuster-podcast.simplecast.com/episodes/when-you-should-turn-to-vehicle-forensics-in-auto-claims-J2SVLKFU Learn how vehicle forensics and other investigation techniques can be included in the auto claims process during this episode of The Savvy Adjuster Podcast. Senior Account Manager Chris Nichols discusses what a vehicle’s Event Data Recorder, infotainment equipment, and 3D scan can tell adjusters with Forensic Engineer Brennan Clark of Alpine Intel’s Component Testing Laboratories. Curtis Whitfill, vice president of SIU Compliance and CE Programs at Alpine Intel’s VRC Investigations, joins to provide insights on other evidence sources. These include video, neighborhood canvassing, and license plate readers. The pair also shares stories of times this evidence confirmed an insured’s reported auto claim details, and when it proved something else.

Discussed in This Episode: 

  • Sources for reliable evidence that can be used in vehicle claims
  • What an Event Data Recorder can tell about vehicle characteristics at the time of the loss
  • What a vehicle’s infotainment equipment can show about cellphone usage
  • The incorporation of License Plate Readers in investigations
  • How to use evidence for the future of vehicle equipment claims
  • Red flags in auto claims
  • Real stories that show how evidence gathering impacts vehicle claims

Additional Resources: 

]]> When You Should Turn to Vehicle Forensics in Auto Claims Brennan Clark, Curtis Whitfill, Chris Nichols 00:35:55 Learn how vehicle forensics and other investigation techniques can be included in the auto claims process during this episode of The Savvy Adjuster Podcast. Senior Account Manager Chris Nichols discusses what a vehicle’s Event Data Recorder, infotainment equipment, and 3D scan can tell adjusters with Forensic Engineer Brennan Clark of Alpine Intel’s Component Testing Laboratories. Curtis Whitfill, vice president of SIU Compliance and CE Programs at Alpine Intel’s VRC Investigations, joins to provide insights on other evidence sources. These include video, neighborhood canvassing, and license plate readers. The pair also shares stories of times this evidence confirmed an insured’s reported auto claim details, and when it proved something else. Learn how vehicle forensics and other investigation techniques can be included in the auto claims process during this episode of The Savvy Adjuster Podcast. Senior Account Manager Chris Nichols discusses what a vehicle’s Event Data Recorder, infotainment equipment, and 3D scan can tell adjusters with Forensic Engineer Brennan Clark of Alpine Intel’s Component Testing Laboratories. Curtis Whitfill, vice president of SIU Compliance and CE Programs at Alpine Intel’s VRC Investigations, joins to provide insights on other evidence sources. These include video, neighborhood canvassing, and license plate readers. The pair also shares stories of times this evidence confirmed an insured’s reported auto claim details, and when it proved something else. vehicle infotainment, vehicle forensics, car crash investigation, auto claims false full 35 93ee52d2-595e-448a-a675-d12b4eadc322 Simplifying Answers to Complex Claim Questions On this episode of The Savvy Adjuster Podcast, Alpine Intel’s Chief Revenue Officer, Reza Nikrooz, joins Senior Account Manager Chris Nichols to discuss the risks insurance adjusters face when they seek to settle a claim. Using his background in the insurance industry, he explains the risk of making a settlement decision without having all the facts, as well as steps adjusters can take to help ensure better accuracy for claims involving electrical and HVAC equipment. 

Additional Resources

Additional HVACi and StrikeCheck Resources:

]]> Wed, 4 Jun 2025 10:00:00 +0000 marketing@ccgiq.com (Reza Nikrooz, Chris Nichols) https://the-savvy-adjuster-podcast.simplecast.com/episodes/simplifying-answers-to-complex-claim-questions-VMKwpMjU On this episode of The Savvy Adjuster Podcast, Alpine Intel’s Chief Revenue Officer, Reza Nikrooz, joins Senior Account Manager Chris Nichols to discuss the risks insurance adjusters face when they seek to settle a claim. Using his background in the insurance industry, he explains the risk of making a settlement decision without having all the facts, as well as steps adjusters can take to help ensure better accuracy for claims involving electrical and HVAC equipment. 

Additional Resources

Additional HVACi and StrikeCheck Resources:

]]> Simplifying Answers to Complex Claim Questions Reza Nikrooz, Chris Nichols 00:22:33 On this episode of The Savvy Adjuster Podcast, Alpine Intel’s Chief Revenue Officer, Reza Nikrooz, joins Senior Account Manager Chris Nichols to discuss the risks insurance adjusters face when they seek to settle a claim. Using his background in the insurance industry, he explains the risk of making a settlement decision without having all the facts, as well as steps adjusters can take to help ensure better accuracy for claims involving electrical and HVAC equipment. On this episode of The Savvy Adjuster Podcast, Alpine Intel’s Chief Revenue Officer, Reza Nikrooz, joins Senior Account Manager Chris Nichols to discuss the risks insurance adjusters face when they seek to settle a claim. Using his background in the insurance industry, he explains the risk of making a settlement decision without having all the facts, as well as steps adjusters can take to help ensure better accuracy for claims involving electrical and HVAC equipment. strikecheck, hvaci, electronic and electrical claims, hvac claims, adjusters, insurance claims false full 33 1b9f9c11-560f-42f4-a223-2420afe83e7d Take 10: Protecting Against Lightning and Surge Damage Alpine Intel’s Customer Education Director, Jay Dykstra, is back on The Savvy Adjuster Podcast to discuss measures policyholders can take to protect their electronics from lightning and high voltage surge. He’ll explain to Senior Account Manager Chris Nichols and our listeners some options to prevent power surges—and why they’re not always enough.

Additional Resources

Additional Lightning and Surge Resources:

]]> Wed, 14 May 2025 10:00:00 +0000 marketing@ccgiq.com (Chris Nichols, Jay Dykstra) https://the-savvy-adjuster-podcast.simplecast.com/episodes/take-10-protecting-against-lightning-and-surge-damage-q06GHf3i Alpine Intel’s Customer Education Director, Jay Dykstra, is back on The Savvy Adjuster Podcast to discuss measures policyholders can take to protect their electronics from lightning and high voltage surge. He’ll explain to Senior Account Manager Chris Nichols and our listeners some options to prevent power surges—and why they’re not always enough.

Additional Resources

Additional Lightning and Surge Resources:

]]> Take 10: Protecting Against Lightning and Surge Damage Chris Nichols, Jay Dykstra 00:11:08 Alpine Intel’s Customer Education Director, Jay Dykstra, is back on The Savvy Adjuster Podcast to discuss measures policyholders can take to protect their electronics from lightning and high voltage surge. He’ll explain to Senior Account Manager Chris Nichols and our listeners some options to prevent power surges—and why they’re not always enough. Alpine Intel’s Customer Education Director, Jay Dykstra, is back on The Savvy Adjuster Podcast to discuss measures policyholders can take to protect their electronics from lightning and high voltage surge. He’ll explain to Senior Account Manager Chris Nichols and our listeners some options to prevent power surges—and why they’re not always enough. lightning damage, surge protection, power surge damage, lightning damage claim false full 32 e5f3d4bb-ef16-4d17-8522-a02383f8f594 Assessing Surge and Lightning Damage Alpine Intel’s Customer Education Director, Jay Dykstra, once again talks with Senior Account Manager Chris Nichols on The Savvy Adjuster Podcast. This time, their conversation revolves around lightning damage to electronics, HVAC equipment, and more. Jay sheds some light on why policyholders often suspect lightning when another peril is at play, how experts deliver an accurate cause of loss, what items are particularly susceptible to lightning and surge damage, and much more. 

Discussed in This Episode

  • Why lightning is a frequently reported cause of loss
  • How expert assessments can provide adjusters with an accurate cause of loss
  • Electrical items and other components vulnerable to lightning damage
  • Deciding on the next best steps for items damaged by lightning and power surge
  • Claim scenarios involving reported lightning damage

Additional Resources

Additional Lightning and Surge Resources:

]]> Wed, 23 Apr 2025 11:00:00 +0000 marketing@ccgiq.com (Chris Nichols, Jay Dykstra) https://the-savvy-adjuster-podcast.simplecast.com/episodes/assessing-surge-and-lightning-damage-R7y_xjtf Alpine Intel’s Customer Education Director, Jay Dykstra, once again talks with Senior Account Manager Chris Nichols on The Savvy Adjuster Podcast. This time, their conversation revolves around lightning damage to electronics, HVAC equipment, and more. Jay sheds some light on why policyholders often suspect lightning when another peril is at play, how experts deliver an accurate cause of loss, what items are particularly susceptible to lightning and surge damage, and much more. 

Discussed in This Episode

  • Why lightning is a frequently reported cause of loss
  • How expert assessments can provide adjusters with an accurate cause of loss
  • Electrical items and other components vulnerable to lightning damage
  • Deciding on the next best steps for items damaged by lightning and power surge
  • Claim scenarios involving reported lightning damage

Additional Resources

Additional Lightning and Surge Resources:

]]> Assessing Surge and Lightning Damage Chris Nichols, Jay Dykstra 00:34:57 Alpine Intel’s Customer Education Director, Jay Dykstra, once again talks with Senior Account Manager Chris Nichols on The Savvy Adjuster Podcast. This time, their conversation revolves around lightning damage to electronics, HVAC equipment, and more. Jay sheds some light on why policyholders often suspect lightning when another peril is at play, how experts deliver an accurate cause of loss, what items are particularly susceptible to lightning and surge damage, and much more. Alpine Intel’s Customer Education Director, Jay Dykstra, once again talks with Senior Account Manager Chris Nichols on The Savvy Adjuster Podcast. This time, their conversation revolves around lightning damage to electronics, HVAC equipment, and more. Jay sheds some light on why policyholders often suspect lightning when another peril is at play, how experts deliver an accurate cause of loss, what items are particularly susceptible to lightning and surge damage, and much more. lightning damage, power surge damage, lightning damage claim false full 31 60bb1c39-16c6-4109-9093-2ebee76925fd Believe in Better: Core Industry Principles With CEO Damon Stafford Chris Nichols welcomes a very special guest to this episode of The Savvy Adjuster Podcast: Damon Stafford, Alpine Intel’s CEO. Damon talks about the philosophies he lays out in his book, Believe in Better: The Evolution of Core Principles That Pioneered an Industry, in which he draws upon his decades of experience to share tips about how leaders can succeed, particularly in the evolving insurance industry, by demonstrating core values, embracing innovation, and getting the most out of your team. 

Discussed in This Episode

  • How establishing and demonstrating core values drives success
  • Becoming an industry leader through innovation and persistence
  • Offering encouragement and avoiding echo chambers within a leadership team
  • How insurance leaders can respond to key challenges

Additional Resources

Additional Insurance Leadership Resources:

]]> Wed, 9 Apr 2025 13:20:11 +0000 marketing@ccgiq.com (Damon Stafford, Chris Nichols) https://the-savvy-adjuster-podcast.simplecast.com/episodes/believe-in-better-core-industry-principles-with-ceo-damon-stafford-TQ_uHQjO Chris Nichols welcomes a very special guest to this episode of The Savvy Adjuster Podcast: Damon Stafford, Alpine Intel’s CEO. Damon talks about the philosophies he lays out in his book, Believe in Better: The Evolution of Core Principles That Pioneered an Industry, in which he draws upon his decades of experience to share tips about how leaders can succeed, particularly in the evolving insurance industry, by demonstrating core values, embracing innovation, and getting the most out of your team. 

Discussed in This Episode

  • How establishing and demonstrating core values drives success
  • Becoming an industry leader through innovation and persistence
  • Offering encouragement and avoiding echo chambers within a leadership team
  • How insurance leaders can respond to key challenges

Additional Resources

Additional Insurance Leadership Resources:

]]> Believe in Better: Core Industry Principles With CEO Damon Stafford Damon Stafford, Chris Nichols 00:25:57 Chris Nichols welcomes a very special guest to this episode of The Savvy Adjuster Podcast: Damon Stafford, Alpine Intel’s CEO. Damon talks about the philosophies he lays out in his book, Believe in Better: The Evolution of Core Principles That Pioneered an Industry, in which he draws upon his decades of experience to share tips about how leaders can succeed, particularly in the evolving insurance industry, by demonstrating core values, embracing innovation, and getting the most out of your team. Chris Nichols welcomes a very special guest to this episode of The Savvy Adjuster Podcast: Damon Stafford, Alpine Intel’s CEO. Damon talks about the philosophies he lays out in his book, Believe in Better: The Evolution of Core Principles That Pioneered an Industry, in which he draws upon his decades of experience to share tips about how leaders can succeed, particularly in the evolving insurance industry, by demonstrating core values, embracing innovation, and getting the most out of your team. believe in better, damon stafford, insurance industry leaders false full 30 649d0f2b-6080-4b6b-af04-7c6b28c70d34 Take 10: Real Assessments of Wind-Related Roofing Claims This episode of Alpine Intel’s The Savvy Adjuster Podcast features Alpine Intel Technical Education Trainer Kevin Huelsman and Donan licensed Forensic Engineer Josh Hegenderfer sharing intriguing their own stories of inspections of roofs with suspected wind-damage. These examples highlight the unique possibilities in each claim and that the actual cause of loss isn’t always what it was reported to be.

Additional Resources

Additional Wind-Damaged Roofing Resources:

]]> Wed, 26 Mar 2025 10:00:00 +0000 marketing@ccgiq.com (Chris Nichols, Josh Hegenderfer, Kevin Huelsman) https://the-savvy-adjuster-podcast.simplecast.com/episodes/take-10-real-assessments-of-wind-related-roofing-claims-WXFQV_g1 This episode of Alpine Intel’s The Savvy Adjuster Podcast features Alpine Intel Technical Education Trainer Kevin Huelsman and Donan licensed Forensic Engineer Josh Hegenderfer sharing intriguing their own stories of inspections of roofs with suspected wind-damage. These examples highlight the unique possibilities in each claim and that the actual cause of loss isn’t always what it was reported to be.

Additional Resources

Additional Wind-Damaged Roofing Resources:

]]> Take 10: Real Assessments of Wind-Related Roofing Claims Chris Nichols, Josh Hegenderfer, Kevin Huelsman 00:08:52 This episode of Alpine Intel’s The Savvy Adjuster Podcast features Alpine Intel Technical Education Trainer Kevin Huelsman and Donan licensed Forensic Engineer Josh Hegenderfer sharing intriguing their own stories of inspections of roofs with suspected wind-damage. These examples highlight the unique possibilities in each claim and that the actual cause of loss isn’t always what it was reported to be. This episode of Alpine Intel’s The Savvy Adjuster Podcast features Alpine Intel Technical Education Trainer Kevin Huelsman and Donan licensed Forensic Engineer Josh Hegenderfer sharing intriguing their own stories of inspections of roofs with suspected wind-damage. These examples highlight the unique possibilities in each claim and that the actual cause of loss isn’t always what it was reported to be. property adjusters, wind damage roof inspection, insurance claims, claims adjusters, wind damage claims false full 29 075e87de-3151-499d-9eec-6f7412347f03 Diagnosing Wind Damage to Asphalt Shingle Roofs Returning guest and Alpine Intel Technical Education Trainer Kevin Huelsman, and Donan licensed Forensic Engineer Josh Hegenderfer join Senior Account Manager Chris Nichols to talk about how wind can damage asphalt shingle roofs and other perils that might be mistaken for wind. They share their respective insights as a former adjuster and an onsite inspector, so listeners can know when an objective expert assessment is beneficial and what to look for from the engineer’s investigation and report. 

Discussed in This Episode

  • Claim details that may point to the need for an objective assessment
  • What engineers consider before their onsite roof inspection of reported wind damage
  • How collateral indicators help experts draw their conclusions
  • How shingle design, installation, and condition impact wind resistance
  • Onsite evidence of wind damage vs. other causes of loss

Additional Resources

Additional Wind-Damaged Roofing Resources:

]]> Wed, 12 Mar 2025 12:49:39 +0000 marketing@ccgiq.com (Josh Hegenderfer, Kevin Huelsman, Chris Nichols) https://the-savvy-adjuster-podcast.simplecast.com/episodes/diagnosing-wind-damage-to-asphalt-shingle-roofs-szY3QN81 Returning guest and Alpine Intel Technical Education Trainer Kevin Huelsman, and Donan licensed Forensic Engineer Josh Hegenderfer join Senior Account Manager Chris Nichols to talk about how wind can damage asphalt shingle roofs and other perils that might be mistaken for wind. They share their respective insights as a former adjuster and an onsite inspector, so listeners can know when an objective expert assessment is beneficial and what to look for from the engineer’s investigation and report. 

Discussed in This Episode

  • Claim details that may point to the need for an objective assessment
  • What engineers consider before their onsite roof inspection of reported wind damage
  • How collateral indicators help experts draw their conclusions
  • How shingle design, installation, and condition impact wind resistance
  • Onsite evidence of wind damage vs. other causes of loss

Additional Resources

Additional Wind-Damaged Roofing Resources:

]]> Diagnosing Wind Damage to Asphalt Shingle Roofs Josh Hegenderfer, Kevin Huelsman, Chris Nichols 00:38:49 Returning guest and Alpine Intel Technical Education Trainer Kevin Huelsman, and Donan licensed Forensic Engineer Josh Hegenderfer join Senior Account Manager Chris Nichols to talk about how wind can damage asphalt shingle roofs and other perils that might be mistaken for wind. They share their respective insights as a former adjuster and an onsite inspector, so listeners can know when an objective expert assessment is beneficial and what to look for from the engineer’s investigation and report. Returning guest and Alpine Intel Technical Education Trainer Kevin Huelsman, and Donan licensed Forensic Engineer Josh Hegenderfer join Senior Account Manager Chris Nichols to talk about how wind can damage asphalt shingle roofs and other perils that might be mistaken for wind. They share their respective insights as a former adjuster and an onsite inspector, so listeners can know when an objective expert assessment is beneficial and what to look for from the engineer’s investigation and report. false full 28 edd666b8-0773-422f-854e-c2c430cc291d Take 10: Fire Hazards in Commercial Kitchens National Fire Experts Certified Fire Investigator Mark Howard once again sits down with The Savvy Adjuster Podcast host Chris Nichols to talk about kitchen fires. This time, they’re exploring what makes commercial kitchen fire investigations different from residential ones, including the equipment and additional parties more likely to be involved in fire claims impacting hotel, restaurant, or cafeteria kitchens.

Additional Resources 

Additional Commercial Kitchen Fire Resources: 

]]> Wed, 26 Feb 2025 11:00:00 +0000 marketing@ccgiq.com (Chris Nichols, Mark Howard) https://the-savvy-adjuster-podcast.simplecast.com/episodes/take-10-fire-hazards-in-commercial-kitchens-YCMj3d7U National Fire Experts Certified Fire Investigator Mark Howard once again sits down with The Savvy Adjuster Podcast host Chris Nichols to talk about kitchen fires. This time, they’re exploring what makes commercial kitchen fire investigations different from residential ones, including the equipment and additional parties more likely to be involved in fire claims impacting hotel, restaurant, or cafeteria kitchens.

Additional Resources 

Additional Commercial Kitchen Fire Resources: 

]]> Take 10: Fire Hazards in Commercial Kitchens Chris Nichols, Mark Howard 00:07:05 National Fire Experts Certified Fire Investigator Mark Howard once again sits down with The Savvy Adjuster Podcast host Chris Nichols to talk about kitchen fires. This time, they’re exploring what makes commercial kitchen fire investigations different from residential ones, including the equipment and additional parties more likely to be involved in fire claims impacting hotel, restaurant, or cafeteria kitchens. National Fire Experts Certified Fire Investigator Mark Howard once again sits down with The Savvy Adjuster Podcast host Chris Nichols to talk about kitchen fires. This time, they’re exploring what makes commercial kitchen fire investigations different from residential ones, including the equipment and additional parties more likely to be involved in fire claims impacting hotel, restaurant, or cafeteria kitchens. commercial kitchen fires, restaurant fires false full 27 48eb4338-7173-4648-8538-972230d94e16 Investigating Residential Kitchen Fire Claims Join host Chris Nichols in this episode of The Savvy Adjuster Podcast as he chats with National Fire Experts (NFE) Certified Fire Investigator Mark Howard about residential kitchen fires, including range top and cooktop fires. You’ll learn how NFE’s systematic approach to fire investigation helps answer questions adjusters ask about each unique claim. Chris and Mark will also discuss common kitchen fire causes, what interviews can contribute to an investigation, and much more.

Discussed in This Episode

  • Concerns from different types of adjusters handling kitchen fire claims
  • Common kitchen fire causes
  • The NFE approach to fire investigations
  • What fire patterns can tell us
  • Evidence testing and management for fire investigations
  • Real examples of kitchen fire claim investigations

Additional Resources

Additional Fraud Investigation Resources:

]]> Wed, 12 Feb 2025 14:15:00 +0000 marketing@ccgiq.com (Chris Nichols, Mark Howard) https://the-savvy-adjuster-podcast.simplecast.com/episodes/investigating-residential-kitchen-fire-claims-TnVXee5V Join host Chris Nichols in this episode of The Savvy Adjuster Podcast as he chats with National Fire Experts (NFE) Certified Fire Investigator Mark Howard about residential kitchen fires, including range top and cooktop fires. You’ll learn how NFE’s systematic approach to fire investigation helps answer questions adjusters ask about each unique claim. Chris and Mark will also discuss common kitchen fire causes, what interviews can contribute to an investigation, and much more.

Discussed in This Episode

  • Concerns from different types of adjusters handling kitchen fire claims
  • Common kitchen fire causes
  • The NFE approach to fire investigations
  • What fire patterns can tell us
  • Evidence testing and management for fire investigations
  • Real examples of kitchen fire claim investigations

Additional Resources

Additional Fraud Investigation Resources:

]]> Investigating Residential Kitchen Fire Claims Chris Nichols, Mark Howard 00:28:56 Join host Chris Nichols in this episode of The Savvy Adjuster Podcast as he chats with National Fire Experts (NFE) Certified Fire Investigator Mark Howard about residential kitchen fires, including range top and cooktop fires. You’ll learn how NFE’s systematic approach to fire investigation helps answer questions adjusters ask about each unique claim. Chris and Mark will also discuss common kitchen fire causes, what interviews can contribute to an investigation, and much more. Join host Chris Nichols in this episode of The Savvy Adjuster Podcast as he chats with National Fire Experts (NFE) Certified Fire Investigator Mark Howard about residential kitchen fires, including range top and cooktop fires. You’ll learn how NFE’s systematic approach to fire investigation helps answer questions adjusters ask about each unique claim. Chris and Mark will also discuss common kitchen fire causes, what interviews can contribute to an investigation, and much more. kitchen fire, kitchen fire damage, kitchen fires, kitchen fire causes false full 26 dff744d1-4825-4093-912b-381cd34d0984 Take 10: Scene Investigations of Questionable Vehicle Claims Host Chris Nichols is once again joined by Curtis Whitfill, VRC Investigations’ vice president of SIU compliance and CE programs. Continuing with the theme of scene investigations, this episode explores why they are so important in claims where vehicle insurance fraud is suspected. Learn what red flags might indicate questionable claims and what information an investigator can obtain to confirm their veracity.

Additional Resources 

Additional Scene Investigation and Vehicle Resources: 

]]> Wed, 29 Jan 2025 16:00:00 +0000 marketing@ccgiq.com (Curtis Whitfill, Chris Nichols) https://the-savvy-adjuster-podcast.simplecast.com/episodes/take-10-scene-investigations-of-questionable-vehicle-claims-OZ_dpOdK Host Chris Nichols is once again joined by Curtis Whitfill, VRC Investigations’ vice president of SIU compliance and CE programs. Continuing with the theme of scene investigations, this episode explores why they are so important in claims where vehicle insurance fraud is suspected. Learn what red flags might indicate questionable claims and what information an investigator can obtain to confirm their veracity.

Additional Resources 

Additional Scene Investigation and Vehicle Resources: 

]]> Take 10: Scene Investigations of Questionable Vehicle Claims Curtis Whitfill, Chris Nichols 00:06:30 Host Chris Nichols is once again joined by Curtis Whitfill, VRC Investigations’ vice president of SIU compliance and CE programs. Continuing with the theme of scene investigations, this episode explores why they are so important in claims where vehicle insurance fraud is suspected. Learn what red flags might indicate questionable claims and what information an investigator can obtain to confirm their veracity. Host Chris Nichols is once again joined by Curtis Whitfill, VRC Investigations’ vice president of SIU compliance and CE programs. Continuing with the theme of scene investigations, this episode explores why they are so important in claims where vehicle insurance fraud is suspected. Learn what red flags might indicate questionable claims and what information an investigator can obtain to confirm their veracity. car insurance fraud, auto insurance fraud, car insurance investigation, vehicle insurance fraud false full 25 df7932dd-5ae2-47fb-b351-21d609706ccd Why To Prioritize Scene Investigations In 2025’s first episode of The Savvy Adjuster Podcast, host Chris Nichols welcomes VRC Investigations’ Vice President of SIU Compliance and CE Programs Curtis Whitfill to delve into the importance of scene investigations. Find out what red flags adjusters notice that may indicate the need for an expert, techniques VRC employs to get the evidence to verify claim facts, parties they interview, and more.

Discussed in This Episode

  • Types of claims that benefit most from scene investigations
  • Red flags that may indicate fraud
  • Scene investigations vs. desk reviews
  • How investigators identify people to interview
  • Additional examples from real scene investigations

Additional Resources

Additional Fraud Investigation Resources:

]]> Wed, 15 Jan 2025 13:15:00 +0000 marketing@ccgiq.com (Curtis Whitfill, Chris Nichols) https://the-savvy-adjuster-podcast.simplecast.com/episodes/why-to-prioritize-scene-investigations-MdBB9iPo In 2025’s first episode of The Savvy Adjuster Podcast, host Chris Nichols welcomes VRC Investigations’ Vice President of SIU Compliance and CE Programs Curtis Whitfill to delve into the importance of scene investigations. Find out what red flags adjusters notice that may indicate the need for an expert, techniques VRC employs to get the evidence to verify claim facts, parties they interview, and more.

Discussed in This Episode

  • Types of claims that benefit most from scene investigations
  • Red flags that may indicate fraud
  • Scene investigations vs. desk reviews
  • How investigators identify people to interview
  • Additional examples from real scene investigations

Additional Resources

Additional Fraud Investigation Resources:

]]> Why To Prioritize Scene Investigations Curtis Whitfill, Chris Nichols 00:34:15 In 2025’s first episode of The Savvy Adjuster Podcast, host Chris Nichols welcomes VRC Investigations’ Vice President of SIU Compliance and CE Programs Curtis Whitfill to delve into the importance of scene investigations. Find out what red flags adjusters notice that may indicate the need for an expert, techniques VRC employs to get the evidence to verify claim facts, parties they interview, and more. In 2025’s first episode of The Savvy Adjuster Podcast, host Chris Nichols welcomes VRC Investigations’ Vice President of SIU Compliance and CE Programs Curtis Whitfill to delve into the importance of scene investigations. Find out what red flags adjusters notice that may indicate the need for an expert, techniques VRC employs to get the evidence to verify claim facts, parties they interview, and more. false full 24 beb95d66-e0c7-4a6d-a2cf-142f184e862b How Code and Regulation Updates Impact Claims We wrap up 2024 on The Savvy Adjuster Podcast with a discussion about how recent and upcoming changes to codes and regulations can impact claims, and a look at the various sources available to adjusters who want to make sure they’re making accurate settlement decisions. Host Chris Nichols is joined by returning guests, Alpine Intel’s Director of Customer Education Jay Dykstra and Donan’s Principal Forensic Engineer Rich Grimshaw, as they touch on HVAC refrigerant legislation, building codes, and more.

Discussed in This Episode

  • Why adjusters need to know about codes and regulations
  • How experts use of code knowledge in their conclusion and recommendations
  • Important organizations and codes that may be referenced
  • The AIM Act and other refrigerant legislation
  • 2024 changes to the International Residential Code

Additional Resources

Additional Code and Regulation Resources:

]]> Wed, 18 Dec 2024 13:30:00 +0000 marketing@ccgiq.com (Rich Grimshaw, Jay Dykstra, Chris Nichols) https://the-savvy-adjuster-podcast.simplecast.com/episodes/how-code-and-regulation-updates-impact-claims-HWFjkvw3 We wrap up 2024 on The Savvy Adjuster Podcast with a discussion about how recent and upcoming changes to codes and regulations can impact claims, and a look at the various sources available to adjusters who want to make sure they’re making accurate settlement decisions. Host Chris Nichols is joined by returning guests, Alpine Intel’s Director of Customer Education Jay Dykstra and Donan’s Principal Forensic Engineer Rich Grimshaw, as they touch on HVAC refrigerant legislation, building codes, and more.

Discussed in This Episode

  • Why adjusters need to know about codes and regulations
  • How experts use of code knowledge in their conclusion and recommendations
  • Important organizations and codes that may be referenced
  • The AIM Act and other refrigerant legislation
  • 2024 changes to the International Residential Code

Additional Resources

Additional Code and Regulation Resources:

]]> How Code and Regulation Updates Impact Claims Rich Grimshaw, Jay Dykstra, Chris Nichols 00:37:35 We wrap up 2024 on The Savvy Adjuster Podcast with a discussion about how recent and upcoming changes to codes and regulations can impact claims, and a look at the various sources available to adjusters who want to make sure they’re making accurate settlement decisions. Host Chris Nichols is joined by returning guests, Alpine Intel’s Director of Customer Education Jay Dykstra and Donan’s Principal Forensic Engineer Rich Grimshaw, as they touch on HVAC refrigerant legislation, building codes, and more. We wrap up 2024 on The Savvy Adjuster Podcast with a discussion about how recent and upcoming changes to codes and regulations can impact claims, and a look at the various sources available to adjusters who want to make sure they’re making accurate settlement decisions. Host Chris Nichols is joined by returning guests, Alpine Intel’s Director of Customer Education Jay Dykstra and Donan’s Principal Forensic Engineer Rich Grimshaw, as they touch on HVAC refrigerant legislation, building codes, and more. electrical, regulations, building, podcast, refrigerant, claims, adjusters, hvac, codes false full 23 347c1e34-71ee-4753-810f-1a77308f9a13 National Fire Experts: PC360 Luminaries Class of 2024 Host Chris Nichols welcomes National Fire Experts General Manager Pat Walsh and Senior National Fire Experts Account Executive Kathleen Riley to talk about NFE’s use of customer feedback and insurance industry pain points to enhance origin and cause investigation offerings. This earned the brand a spot in PropertyCasualty360’s Insurance Luminaries Class of 2024 in the Claims Innovation category. In this short episode, learn how NFE addressed cycle time concerns and updated reports to ensure adjusters had everything they needed to take confident next steps. Listen on Apple, Spotify, or your favorite podcast platform. 

Additional Resources

Additional National Fire Experts Resources:

]]> Wed, 20 Nov 2024 13:52:04 +0000 marketing@ccgiq.com (Pat Walsh, Kathleen Riley, Chris Nichols) https://the-savvy-adjuster-podcast.simplecast.com/episodes/national-fire-experts-pc360-luminaries-class-of-2024-bKtOMt2R Host Chris Nichols welcomes National Fire Experts General Manager Pat Walsh and Senior National Fire Experts Account Executive Kathleen Riley to talk about NFE’s use of customer feedback and insurance industry pain points to enhance origin and cause investigation offerings. This earned the brand a spot in PropertyCasualty360’s Insurance Luminaries Class of 2024 in the Claims Innovation category. In this short episode, learn how NFE addressed cycle time concerns and updated reports to ensure adjusters had everything they needed to take confident next steps. Listen on Apple, Spotify, or your favorite podcast platform. 

Additional Resources

Additional National Fire Experts Resources:

]]> National Fire Experts: PC360 Luminaries Class of 2024 Pat Walsh, Kathleen Riley, Chris Nichols 00:09:17 Host Chris Nichols welcomes National Fire Experts General Manager Pat Walsh and Senior National Fire Experts Account Executive Kathleen Riley to talk about NFE’s use of customer feedback and insurance industry pain points to enhance origin and cause investigation offerings. This earned the brand a spot in PropertyCasualty360’s Insurance Luminaries Class of 2024 in the Claims Innovation category. In this short episode, learn how NFE addressed cycle time concerns and updated reports to ensure adjusters had everything they needed to take confident next steps. Listen on Apple (https://bit.ly/4fXsUw4), Spotify (https://bit.ly/4dRPNiz), or your favorite podcast platform. Host Chris Nichols welcomes National Fire Experts General Manager Pat Walsh and Senior National Fire Experts Account Executive Kathleen Riley to talk about NFE’s use of customer feedback and insurance industry pain points to enhance origin and cause investigation offerings. This earned the brand a spot in PropertyCasualty360’s Insurance Luminaries Class of 2024 in the Claims Innovation category. In this short episode, learn how NFE addressed cycle time concerns and updated reports to ensure adjusters had everything they needed to take confident next steps. Listen on Apple (https://bit.ly/4fXsUw4), Spotify (https://bit.ly/4dRPNiz), or your favorite podcast platform. insurance industry challenges, origin and cause, fire investigation, cycle time, fire claims, claims innovation false full 22 5165aabb-1425-4d90-8d21-354728422d5d Water Damage to Structural Elements On this episode of The Savvy Adjuster Podcast, host Chris Nichols is joined by Donan’s Principal Forensic Engineer Rich Grimshaw and Senior Project Engineer Alec Haugdahl to discuss the huge topic of water intrusion, leaks, and other sources of water damage to structural components. Learn from their expertise and experience about internal and external water sources, which structural elements are more vulnerable to moisture damage, and what adjusters should ask when water is a suspected cause of loss.

Discussed in This Episode

  • Common sources for damage from water
  • Structural elements susceptible to water damage
  • How experts assess reported water damage
  • What adjusters should consider before settling structural water claims
  • Real examples of structural water damage assessments

Additional Resources

Additional Structural Water Loss Resources

]]> Wed, 6 Nov 2024 11:00:00 +0000 marketing@ccgiq.com (Rich Grimshaw, Alec Haugdahl, Chris Nichols) https://the-savvy-adjuster-podcast.simplecast.com/episodes/water-damage-to-structural-elements-rdEwe6Pt On this episode of The Savvy Adjuster Podcast, host Chris Nichols is joined by Donan’s Principal Forensic Engineer Rich Grimshaw and Senior Project Engineer Alec Haugdahl to discuss the huge topic of water intrusion, leaks, and other sources of water damage to structural components. Learn from their expertise and experience about internal and external water sources, which structural elements are more vulnerable to moisture damage, and what adjusters should ask when water is a suspected cause of loss.

Discussed in This Episode

  • Common sources for damage from water
  • Structural elements susceptible to water damage
  • How experts assess reported water damage
  • What adjusters should consider before settling structural water claims
  • Real examples of structural water damage assessments

Additional Resources

Additional Structural Water Loss Resources

]]> Water Damage to Structural Elements Rich Grimshaw, Alec Haugdahl, Chris Nichols 00:39:08 On this episode of The Savvy Adjuster Podcast, host Chris Nichols is joined by Donan’s Principal Forensic Engineer Rich Grimshaw and Senior Project Engineer Alec Haugdahl to discuss the huge topic of water intrusion, leaks, and other sources of water damage to structural components. Learn from their expertise and experience about internal and external water sources, which structural elements are more vulnerable to moisture damage, and what adjusters should ask when water is a suspected cause of loss. On this episode of The Savvy Adjuster Podcast, host Chris Nichols is joined by Donan’s Principal Forensic Engineer Rich Grimshaw and Senior Project Engineer Alec Haugdahl to discuss the huge topic of water intrusion, leaks, and other sources of water damage to structural components. Learn from their expertise and experience about internal and external water sources, which structural elements are more vulnerable to moisture damage, and what adjusters should ask when water is a suspected cause of loss. damage from water, water damage in homes, insurance, claims, adjusters, water damage assessment, water intrusion false full 21 42caeeff-720d-4203-b731-48cae8da8371 Take 10: Smoke and Fire Damage to HVAC Equipment Host Chris Nichols is once again joined by Alpine Intel Customer Education Director Jay Dykstra. This time, Jay’s delving into “the dreaded puffback.” Learn what puffbacks are, what can cause them, and what these challenging (and messy) claims can look like for both the adjuster and assessing expert. Listen on Apple, Spotify, or your favorite podcast platform.

Additional Resources

Additional Puffback Resources:

]]> Wed, 16 Oct 2024 10:00:00 +0000 marketing@ccgiq.com (Jay Dykstra, Chris Nichols) https://the-savvy-adjuster-podcast.simplecast.com/episodes/take-10-smoke-and-fire-damage-to-hvac-equipment-qEHxUOXH Host Chris Nichols is once again joined by Alpine Intel Customer Education Director Jay Dykstra. This time, Jay’s delving into “the dreaded puffback.” Learn what puffbacks are, what can cause them, and what these challenging (and messy) claims can look like for both the adjuster and assessing expert. Listen on Apple, Spotify, or your favorite podcast platform.

Additional Resources

Additional Puffback Resources:

]]> Take 10: Smoke and Fire Damage to HVAC Equipment Jay Dykstra, Chris Nichols 00:10:58 Host Chris Nichols is once again joined by Alpine Intel Customer Education Director Jay Dykstra. This time, Jay’s delving into “the dreaded puffback.” Learn what puffbacks are, what can cause them, and what these challenging (and messy) claims can look like for both the adjuster and assessing expert. Listen on Apple (https://bit.ly/4fXsUw4), Spotify (https://bit.ly/4dRPNiz), or your favorite podcast platform. Host Chris Nichols is once again joined by Alpine Intel Customer Education Director Jay Dykstra. This time, Jay’s delving into “the dreaded puffback.” Learn what puffbacks are, what can cause them, and what these challenging (and messy) claims can look like for both the adjuster and assessing expert. Listen on Apple (https://bit.ly/4fXsUw4), Spotify (https://bit.ly/4dRPNiz), or your favorite podcast platform. puffback, hvac damage, hvac fires, furnace fires, hvac smoke damage, common causes of hvac fires false full 20 17c20ff9-e662-43e2-a2e2-f5b0626e0ca1 Smoke and Fire Damage to HVAC Equipment Host Chris Nichols talks about the causes and effects of smoke and fire to HVAC systems with Alpine Intel’s Customer Education Director Jay Dykstra in this episode of The Savvy Adjuster Podcast. Find out why even distant fires may lead to a claim, which different types of smoke can impact equipment, how changing codes and regulations affect adjusters’ processes, and more. 

Discussed in This Episode

  • How wildfires and other fire outside the house can affect HVAC equipment (3:08)
  • Why the type and amount of smoke matter (10:42)
  • Why adjusters shouldn’t settle fire-related HVAC claims without an assessment (13:10)
  • How experts identify the presence and scope of smoke damage to ductwork (16:50)
  • What to do when a contractor calls for a full replacement due to phased-out refrigerants (24:15)
  • Real examples of HVAC smoke and fire assessments (29:30)

Additional Resources

Additional HVAC Resources

]]> Wed, 2 Oct 2024 10:00:00 +0000 marketing@ccgiq.com (Chris Nichols, Jay Dykstra) https://the-savvy-adjuster-podcast.simplecast.com/episodes/smoke-and-fire-damage-to-hvac-equipment-qLTrpDOo Host Chris Nichols talks about the causes and effects of smoke and fire to HVAC systems with Alpine Intel’s Customer Education Director Jay Dykstra in this episode of The Savvy Adjuster Podcast. Find out why even distant fires may lead to a claim, which different types of smoke can impact equipment, how changing codes and regulations affect adjusters’ processes, and more. 

Discussed in This Episode

  • How wildfires and other fire outside the house can affect HVAC equipment (3:08)
  • Why the type and amount of smoke matter (10:42)
  • Why adjusters shouldn’t settle fire-related HVAC claims without an assessment (13:10)
  • How experts identify the presence and scope of smoke damage to ductwork (16:50)
  • What to do when a contractor calls for a full replacement due to phased-out refrigerants (24:15)
  • Real examples of HVAC smoke and fire assessments (29:30)

Additional Resources

Additional HVAC Resources

]]> Smoke and Fire Damage to HVAC Equipment Chris Nichols, Jay Dykstra 00:36:31 Host Chris Nichols talks about the causes and effects of smoke and fire to HVAC systems with Alpine Intel’s Customer Education Director Jay Dykstra in this episode of The Savvy Adjuster Podcast. Find out why even distant fires may lead to a claim, which different types of smoke can impact equipment, how changing codes and regulations affect adjusters’ processes, and more. Host Chris Nichols talks about the causes and effects of smoke and fire to HVAC systems with Alpine Intel’s Customer Education Director Jay Dykstra in this episode of The Savvy Adjuster Podcast. Find out why even distant fires may lead to a claim, which different types of smoke can impact equipment, how changing codes and regulations affect adjusters’ processes, and more. hvac damage, hvac fires, insurance, property adjusters, claims, hvac smoke damage, adjusters, common causes of hvac fires false full 19 1b46ae76-d7fe-4e8a-92b3-861a1bcd733b Take 10: Parallel Fire Claim Investigations Senior National Fire Experts Account Executive Kathleen Riley and NFE Fire Operations Manager John Hill join host Chris Nichols again to talk fire investigations. Specifically, they delve into how both adjusters and certified fire investigators can collect and analyze witness statements – even when stories change or don’t support the facts of the claim. Listen on Apple, Spotify, or your favorite podcast platform.

Additional Resources

Additional Fire Investigation Resources:

]]> Wed, 4 Sep 2024 10:00:00 +0000 marketing@ccgiq.com (John Hill, Kathleen Riley, Chris Nichols) https://the-savvy-adjuster-podcast.simplecast.com/episodes/take-10-parallel-fire-claim-investigations-kNaVLN7h Senior National Fire Experts Account Executive Kathleen Riley and NFE Fire Operations Manager John Hill join host Chris Nichols again to talk fire investigations. Specifically, they delve into how both adjusters and certified fire investigators can collect and analyze witness statements – even when stories change or don’t support the facts of the claim. Listen on Apple, Spotify, or your favorite podcast platform.

Additional Resources

Additional Fire Investigation Resources:

]]> Take 10: Parallel Fire Claim Investigations John Hill, Kathleen Riley, Chris Nichols 00:12:30 Senior National Fire Experts Account Executive Kathleen Riley and NFE Fire Operations Manager John Hill join host Chris Nichols again to talk fire investigations. Specifically, they delve into how both adjusters and certified fire investigators can collect and analyze witness statements – even when stories change or don’t support the facts of the claim. Listen on Apple (https://bit.ly/4fXsUw4), Spotify (https://bit.ly/4dRPNiz), or your favorite podcast platform. Senior National Fire Experts Account Executive Kathleen Riley and NFE Fire Operations Manager John Hill join host Chris Nichols again to talk fire investigations. Specifically, they delve into how both adjusters and certified fire investigators can collect and analyze witness statements – even when stories change or don’t support the facts of the claim. Listen on Apple (https://bit.ly/4fXsUw4), Spotify (https://bit.ly/4dRPNiz), or your favorite podcast platform. fire investigations, witness statements, origin and cause, fire claims, fire claim investigations, fire questions, fire evidence false full 18 89f856e1-0229-4709-96c0-6cffb719ea1d Parallel Fire Claim Investigations Host Chris Nichols is joined in this episode of Alpine Intel’s The Savvy Adjuster Podcast by Senior National Fire Experts (NFE) Account Executive Kathleen Riley and NFE Fire Operations Manager John Hill to talk about how insurance adjusters and certified fire investigators conduct their respective investigations. Find out what each party should look for as well as how information the investigator collects onsite helps with the origin and cause claim. Listen on Apple (https://bit.ly/4fXsUw4), Spotify (https://bit.ly/4dRPNiz), or your favorite podcast platform.

Discussed in This Episode

  • Information adjusters may collect onsite vs. from the office
  • What the adjuster should know before a vendor’s assessment
  • Tasks the fire investigator completes before going onsite
  • What certified investigators look for on a fire scene
  • How and what the adjuster and the investigator communicate
  • Real examples of parallel fire investigations

Additional Resources

Additional Fire Investigation Resources:

 

]]> Thu, 22 Aug 2024 20:00:00 +0000 marketing@ccgiq.com (Kathleen Riley, Chris Nichols, John Hill) https://the-savvy-adjuster-podcast.simplecast.com/episodes/parallel-fire-claim-investigations-5Nd1UhTN Host Chris Nichols is joined in this episode of Alpine Intel’s The Savvy Adjuster Podcast by Senior National Fire Experts (NFE) Account Executive Kathleen Riley and NFE Fire Operations Manager John Hill to talk about how insurance adjusters and certified fire investigators conduct their respective investigations. Find out what each party should look for as well as how information the investigator collects onsite helps with the origin and cause claim. Listen on Apple (https://bit.ly/4fXsUw4), Spotify (https://bit.ly/4dRPNiz), or your favorite podcast platform.

Discussed in This Episode

  • Information adjusters may collect onsite vs. from the office
  • What the adjuster should know before a vendor’s assessment
  • Tasks the fire investigator completes before going onsite
  • What certified investigators look for on a fire scene
  • How and what the adjuster and the investigator communicate
  • Real examples of parallel fire investigations

Additional Resources

Additional Fire Investigation Resources:

 

]]> Parallel Fire Claim Investigations Kathleen Riley, Chris Nichols, John Hill 00:36:30 Host Chris Nichols is joined in this episode of Alpine Intel’s The Savvy Adjuster Podcast by Senior National Fire Experts (NFE) Account Executive Kathleen Riley and NFE Fire Operations Manager John Hill to talk about how insurance adjusters and certified fire investigators conduct their respective investigations. Find out what each party should look for as well as how information the investigator collects onsite helps with the origin and cause claim. Listen on Apple (https://bit.ly/4fXsUw4), Spotify (https://bit.ly/4dRPNiz), or your favorite podcast platform. Host Chris Nichols is joined in this episode of Alpine Intel’s The Savvy Adjuster Podcast by Senior National Fire Experts (NFE) Account Executive Kathleen Riley and NFE Fire Operations Manager John Hill to talk about how insurance adjusters and certified fire investigators conduct their respective investigations. Find out what each party should look for as well as how information the investigator collects onsite helps with the origin and cause claim. Listen on Apple (https://bit.ly/4fXsUw4), Spotify (https://bit.ly/4dRPNiz), or your favorite podcast platform. fire investigations, origin and cause, fire claims, fire claims investigations, fire questions false full 17 bd0d244c-be14-494c-950c-7d6adb983fc5 Artificial Intelligence and the Future of Claims Adjusting With Ema Roloff In this special edition of The Savvy Adjuster Podcast, host Chris Nichols is joined by Ema Roloff, cofounder of Roloff Consulting. Using her years of experience influencing the digital transformation of the insurance industry, Ema answers pressing questions about the future of AI for claims processing as technology grows and changes. Find out how carriers can combine these developments with a human touch to streamline processes and deliver exemplary customer service.

Disclaimer: The views expressed by third-party guests of The Savvy Adjuster Podcast are their own and do not necessarily reflect the thoughts and opinions of Alpine Intel or this podcast. The material presented is for general informational purposes only.

Discussed in This Episode

  • The growing significance of AI
  • How adjusting jobs will change as technology develops
  • How digital changes affect customer service
  • How carriers can use digital literacy to streamline processes
  • Examples of how to leverage and grow AI in insurance claims

Additional Resources

Additional Digital Literacy Resources:

]]> Wed, 7 Aug 2024 18:30:00 +0000 marketing@ccgiq.com (Ema Roloff, Chris Nichols) https://the-savvy-adjuster-podcast.simplecast.com/episodes/artificial-intelligence-and-the-future-of-claims-adjusting-PnSb8_Mz In this special edition of The Savvy Adjuster Podcast, host Chris Nichols is joined by Ema Roloff, cofounder of Roloff Consulting. Using her years of experience influencing the digital transformation of the insurance industry, Ema answers pressing questions about the future of AI for claims processing as technology grows and changes. Find out how carriers can combine these developments with a human touch to streamline processes and deliver exemplary customer service.

Disclaimer: The views expressed by third-party guests of The Savvy Adjuster Podcast are their own and do not necessarily reflect the thoughts and opinions of Alpine Intel or this podcast. The material presented is for general informational purposes only.

Discussed in This Episode

  • The growing significance of AI
  • How adjusting jobs will change as technology develops
  • How digital changes affect customer service
  • How carriers can use digital literacy to streamline processes
  • Examples of how to leverage and grow AI in insurance claims

Additional Resources

Additional Digital Literacy Resources:

]]> Artificial Intelligence and the Future of Claims Adjusting With Ema Roloff Ema Roloff, Chris Nichols 00:34:08 In this special edition of The Savvy Adjuster Podcast, host Chris Nichols is joined by Ema Roloff, cofounder of Roloff Consulting. Using her years of experience influencing the digital transformation of the insurance industry, Ema answers pressing questions about the future of AI for claims processing as technology grows and changes. Find out how carriers can combine these developments with a human touch to streamline processes and deliver exemplary customer service. In this special edition of The Savvy Adjuster Podcast, host Chris Nichols is joined by Ema Roloff, cofounder of Roloff Consulting. Using her years of experience influencing the digital transformation of the insurance industry, Ema answers pressing questions about the future of AI for claims processing as technology grows and changes. Find out how carriers can combine these developments with a human touch to streamline processes and deliver exemplary customer service. ai in insurance claims, ai claims processing, claims ai, ai for claims processing, ai claims solutions false full 16 ccdd4ce7-ef3c-43d2-b4e0-4c76d0e95a0b Take 10: Solar Equipment Investigations Alpine Intel Technical Education Manager Jay Dykstra once again joins host Whitney Boles to discuss some of the more technical aspects of solar equipment. They talk more in-depth about why the often-claimed phrase “solar panels” doesn’t begin to cover the different parts of the equipment you might see in claims – as well the experience that kickstarted Jay’s solar interest.

Additional Resources

Additional Solar Equipment Resources:

]]> Wed, 17 Jul 2024 10:00:00 +0000 marketing@ccgiq.com (Jay Dykstra, Whitney Boles) https://the-savvy-adjuster-podcast.simplecast.com/episodes/take-10-solar-equipment-investigations-RGxC5Zu1 Alpine Intel Technical Education Manager Jay Dykstra once again joins host Whitney Boles to discuss some of the more technical aspects of solar equipment. They talk more in-depth about why the often-claimed phrase “solar panels” doesn’t begin to cover the different parts of the equipment you might see in claims – as well the experience that kickstarted Jay’s solar interest.

Additional Resources

Additional Solar Equipment Resources:

]]> Take 10: Solar Equipment Investigations Jay Dykstra, Whitney Boles 00:11:44 Alpine Intel Technical Education Manager Jay Dykstra once again joins host Whitney Boles to discuss some of the more technical aspects of solar equipment. They talk more in-depth about why the often-claimed phrase “solar panels” doesn’t begin to cover the different parts of the equipment you might see in claims – as well the experience that kickstarted Jay’s solar interest. Alpine Intel Technical Education Manager Jay Dykstra once again joins host Whitney Boles to discuss some of the more technical aspects of solar equipment. They talk more in-depth about why the often-claimed phrase “solar panels” doesn’t begin to cover the different parts of the equipment you might see in claims – as well the experience that kickstarted Jay’s solar interest. solar storage options, solar panel investigations, photovoltaic, monocrystalline solar panels, polycrystalline panels, solar collectors, solar equipment, solar panel claims, solar equipment damage false full 15 f2cb50f5-50c2-424b-9d38-eafaf37f11d8 Solar Equipment Investigations Host Whitney Boles is joined in this episode of Alpine Intel’s The Savvy Adjuster Podcast by Alpine Intel Technical Education Manager Jay Dykstra and Donan Senior Forensic Engineer Gary Woodall to talk about solar equipment that appears in property insurance claims. Find out the difference between solar panels and solar arrays, what questions to ask when you’re handling a solar equipment claim, and what you can expect from your expert assessment. 

Discussed in This Episode

  • The growing significance of solar panel claims
  • Safety considerations during inspections
  • Identifying and testing solar equipment
  • Repair vs. replacement recommendations and pricing
  • Key solar equipment terms
  • The solar equipment inspection process and frequent causes of loss
  • Real examples of solar investigations

Additional Resources

Additional Solar Equipment Resources:

]]> Wed, 3 Jul 2024 14:00:36 +0000 marketing@ccgiq.com (Jay Dykstra, Gary Woodall, Whitney Boles) https://the-savvy-adjuster-podcast.simplecast.com/episodes/solar-equipment-investigations-hnMO9Bmn Host Whitney Boles is joined in this episode of Alpine Intel’s The Savvy Adjuster Podcast by Alpine Intel Technical Education Manager Jay Dykstra and Donan Senior Forensic Engineer Gary Woodall to talk about solar equipment that appears in property insurance claims. Find out the difference between solar panels and solar arrays, what questions to ask when you’re handling a solar equipment claim, and what you can expect from your expert assessment. 

Discussed in This Episode

  • The growing significance of solar panel claims
  • Safety considerations during inspections
  • Identifying and testing solar equipment
  • Repair vs. replacement recommendations and pricing
  • Key solar equipment terms
  • The solar equipment inspection process and frequent causes of loss
  • Real examples of solar investigations

Additional Resources

Additional Solar Equipment Resources:

]]> Solar Equipment Investigations Jay Dykstra, Gary Woodall, Whitney Boles 00:39:15 Host Whitney Boles is joined in this episode of Alpine Intel’s The Savvy Adjuster Podcast by Alpine Intel Technical Education Manager Jay Dykstra and Donan Senior Forensic Engineer Gary Woodall to talk about solar equipment that appears in property insurance claims. Find out the difference between solar panels and solar arrays, what questions to ask when you’re handling a solar equipment claim, and what you can expect from your expert assessment. Host Whitney Boles is joined in this episode of Alpine Intel’s The Savvy Adjuster Podcast by Alpine Intel Technical Education Manager Jay Dykstra and Donan Senior Forensic Engineer Gary Woodall to talk about solar equipment that appears in property insurance claims. Find out the difference between solar panels and solar arrays, what questions to ask when you’re handling a solar equipment claim, and what you can expect from your expert assessment. solar wind damage, solar inverters, solar hail damage, solar equipment, solar equipment claims, solar panel claims, solar panel damage, solar panel damage, solar equipment damage false full 14 2a99edd3-4263-496d-9062-ddf75eb77190 Take 10: CAT Claims and Assessments CAT claims put a lot of strain on policyholders, insurance professionals, and property assessors, but there are ways to make life a little easier in stressful times. Alpine Intel Technical Education Trainer Kevin Huelsman and Donan Principal Engineer John Miller are back with The Savvy Adjuster Podcast host Chris Nichols to share five things adjusters can do to reduce stress and keep things moving efficiently when dealing with high claim volume.

Additional Resources

Additional CAT Resources:

]]> Wed, 19 Jun 2024 14:00:00 +0000 marketing@ccgiq.com (Chris Nichols, Kevin Huelsman, John Miller) https://the-savvy-adjuster-podcast.simplecast.com/episodes/take-10-cat-claims-and-assessments-mUwqM60c CAT claims put a lot of strain on policyholders, insurance professionals, and property assessors, but there are ways to make life a little easier in stressful times. Alpine Intel Technical Education Trainer Kevin Huelsman and Donan Principal Engineer John Miller are back with The Savvy Adjuster Podcast host Chris Nichols to share five things adjusters can do to reduce stress and keep things moving efficiently when dealing with high claim volume.

Additional Resources

Additional CAT Resources:

]]> Take 10: CAT Claims and Assessments Chris Nichols, Kevin Huelsman, John Miller 00:11:14 CAT claims put a lot of strain on policyholders, insurance professionals, and property assessors, but there are ways to make life a little easier in stressful times. Alpine Intel Technical Education Trainer Kevin Huelsman and Donan Principal Engineer John Miller are back with The Savvy Adjuster Podcast host Chris Nichols to share five things adjusters can do to reduce stress and keep things moving efficiently when dealing with high claim volume. CAT claims put a lot of strain on policyholders, insurance professionals, and property assessors, but there are ways to make life a little easier in stressful times. Alpine Intel Technical Education Trainer Kevin Huelsman and Donan Principal Engineer John Miller are back with The Savvy Adjuster Podcast host Chris Nichols to share five things adjusters can do to reduce stress and keep things moving efficiently when dealing with high claim volume. cat adjuster training, catastrophe response, catastrophe adjuster, tornado claims, catastrophe claims, cat claims, hurricane claims false full 13 14e56eed-395d-47b3-bcf1-20b9174f3edc CAT Claims and Assessments In this episode of Alpine Intel’s The Savvy Adjuster Podcast, host Chris Nichols discusses CAT property claims and assessments with Alpine Intel Technical Education Trainer Kevin Huelsman and Donan Principal Engineer John Miller. What qualifies as a catastrophe, and who defines it? How can carriers make sure they’re ready to handle the claim volume that comes with these events – and that their assessment partners are, too? Get these answers and more to help adjusters handle a heavy influx of claims due to catastrophic events like tornadoes, hurricanes, and floods in this episode.

Discussed in this Episode

  • CAT classification for insurance carriers and assessment companies
  • How carriers and adjusters can prepare for CAT claims
  • What makes an efficient assessment vendor in high volume times
  • How CAT assessments differ from everyday property claims and how engineers should train
  • Real examples of CAT insurance investigations 

Additional Resources

Additional CAT Resources:

]]> Wed, 5 Jun 2024 10:00:00 +0000 marketing@ccgiq.com (John Miller, Kevin Huelsman, Chris Nichols) https://the-savvy-adjuster-podcast.simplecast.com/episodes/cat-claims-and-assessments-1bqCkMMq In this episode of Alpine Intel’s The Savvy Adjuster Podcast, host Chris Nichols discusses CAT property claims and assessments with Alpine Intel Technical Education Trainer Kevin Huelsman and Donan Principal Engineer John Miller. What qualifies as a catastrophe, and who defines it? How can carriers make sure they’re ready to handle the claim volume that comes with these events – and that their assessment partners are, too? Get these answers and more to help adjusters handle a heavy influx of claims due to catastrophic events like tornadoes, hurricanes, and floods in this episode.

Discussed in this Episode

  • CAT classification for insurance carriers and assessment companies
  • How carriers and adjusters can prepare for CAT claims
  • What makes an efficient assessment vendor in high volume times
  • How CAT assessments differ from everyday property claims and how engineers should train
  • Real examples of CAT insurance investigations 

Additional Resources

Additional CAT Resources:

]]> CAT Claims and Assessments John Miller, Kevin Huelsman, Chris Nichols 00:43:02 In this episode of Alpine Intel’s The Savvy Adjuster Podcast, host Chris Nichols discusses CAT property claims and assessments with Alpine Intel Technical Education Trainer Kevin Huelsman and Donan Principal Engineer John Miller. What qualifies as a catastrophe, and who defines it? How can carriers make sure they’re ready to handle the claim volume that comes with these events – and that their assessment partners are, too? Get these answers and more to help adjusters handle a heavy influx of claims due to catastrophic events like tornadoes, hurricanes, and floods in this episode. In this episode of Alpine Intel’s The Savvy Adjuster Podcast, host Chris Nichols discusses CAT property claims and assessments with Alpine Intel Technical Education Trainer Kevin Huelsman and Donan Principal Engineer John Miller. What qualifies as a catastrophe, and who defines it? How can carriers make sure they’re ready to handle the claim volume that comes with these events – and that their assessment partners are, too? Get these answers and more to help adjusters handle a heavy influx of claims due to catastrophic events like tornadoes, hurricanes, and floods in this episode. cat adjuster training, catastrophe response, insurance, claims, catastrophe adjuster, adjusters, tornado claims, catastrophe claims, cat claims, hurricane claims false full 12 884a4a87-cc2d-421a-a21b-6e0cca6fac57 Vehicle Fire Investigations In this episode of Alpine Intel’s The Savvy Adjuster Podcast, host Whitney Boles is joined by National Fire Experts Fire Operations Manager John Hill and Senior Auto Account Executive Joe Cosgrove to talk about vehicle fires. They cover technology adjusters may see their experts use in these claims, which questions are important to ask, what fire investigators look for onsite, special considerations for electric vehicles, how evidence should be preserved for vehicle fire investigations and potential subrogation, and more.

Discussed in this Episode

  • How vehicle fire investigations compare to structural fires
  • How EDR may come into play during a vehicle fire investigation
  • What questions investigators and adjusters should ask during the claim process
  • Common causes of vehicle fires
  • How evidence should be preserved for accurate vehicle fire investigations and potential subrogation
  • Electric vehicle (EV) fires and their industry impact
  • Real vehicle fire stories from the field

Additional Resources

Additional Vehicle Fire Resources:

]]> Wed, 1 May 2024 16:00:00 +0000 marketing@ccgiq.com (John Hill, Joe Cosgrove, Whitney Boles) https://the-savvy-adjuster-podcast.simplecast.com/episodes/vehicle-fire-investigations-qnbHFZHc In this episode of Alpine Intel’s The Savvy Adjuster Podcast, host Whitney Boles is joined by National Fire Experts Fire Operations Manager John Hill and Senior Auto Account Executive Joe Cosgrove to talk about vehicle fires. They cover technology adjusters may see their experts use in these claims, which questions are important to ask, what fire investigators look for onsite, special considerations for electric vehicles, how evidence should be preserved for vehicle fire investigations and potential subrogation, and more.

Discussed in this Episode

  • How vehicle fire investigations compare to structural fires
  • How EDR may come into play during a vehicle fire investigation
  • What questions investigators and adjusters should ask during the claim process
  • Common causes of vehicle fires
  • How evidence should be preserved for accurate vehicle fire investigations and potential subrogation
  • Electric vehicle (EV) fires and their industry impact
  • Real vehicle fire stories from the field

Additional Resources

Additional Vehicle Fire Resources:

]]> Vehicle Fire Investigations John Hill, Joe Cosgrove, Whitney Boles 00:37:37 In this episode of Alpine Intel’s The Savvy Adjuster Podcast, host Whitney Boles is joined by National Fire Experts Fire Operations Manager John Hill and Senior Auto Account Executive Joe Cosgrove to talk about vehicle fires. They cover technology adjusters may see their experts use in these claims, which questions are important to ask, what fire investigators look for onsite, special considerations for electric vehicles, how evidence should be preserved for vehicle fire investigations and potential subrogation, and more. In this episode of Alpine Intel’s The Savvy Adjuster Podcast, host Whitney Boles is joined by National Fire Experts Fire Operations Manager John Hill and Senior Auto Account Executive Joe Cosgrove to talk about vehicle fires. They cover technology adjusters may see their experts use in these claims, which questions are important to ask, what fire investigators look for onsite, special considerations for electric vehicles, how evidence should be preserved for vehicle fire investigations and potential subrogation, and more. electric vehicle claims, fire claim evidence, edr, vehicle fire investigation, origin and cause, vehicle fire claims, vehicle fires, vehicle subrogation, cdr false full 11 130c4f95-d00f-4a68-bf6b-c890f018a808 Take 10: Large Loss Fire Investigations A lot of the work to effectively handle large loss fire claims comes before the fire has even occurred by putting a process in place. Lead Fire Investigators Shawn Williams and Jim Sielehr from National Fire Experts once again join host Chris Nichols to share some tips insurance professionals can use to make a plan of action that helps these complex claims proceed efficiently, including lining up partners, being aware of pitfalls, and knowing budgetary constraints.

Additional Resources

Additional Fire Investigation Resources:

]]> Wed, 17 Apr 2024 10:00:00 +0000 marketing@ccgiq.com (Shawn Williams, Jim Sielehr, Chris Nichols) https://the-savvy-adjuster-podcast.simplecast.com/episodes/take-10-large-loss-fire-investigations-w7YNc1Th A lot of the work to effectively handle large loss fire claims comes before the fire has even occurred by putting a process in place. Lead Fire Investigators Shawn Williams and Jim Sielehr from National Fire Experts once again join host Chris Nichols to share some tips insurance professionals can use to make a plan of action that helps these complex claims proceed efficiently, including lining up partners, being aware of pitfalls, and knowing budgetary constraints.

Additional Resources

Additional Fire Investigation Resources:

]]> Take 10: Large Loss Fire Investigations Shawn Williams, Jim Sielehr, Chris Nichols 00:10:59 A lot of the work to effectively handle large loss fire claims comes before the fire has even occurred by putting a process in place. Lead Fire Investigators Shawn Williams and Jim Sielehr from National Fire Experts once again join host Chris Nichols to share some tips insurance professionals can use to make a plan of action that helps these complex claims proceed efficiently, including lining up partners, being aware of pitfalls, and knowing budgetary constraints. A lot of the work to effectively handle large loss fire claims comes before the fire has even occurred by putting a process in place. Lead Fire Investigators Shawn Williams and Jim Sielehr from National Fire Experts once again join host Chris Nichols to share some tips insurance professionals can use to make a plan of action that helps these complex claims proceed efficiently, including lining up partners, being aware of pitfalls, and knowing budgetary constraints. large loss fire, joint inspection, fire, commercial fire, origin and cause, fire investigation, claims process, adjuster budgeting, large loss claims false full 10 2120c3f8-20e0-45de-970c-8e96005f3614 Large Loss Fire Investigations In this episode of Alpine Intel’s The Savvy Adjuster Podcast, host Chris Nichols speaks with Lead Fire Investigators Shawn Williams and Jim Sielehr from National Fire Experts. They discuss the unique considerations of a large loss fire, how other parties factor into the process, and how adjusters can ensure they’re picking an assessment partner who’s prepared to handle the complexities of these claims.

Discussed in this Episode

  • What constitutes a large loss fire claim?
  • What other interested parties – and their representatives – may be involved
  • What adjusters should look for in a fire assessment partner
  • Common causes of large loss fire claims
  • Typical large loss fire assessments step by step
  • Real stories from National Fire Experts large loss investigations

Additional Resources

Additional Fire Investigation Resources:

]]> Wed, 3 Apr 2024 14:00:00 +0000 marketing@ccgiq.com (Shawn Williams, Jim Sielehr, Chris Nichols) https://the-savvy-adjuster-podcast.simplecast.com/episodes/large-loss-fire-investigations-YZI9cpIw In this episode of Alpine Intel’s The Savvy Adjuster Podcast, host Chris Nichols speaks with Lead Fire Investigators Shawn Williams and Jim Sielehr from National Fire Experts. They discuss the unique considerations of a large loss fire, how other parties factor into the process, and how adjusters can ensure they’re picking an assessment partner who’s prepared to handle the complexities of these claims.

Discussed in this Episode

  • What constitutes a large loss fire claim?
  • What other interested parties – and their representatives – may be involved
  • What adjusters should look for in a fire assessment partner
  • Common causes of large loss fire claims
  • Typical large loss fire assessments step by step
  • Real stories from National Fire Experts large loss investigations

Additional Resources

Additional Fire Investigation Resources:

]]> Large Loss Fire Investigations Shawn Williams, Jim Sielehr, Chris Nichols 00:37:28 In this episode of Alpine Intel’s The Savvy Adjuster Podcast, host Chris Nichols speaks with Lead Fire Investigators Shawn Williams and Jim Sielehr from National Fire Experts. They discuss the unique considerations of a large loss fire, how other parties factor into the process, and how adjusters can ensure they’re picking an assessment partner who’s prepared to handle the complexities of these claims. In this episode of Alpine Intel’s The Savvy Adjuster Podcast, host Chris Nichols speaks with Lead Fire Investigators Shawn Williams and Jim Sielehr from National Fire Experts. They discuss the unique considerations of a large loss fire, how other parties factor into the process, and how adjusters can ensure they’re picking an assessment partner who’s prepared to handle the complexities of these claims. large loss fire, joint inspection, fire, commercial fire, origin and cause, fire investigation, large loss claims false full 9 0380555b-408f-4552-b5fd-eece9de0c156 Take 10: Hail Damage and Collateral Indicators In this episode of Alpine Intel’s The Savvy Adjuster Podcast, Donan Principal Forensic Engineer Marvin Aikens and HVACi Field Operations Manager Joe Brinlee bring their expertise to a follow-up conversation about collateral indicators with host Whitney Boles. After a quick recap of hail, they discuss how other weather phenomena like wind and flooding can impact collaterals. Listen to learn why accurate cause of loss determinations require comprehensive assessments.

Additional Resources

Additional Resources for Hail, Wind, and Flooding:

]]> Wed, 20 Mar 2024 10:00:00 +0000 marketing@ccgiq.com (Joe Brinlee, Whitney Boles, Marvin Aikens) https://the-savvy-adjuster-podcast.simplecast.com/episodes/take-10-hail-damage-and-collateral-indicators-qHwRifgJ In this episode of Alpine Intel’s The Savvy Adjuster Podcast, Donan Principal Forensic Engineer Marvin Aikens and HVACi Field Operations Manager Joe Brinlee bring their expertise to a follow-up conversation about collateral indicators with host Whitney Boles. After a quick recap of hail, they discuss how other weather phenomena like wind and flooding can impact collaterals. Listen to learn why accurate cause of loss determinations require comprehensive assessments.

Additional Resources

Additional Resources for Hail, Wind, and Flooding:

]]> Take 10: Hail Damage and Collateral Indicators Joe Brinlee, Whitney Boles, Marvin Aikens 00:09:26 In this episode of Alpine Intel’s The Savvy Adjuster Podcast, Donan Principal Forensic Engineer Marvin Aikens and HVACi Field Operations Manager Joe Brinlee bring their expertise to a follow-up conversation about collateral indicators with host Whitney Boles. After a quick recap of hail, they discuss how other weather phenomena like wind and flooding can impact collaterals. Listen to learn why accurate cause of loss determinations require comprehensive assessments. In this episode of Alpine Intel’s The Savvy Adjuster Podcast, Donan Principal Forensic Engineer Marvin Aikens and HVACi Field Operations Manager Joe Brinlee bring their expertise to a follow-up conversation about collateral indicators with host Whitney Boles. After a quick recap of hail, they discuss how other weather phenomena like wind and flooding can impact collaterals. Listen to learn why accurate cause of loss determinations require comprehensive assessments. flooding claims, roof hail damage, wind claims, tornado damage, hail damage, hurricane damage, hvac claims, collateral hail damage, hvac hail damage, hail investigations, water damage false full 8 a968df04-bb2f-4f41-bb01-c777d269fc70 Hail Damage and Collateral Indicators In this episode of Alpine Intel’s The Savvy Adjuster Podcast, host Whitney Boles is joined by Donan Principal Forensic Engineer Marvin Aikens and HVACi Field Operations Manager Joe Brinlee. They explain why inspecting collateral indicators is important to hail assessments of roofs, structures, and HVAC equipment; the difference between cosmetic impacts and functional hail damage; and when adjusters should consider claim support from both a forensic engineer and an HVAC expert.

Discussed in this Episode

  • What are collateral indicators, and why do they matter to your claim?
  • How experts identify cosmetic impacts vs. functional damage
  • Other causes of loss frequently reported as hail damage
  • When a claim can benefit from both a structural and an HVAC inspection
  • Real examples of how collateral indicators have been valuable to Alpine Intel assessments

Additional Resources

Additional Structural and HVAC Hail Resources:

]]> Wed, 6 Mar 2024 16:00:00 +0000 marketing@ccgiq.com (Marvin Aikens, Joe Brinlee, Whitney Boles) https://the-savvy-adjuster-podcast.simplecast.com/episodes/hail-damage-and-collateral-indicators-p_HyXGUe In this episode of Alpine Intel’s The Savvy Adjuster Podcast, host Whitney Boles is joined by Donan Principal Forensic Engineer Marvin Aikens and HVACi Field Operations Manager Joe Brinlee. They explain why inspecting collateral indicators is important to hail assessments of roofs, structures, and HVAC equipment; the difference between cosmetic impacts and functional hail damage; and when adjusters should consider claim support from both a forensic engineer and an HVAC expert.

Discussed in this Episode

  • What are collateral indicators, and why do they matter to your claim?
  • How experts identify cosmetic impacts vs. functional damage
  • Other causes of loss frequently reported as hail damage
  • When a claim can benefit from both a structural and an HVAC inspection
  • Real examples of how collateral indicators have been valuable to Alpine Intel assessments

Additional Resources

Additional Structural and HVAC Hail Resources:

]]> Hail Damage and Collateral Indicators Marvin Aikens, Joe Brinlee, Whitney Boles 00:36:29 In this episode of Alpine Intel’s The Savvy Adjuster Podcast, host Whitney Boles is joined by Donan Principal Forensic Engineer Marvin Aikens and HVACi Field Operations Manager Joe Brinlee. They explain why inspecting collateral indicators is important to hail assessments of roofs, structures, and HVAC equipment; the difference between cosmetic impacts and functional hail damage; and when adjusters should consider claim support from both a forensic engineer and an HVAC expert. In this episode of Alpine Intel’s The Savvy Adjuster Podcast, host Whitney Boles is joined by Donan Principal Forensic Engineer Marvin Aikens and HVACi Field Operations Manager Joe Brinlee. They explain why inspecting collateral indicators is important to hail assessments of roofs, structures, and HVAC equipment; the difference between cosmetic impacts and functional hail damage; and when adjusters should consider claim support from both a forensic engineer and an HVAC expert. roof hail damage, insurance, hail damage, claims, hvac claims, adjusters, collateral hail damage, hvac hail damage, hail investigations false full 7 0f8b11b0-409b-42dd-8fbc-47e128bdfb91 Take 5: Plumbing Damage and Subrogation So you need an inspection to determine if your claim’s product loss has subrogation potential. Following up on their rundown of how carriers can benefit from identifying subro. David Riggs, Chief Operations Officer for Engineering, Fire Investigations, and CTL; and Professional Engineer Adrian France once again chat with host Chris Nichols – this time to outline the process for adjusters from first notice of loss to storage after an inspection.

Additional Resources

Additional Plumbing and Subro Resources:

]]> Wed, 21 Feb 2024 14:49:37 +0000 marketing@ccgiq.com (Chris Nichols, Adrian France, David Riggs) https://the-savvy-adjuster-podcast.simplecast.com/episodes/take-5-plumbing-damage-and-subrogation-9uXUgPHX So you need an inspection to determine if your claim’s product loss has subrogation potential. Following up on their rundown of how carriers can benefit from identifying subro. David Riggs, Chief Operations Officer for Engineering, Fire Investigations, and CTL; and Professional Engineer Adrian France once again chat with host Chris Nichols – this time to outline the process for adjusters from first notice of loss to storage after an inspection.

Additional Resources

Additional Plumbing and Subro Resources:

]]> Take 5: Plumbing Damage and Subrogation Chris Nichols, Adrian France, David Riggs 00:16:48 So you need an inspection to determine if your claim’s product loss has subrogation potential. Following up on their rundown of how carriers can benefit from identifying subro. David Riggs, Chief Operations Officer for Engineering, Fire Investigations, and CTL; and Professional Engineer Adrian France once again chat with host Chris Nichols – this time to outline the process for adjusters from first notice of loss to storage after an inspection. So you need an inspection to determine if your claim’s product loss has subrogation potential. Following up on their rundown of how carriers can benefit from identifying subro. David Riggs, Chief Operations Officer for Engineering, Fire Investigations, and CTL; and Professional Engineer Adrian France once again chat with host Chris Nichols – this time to outline the process for adjusters from first notice of loss to storage after an inspection. subrogation, material testing, material testing lab, claim litigation, water losses, component failures, plumbing failures, product assessment, testing laboratory false full 6 ab292aa0-2ab8-4604-b553-558b045df085 Plumbing Losses and Subrogation In this episode of Alpine Intel’s The Savvy Adjuster Podcast, host Chris Nichols speaks with David Riggs, Chief Operations Officer for Engineering, Fire Investigations, and CTL; and Professional Engineer Adrian France. They delve into the importance of identifying subrogation potential, common plumbing losses seen in the Component Testing Lab (CTL), what the experts look for to determine if the failure was caused by a manufacturer’s defect, and exploding toilets! Listen and learn what steps you can take to protect your plumbing evidence and more to ensure you don’t let subro opportunities pass you by.

Discussed in this Episode

  • What is subrogation?
  • How experts identify the cause of failure based on received evidence
  • How to protect evidence against spoliation
  • Common plumbing conditions assessed at CTL
  • Real stories of how Alpine Intel has helped with subrogation

Additional Resources

Additional Plumbing and Subro Resources:

]]> Wed, 7 Feb 2024 16:30:00 +0000 marketing@ccgiq.com (David Riggs, Adrian France, Chris Nichols) https://the-savvy-adjuster-podcast.simplecast.com/episodes/plumbing-losses-and-subrogation-xl7Ky2w7 In this episode of Alpine Intel’s The Savvy Adjuster Podcast, host Chris Nichols speaks with David Riggs, Chief Operations Officer for Engineering, Fire Investigations, and CTL; and Professional Engineer Adrian France. They delve into the importance of identifying subrogation potential, common plumbing losses seen in the Component Testing Lab (CTL), what the experts look for to determine if the failure was caused by a manufacturer’s defect, and exploding toilets! Listen and learn what steps you can take to protect your plumbing evidence and more to ensure you don’t let subro opportunities pass you by.

Discussed in this Episode

  • What is subrogation?
  • How experts identify the cause of failure based on received evidence
  • How to protect evidence against spoliation
  • Common plumbing conditions assessed at CTL
  • Real stories of how Alpine Intel has helped with subrogation

Additional Resources

Additional Plumbing and Subro Resources:

]]> Plumbing Losses and Subrogation David Riggs, Adrian France, Chris Nichols 00:46:55 In this episode of Alpine Intel’s The Savvy Adjuster Podcast, host Chris Nichols speaks with David Riggs, Chief Operations Officer for Engineering, Fire Investigations, and CTL; and Professional Engineer Adrian France. They delve into the importance of identifying subrogation potential, common plumbing losses seen in the Component Testing Lab (CTL), what the experts look for to determine if the failure was caused by a manufacturer’s defect, and exploding toilets! Listen and learn what steps you can take to protect your plumbing evidence and more to ensure you don’t let subro opportunities pass you by. In this episode of Alpine Intel’s The Savvy Adjuster Podcast, host Chris Nichols speaks with David Riggs, Chief Operations Officer for Engineering, Fire Investigations, and CTL; and Professional Engineer Adrian France. They delve into the importance of identifying subrogation potential, common plumbing losses seen in the Component Testing Lab (CTL), what the experts look for to determine if the failure was caused by a manufacturer’s defect, and exploding toilets! Listen and learn what steps you can take to protect your plumbing evidence and more to ensure you don’t let subro opportunities pass you by. subrogation, material testing, material testing lab, claim litigation, water losses, plumbing failures, product failure, product assessment, testing laboratory false full 5 6fc2a3c7-381b-4916-b3e2-1cc063162db4 Take 5: 5 Non-Weather-Related Indicators of Damage to HVAC Equipment Many indicators of damages to HVAC systems can be found via visual inspection. Following up on their discussion about various weather-related perils in episode 3, Alpine Intel’s Technical Director Curt VanNess and Technical Field Manager Chris Molnar join host Whitney Boles once again for a brief look at other causes of loss that evidence surrounding these systems may indicate.

Additional Resources

Additional HVAC Fundamentals:

]]> Wed, 31 Jan 2024 14:30:00 +0000 marketing@ccgiq.com (Whitney Boles, Curt VanNess, Chris Molnar) https://the-savvy-adjuster-podcast.simplecast.com/episodes/5-non-weather-related-indicators-of-damage-to-hvac-equipment-Uk4djQUL Many indicators of damages to HVAC systems can be found via visual inspection. Following up on their discussion about various weather-related perils in episode 3, Alpine Intel’s Technical Director Curt VanNess and Technical Field Manager Chris Molnar join host Whitney Boles once again for a brief look at other causes of loss that evidence surrounding these systems may indicate.

Additional Resources

Additional HVAC Fundamentals:

]]> Take 5: 5 Non-Weather-Related Indicators of Damage to HVAC Equipment Whitney Boles, Curt VanNess, Chris Molnar 00:12:18 Many indicators of damages to HVAC systems can be found via visual inspection. Following up on their discussion about various weather-related perils in episode 3, Alpine Intel’s Technical Director Curt VanNess and Technical Field Manager Chris Molnar join host Whitney Boles once again for a brief look at other causes of loss that evidence surrounding these systems may indicate. Many indicators of damages to HVAC systems can be found via visual inspection. Following up on their discussion about various weather-related perils in episode 3, Alpine Intel’s Technical Director Curt VanNess and Technical Field Manager Chris Molnar join host Whitney Boles once again for a brief look at other causes of loss that evidence surrounding these systems may indicate. hvac equipment, hvac systems, refrigerant, hvac claims, hvac damages false full 4 1c4542ac-ddab-42a0-8d58-55af48aea3df HVAC Systems 101 The Savvy Adjuster Podcast host Whitney Boles speaks with Alpine Intel’s Technical Director Curt VanNess and Technical Field Manager Chris Molnar about HVAC equipment and their experiences with HVACi and beyond. They discuss the fundamentals of common HVAC systems and how adjusters can address claims that include them in the face of changes in climate, codes, and technology.

Discussed in this Episode

  • HVAC equipment common in geographical regions
  • How codes and regulations affect repairs vs. replacement
  • Residential vs. commercial inspections for claims
  • How weather conditions can affect HAVC equipment
  • How arcing and other electrical damage manifest on equipment
  • Hints the surrounding area provides during an HVAC assessment
  • What an HVAC assessment offers and examples of real inspections

Additional Resources

Additional HVAC Fundamentals:

]]> Thu, 18 Jan 2024 16:00:00 +0000 marketing@ccgiq.com (Whitney Boles, Curt VanNess, Chris Molnar) https://the-savvy-adjuster-podcast.simplecast.com/episodes/hvac-systems-101-8iEwzmli The Savvy Adjuster Podcast host Whitney Boles speaks with Alpine Intel’s Technical Director Curt VanNess and Technical Field Manager Chris Molnar about HVAC equipment and their experiences with HVACi and beyond. They discuss the fundamentals of common HVAC systems and how adjusters can address claims that include them in the face of changes in climate, codes, and technology.

Discussed in this Episode

  • HVAC equipment common in geographical regions
  • How codes and regulations affect repairs vs. replacement
  • Residential vs. commercial inspections for claims
  • How weather conditions can affect HAVC equipment
  • How arcing and other electrical damage manifest on equipment
  • Hints the surrounding area provides during an HVAC assessment
  • What an HVAC assessment offers and examples of real inspections

Additional Resources

Additional HVAC Fundamentals:

]]> HVAC Systems 101 Whitney Boles, Curt VanNess, Chris Molnar 00:43:45 The Savvy Adjuster Podcast host Whitney Boles speaks with Alpine Intel’s Technical Director Curt VanNess and Technical Field Manager Chris Molnar about HVAC equipment and their experiences with HVACi and beyond. They discuss the fundamentals of common HVAC systems and how adjusters can address claims that include them in the face of changes in climate, codes, and technology. The Savvy Adjuster Podcast host Whitney Boles speaks with Alpine Intel’s Technical Director Curt VanNess and Technical Field Manager Chris Molnar about HVAC equipment and their experiences with HVACi and beyond. They discuss the fundamentals of common HVAC systems and how adjusters can address claims that include them in the face of changes in climate, codes, and technology. hvac equipment, hvac systems, insurancea, refrigerant, hvac claims, adjusters, hvac, insurance claims, hvac damages false full 3 09ee7202-24b6-43ab-9f92-a58aa2dec1ff Take 5: Indicators of Wind Damage Not Found On the Roof Evidence of winds strong enough to damage shingles goes beyond the roof. In this mini episode, Chris follows up with Kevin Huelsman and Gary Ellis about collateral indicators, weather data, and other evidence the experts look at to verify claimed wind damage.

Additional Resources

Additional Wind and Roofing Resources:

]]> Wed, 10 Jan 2024 21:28:14 +0000 marketing@ccgiq.com (Chris Nichols, Kevin Huelsman, Gary Ellis) https://the-savvy-adjuster-podcast.simplecast.com/episodes/take-5-indicators-of-wind-damage-not-found-on-the-roof-jIMJKCP6 Evidence of winds strong enough to damage shingles goes beyond the roof. In this mini episode, Chris follows up with Kevin Huelsman and Gary Ellis about collateral indicators, weather data, and other evidence the experts look at to verify claimed wind damage.

Additional Resources

Additional Wind and Roofing Resources:

]]> Take 5: Indicators of Wind Damage Not Found On the Roof Chris Nichols, Kevin Huelsman, Gary Ellis 00:16:23 Evidence of winds strong enough to damage shingles goes beyond the roof. In this mini episode, Chris follows up with Kevin Huelsman and Gary Ellis about collateral indicators, weather data, and other evidence the experts look at to verify claimed wind damage. Evidence of winds strong enough to damage shingles goes beyond the roof. In this mini episode, Chris follows up with Kevin Huelsman and Gary Ellis about collateral indicators, weather data, and other evidence the experts look at to verify claimed wind damage. roof assessment, wind damage, tree damage, insurance, roofing damage, claims, roofing claims, collateral indicators, adjusters, asphalt shingles, shingles, roofs, weather data false full 2 c8d1ec78-ebdd-479e-9d90-6f576c8d7cac Wind Damage to Asphalt Shingles The Savvy Adjuster Podcast Host Chris Nichols speaks with Alpine Intel’s Technical Education Trainer Kevin Huelsman and Donan Engineering Professional Engineer Gary Ellis about the big questions surrounding wind damage to asphalt shingle roofs, including evidence of wind damage, variables influencing shingle lifespan, other common causes of loss, and why an assessment by an expert can help adjusters make accurate and fair decisions about these claims.

Discussed in this Episode

  • How to define wind damage [05:25]
  • Why shingles exhibit wind damage the way they do [10:45]
  • What variables influence the shingles’ lifespan [12:35]
  • Other causes of loss frequently claimed as wind damage [24:14]
  • Which conditions are most likely to generate roof claims [34:30]
  • Real examples of wind-related roofing assessments [39:47]

Additional Resources

Additional Wind and Roofing Resources:

]]> Thu, 28 Dec 2023 16:37:07 +0000 marketing@ccgiq.com (Chris Nichols, Gary Ellis, Kevin Huelsman) https://the-savvy-adjuster-podcast.simplecast.com/episodes/wind-damage-to-asphalt-shingles-78pFlW8t The Savvy Adjuster Podcast Host Chris Nichols speaks with Alpine Intel’s Technical Education Trainer Kevin Huelsman and Donan Engineering Professional Engineer Gary Ellis about the big questions surrounding wind damage to asphalt shingle roofs, including evidence of wind damage, variables influencing shingle lifespan, other common causes of loss, and why an assessment by an expert can help adjusters make accurate and fair decisions about these claims.

Discussed in this Episode

  • How to define wind damage [05:25]
  • Why shingles exhibit wind damage the way they do [10:45]
  • What variables influence the shingles’ lifespan [12:35]
  • Other causes of loss frequently claimed as wind damage [24:14]
  • Which conditions are most likely to generate roof claims [34:30]
  • Real examples of wind-related roofing assessments [39:47]

Additional Resources

Additional Wind and Roofing Resources:

]]> Wind Damage to Asphalt Shingles Chris Nichols, Gary Ellis, Kevin Huelsman 00:47:28 The Savvy Adjuster Podcast Host Chris Nichols speaks with Alpine Intel’s Technical Education Trainer Kevin Huelsman and Donan Engineering Professional Engineer Gary Ellis about the big questions surrounding wind damage to asphalt shingle roofs, including evidence of wind damage, variables influencing shingle lifespan, other common causes of loss, and why an assessment by an expert can help adjusters make accurate and fair decisions about these claims. The Savvy Adjuster Podcast Host Chris Nichols speaks with Alpine Intel’s Technical Education Trainer Kevin Huelsman and Donan Engineering Professional Engineer Gary Ellis about the big questions surrounding wind damage to asphalt shingle roofs, including evidence of wind damage, variables influencing shingle lifespan, other common causes of loss, and why an assessment by an expert can help adjusters make accurate and fair decisions about these claims. insurance policy reviewer, wind damage, property adjusters, claims specialist, property investigator, roof damage, insurance adjusters, liability determiner, insurance claims, loss adjuster, insurance arbitrator, asphalt shingles, damage appraiser, claims adjusters, claim examiner, insurance assessor, claim investigator false full 1