https://simplecast.com The AXELOS Best Practice Podcast The AXELOS Best Practice Podcast – the essential (audio) guide to help you and your organizations create better outcomes while promoting best practice within IT service management (ITSM) and Programme and Project Management (PPM). Our two regular hosts, AXELOS’ ITSM Ambassador Akshay Anand and PPM Ambassador Allan Thomson, will speak to guests from a variety of backgrounds. They’ll share their insight, knowledge and opinion based on their own experiences and professional expertise. We’ll share a new episode with you twice a month. So, tune in and enjoy our podcast. 2020-21 AXELOS Ltd en Fri, 15 Oct 2021 12:53:00 +0000 Fri, 15 Oct 2021 12:53:10 +0000 https://the-axelos-best-practice-podcast.simplecast.com The AXELOS Best Practice Podcast https://image.simplecastcdn.com/images/677fdadd-9ba2-4878-9ae7-a79734992e5f/2f9d9b95-3b38-4674-af93-cfa239e65465/3000x3000/axelos-logo-rgb-swirl.jpg?aid=rss_feed https://the-axelos-best-practice-podcast.simplecast.com episodic The AXELOS Best Practice Podcast – the essential (audio) guide to help you and your organizations create better outcomes while promoting best practice within IT service management (ITSM) and Programme and Project Management (PPM). Our two regular hosts, AXELOS’ ITSM Ambassador Akshay Anand and PPM Ambassador Allan Thomson, will speak to guests from a variety of backgrounds. They’ll share their insight, knowledge and opinion based on their own experiences and professional expertise. We’ll share a new episode with you twice a month. So, tune in and enjoy our podcast. AXELOS Ltd no https://feeds.simplecast.com/Sf92NIaR best practice, certifications, cpd, it, it service management, itsm, management, ppm, professional development, program management, project management, programme management, axelos AXELOS Ltd ask@axelos.com b08d0230-061f-44ab-92e9-f4c44fef6fa8 Key roles: the Programme Manager and the Business Change Manager This week, AXELOS' Allan Thomson and Consultant Richard Rose continue their conversation about key roles for programme management within MSP 5th edition. This time, the focus is on the relationship between Senior Responsible Owner and the Business Change Manager.

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: [www.linkedin.com/company/4999764]

Facebook: [www.facebook.com/AXELOSGBP]

Twitter: [www.twitter.com/axelos_gbp]

YouTube: [www.youtube.com/user/AXELOSBestPractice]

]]> Fri, 15 Oct 2021 12:53:00 +0000 ask@axelos.com (Allan thomson, Richard Rose) https://the-axelos-best-practice-podcast.simplecast.com/episodes/key-roles-the-programme-manager-and-the-business-change-manager-1I4KTuvC This week, AXELOS' Allan Thomson and Consultant Richard Rose continue their conversation about key roles for programme management within MSP 5th edition. This time, the focus is on the relationship between Senior Responsible Owner and the Business Change Manager.

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: [www.linkedin.com/company/4999764]

Facebook: [www.facebook.com/AXELOSGBP]

Twitter: [www.twitter.com/axelos_gbp]

YouTube: [www.youtube.com/user/AXELOSBestPractice]

]]> Key roles: the Programme Manager and the Business Change Manager Allan thomson, Richard Rose 00:39:08 This week, AXELOS' Allan Thomson and Consultant Richard Rose continue their conversation about key roles for programme management within MSP 5th edition. This time, the focus is on the relationship between Senior Responsible Owner and the Business Change Manager. This week, AXELOS' Allan Thomson and Consultant Richard Rose continue their conversation about key roles for programme management within MSP 5th edition. This time, the focus is on the relationship between Senior Responsible Owner and the Business Change Manager. programme management, business change manager, programme manager, msp, sro, change management, change control, bcm, senior responsible owner no full 44 bada11db-8950-48e1-a46b-2d570e6643a9 Who watches the watchmen? In this episode, AXELOS' Akshay Anand is reinterpreting the Latin watchmen quote “Quis custodiet ipsos custodes?” and asks, who manages the managers? In modern business this is the field of governance, which to many practitioners is a necessary organizational component, while to others is the cause of numerous and often infuriating blockers. Akshay explores these contradictions and attempts to reconcile them with the help of Mark Thomas (President, Escoute Consulting) and Shane Carlson (Director of Enterprise Architecture, ServiceNow).

Mark Thomas: Twitter @escoute1

Shane Carlson: Twitter @ITSMPundit

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: [www.linkedin.com/company/4999764]

Facebook: [www.facebook.com/AXELOSGBP]

Twitter: [www.twitter.com/axelos_gbp]

YouTube: [www.youtube.com/user/AXELOSBestPractice]

]]> Wed, 6 Oct 2021 15:46:12 +0000 ask@axelos.com (Shane Carlson, Akshay Anand, Mark Thomas) https://the-axelos-best-practice-podcast.simplecast.com/episodes/who-watches-the-watchmen-YmGdHkK2 In this episode, AXELOS' Akshay Anand is reinterpreting the Latin watchmen quote “Quis custodiet ipsos custodes?” and asks, who manages the managers? In modern business this is the field of governance, which to many practitioners is a necessary organizational component, while to others is the cause of numerous and often infuriating blockers. Akshay explores these contradictions and attempts to reconcile them with the help of Mark Thomas (President, Escoute Consulting) and Shane Carlson (Director of Enterprise Architecture, ServiceNow).

Mark Thomas: Twitter @escoute1

Shane Carlson: Twitter @ITSMPundit

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: [www.linkedin.com/company/4999764]

Facebook: [www.facebook.com/AXELOSGBP]

Twitter: [www.twitter.com/axelos_gbp]

YouTube: [www.youtube.com/user/AXELOSBestPractice]

]]> Who watches the watchmen? Shane Carlson, Akshay Anand, Mark Thomas 00:57:05 In this episode, AXELOS' Akshay Anand is reinterpreting the Latin watchmen quote “Quis custodiet ipsos custodes?” and asks, who manages the managers? In modern business this is the field of governance, which to many practitioners is a necessary organizational component, while to others is the cause of numerous and often infuriating blockers. Akshay explores these contradictions and attempts to reconcile them with the help of Mark Thomas (President, Escoute Consulting) and Shane Carlson (Director of Enterprise Architecture, ServiceNow). Mark Thomas: Twitter @escoute1 Shane Carlson: Twitter @ITSMPundit In this episode, AXELOS' Akshay Anand is reinterpreting the Latin watchmen quote “Quis custodiet ipsos custodes?” and asks, who manages the managers? In modern business this is the field of governance, which to many practitioners is a necessary organizational component, while to others is the cause of numerous and often infuriating blockers. Akshay explores these contradictions and attempts to reconcile them with the help of Mark Thomas (President, Escoute Consulting) and Shane Carlson (Director of Enterprise Architecture, ServiceNow). Mark Thomas: Twitter @escoute1 Shane Carlson: Twitter @ITSMPundit msp, itil 4, it service management, itil, prince2, change management, it governance, change control, service management, governance no full 43 61b5ec8e-ffef-46bc-aba3-e2f078b6bffe Knowledge Management Knowledge Management” (KM) that most knowledge workers experience is often limited to a knowledge base tool (sometimes combined with a self-service portal). Or it might be an ancient repository of documents on a SharePoint site. To figure out how to improve this situation, we need to go back to basics, and answer the question “what IS KM, and why is it important?”

In this episode, Akshay is joined by Aprill Allen (Independent Consultant and Angel Investor, Twitter @knowledgebird), Jon Stevens-Hall (Principal Product Manager, BMC Software, Twitter @JonStevensHall) and Dave Snowden (Founder & Chief Scientific Officer, Cognitive Edge, Twitter @snowded). Together, they explore the challenges and benefits of investing in KM, why old models and approaches are no longer fit for purpose, and unlearning.

This episode also features a shoutout to Suresh GP (Managing Director, Taub Solutions, Twitter @sureshgp). Suresh is a very active member of the ITSM community in India and SE Asia. He also serves as a regional leader for the BRM institute, and as an Ambassador for the DevOps Institute.

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: [www.linkedin.com/company/4999764]

Facebook: [www.facebook.com/AXELOSGBP]

Twitter: [www.twitter.com/axelos_gbp]

YouTube: [www.youtube.com/user/AXELOSBestPractice]

]]> Tue, 21 Sep 2021 13:28:41 +0000 ask@axelos.com (Akshay Anand, Suresh GP, Jon Stevens-Hall, Dave Snowden, Aprill Allen) https://the-axelos-best-practice-podcast.simplecast.com/episodes/knowledge-management-qqlDIMOA Knowledge Management” (KM) that most knowledge workers experience is often limited to a knowledge base tool (sometimes combined with a self-service portal). Or it might be an ancient repository of documents on a SharePoint site. To figure out how to improve this situation, we need to go back to basics, and answer the question “what IS KM, and why is it important?”

In this episode, Akshay is joined by Aprill Allen (Independent Consultant and Angel Investor, Twitter @knowledgebird), Jon Stevens-Hall (Principal Product Manager, BMC Software, Twitter @JonStevensHall) and Dave Snowden (Founder & Chief Scientific Officer, Cognitive Edge, Twitter @snowded). Together, they explore the challenges and benefits of investing in KM, why old models and approaches are no longer fit for purpose, and unlearning.

This episode also features a shoutout to Suresh GP (Managing Director, Taub Solutions, Twitter @sureshgp). Suresh is a very active member of the ITSM community in India and SE Asia. He also serves as a regional leader for the BRM institute, and as an Ambassador for the DevOps Institute.

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: [www.linkedin.com/company/4999764]

Facebook: [www.facebook.com/AXELOSGBP]

Twitter: [www.twitter.com/axelos_gbp]

YouTube: [www.youtube.com/user/AXELOSBestPractice]

]]> Knowledge Management Akshay Anand, Suresh GP, Jon Stevens-Hall, Dave Snowden, Aprill Allen 01:13:44 Knowledge Management” (KM) that most knowledge workers experience is often limited to a knowledge base tool (sometimes combined with a self-service portal). Or it might be an ancient repository of documents on a SharePoint site. To figure out how to improve this situation, we need to go back to basics, and answer the question “what IS KM, and why is it important?” In this episode, Akshay is joined by Aprill Allen (Independent Consultant and Angel Investor, Twitter @knowledgebird), Jon Stevens-Hall (Principal Product Manager, BMC Software, Twitter @JonStevensHall) and Dave Snowden (Founder & Chief Scientific Officer, Cognitive Edge, Twitter @snowded). Together, they explore the challenges and benefits of investing in KM, why old models and approaches are no longer fit for purpose, and unlearning. This episode also features a shoutout to Suresh GP (Managing Director, Taub Solutions, Twitter @sureshgp). Suresh is a very active member of the ITSM community in India and SE Asia. He also serves as a regional leader for the BRM institute, and as an Ambassador for the DevOps Institute. Knowledge Management” (KM) that most knowledge workers experience is often limited to a knowledge base tool (sometimes combined with a self-service portal). Or it might be an ancient repository of documents on a SharePoint site. To figure out how to improve this situation, we need to go back to basics, and answer the question “what IS KM, and why is it important?” In this episode, Akshay is joined by Aprill Allen (Independent Consultant and Angel Investor, Twitter @knowledgebird), Jon Stevens-Hall (Principal Product Manager, BMC Software, Twitter @JonStevensHall) and Dave Snowden (Founder & Chief Scientific Officer, Cognitive Edge, Twitter @snowded). Together, they explore the challenges and benefits of investing in KM, why old models and approaches are no longer fit for purpose, and unlearning. This episode also features a shoutout to Suresh GP (Managing Director, Taub Solutions, Twitter @sureshgp). Suresh is a very active member of the ITSM community in India and SE Asia. He also serves as a regional leader for the BRM institute, and as an Ambassador for the DevOps Institute. itsm, brm, knowledge, knowledge management, it service management, knowledge tools, best practice, devops no full 42 e335758a-5cd7-4fbe-84a3-1ead35381beb Key roles: the Senior Responsible Owner and the Business Change Manager In this episode, AXELOS' Allan Thomson speaks to Richard Rose about key roles for programme management within MSP 5th edition and the relationship between them.

This week, the focus is on the Programme Manager and the Business Change Manager.

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: [www.linkedin.com/company/4999764]

Facebook: [www.facebook.com/AXELOSGBP]

Twitter: [www.twitter.com/axelos_gbp]

YouTube: [www.youtube.com/user/AXELOSBestPractice]

]]> Tue, 14 Sep 2021 14:45:18 +0000 ask@axelos.com (Richard Rose, Allan Thomson) https://the-axelos-best-practice-podcast.simplecast.com/episodes/key-roles-the-senior-responsible-owner-and-the-business-change-manager-QtkcMOpT In this episode, AXELOS' Allan Thomson speaks to Richard Rose about key roles for programme management within MSP 5th edition and the relationship between them.

This week, the focus is on the Programme Manager and the Business Change Manager.

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: [www.linkedin.com/company/4999764]

Facebook: [www.facebook.com/AXELOSGBP]

Twitter: [www.twitter.com/axelos_gbp]

YouTube: [www.youtube.com/user/AXELOSBestPractice]

]]> Key roles: the Senior Responsible Owner and the Business Change Manager Richard Rose, Allan Thomson 00:47:37 In this episode, AXELOS' Allan Thomson speaks to Richard Rose about key roles for programme management within MSP 5th edition and the relationship between them. This week, the focus is on the Senior Responsible Owner and the Business Change Manager. In this episode, AXELOS' Allan Thomson speaks to Richard Rose about key roles for programme management within MSP 5th edition and the relationship between them. This week, the focus is on the Senior Responsible Owner and the Business Change Manager. programme management, business change manager, programme manager, msp, project management, ppm, propath no full 41 27a1e853-c669-403e-a605-0bb74d30fe84 Enterprise Service Management In this episode, AXELOS’ Akshay Anand is joined by Andrea Kis, Principal Consultant at Devoteam, Jay Srinivasan, CEO at atSpoke (recently acquired by Okta), and Ian Aitchison, VP Product Management at Nextthink to talk about the adoption and use cases of Enterprise Service Management (ESM). They’re also sharing tips to help organization succeed in their ESM programmes.

This week’s “shout-out” goes to Kenneth ('Kengon') Gonzalez, a veteran of the US military, and of the IT/SM world. He's worked in software development, support and operations, and most recently has been an advisor to CEOs and CIOs around the world.

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: [www.linkedin.com/company/4999764]

Facebook: [www.facebook.com/AXELOSGBP]

Twitter: [www.twitter.com/axelos_gbp]

YouTube: [www.youtube.com/user/AXELOSBestPractice]

]]> Thu, 9 Sep 2021 14:43:22 +0000 ask@axelos.com (Andrea Kis, Akshay Anand, Ian Aitchinson, Jay Srinivasan, Kenneth Gonzalez) https://the-axelos-best-practice-podcast.simplecast.com/episodes/enterprise-service-management-cHDip87f In this episode, AXELOS’ Akshay Anand is joined by Andrea Kis, Principal Consultant at Devoteam, Jay Srinivasan, CEO at atSpoke (recently acquired by Okta), and Ian Aitchison, VP Product Management at Nextthink to talk about the adoption and use cases of Enterprise Service Management (ESM). They’re also sharing tips to help organization succeed in their ESM programmes.

This week’s “shout-out” goes to Kenneth ('Kengon') Gonzalez, a veteran of the US military, and of the IT/SM world. He's worked in software development, support and operations, and most recently has been an advisor to CEOs and CIOs around the world.

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: [www.linkedin.com/company/4999764]

Facebook: [www.facebook.com/AXELOSGBP]

Twitter: [www.twitter.com/axelos_gbp]

YouTube: [www.youtube.com/user/AXELOSBestPractice]

]]> Enterprise Service Management Andrea Kis, Akshay Anand, Ian Aitchinson, Jay Srinivasan, Kenneth Gonzalez 01:02:49 In this episode, AXELOS’ Akshay Anand is joined by Andrea Kis, Principal Consultant at Devoteam, Jay Srinivasan, CEO at atSpoke (recently acquired by Okta), and Ian Aitchison, VP Product Management at Nextthink to talk about the adoption and use cases of Enterprise Service Management (ESM). They’re also sharing tips to help organization succeed in their ESM programmes. This week’s “shout-out” goes to Kenneth ('Kengon') Gonzalez, a veteran of the US military, and of the IT/SM world. He's worked in software development, support and operations, and most recently has been an advisor to CEOs and CIOs around the world. In this episode, AXELOS’ Akshay Anand is joined by Andrea Kis, Principal Consultant at Devoteam, Jay Srinivasan, CEO at atSpoke (recently acquired by Okta), and Ian Aitchison, VP Product Management at Nextthink to talk about the adoption and use cases of Enterprise Service Management (ESM). They’re also sharing tips to help organization succeed in their ESM programmes. This week’s “shout-out” goes to Kenneth ('Kengon') Gonzalez, a veteran of the US military, and of the IT/SM world. He's worked in software development, support and operations, and most recently has been an advisor to CEOs and CIOs around the world. itsm, guidance, support, enterprise, professional qualification, use case, enterprise service management, it service management, systems operations, operations, business enterprise, professional certification, best practice, software development no full 40 0bf16bde-fa07-4148-bd8b-92958277d1d6 Women in Project Management In this week's episode, AXELOS' Allan Thomson speaks to Elizabeth Harrin, project manager, author and owner of the blog Girl's Guide to PM, and Nicola Carroll, project manager at AXELOS, about what it's like for women in project management.

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: [www.linkedin.com/company/4999764]

Facebook: [www.facebook.com/AXELOSGBP]

Twitter: [www.twitter.com/axelos_gbp]

YouTube: [www.youtube.com/user/AXELOSBestPractice]

]]> Tue, 17 Aug 2021 12:00:00 +0000 ask@axelos.com (Nicola Carroll, Elizabeth Harrin, Allan Thomson) https://the-axelos-best-practice-podcast.simplecast.com/episodes/women-in-project-management-vW0f7E5z In this week's episode, AXELOS' Allan Thomson speaks to Elizabeth Harrin, project manager, author and owner of the blog Girl's Guide to PM, and Nicola Carroll, project manager at AXELOS, about what it's like for women in project management.

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: [www.linkedin.com/company/4999764]

Facebook: [www.facebook.com/AXELOSGBP]

Twitter: [www.twitter.com/axelos_gbp]

YouTube: [www.youtube.com/user/AXELOSBestPractice]

]]> Women in Project Management Nicola Carroll, Elizabeth Harrin, Allan Thomson 00:32:13 In this week's episode, AXELOS' Allan Thomson speaks to Elizabeth Harrin, project manager, author and owner of the blog Girl's Guide to PM, and Nicola Carroll, project manager at AXELOS, about what it's like for women in project management. In this week's episode, AXELOS' Allan Thomson speaks to Elizabeth Harrin, project manager, author and owner of the blog Girl's Guide to PM, and Nicola Carroll, project manager at AXELOS, about what it's like for women in project management. women's issues, feminism, business equality, gender at work, women, equality, girl's guide to pm, women in business, workplace equality no full 39 6b191cb1-e819-439a-bb4f-74950adccbe3 Q&A Daisy Chain We're trying an interesting approach with this podcast. We solicited a question from the ITSM community on LinkedIn, and then approached an SME to answer it, and then to ask their own question. We've ended up building an episode around this ""daisy chain"", and we'd love to know what you think!

We start with a question sent in by Mitch Pautz (Senior ITSM Analyst, University of Southern California), which Akshay uses to kick off the episode with Rob Akershoek (Chair of The Open Group IT4IT Forum). Rob then asked a question about value streams which was addressed by Daniel Breston (Independent ITSM consultant and coach) & Michelle Major-Goldsmith (Manager, Kinetic IT). Finally, Dan asked a question about talent management, which Akshay brought back to base to have a chat with AXELOS CEO Mark Basham and CCO Catherine Newman.

This episode's shout-out is to Orian Mendes, a Business Development Manager at TSO, the official publisher of ITIL guidance.

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: [www.linkedin.com/company/4999764]

Facebook: [www.facebook.com/AXELOSGBP]

Twitter: [twitter.com/axelos_gbp]

YouTube: [www.youtube.com/user/AXELOSBestPractice]

]]> Tue, 3 Aug 2021 12:45:08 +0000 ask@axelos.com (Caatherine Newman, Mark Basham, Michelle Major-Goldsmith, Rob Akershoek, Orian Mendes, Daniel Breston, Akshay Anand) https://the-axelos-best-practice-podcast.simplecast.com/episodes/qa-daisy-chain-lJhe64Yy We're trying an interesting approach with this podcast. We solicited a question from the ITSM community on LinkedIn, and then approached an SME to answer it, and then to ask their own question. We've ended up building an episode around this ""daisy chain"", and we'd love to know what you think!

We start with a question sent in by Mitch Pautz (Senior ITSM Analyst, University of Southern California), which Akshay uses to kick off the episode with Rob Akershoek (Chair of The Open Group IT4IT Forum). Rob then asked a question about value streams which was addressed by Daniel Breston (Independent ITSM consultant and coach) & Michelle Major-Goldsmith (Manager, Kinetic IT). Finally, Dan asked a question about talent management, which Akshay brought back to base to have a chat with AXELOS CEO Mark Basham and CCO Catherine Newman.

This episode's shout-out is to Orian Mendes, a Business Development Manager at TSO, the official publisher of ITIL guidance.

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: [www.linkedin.com/company/4999764]

Facebook: [www.facebook.com/AXELOSGBP]

Twitter: [twitter.com/axelos_gbp]

YouTube: [www.youtube.com/user/AXELOSBestPractice]

]]> Q&A Daisy Chain Caatherine Newman, Mark Basham, Michelle Major-Goldsmith, Rob Akershoek, Orian Mendes, Daniel Breston, Akshay Anand 01:16:55 We're trying an interesting approach with this podcast. We solicited a question from the ITSM community on LinkedIn, and then approached an SME to answer it, and then to ask their own question. We've ended up building an episode around this ""daisy chain"", and we'd love to know what you think! We start with a question sent in by Mitch Pautz (Senior ITSM Analyst, University of Southern California), which Akshay uses to kick off the episode with Rob Akershoek (Chair of The Open Group IT4IT Forum). Rob then asked a question about value streams which was addressed by Daniel Breston (Independent ITSM consultant and coach) & Michelle Major-Goldsmith (Manager, Kinetic IT). Finally, Dan asked a question about talent management, which Akshay brought back to base to have a chat with AXELOS CEO Mark Basham and CCO Catherine Newman. This episode's shout-out is to Orian Mendes, a Business Development Manager at TSO, the official publisher of ITIL guidance. We're trying an interesting approach with this podcast. We solicited a question from the ITSM community on LinkedIn, and then approached an SME to answer it, and then to ask their own question. We've ended up building an episode around this ""daisy chain"", and we'd love to know what you think! We start with a question sent in by Mitch Pautz (Senior ITSM Analyst, University of Southern California), which Akshay uses to kick off the episode with Rob Akershoek (Chair of The Open Group IT4IT Forum). Rob then asked a question about value streams which was addressed by Daniel Breston (Independent ITSM consultant and coach) & Michelle Major-Goldsmith (Manager, Kinetic IT). Finally, Dan asked a question about talent management, which Akshay brought back to base to have a chat with AXELOS CEO Mark Basham and CCO Catherine Newman. This episode's shout-out is to Orian Mendes, a Business Development Manager at TSO, the official publisher of ITIL guidance. no full 38 480e2ae8-e855-422a-9e67-c62b3ac46a11 Creative Professionals (Interlude) This week, Akshay invited back guests from earlier ‘creative professionals’ episodes to reflect on the topic of creativity. Akshay and his guests Simone Jo Moore (Organizational Coach and ITIL 4 author), Sanjeev NC (Product Manager, SuperOps.ai) and Rob England (Management Consultant and Trainer) discuss why creativity is discouraged in the workplace and why this is almost always a bad thing.

This week’s “shout-out” goes to Stephen Mann, who is the principal analyst and content director at itsm.tools, one of the best ITSM blogs.

Simone Jo Moore: Twitter @simonejomoore

Sanjeev NC: Twitter @yenceesanjeev

Rob England: Twitter @rob_england

Stephen Mann: Twitter @stephenmann

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: www.linkedin.com/company/4999764

Facebook: www.facebook.com/AXELOSGBP

Twitter: twitter.com/axelos_gbp

YouTube: www.youtube.com/user/AXELOSBestPractice

]]> Wed, 21 Jul 2021 14:58:59 +0000 ask@axelos.com (Harri Freeman, Rob England, Sanjeev NC, Stephen Mann, Akshay Anand, Simone Jo Moore) https://the-axelos-best-practice-podcast.simplecast.com/episodes/creative-professionals-interlude-ahAvuO2s This week, Akshay invited back guests from earlier ‘creative professionals’ episodes to reflect on the topic of creativity. Akshay and his guests Simone Jo Moore (Organizational Coach and ITIL 4 author), Sanjeev NC (Product Manager, SuperOps.ai) and Rob England (Management Consultant and Trainer) discuss why creativity is discouraged in the workplace and why this is almost always a bad thing.

This week’s “shout-out” goes to Stephen Mann, who is the principal analyst and content director at itsm.tools, one of the best ITSM blogs.

Simone Jo Moore: Twitter @simonejomoore

Sanjeev NC: Twitter @yenceesanjeev

Rob England: Twitter @rob_england

Stephen Mann: Twitter @stephenmann

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: www.linkedin.com/company/4999764

Facebook: www.facebook.com/AXELOSGBP

Twitter: twitter.com/axelos_gbp

YouTube: www.youtube.com/user/AXELOSBestPractice

]]> Creative Professionals (Interlude) Harri Freeman, Rob England, Sanjeev NC, Stephen Mann, Akshay Anand, Simone Jo Moore 01:02:47 This week, Akshay invited back guests from earlier ‘creative professionals’ episodes to reflect on the topic of creativity. Akshay and his guests Simone Jo Moore (Organizational Coach and ITIL 4 author), Sanjeev NC (Product Manager, SuperOps.ai) and Rob England (Management Consultant and Trainer) discuss why creativity is discouraged in the workplace and why this is almost always a bad thing. This week’s “shout-out” goes to Stephen Mann, who is the principal analyst and content director at itsm.tools, one of the best ITSM blogs. Simone Jo Moore: Twitter @simonejomoore Sanjeev NC: Twitter @yenceesanjeev Rob England: Twitter @rob_england Stephen Mann: Twitter @stephenmann This week, Akshay invited back guests from earlier ‘creative professionals’ episodes to reflect on the topic of creativity. Akshay and his guests Simone Jo Moore (Organizational Coach and ITIL 4 author), Sanjeev NC (Product Manager, SuperOps.ai) and Rob England (Management Consultant and Trainer) discuss why creativity is discouraged in the workplace and why this is almost always a bad thing. This week’s “shout-out” goes to Stephen Mann, who is the principal analyst and content director at itsm.tools, one of the best ITSM blogs. Simone Jo Moore: Twitter @simonejomoore Sanjeev NC: Twitter @yenceesanjeev Rob England: Twitter @rob_england Stephen Mann: Twitter @stephenmann itsm, business, itil 4, creativity, creative professionals, it service management, itil no full 37 e89ed66b-b725-4bd5-8bdd-b63cf723d74e The Three lines of defence In this week’s podcast, AXELOS' Allan Thomson and Ruth Murray-Webster, Lead Editor of the MSP 5th edition, discusses the importance of the ‘Three Lines of Defence’ within MSP and how this owns corporate-level risk controls, measures and monitoring.

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: www.linkedin.com/company/4999764

Facebook: www.facebook.com/AXELOSGBP

Twitter: twitter.com/axelos_gbp

YouTube: www.youtube.com/user/AXELOSBestPractice

]]> Tue, 13 Jul 2021 14:19:44 +0000 ask@axelos.com (Allan Thomson, Ruth Murray-Webster) https://the-axelos-best-practice-podcast.simplecast.com/episodes/the-three-lines-of-defence-AWESzaGW In this week’s podcast, AXELOS' Allan Thomson and Ruth Murray-Webster, Lead Editor of the MSP 5th edition, discusses the importance of the ‘Three Lines of Defence’ within MSP and how this owns corporate-level risk controls, measures and monitoring.

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: www.linkedin.com/company/4999764

Facebook: www.facebook.com/AXELOSGBP

Twitter: twitter.com/axelos_gbp

YouTube: www.youtube.com/user/AXELOSBestPractice

]]> The Three lines of defence Allan Thomson, Ruth Murray-Webster 00:19:06 In this week’s podcast, AXELOS' Allan Thomson and Ruth Murray-Webster, Lead Editor of the MSP 5th edition, discusses the importance of the ‘Three Lines of Defence’ within MSP and how this owns corporate-level risk controls, measures and monitoring. In this week’s podcast, AXELOS' Allan Thomson and Ruth Murray-Webster, Lead Editor of the MSP 5th edition, discusses the importance of the ‘Three Lines of Defence’ within MSP and how this owns corporate-level risk controls, measures and monitoring. no full 36 00159bd6-41f3-4a12-9c23-42850132d19b Creative Professionals - Part 4 It's been a while since we featured some creative professionals on this podcast, and Akshay is thrilled to be speaking to a real rock band. Join him as he discusses the creative process with Alberto Martinez (guitar/ vocals) and Asheesh Khokha (drums) from St. Francis and The Wolf (https://www.sfandthewolfmusic.com/).

Akshay is joined in the second half of the episode by Roy Atkinson (Twitter @royatkinson) and Karen Brusch (@Karen_Brusch) to debate how similar creative approaches can be found in IT/SM.

This episode also features a shout-out to Andrea Kis (Twitter @AndieKis). Andrea is a Principal Consultant at Devoteam, advising clients and delivering innovative solutions to address ITSM, ESM and SIAM challenges.

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: www.linkedin.com/company/4999764

Facebook: www.facebook.com/AXELOSGBP

Twitter: twitter.com/axelos_gbp

YouTube: www.youtube.com/user/AXELOSBestPractice

]]> Thu, 8 Jul 2021 15:18:50 +0000 ask@axelos.com (Akshay Anand) https://the-axelos-best-practice-podcast.simplecast.com/episodes/creative-professionals-part-4-3e9TLFfH It's been a while since we featured some creative professionals on this podcast, and Akshay is thrilled to be speaking to a real rock band. Join him as he discusses the creative process with Alberto Martinez (guitar/ vocals) and Asheesh Khokha (drums) from St. Francis and The Wolf (https://www.sfandthewolfmusic.com/).

Akshay is joined in the second half of the episode by Roy Atkinson (Twitter @royatkinson) and Karen Brusch (@Karen_Brusch) to debate how similar creative approaches can be found in IT/SM.

This episode also features a shout-out to Andrea Kis (Twitter @AndieKis). Andrea is a Principal Consultant at Devoteam, advising clients and delivering innovative solutions to address ITSM, ESM and SIAM challenges.

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: www.linkedin.com/company/4999764

Facebook: www.facebook.com/AXELOSGBP

Twitter: twitter.com/axelos_gbp

YouTube: www.youtube.com/user/AXELOSBestPractice

]]> Creative Professionals - Part 4 Akshay Anand 01:26:55 It's been a while since we featured some creative professionals on this podcast, and Akshay is thrilled to be speaking to a real rock band. Join him as he discusses the creative process with Alberto Martinez (guitar/ vocals) and Asheesh Khokha (drums) from St. Francis and The Wolf (https://www.sfandthewolfmusic.com/). Akshay is joined in the second half of the episode by Roy Atkinson (Twitter @royatkinson) and Karen Brusch (@Karen_Brusch) to debate how similar creative approaches can be found in IT/SM. This episode also features a shout-out to Andrea Kis (Twitter @AndieKis). Andrea is a Principal Consultant at Devoteam, advising clients and delivering innovative solutions to address ITSM, ESM and SIAM challenges. It's been a while since we featured some creative professionals on this podcast, and Akshay is thrilled to be speaking to a real rock band. Join him as he discusses the creative process with Alberto Martinez (guitar/ vocals) and Asheesh Khokha (drums) from St. Francis and The Wolf (https://www.sfandthewolfmusic.com/). Akshay is joined in the second half of the episode by Roy Atkinson (Twitter @royatkinson) and Karen Brusch (@Karen_Brusch) to debate how similar creative approaches can be found in IT/SM. This episode also features a shout-out to Andrea Kis (Twitter @AndieKis). Andrea is a Principal Consultant at Devoteam, advising clients and delivering innovative solutions to address ITSM, ESM and SIAM challenges. no full 35 11e0434b-023e-4aa9-8614-4a21ca83e39e ITSM Consulting In this week’s episode you can join Akshay as he talks to Nathan McDonald (Deloitte UK), Jessica Alfaro (Acuity Inc.) and Barclay Rae (Barclay Rae Consulting) about the consulting industry, the changing nature of consulting, and what aspiring consultants might experience over the course of their careers.

Our “shout-out” goes to Paula Määttänen. Paula is a senior solutions architect at TietoEVRY. She focuses on helping her clients address their service management challenges with innovative thinking and solutions. She is also a board member of itSMF Finland and helps to organize events for the local ITSM community.

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: www.linkedin.com/company/4999764

Facebook: www.facebook.com/AXELOSGBP

Twitter: twitter.com/axelos_gbp

YouTube: www.youtube.com/user/AXELOSBestPractice

]]> Wed, 23 Jun 2021 16:57:29 +0000 ask@axelos.com (Jessica Alfaro, Akshay Anand, Nathan McDonald, Barclay Rae) https://the-axelos-best-practice-podcast.simplecast.com/episodes/itsm-consulting-af9B8tMD In this week’s episode you can join Akshay as he talks to Nathan McDonald (Deloitte UK), Jessica Alfaro (Acuity Inc.) and Barclay Rae (Barclay Rae Consulting) about the consulting industry, the changing nature of consulting, and what aspiring consultants might experience over the course of their careers.

Our “shout-out” goes to Paula Määttänen. Paula is a senior solutions architect at TietoEVRY. She focuses on helping her clients address their service management challenges with innovative thinking and solutions. She is also a board member of itSMF Finland and helps to organize events for the local ITSM community.

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: www.linkedin.com/company/4999764

Facebook: www.facebook.com/AXELOSGBP

Twitter: twitter.com/axelos_gbp

YouTube: www.youtube.com/user/AXELOSBestPractice

]]> ITSM Consulting Jessica Alfaro, Akshay Anand, Nathan McDonald, Barclay Rae 01:14:33 In this week’s episode you can join Akshay as he talks to Nathan McDonald (Deloitte UK), Jessica Alfaro (Acuity Inc.) and Barclay Rae (Barclay Rae Consulting) about the consulting industry, the changing nature of consulting, and what aspiring consultants might experience over the course of their careers. Our “shout-out” goes to Paula Määttänen. Paula is a senior solutions architect at TietoEVRY. She focuses on helping her clients address their service management challenges with innovative thinking and solutions. She is also a board member of itSMF Finland and helps to organize events for the local ITSM community. In this week’s episode you can join Akshay as he talks to Nathan McDonald (Deloitte UK), Jessica Alfaro (Acuity Inc.) and Barclay Rae (Barclay Rae Consulting) about the consulting industry, the changing nature of consulting, and what aspiring consultants might experience over the course of their careers. Our “shout-out” goes to Paula Määttänen. Paula is a senior solutions architect at TietoEVRY. She focuses on helping her clients address their service management challenges with innovative thinking and solutions. She is also a board member of itSMF Finland and helps to organize events for the local ITSM community. no full 34 29cc8d6f-2bf5-4fe8-bca3-01450cf3c298 PRINCE2 vs PMP? In this episode, AXELOS’ Allan Thomson and Patrick Von Schlag discuss the synergies between PMP from PMI and PRINCE2. In addition, they talk about the effect of Agile on both.

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: www.linkedin.com/company/4999764

Facebook: www.facebook.com/AXELOSGBP

Twitter: twitter.com/axelos_gbp

YouTube: www.youtube.com/user/AXELOSBestPractice

]]> Tue, 15 Jun 2021 14:05:24 +0000 ask@axelos.com (Patrick Von Schlag, Allan Thomson) https://the-axelos-best-practice-podcast.simplecast.com/episodes/prince2-vs-pmp-TfjZGk41 In this episode, AXELOS’ Allan Thomson and Patrick Von Schlag discuss the synergies between PMP from PMI and PRINCE2. In addition, they talk about the effect of Agile on both.

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: www.linkedin.com/company/4999764

Facebook: www.facebook.com/AXELOSGBP

Twitter: twitter.com/axelos_gbp

YouTube: www.youtube.com/user/AXELOSBestPractice

]]> PRINCE2 vs PMP? Patrick Von Schlag, Allan Thomson 00:45:37 In this episode, AXELOS’ Allan Thomson and Patrick Von Schlag discuss the synergies between PMP from PMI and PRINCE2. In addition, they talk about the effect of Agile on both. In this episode, AXELOS’ Allan Thomson and Patrick Von Schlag discuss the synergies between PMP from PMI and PRINCE2. In addition, they talk about the effect of Agile on both. no full 33 c0766aa3-688f-46be-a8e1-55bd676b9fc7 ITSM Industry Networks In this episode, Akshay is joined by John Custy (HDI), David Wright (Service Desk Institute) and Rosemary Gurney (itSMF International) to talk about the benefits of joining a local, national or even an international ITSM industry network.

This week’s “shout-out” goes to Elina Pirjanti (Twitter @elt5u). Elina is well known not just for her day-job as a customer success advisor in the service management space, but also for her efforts in supporting and speaking at itSMF chapter events around the world.

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: www.linkedin.com/company/4999764

Facebook: www.facebook.com/AXELOSGBP

Twitter: twitter.com/axelos_gbp

YouTube: www.youtube.com/user/AXELOSBestPractice

]]> Tue, 8 Jun 2021 14:36:34 +0000 ask@axelos.com (John Custy, Rosemary Gurney, Elina Pirjanti, Akshay Anand, David Wright) https://the-axelos-best-practice-podcast.simplecast.com/episodes/itsm-industry-networks-mV_1gQNM In this episode, Akshay is joined by John Custy (HDI), David Wright (Service Desk Institute) and Rosemary Gurney (itSMF International) to talk about the benefits of joining a local, national or even an international ITSM industry network.

This week’s “shout-out” goes to Elina Pirjanti (Twitter @elt5u). Elina is well known not just for her day-job as a customer success advisor in the service management space, but also for her efforts in supporting and speaking at itSMF chapter events around the world.

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: www.linkedin.com/company/4999764

Facebook: www.facebook.com/AXELOSGBP

Twitter: twitter.com/axelos_gbp

YouTube: www.youtube.com/user/AXELOSBestPractice

]]> ITSM Industry Networks John Custy, Rosemary Gurney, Elina Pirjanti, Akshay Anand, David Wright 01:05:59 In this episode, Akshay is joined by John Custy (HDI), David Wright (Service Desk Institute) and Rosemary Gurney (itSMF International) to talk about the benefits of joining a local, national or even an international ITSM industry network. This week’s “shout-out” goes to Elina Pirjanti (Twitter @elt5u). Elina is well known not just for her day-job as a customer success advisor in the service management space, but also for her efforts in supporting and speaking at itSMF chapter events around the world. In this episode, Akshay is joined by John Custy (HDI), David Wright (Service Desk Institute) and Rosemary Gurney (itSMF International) to talk about the benefits of joining a local, national or even an international ITSM industry network. This week’s “shout-out” goes to Elina Pirjanti (Twitter @elt5u). Elina is well known not just for her day-job as a customer success advisor in the service management space, but also for her efforts in supporting and speaking at itSMF chapter events around the world. itsm, it service management, networking, business networks, industry networks no full 32 250da4e3-c9b0-4fcd-8544-4e787d10f7d4 Neural Diversity at Work The week of May 10th was Mental Health Awareness Week, and we've recorded a special podcast episode about Neural Diversity (ND) in the workplace. Akshay is joined by Laura Rigden (Twitter @MindPlaySC), James Finister (@jimbofin), Rob England (@rob_england) and Rachida Chekaf (@RachidaChekaf) to discuss what ND is and isn't, how to recognize it in ourselves and in our colleagues, and how companies can recognize and support ND in the workplace.

This episode does not feature a shout-out.

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: www.linkedin.com/company/4999764

Facebook: www.facebook.com/AXELOSGBP

Twitter: twitter.com/axelos_gbp

YouTube: www.youtube.com/user/AXELOSBestPractice

]]> Tue, 18 May 2021 11:00:00 +0000 ask@axelos.com (Rachida Chekaf, Akshay Anand, Laura Rigden, James Finister, Rob England) https://the-axelos-best-practice-podcast.simplecast.com/episodes/neural-diversity-at-work-FhOaOKeS The week of May 10th was Mental Health Awareness Week, and we've recorded a special podcast episode about Neural Diversity (ND) in the workplace. Akshay is joined by Laura Rigden (Twitter @MindPlaySC), James Finister (@jimbofin), Rob England (@rob_england) and Rachida Chekaf (@RachidaChekaf) to discuss what ND is and isn't, how to recognize it in ourselves and in our colleagues, and how companies can recognize and support ND in the workplace.

This episode does not feature a shout-out.

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: www.linkedin.com/company/4999764

Facebook: www.facebook.com/AXELOSGBP

Twitter: twitter.com/axelos_gbp

YouTube: www.youtube.com/user/AXELOSBestPractice

]]> Neural Diversity at Work Rachida Chekaf, Akshay Anand, Laura Rigden, James Finister, Rob England 00:52:53 The week of May 10th was Mental Health Awareness Week, and we've recorded a special podcast episode about Neural Diversity (ND) in the workplace. Akshay is joined by Laura Rigden (Twitter @MindPlaySC), James Finister (@jimbofin), Rob England (@rob_england) and Rachida Chekaf (@RachidaChekaf) to discuss what ND is and isn't, how to recognize it in ourselves and in our colleagues, and how companies can recognize and support ND in the workplace. This episode does not feature a shout-out. The week of May 10th was Mental Health Awareness Week, and we've recorded a special podcast episode about Neural Diversity (ND) in the workplace. Akshay is joined by Laura Rigden (Twitter @MindPlaySC), James Finister (@jimbofin), Rob England (@rob_england) and Rachida Chekaf (@RachidaChekaf) to discuss what ND is and isn't, how to recognize it in ourselves and in our colleagues, and how companies can recognize and support ND in the workplace. This episode does not feature a shout-out. mental health, neural diversity, itsm, mental health awareness week, neurodiversity, it service management, itil, best practice, nd no full 31 f83f6e88-c671-4b30-9317-df0ce6ad0d91 Why take MSP 5th Edition In this episode, AXELOS' Allan Thomson and Ruth Murray-Webster, Lead Editor of the MSP 5th edition, discuss the recent MSP update and how the new edition covers the most common challenges that organizations encounter when leading investments in change. They also talk about optimal programme design and Enterprise Agility.

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: www.linkedin.com/company/4999764

Facebook: www.facebook.com/AXELOSGBP

Twitter: twitter.com/axelos_gbp

YouTube: www.youtube.com/user/AXELOSBestPractice

]]> Tue, 11 May 2021 11:01:54 +0000 ask@axelos.com (Ruth Murray-Webster, Allan Thomson) https://the-axelos-best-practice-podcast.simplecast.com/episodes/why-take-msp-5th-edition-o8SIolNw In this episode, AXELOS' Allan Thomson and Ruth Murray-Webster, Lead Editor of the MSP 5th edition, discuss the recent MSP update and how the new edition covers the most common challenges that organizations encounter when leading investments in change. They also talk about optimal programme design and Enterprise Agility.

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: www.linkedin.com/company/4999764

Facebook: www.facebook.com/AXELOSGBP

Twitter: twitter.com/axelos_gbp

YouTube: www.youtube.com/user/AXELOSBestPractice

]]> Why take MSP 5th Edition Ruth Murray-Webster, Allan Thomson 00:35:22 In this episode, AXELOS' Allan Thomson and Ruth Murray-Webster, Lead Editor of the MSP 5th edition, discuss the recent MSP update and how the new edition covers the most common challenges that organizations encounter when leading investments in change. They also talk about optimal programme design and Enterprise Agility. In this episode, AXELOS' Allan Thomson and Ruth Murray-Webster, Lead Editor of the MSP 5th edition, discuss the recent MSP update and how the new edition covers the most common challenges that organizations encounter when leading investments in change. They also talk about optimal programme design and Enterprise Agility. business change, programme management, itsm, change investments, msp, organizational change, agile methodologies, digital transformation, agile, agile working, managing programmes, change, it service management, project management, enterprise agility, prince2, change management, managing successful programmes no full 30 99e87ddb-4da0-4f07-8923-dc614fa20669 Creative Professionals - Part 3 In part 3 of our Creative Professionals series, AXELOS’ Akshay Anand interviews Bill Conry, a stand-up comic based in Dublin, before being joined by Dave Snowden (Founder and Chief Scientific Officer, Cognitive Edge) and Sanjeev NC (Product Manager, SuperOps.ai) to talk about how techniques like storytelling and narrative based knowledge management can help IT organizations.

This week’s “shout-out” goes to Kathy Veldboom. Kathy is an established leader of ITSM organizations, with experience in setting up, managing, and at times transforming, large customer and technical support teams in the US.

 

Bill Conry: Instagram @bcon101

Dave Snowden: Twitter @snowded

Sanjeev NC: sanjeevnc.com

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: www.linkedin.com/company/4999764

Facebook: www.facebook.com/AXELOSGBP

Twitter: twitter.com/axelos_gbp

YouTube: www.youtube.com/user/AXELOSBestPractice

]]> Tue, 4 May 2021 11:00:00 +0000 ask@axelos.com (Bill Conry, Akshay Anand, Kathy Veldboom, NC Sanjeev, Dave Snowden) https://the-axelos-best-practice-podcast.simplecast.com/episodes/creative-professionals-part-3-JdBFiP4s In part 3 of our Creative Professionals series, AXELOS’ Akshay Anand interviews Bill Conry, a stand-up comic based in Dublin, before being joined by Dave Snowden (Founder and Chief Scientific Officer, Cognitive Edge) and Sanjeev NC (Product Manager, SuperOps.ai) to talk about how techniques like storytelling and narrative based knowledge management can help IT organizations.

This week’s “shout-out” goes to Kathy Veldboom. Kathy is an established leader of ITSM organizations, with experience in setting up, managing, and at times transforming, large customer and technical support teams in the US.

 

Bill Conry: Instagram @bcon101

Dave Snowden: Twitter @snowded

Sanjeev NC: sanjeevnc.com

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: www.linkedin.com/company/4999764

Facebook: www.facebook.com/AXELOSGBP

Twitter: twitter.com/axelos_gbp

YouTube: www.youtube.com/user/AXELOSBestPractice

]]> Creative Professionals - Part 3 Bill Conry, Akshay Anand, Kathy Veldboom, NC Sanjeev, Dave Snowden 01:02:17 In part 3 of our Creative Professionals series, AXELOS’ Akshay Anand interviews Bill Conry, a stand-up comic based in Dublin, before being joined by Dave Snowden (Founder and Chief Scientific Officer, Cognitive Edge) and Sanjeev NC (Product Manager, SuperOps.ai) to talk about how techniques like storytelling and narrative based knowledge management can help IT organizations. This week’s “shout-out” goes to Kathy Veldboom. Kathy is an established leader of ITSM organizations, with experience in setting up, managing, and at times transforming, large customer and technical support teams in the US. Bill Conry: Instagram @bcon101 Dave Snowden: Twitter @snowded Sanjeev NC: sanjeevnc.com In part 3 of our Creative Professionals series, AXELOS’ Akshay Anand interviews Bill Conry, a stand-up comic based in Dublin, before being joined by Dave Snowden (Founder and Chief Scientific Officer, Cognitive Edge) and Sanjeev NC (Product Manager, SuperOps.ai) to talk about how techniques like storytelling and narrative based knowledge management can help IT organizations. This week’s “shout-out” goes to Kathy Veldboom. Kathy is an established leader of ITSM organizations, with experience in setting up, managing, and at times transforming, large customer and technical support teams in the US. Bill Conry: Instagram @bcon101 Dave Snowden: Twitter @snowded Sanjeev NC: sanjeevnc.com itsm, creativity, it management, it services, knowledge management, it service management, standup no full 29 b228248e-5f8e-4126-ad83-18b4babad42d Creative Professionals – Part 2 Join AXELOS’ Akshay Anand for Part 2 of the Creative Professionals series. In this episode he talks to Rayna Jhaveri (TV chef, musician, and executive coach), Simone Jo Moore (Organizational Coach and ITIL 4 author) and Rob England (Management Consultant and Trainer). Together they discuss how creative techniques in the kitchen and in front of a TV camera can be applied by IT and Service Management professionals.

This week’s “shout-out” goes out to Vasilis Sandros who is a Product Manager at PeopleCert and is promoting ITIL 4 certifications around the world.

Rayna Jhaveri: www.raynajhaveri.com

Simone Jo Moore: www.simonejomoore.com

Rob England: www.tealunicorn.com

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: www.linkedin.com/company/4999764

Facebook: www.facebook.com/AXELOSGBP

Twitter: twitter.com/axelos_gbp

YouTube: www.youtube.com/user/AXELOSBestPractice

]]> Wed, 21 Apr 2021 10:01:52 +0000 ask@axelos.com (Akshay Anand, Rob England, Simone Jo Moore, Vasilis Sandros, Rayna Jhaveri) https://the-axelos-best-practice-podcast.simplecast.com/episodes/creative-professionals-part-2-_6XSO_JH Join AXELOS’ Akshay Anand for Part 2 of the Creative Professionals series. In this episode he talks to Rayna Jhaveri (TV chef, musician, and executive coach), Simone Jo Moore (Organizational Coach and ITIL 4 author) and Rob England (Management Consultant and Trainer). Together they discuss how creative techniques in the kitchen and in front of a TV camera can be applied by IT and Service Management professionals.

This week’s “shout-out” goes out to Vasilis Sandros who is a Product Manager at PeopleCert and is promoting ITIL 4 certifications around the world.

Rayna Jhaveri: www.raynajhaveri.com

Simone Jo Moore: www.simonejomoore.com

Rob England: www.tealunicorn.com

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: www.linkedin.com/company/4999764

Facebook: www.facebook.com/AXELOSGBP

Twitter: twitter.com/axelos_gbp

YouTube: www.youtube.com/user/AXELOSBestPractice

]]> Creative Professionals – Part 2 Akshay Anand, Rob England, Simone Jo Moore, Vasilis Sandros, Rayna Jhaveri 01:09:53 Join AXELOS’ Akshay Anand for Part 2 of the Creative Professionals series. In this episode he talks to Rayna Jhaveri (TV chef, musician, and executive coach), Simone Jo Moore (Organizational Coach and ITIL 4 author) and Rob England (Management Consultant and Trainer). Together they discuss how creative techniques in the kitchen and in front of a TV camera can be applied by IT and Service Management professionals. This week’s “shout-out” goes out to Vasilis Sandros who is a Product Manager at PeopleCert and is promoting ITIL 4 certifications around the world. Rayna Jhaveri: www.raynajhaveri.com Simone Jo Moore: www.simonejomoore.com Rob England: www.tealunicorn.com Join AXELOS’ Akshay Anand for Part 2 of the Creative Professionals series. In this episode he talks to Rayna Jhaveri (TV chef, musician, and executive coach), Simone Jo Moore (Organizational Coach and ITIL 4 author) and Rob England (Management Consultant and Trainer). Together they discuss how creative techniques in the kitchen and in front of a TV camera can be applied by IT and Service Management professionals. This week’s “shout-out” goes out to Vasilis Sandros who is a Product Manager at PeopleCert and is promoting ITIL 4 certifications around the world. Rayna Jhaveri: www.raynajhaveri.com Simone Jo Moore: www.simonejomoore.com Rob England: www.tealunicorn.com itsm, peoplecert, axelos, itil 4, creativity, tv chef, it service management, itil, best practice no full 28 04545757-f97f-4727-8b12-9692627e5e4c PRINCE2 Agile – The Synergy In our second PRINCE2 Agile episode, AXELOS’ Allan Thomson and Duncan Wade, Director of the Human Interface Consultancy Ltd, talk about the synergy that is achieved by blending PRINCE2 and Agile and the strengths of both – direction and management within PRINCE2 and a focus on delivery within Agile.

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: www.linkedin.com/company/4999764

Facebook: www.facebook.com/AXELOSGBP

Twitter: twitter.com/axelos_gbp

YouTube: www.youtube.com/user/AXELOSBestPractice

]]> Tue, 13 Apr 2021 14:11:12 +0000 ask@axelos.com (Duncan Wade, Allan Thomson) https://the-axelos-best-practice-podcast.simplecast.com/episodes/prince2-agile-the-synergy-hlxWUu8d In our second PRINCE2 Agile episode, AXELOS’ Allan Thomson and Duncan Wade, Director of the Human Interface Consultancy Ltd, talk about the synergy that is achieved by blending PRINCE2 and Agile and the strengths of both – direction and management within PRINCE2 and a focus on delivery within Agile.

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: www.linkedin.com/company/4999764

Facebook: www.facebook.com/AXELOSGBP

Twitter: twitter.com/axelos_gbp

YouTube: www.youtube.com/user/AXELOSBestPractice

]]> PRINCE2 Agile – The Synergy Duncan Wade, Allan Thomson 00:41:01 In our second PRINCE2 Agile episode, AXELOS’ Allan Thomson and Duncan Wade, Director of the Human Interface Consultancy Ltd, talk about the synergy that is achieved by blending PRINCE2 and Agile and the strengths of both – direction and management within PRINCE2 and a focus on delivery within Agile. In our second PRINCE2 Agile episode, AXELOS’ Allan Thomson and Duncan Wade, Director of the Human Interface Consultancy Ltd, talk about the synergy that is achieved by blending PRINCE2 and Agile and the strengths of both – direction and management within PRINCE2 and a focus on delivery within Agile. prince2 agile, human interface consultancy, agile, duncan wade, agile delivery, project management, prince2, best practice, agile practices no full 27 9c2bffb6-e2e7-4c14-b0a9-d5dd89c30fda Creative Professionals - Part 1 In this episode, AXELOS’ Akshay Anand explores whether creativity is a human trait or if it is something we only find in certain professions. He also discusses with his guests how creative techniques from other professions can be applied to IT and ITSM work. First up: photography.

Akshay is joined by travel and wedding photographer Raj Sarma, James Finister, Practice Partner at Tata Consultancy Services, and Simone Jo Moore, Organizational Coach, Consultant, and Trainer.

This week’s “shout-out” goes out to Rina Brahmbhatt from New York, who recently became ITIL Master.

Share your thoughts via ask@axelos.com

Raj Sarma, Instagram @rsarmaphotos and @rstravelphotos, http://www.rajsarma.com/

James Finister, Twitter @jimbofin

Simone Jo Moore, https://www.simonejomoore.com/

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: www.linkedin.com/company/4999764

Facebook: www.facebook.com/AXELOSGBP

Twitter: twitter.com/axelos_gbp

YouTube: www.youtube.com/user/AXELOSBestPractice

]]> Tue, 6 Apr 2021 13:00:00 +0000 ask@axelos.com (Akshay Anand, Raj Sharma, James Finister, Simone Jo Moore, Rina Brahmbhatt) https://the-axelos-best-practice-podcast.simplecast.com/episodes/creative-professionals-part-1-DEoMw0QX In this episode, AXELOS’ Akshay Anand explores whether creativity is a human trait or if it is something we only find in certain professions. He also discusses with his guests how creative techniques from other professions can be applied to IT and ITSM work. First up: photography.

Akshay is joined by travel and wedding photographer Raj Sarma, James Finister, Practice Partner at Tata Consultancy Services, and Simone Jo Moore, Organizational Coach, Consultant, and Trainer.

This week’s “shout-out” goes out to Rina Brahmbhatt from New York, who recently became ITIL Master.

Share your thoughts via ask@axelos.com

Raj Sarma, Instagram @rsarmaphotos and @rstravelphotos, http://www.rajsarma.com/

James Finister, Twitter @jimbofin

Simone Jo Moore, https://www.simonejomoore.com/

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: www.linkedin.com/company/4999764

Facebook: www.facebook.com/AXELOSGBP

Twitter: twitter.com/axelos_gbp

YouTube: www.youtube.com/user/AXELOSBestPractice

]]> Creative Professionals - Part 1 Akshay Anand, Raj Sharma, James Finister, Simone Jo Moore, Rina Brahmbhatt 01:08:48 In this episode, AXELOS’ Akshay Anand explores whether creativity is a human trait or if it is something we only find in certain professions. He also discusses with his guests how creative techniques from other professions can be applied to IT and ITSM work. First up: photography. Akshay is joined by travel and wedding photographer Raj Sarma, James Finister, Practice Partner at Tata Consultancy Services, and Simone Jo Moore, Organizational Coach, Consultant, and Trainer. This week’s “shout-out” goes out to Rina Brahmbhatt from New York, who recently became ITIL Master. Share your thoughts via ask@axelos.com Raj Sarma, Instagram @rsarmaphotos and @rstravelphotos, http://www.rajsarma.com/ James Finister, Twitter @jimbofin Simone Jo Moore, https://www.simonejomoore.com/ In this episode, AXELOS’ Akshay Anand explores whether creativity is a human trait or if it is something we only find in certain professions. He also discusses with his guests how creative techniques from other professions can be applied to IT and ITSM work. First up: photography. Akshay is joined by travel and wedding photographer Raj Sarma, James Finister, Practice Partner at Tata Consultancy Services, and Simone Jo Moore, Organizational Coach, Consultant, and Trainer. This week’s “shout-out” goes out to Rina Brahmbhatt from New York, who recently became ITIL Master. Share your thoughts via ask@axelos.com Raj Sarma, Instagram @rsarmaphotos and @rstravelphotos, http://www.rajsarma.com/ James Finister, Twitter @jimbofin Simone Jo Moore, https://www.simonejomoore.com/ itsm, photography, creative traits, axelos, creativity, it service management, itil, prince2, best practice no full 26 2bd4f8a7-2ae2-4f1f-9e2a-1f699175be93 Trends in ITSM Tooling There are several ITSM tools available today, many of them offering similar features through different user experiences. In this episode, AXELOS’ Akshay Anand will discuss a number of ITSM tools questions with his guests, including:

How has the use of ITSM tools changed over the years? Where is the market headed, and what can we expect to see from vendors (both large and small) in the coming months and years?

Join Akshay and his guests Ken Connally, Principal Technical Product Marketing Manager at Atlassian, Jon Stevens-Hall, Principal Product Manager at BMC Software, and Jay Srinivasan, Co-founder and CEO, atSpoke as they discuss these topics and more.

This week’s “shout-out” goes to Nargis Mirza, Lead Delivery Manager at the Home Office.

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: www.linkedin.com/company/4999764

Facebook: www.facebook.com/AXELOSGBP

Twitter: twitter.com/axelos_gbp

YouTube: www.youtube.com/user/AXELOSBestPractice

]]> Tue, 16 Mar 2021 17:49:53 +0000 ask@axelos.com (Nargis Mirza, Jon Stevens-Hall, Jay Srinivasan, Akshay Anand, Ken Connally) https://the-axelos-best-practice-podcast.simplecast.com/episodes/trends-in-itsm-tooling-eXPXAIbk There are several ITSM tools available today, many of them offering similar features through different user experiences. In this episode, AXELOS’ Akshay Anand will discuss a number of ITSM tools questions with his guests, including:

How has the use of ITSM tools changed over the years? Where is the market headed, and what can we expect to see from vendors (both large and small) in the coming months and years?

Join Akshay and his guests Ken Connally, Principal Technical Product Marketing Manager at Atlassian, Jon Stevens-Hall, Principal Product Manager at BMC Software, and Jay Srinivasan, Co-founder and CEO, atSpoke as they discuss these topics and more.

This week’s “shout-out” goes to Nargis Mirza, Lead Delivery Manager at the Home Office.

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: www.linkedin.com/company/4999764

Facebook: www.facebook.com/AXELOSGBP

Twitter: twitter.com/axelos_gbp

YouTube: www.youtube.com/user/AXELOSBestPractice

]]> Trends in ITSM Tooling Nargis Mirza, Jon Stevens-Hall, Jay Srinivasan, Akshay Anand, Ken Connally 00:59:26 There are several ITSM tools available today, many of them offering similar features through different user experiences. In this episode, AXELOS’ Akshay Anand will discuss a number of ITSM tools questions with his guests, including: How has the use of ITSM tools changed over the years? Where is the market headed, and what can we expect to see from vendors (both large and small) in the coming months and years? Join Akshay and his guests Ken Connally, Principal Technical Product Marketing Manager at Atlassian, Jon Stevens-Hall, Principal Product Manager at BMC Software, and Jay Srinivasan, Co-founder and CEO, atSpoke as they discuss these topics and more. This week’s “shout-out” goes to Nargis Mirza, Lead Delivery Manager at the Home Office. There are several ITSM tools available today, many of them offering similar features through different user experiences. In this episode, AXELOS’ Akshay Anand will discuss a number of ITSM tools questions with his guests, including: How has the use of ITSM tools changed over the years? Where is the market headed, and what can we expect to see from vendors (both large and small) in the coming months and years? Join Akshay and his guests Ken Connally, Principal Technical Product Marketing Manager at Atlassian, Jon Stevens-Hall, Principal Product Manager at BMC Software, and Jay Srinivasan, Co-founder and CEO, atSpoke as they discuss these topics and more. This week’s “shout-out” goes to Nargis Mirza, Lead Delivery Manager at the Home Office. itsm, bmc software, user experience, axelos, atspoke, ux, it service management, itil, it, atlassian, project management, prince2, best practice, tools no full 25 2a4cba7b-7469-44c1-8a20-676e38c00af9 The Benefits of PRINCE2 Agile In this episode, AXELOS’ Allan Thomson talks to Duncan Wade, Director of the Human Interface Consultancy Ltd, about the benefits of PRINCE2 Agile including the five targets it can achieve and why they are important to organizations.

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: www.linkedin.com/company/4999764

Facebook: www.facebook.com/AXELOSGBP

Twitter: twitter.com/axelos_gbp

YouTube: www.youtube.com/user/AXELOSBestPractice

]]> Tue, 9 Mar 2021 12:00:00 +0000 ask@axelos.com (Allan Thomson, Duncan Wade) https://the-axelos-best-practice-podcast.simplecast.com/episodes/the-benefits-of-prince2-agile-07XpA1wu In this episode, AXELOS’ Allan Thomson talks to Duncan Wade, Director of the Human Interface Consultancy Ltd, about the benefits of PRINCE2 Agile including the five targets it can achieve and why they are important to organizations.

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: www.linkedin.com/company/4999764

Facebook: www.facebook.com/AXELOSGBP

Twitter: twitter.com/axelos_gbp

YouTube: www.youtube.com/user/AXELOSBestPractice

]]> The Benefits of PRINCE2 Agile Allan Thomson, Duncan Wade 01:01:19 In this episode, AXELOS’ Allan Thomson talks to Duncan Wade, Director of the Human Interface Consultancy Ltd, about the benefits of PRINCE2 Agile including the five targets it can achieve and why they are important to organizations. In this episode, AXELOS’ Allan Thomson talks to Duncan Wade, Director of the Human Interface Consultancy Ltd, about the benefits of PRINCE2 Agile including the five targets it can achieve and why they are important to organizations. programme management, kanban, axelos, human interface consultancy, agile methodologies, agile, duncan wade, sprint, project management, prince2, best practice, business management, scrum no full 24 88c47bce-c4d0-4277-a750-ef51877199b7 Robots in the Service Economy In this episode, it’s all about robots and artificial intelligence. AXELOS’ Akshay Anand is discussing the history, future and current use of robots; advantages and disadvantages as well as society’s perception of robots with his guests, Monica Zhang, Head of Business Development, F&P Robotics China, James Finister, Practice Partner, Enterprise Agility, and IT and Dr. Mauricio Corona, Chairman, BPGurus. 

Our “shout-out” goes to Mayur Gupta, Founder and CEO of Career Accelerator, which prepares young students for careers in the digital sector.

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: www.linkedin.com/company/4999764

Facebook: www.facebook.com/AXELOSGBP

Twitter: twitter.com/axelos_gbp

YouTube: www.youtube.com/user/AXELOSBestPractice

]]> Tue, 2 Mar 2021 12:00:00 +0000 ask@axelos.com (Akshay Anand, Mauricio Corona, Mayur Gupta, Monica Zhang, James Finnister) https://the-axelos-best-practice-podcast.simplecast.com/episodes/robots-in-the-service-economy-qbw8ainZ In this episode, it’s all about robots and artificial intelligence. AXELOS’ Akshay Anand is discussing the history, future and current use of robots; advantages and disadvantages as well as society’s perception of robots with his guests, Monica Zhang, Head of Business Development, F&P Robotics China, James Finister, Practice Partner, Enterprise Agility, and IT and Dr. Mauricio Corona, Chairman, BPGurus. 

Our “shout-out” goes to Mayur Gupta, Founder and CEO of Career Accelerator, which prepares young students for careers in the digital sector.

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: www.linkedin.com/company/4999764

Facebook: www.facebook.com/AXELOSGBP

Twitter: twitter.com/axelos_gbp

YouTube: www.youtube.com/user/AXELOSBestPractice

]]> Robots in the Service Economy Akshay Anand, Mauricio Corona, Mayur Gupta, Monica Zhang, James Finnister 01:14:59 In this episode, it’s all about robots and artificial intelligence. AXELOS’ Akshay Anand is discussing the history, future and current use of robots; advantages and disadvantages as well as society’s perception of robots with his guests, Monica Zhang, Head of Business Development, F&P Robotics China, James Finister, Practice Partner, Enterprise Agility, and IT and Dr. Mauricio Corona, Chairman, BPGurus. Our “shout-out” goes to Mayur Gupta, Founder and CEO of Career Accelerator, which prepares young students for careers in the digital sector. In this episode, it’s all about robots and artificial intelligence. AXELOS’ Akshay Anand is discussing the history, future and current use of robots; advantages and disadvantages as well as society’s perception of robots with his guests, Monica Zhang, Head of Business Development, F&P Robotics China, James Finister, Practice Partner, Enterprise Agility, and IT and Dr. Mauricio Corona, Chairman, BPGurus. Our “shout-out” goes to Mayur Gupta, Founder and CEO of Career Accelerator, which prepares young students for careers in the digital sector. robotics, itsm, robot, robots, axelos, artificial intelligence, ai, career accelerator, it service management, itil, it, project management, prince2, best practice, future technology, machine learning, future it no full 23 fc1d748b-cd47-457a-bc1f-b0e59df02bca Rise of AI This episode is all about artificial intelligence. AXELOS’ Akshay Anand discusses the rise of AI with Professor of Technology and Digital Business Karthik Hosanagar, technology industry analyst and CEO of rpa2ai Kashyap Kompella, and former Estonian Minister of Foreign Trade and Information Kaimar Karu. Our “shout out” goes to Omer Faiyaz, CEO of Remo Software.

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: www.linkedin.com/company/4999764

Facebook: www.facebook.com/AXELOSGBP

Twitter: twitter.com/axelos_gbp

YouTube: www.youtube.com/user/AXELOSBestPractice

]]> Tue, 16 Feb 2021 15:18:47 +0000 ask@axelos.com (Akshay Anand, Kaimar Karu, Karthik Hosanagar, Kashyap Kompella, Omer Faiyaz) https://the-axelos-best-practice-podcast.simplecast.com/episodes/rise-of-ai-88e7Ur7C This episode is all about artificial intelligence. AXELOS’ Akshay Anand discusses the rise of AI with Professor of Technology and Digital Business Karthik Hosanagar, technology industry analyst and CEO of rpa2ai Kashyap Kompella, and former Estonian Minister of Foreign Trade and Information Kaimar Karu. Our “shout out” goes to Omer Faiyaz, CEO of Remo Software.

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: www.linkedin.com/company/4999764

Facebook: www.facebook.com/AXELOSGBP

Twitter: twitter.com/axelos_gbp

YouTube: www.youtube.com/user/AXELOSBestPractice

]]> Rise of AI Akshay Anand, Kaimar Karu, Karthik Hosanagar, Kashyap Kompella, Omer Faiyaz 00:53:04 This episode is all about artificial intelligence. AXELOS’ Akshay Anand discusses the rise of AI with Professor of Technology and Digital Business Karthik Hosanagar, technology industry analyst and CEO of rpa2ai Kashyap Kompella, and former Estonian Minister of Foreign Trade and Information Kaimar Karu. Our “shout out” goes to Omer Faiyaz, CEO of Remo Software. This episode is all about artificial intelligence. AXELOS’ Akshay Anand discusses the rise of AI with Professor of Technology and Digital Business Karthik Hosanagar, technology industry analyst and CEO of rpa2ai Kashyap Kompella, and former Estonian Minister of Foreign Trade and Information Kaimar Karu. Our “shout out” goes to Omer Faiyaz, CEO of Remo Software. itsm, tech industry, technology, axelos, itil 4, digital business, artificial intelligence, digital transformation, ai, it service management, itil, best practice, machine learning, transformation, service management no full 22 edde63b6-9d52-4b72-96b2-95e818ea1841 Banedanmark – PRINCE2 case study In this episode, AXELOS’ Allan Thomson speaks to Globeteam A/S project manager Ulf Livoff about their collaboration with Banedanmark, the Danish government agency. Together, they designed and implemented a new and automated announcement management system, NOBI (Danish abbreviation for ‘New And Better Information’), using PRINCE2®. This system is now in use at more than 200 stations and handles approximately 3,500 announcements per day.

Visit www.AXELOS.com to find out more about our best practice guidance.
 

Follow us on Social Media:

LinkedIn: www.linkedin.com/company/4999764

Facebook: www.facebook.com/AXELOSGBP

Twitter: twitter.com/axelos_gbp

YouTube: www.youtube.com/user/AXELOSBestPractice

]]> Tue, 9 Feb 2021 12:10:34 +0000 ask@axelos.com (Allan Thomson, Ulf Livoff) https://the-axelos-best-practice-podcast.simplecast.com/episodes/banedanmark-prince2-case-study-Hln08Tdp In this episode, AXELOS’ Allan Thomson speaks to Globeteam A/S project manager Ulf Livoff about their collaboration with Banedanmark, the Danish government agency. Together, they designed and implemented a new and automated announcement management system, NOBI (Danish abbreviation for ‘New And Better Information’), using PRINCE2®. This system is now in use at more than 200 stations and handles approximately 3,500 announcements per day.

Visit www.AXELOS.com to find out more about our best practice guidance.
 

Follow us on Social Media:

LinkedIn: www.linkedin.com/company/4999764

Facebook: www.facebook.com/AXELOSGBP

Twitter: twitter.com/axelos_gbp

YouTube: www.youtube.com/user/AXELOSBestPractice

]]> Banedanmark – PRINCE2 case study Allan Thomson, Ulf Livoff 00:41:07 In this episode, AXELOS’ Allan Thomson speaks to Globeteam A/S project manager Ulf Livoff about their collaboration with Banedanmark, the Danish government agency. Together, they designed and implemented a new and automated announcement management system, NOBI (Danish abbreviation for ‘New And Better Information’), using PRINCE2®. This system is now in use at more than 200 stations and handles approximately 3,500 announcements per day. In this episode, AXELOS’ Allan Thomson speaks to Globeteam A/S project manager Ulf Livoff about their collaboration with Banedanmark, the Danish government agency. Together, they designed and implemented a new and automated announcement management system, NOBI (Danish abbreviation for ‘New And Better Information’), using PRINCE2®. This system is now in use at more than 200 stations and handles approximately 3,500 announcements per day. axelos, banedanmark, project management, prince2, best practice no full 21 79aed7f6-0981-4b69-add4-676e75d314a1 Physical Wellbeing In this episode, AXELOS’ Akshay Anand and his guests Ameet Bagwe (founder of TrueLean, LeanScience and a digital platform architect at Texas Instruments), Simon Kent (Founder and CEO, Quantum Twenty One) and Fitness Coach Samantha Springer discuss physical wellbeing, a balanced lifestyle and the important role of nutrition, exercise, stress and emotions. 

This week’s “shout out” goes to Shane Carlson, executive consultant with Service Now. Shane has been in the industry for 25 years and has worked with a number of frameworks in that time.

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: www.linkedin.com/company/4999764

Facebook: www.facebook.com/AXELOSGBP

Twitter: twitter.com/axelos_gbp

YouTube: www.youtube.com/user/AXELOSBestPractice

]]> Tue, 2 Feb 2021 15:39:55 +0000 ask@axelos.com (Samantha Springer, Simon Kent, Akshay Anand, Ameet Bagwe) https://the-axelos-best-practice-podcast.simplecast.com/episodes/physical-wellbeing-wE4Ia3Px In this episode, AXELOS’ Akshay Anand and his guests Ameet Bagwe (founder of TrueLean, LeanScience and a digital platform architect at Texas Instruments), Simon Kent (Founder and CEO, Quantum Twenty One) and Fitness Coach Samantha Springer discuss physical wellbeing, a balanced lifestyle and the important role of nutrition, exercise, stress and emotions. 

This week’s “shout out” goes to Shane Carlson, executive consultant with Service Now. Shane has been in the industry for 25 years and has worked with a number of frameworks in that time.

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: www.linkedin.com/company/4999764

Facebook: www.facebook.com/AXELOSGBP

Twitter: twitter.com/axelos_gbp

YouTube: www.youtube.com/user/AXELOSBestPractice

]]> Physical Wellbeing Samantha Springer, Simon Kent, Akshay Anand, Ameet Bagwe 01:07:27 In this episode, AXELOS’ Akshay Anand and his guests Ameet Bagwe (founder of TrueLean, LeanScience and a digital platform architect at Texas Instruments), Simon Kent (Founder and CEO, Quantum Twenty One) and Fitness Coach Samantha Springer discuss physical wellbeing, a balanced lifestyle and the important role of nutrition, exercise, stress and emotions. This week’s “shout out” goes to Shane Carlson, executive consultant with Service Now. Shane has been in the industry for 25 years and has worked with a number of frameworks in that time. In this episode, AXELOS’ Akshay Anand and his guests Ameet Bagwe (founder of TrueLean, LeanScience and a digital platform architect at Texas Instruments), Simon Kent (Founder and CEO, Quantum Twenty One) and Fitness Coach Samantha Springer discuss physical wellbeing, a balanced lifestyle and the important role of nutrition, exercise, stress and emotions. This week’s “shout out” goes to Shane Carlson, executive consultant with Service Now. Shane has been in the industry for 25 years and has worked with a number of frameworks in that time. fitness, axelos, physical wellbeing, stress, best practice, wellbeing, nutrition no full 20 cd9a9170-1063-4980-a0d0-742ecd2f0717 Mental Wellbeing Join your host, Akshay Anand as he talks to Laura Rigden (Head Trainer, It’s a Playground), James Finister (Practice Partner, Tata Consulting Services), and John Kendrick (Principal, DMW Group) to explore the increasingly important topic of mental wellbeing for IT professionals.

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: www.linkedin.com/company/4999764

Facebook: www.facebook.com/AXELOSGBP

Twitter: twitter.com/axelos_gbp

YouTube: www.youtube.com/user/AXELOSBestPractice

]]> Tue, 26 Jan 2021 11:25:13 +0000 ask@axelos.com (James Finister, John Kendrick, Akshay Anand, Laura Rigden) https://the-axelos-best-practice-podcast.simplecast.com/episodes/mental-wellbeing-RAlYYnw3 Join your host, Akshay Anand as he talks to Laura Rigden (Head Trainer, It’s a Playground), James Finister (Practice Partner, Tata Consulting Services), and John Kendrick (Principal, DMW Group) to explore the increasingly important topic of mental wellbeing for IT professionals.

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: www.linkedin.com/company/4999764

Facebook: www.facebook.com/AXELOSGBP

Twitter: twitter.com/axelos_gbp

YouTube: www.youtube.com/user/AXELOSBestPractice

]]> Mental Wellbeing James Finister, John Kendrick, Akshay Anand, Laura Rigden 00:58:11 Join your host, Akshay Anand as he talks to Laura Rigden (Head Trainer, It’s a Playground), James Finister (Practice Partner, Tata Consulting Services), and John Kendrick (Principal, DMW Group) to explore the increasingly important topic of mental wellbeing for IT professionals. Join your host, Akshay Anand as he talks to Laura Rigden (Head Trainer, It’s a Playground), James Finister (Practice Partner, Tata Consulting Services), and John Kendrick (Principal, DMW Group) to explore the increasingly important topic of mental wellbeing for IT professionals. mental health, axelos, itil 4, itil, it, mental wellbeing no full 19 c1bd3b6f-c78e-423b-b21b-9815e88b82ba P3M3 – it’s all about maturity? In this episode AXELOS’ Allan Thomson talks to podcast producer Harri Freeman about P3M3, which has become a key standard amongst maturity models, providing a framework for organizations to assess their current performance and put in place improvement plans. They discuss the features and benefits of P3M3 and how organizations should use it.

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: www.linkedin.com/company/4999764

Facebook: www.facebook.com/AXELOSGBP

Twitter: twitter.com/axelos_gbp

YouTube: www.youtube.com/user/AXELOSBestPractice

]]> Tue, 19 Jan 2021 14:21:09 +0000 ask@axelos.com (Harri Freeman, Allan Thomson) https://the-axelos-best-practice-podcast.simplecast.com/episodes/p3m3-maturity-G2olhIF3 In this episode AXELOS’ Allan Thomson talks to podcast producer Harri Freeman about P3M3, which has become a key standard amongst maturity models, providing a framework for organizations to assess their current performance and put in place improvement plans. They discuss the features and benefits of P3M3 and how organizations should use it.

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: www.linkedin.com/company/4999764

Facebook: www.facebook.com/AXELOSGBP

Twitter: twitter.com/axelos_gbp

YouTube: www.youtube.com/user/AXELOSBestPractice

]]> P3M3 – it’s all about maturity? Harri Freeman, Allan Thomson 00:53:48 In this episode AXELOS’ Allan Thomson talks to podcast producer Harri Freeman about P3M3, which has become a key standard amongst maturity models, providing a framework for organizations to assess their current performance and put in place improvement plans. They discuss the features and benefits of P3M3 and how organizations should use it. In this episode AXELOS’ Allan Thomson talks to podcast producer Harri Freeman about P3M3, which has become a key standard amongst maturity models, providing a framework for organizations to assess their current performance and put in place improvement plans. They discuss the features and benefits of P3M3 and how organizations should use it. programme management, p3m3, maturity, maturity model, project management no full 18 e31135ba-12da-46d7-befb-6db6a2d8af04 Celebrating Janus (and ITIL) In this episode, Akshay Anand talks to AXELOS’ Margo Leach (Chief Product Officer) and Roman Jouravlev (Product Development Manager, ITIL) to look back at the ITIL 4 journey, before talking about what’s in store for 2021. We also give a “shout out” to Dr. Mauricio Corona (Chairman of BP Gurus) who advises companies across Latin America on diverse topics such as ITSM, robotics, and artificial intelligence. He is also an ITIL 4 lead architect and an author and reviewer of many ITIL 4 publications, a Service Desk Institute board member and a professor at Anahuac University.

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: www.linkedin.com/company/4999764

Facebook: www.facebook.com/AXELOSGBP

Twitter: twitter.com/axelos_gbp

YouTube: www.youtube.com/user/AXELOSBestPractice

]]> Mon, 11 Jan 2021 09:12:43 +0000 ask@axelos.com (Akshay Anand, Margo Leach, Roman Jouravlev) https://the-axelos-best-practice-podcast.simplecast.com/episodes/janus-ISX7VtFx In this episode, Akshay Anand talks to AXELOS’ Margo Leach (Chief Product Officer) and Roman Jouravlev (Product Development Manager, ITIL) to look back at the ITIL 4 journey, before talking about what’s in store for 2021. We also give a “shout out” to Dr. Mauricio Corona (Chairman of BP Gurus) who advises companies across Latin America on diverse topics such as ITSM, robotics, and artificial intelligence. He is also an ITIL 4 lead architect and an author and reviewer of many ITIL 4 publications, a Service Desk Institute board member and a professor at Anahuac University.

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: www.linkedin.com/company/4999764

Facebook: www.facebook.com/AXELOSGBP

Twitter: twitter.com/axelos_gbp

YouTube: www.youtube.com/user/AXELOSBestPractice

]]> Celebrating Janus (and ITIL) Akshay Anand, Margo Leach, Roman Jouravlev 00:41:33 In this episode, Akshay Anand talks to AXELOS’ Margo Leach (Chief Product Officer) and Roman Jouravlev (Product Development Manager, ITIL) to look back at the ITIL 4 journey, before talking about what’s in store for 2021. We also give a “shout out” to Dr. Mauricio Corona (Chairman of BP Gurus) who advises companies across Latin America on diverse topics such as ITSM, robotics, and artificial intelligence. He is also an ITIL 4 lead architect and an author and reviewer of many ITIL 4 publications, a Service Desk Institute board member and a professor at Anahuac University. In this episode, Akshay Anand talks to AXELOS’ Margo Leach (Chief Product Officer) and Roman Jouravlev (Product Development Manager, ITIL) to look back at the ITIL 4 journey, before talking about what’s in store for 2021. We also give a “shout out” to Dr. Mauricio Corona (Chairman of BP Gurus) who advises companies across Latin America on diverse topics such as ITSM, robotics, and artificial intelligence. He is also an ITIL 4 lead architect and an author and reviewer of many ITIL 4 publications, a Service Desk Institute board member and a professor at Anahuac University. axelos, itil 4, itil, it, service management no full 17 8e043a4d-df63-436a-8f9f-de0cdb5e928e MSP - it's number five In this episode, AXELOS’ Allan Thomson and John Edmonds talk to Dr Ruth Murray Webster, Lead Editor of the MSP 5th edition, about the definition of programmes, the challenges they pose and how the new MSP 5th edition tackles these.

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: www.linkedin.com/company/4999764

Facebook: www.facebook.com/AXELOSGBP

Twitter: twitter.com/axelos_gbp

YouTube: www.youtube.com/user/AXELOSBestPractice

]]> Tue, 15 Dec 2020 09:00:00 +0000 ask@axelos.com (Allan Thomson, John Edmonds, Ruth Murray Webster) https://the-axelos-best-practice-podcast.simplecast.com/episodes/msp-its-number-five-McVERCym In this episode, AXELOS’ Allan Thomson and John Edmonds talk to Dr Ruth Murray Webster, Lead Editor of the MSP 5th edition, about the definition of programmes, the challenges they pose and how the new MSP 5th edition tackles these.

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: www.linkedin.com/company/4999764

Facebook: www.facebook.com/AXELOSGBP

Twitter: twitter.com/axelos_gbp

YouTube: www.youtube.com/user/AXELOSBestPractice

]]> MSP - it's number five Allan Thomson, John Edmonds, Ruth Murray Webster 00:21:11 In this episode, AXELOS’ Allan Thomson and John Edmonds talk to Dr Ruth Murray Webster, Lead Editor of the MSP 5th edition, about the definition of programmes, the challenges they pose and how the new MSP 5th edition tackles these. In this episode, AXELOS’ Allan Thomson and John Edmonds talk to Dr Ruth Murray Webster, Lead Editor of the MSP 5th edition, about the definition of programmes, the challenges they pose and how the new MSP 5th edition tackles these. programme management, 5th edition, axelos, msp, best practice, managing successful programmes, program management no full 16 1313f620-6478-44f4-ba00-177a8ed54f82 ITIL 4 Leader: Digital & IT Strategy - Assessment In this episode, Akshay Anand continues with the Digital and IT Strategy publication. Together with Antonina Klentsova (Cyril Action Company), Robin Hysick (Pink Elephant), and Avinash Singh (Fox IT) he discusses their approach to designing this module’s in-class assessment methods. This episode’s “shout out” goes to Mallika Galagali, Cloud & MSP Sales leader at VMWare India.

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: www.linkedin.com/company/4999764

Facebook: www.facebook.com/AXELOSGBP

Twitter: twitter.com/axelos_gbp

YouTube: www.youtube.com/user/AXELOSBestPractice

]]> Tue, 1 Dec 2020 09:00:00 +0000 ask@axelos.com (Avinash Singh (Fox IT), Robin Hysick (Pink Elephant), Antonina Klentsova (Cyril Action Company), Akshay Anand (AXELO)) https://the-axelos-best-practice-podcast.simplecast.com/episodes/digital-it-strategy-assessment-q8Dg5UBV In this episode, Akshay Anand continues with the Digital and IT Strategy publication. Together with Antonina Klentsova (Cyril Action Company), Robin Hysick (Pink Elephant), and Avinash Singh (Fox IT) he discusses their approach to designing this module’s in-class assessment methods. This episode’s “shout out” goes to Mallika Galagali, Cloud & MSP Sales leader at VMWare India.

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: www.linkedin.com/company/4999764

Facebook: www.facebook.com/AXELOSGBP

Twitter: twitter.com/axelos_gbp

YouTube: www.youtube.com/user/AXELOSBestPractice

]]> ITIL 4 Leader: Digital & IT Strategy - Assessment Avinash Singh (Fox IT), Robin Hysick (Pink Elephant), Antonina Klentsova (Cyril Action Company), Akshay Anand (AXELO) 00:58:15 In this episode, Akshay Anand continues with the Digital and IT Strategy publication. Together with Antonina Klentsova (Cyril Action Company), Robin Hysick (Pink Elephant), and Avinash Singh (Fox IT) he discusses their approach to designing this module’s in-class assessment methods. This episode’s “shout out” goes to Mallika Galagali, Cloud & MSP Sales leader at VMWare India. In this episode, Akshay Anand continues with the Digital and IT Strategy publication. Together with Antonina Klentsova (Cyril Action Company), Robin Hysick (Pink Elephant), and Avinash Singh (Fox IT) he discusses their approach to designing this module’s in-class assessment methods. This episode’s “shout out” goes to Mallika Galagali, Cloud & MSP Sales leader at VMWare India. dits, axelos, itil 4, itil, it, digital, best practice, it strategy, service management no full 15 721573f2-d845-4125-bfd2-b55bc3ca2cb9 Effective Project Management: The PRINCE2 method In this episode, AXELOS’ Allan Thomson and Erin Smith talk to Deep Creek Center’s Patrick von Schlag about “Effective Project Management: The PRINCE2 method” – the recently published PRINCE2 guidance for the American market. They explain what the method is about and discuss how it can help organizations and project managers in the US.

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: www.linkedin.com/company/4999764

Facebook: www.facebook.com/AXELOSGBP

Twitter: twitter.com/axelos_gbp

YouTube: www.youtube.com/user/AXELOSBestPractice

]]> Tue, 17 Nov 2020 09:00:00 +0000 ask@axelos.com (Patrick von Schlag, Allan Thomson, Erin Smith) https://the-axelos-best-practice-podcast.simplecast.com/episodes/effective-project-management-the-prince2-method-0F2GsHIo In this episode, AXELOS’ Allan Thomson and Erin Smith talk to Deep Creek Center’s Patrick von Schlag about “Effective Project Management: The PRINCE2 method” – the recently published PRINCE2 guidance for the American market. They explain what the method is about and discuss how it can help organizations and project managers in the US.

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: www.linkedin.com/company/4999764

Facebook: www.facebook.com/AXELOSGBP

Twitter: twitter.com/axelos_gbp

YouTube: www.youtube.com/user/AXELOSBestPractice

]]> Effective Project Management: The PRINCE2 method Patrick von Schlag, Allan Thomson, Erin Smith 00:43:58 In this episode, AXELOS’ Allan Thomson and Erin Smith talk to Deep Creek Center’s Patrick von Schlag about “Effective Project Management: The PRINCE2 method” – the recently published PRINCE2 guidance for the American market. They explain what the method is about and discuss how it can help organizations and project managers in the US. In this episode, AXELOS’ Allan Thomson and Erin Smith talk to Deep Creek Center’s Patrick von Schlag about “Effective Project Management: The PRINCE2 method” – the recently published PRINCE2 guidance for the American market. They explain what the method is about and discuss how it can help organizations and project managers in the US. axelos, project managers, effective project management, project management, prince2, best practice no full 14 ea92e22a-4a7b-4d7a-9d45-9d21940635e2 The A to Z of Publishing In this episode, Akshay Anand talks to AXELOS’ Tom Young, James Lord, and Rachida Chekaf about their involvement in creating products (such as ITIL 4, PRINCE2 and others), the approach to completing their work, and the challenges they face. We also hear from Chikako Mogami (Country Manager of Quint Wellington Redwood – Japan) in our regular shout-out segment.

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: www.linkedin.com/company/4999764

Facebook: www.facebook.com/AXELOSGBP

Twitter: twitter.com/axelos_gbp

YouTube: www.youtube.com/user/AXELOSBestPractice

]]> Tue, 3 Nov 2020 13:32:39 +0000 ask@axelos.com (Rachida Chekaf, James Lord, Akshay Anand, Tom Young, Chikako Mogami) https://the-axelos-best-practice-podcast.simplecast.com/episodes/tbc-DWIxlEjA In this episode, Akshay Anand talks to AXELOS’ Tom Young, James Lord, and Rachida Chekaf about their involvement in creating products (such as ITIL 4, PRINCE2 and others), the approach to completing their work, and the challenges they face. We also hear from Chikako Mogami (Country Manager of Quint Wellington Redwood – Japan) in our regular shout-out segment.

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: www.linkedin.com/company/4999764

Facebook: www.facebook.com/AXELOSGBP

Twitter: twitter.com/axelos_gbp

YouTube: www.youtube.com/user/AXELOSBestPractice

]]> The A to Z of Publishing Rachida Chekaf, James Lord, Akshay Anand, Tom Young, Chikako Mogami 00:55:42 In this episode, Akshay Anand talks to AXELOS’ Tom Young, James Lord, and Rachida Chekaf about their involvement in creating products (such as ITIL 4, PRINCE2 and others), the approach to completing their work, and the challenges they face. We also hear from Chikako Mogami (Country Manager of Quint Wellington Redwood – Japan) in our regular shout-out segment. In this episode, Akshay Anand talks to AXELOS’ Tom Young, James Lord, and Rachida Chekaf about their involvement in creating products (such as ITIL 4, PRINCE2 and others), the approach to completing their work, and the challenges they face. We also hear from Chikako Mogami (Country Manager of Quint Wellington Redwood – Japan) in our regular shout-out segment. proejct management, axelos, itil, it, prince2, best practice, service management no full 13 3eaa63a4-0f35-4601-ad1b-9fb16488edcd PRINCE2 Agile and agile delivery In this episode, AXELOS’ Allan Thomson talks to Duncan Wade about the advantages and disadvantages of agile delivery, the role of a project sponsor and what they need to understand as they progress with agile adoption in their organization. 

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: www.linkedin.com/company/4999764

Facebook: www.facebook.com/AXELOSGBP

Twitter: twitter.com/axelos_gbp

YouTube: www.youtube.com/user/AXELOSBestPractice

]]> Tue, 20 Oct 2020 15:13:08 +0000 ask@axelos.com (Duncan Wade, Allan Thomson) https://the-axelos-best-practice-podcast.simplecast.com/episodes/duncan-wade-n_OVyH8J In this episode, AXELOS’ Allan Thomson talks to Duncan Wade about the advantages and disadvantages of agile delivery, the role of a project sponsor and what they need to understand as they progress with agile adoption in their organization. 

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: www.linkedin.com/company/4999764

Facebook: www.facebook.com/AXELOSGBP

Twitter: twitter.com/axelos_gbp

YouTube: www.youtube.com/user/AXELOSBestPractice

]]> PRINCE2 Agile and agile delivery Duncan Wade, Allan Thomson 01:03:14 In this episode, AXELOS’ Allan Thomson talks to Duncan Wade about the advantages and disadvantages of agile delivery, the role of a project sponsor and what they need to understand as they progress with agile adoption in their organization. In this episode, AXELOS’ Allan Thomson talks to Duncan Wade about the advantages and disadvantages of agile delivery, the role of a project sponsor and what they need to understand as they progress with agile adoption in their organization. prince2 agile, project sponsor, axelos, project manager, agile, agile delivery, project management, prince2 no full 12 50f373d2-af7e-40c6-a8aa-43fc7c11582d ITIL 4 Leader: Digital and IT Strategy, with Lead Editors David Cannon and Erika Flora In this episode, Akshay Anand and Roman Jouravlev talk about the latest publication, ITIL 4 Leader: Digital and IT Strategy, with Lead Editors David Cannon and Erika Flora. They discuss the thinking that shaped the development of the book and the changes students can expect when taking a training course.  

This episode also includes a new feature where we highlight members of our global ITSM community. This time, you’ll hear from Aprill Allen (a.k.a. Knowledgebird), who tells us about her career and shares some tips. 

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: www.linkedin.com/company/4999764

Facebook: www.facebook.com/AXELOSGBP

Twitter: twitter.com/axelos_gbp

YouTube: www.youtube.com/user/AXELOSBestPractice

]]> Tue, 6 Oct 2020 09:14:26 +0000 ask@axelos.com (David Cannon, Akshay Anand, Roman Jouravlev, Aprill Allen, Erika Flora) https://the-axelos-best-practice-podcast.simplecast.com/episodes/itil-4-leader-digital-and-it-strategy-with-lead-editors-david-cannon-and-erika-flora-N8Tc9hs2 In this episode, Akshay Anand and Roman Jouravlev talk about the latest publication, ITIL 4 Leader: Digital and IT Strategy, with Lead Editors David Cannon and Erika Flora. They discuss the thinking that shaped the development of the book and the changes students can expect when taking a training course.  

This episode also includes a new feature where we highlight members of our global ITSM community. This time, you’ll hear from Aprill Allen (a.k.a. Knowledgebird), who tells us about her career and shares some tips. 

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: www.linkedin.com/company/4999764

Facebook: www.facebook.com/AXELOSGBP

Twitter: twitter.com/axelos_gbp

YouTube: www.youtube.com/user/AXELOSBestPractice

]]> ITIL 4 Leader: Digital and IT Strategy, with Lead Editors David Cannon and Erika Flora David Cannon, Akshay Anand, Roman Jouravlev, Aprill Allen, Erika Flora 01:01:35 In this episode, Akshay Anand and Roman Jouravlev talk about the latest publication, ITIL 4 Leader: Digital and IT Strategy, with Lead Editors David Cannon and Erika Flora. They discuss the thinking that shaped the development of the book and the changes students can expect when taking a training course. This episode also includes a new feature where we highlight members of our global ITSM community. This time, you’ll hear from Aprill Allen (a.k.a. Knowledgebird), who tells us about her career and shares some tips. In this episode, Akshay Anand and Roman Jouravlev talk about the latest publication, ITIL 4 Leader: Digital and IT Strategy, with Lead Editors David Cannon and Erika Flora. They discuss the thinking that shaped the development of the book and the changes students can expect when taking a training course. This episode also includes a new feature where we highlight members of our global ITSM community. This time, you’ll hear from Aprill Allen (a.k.a. Knowledgebird), who tells us about her career and shares some tips. dits, axelos, itil 4, strategy, itil, it, digital, service management no full 11 3ca811d8-5427-4fd5-8f45-c2a0432b15a6 Sponsoring a PRINCE2 Project In this episode, AXELOS’ Allan Thomson talks to Richard Rose, author of a recent AXELOS white paper focusing on sponsoring PRINCE2 in your organization. Allan and Richard unpack the topic of sponsoring a PRINCE2 project and expand upon themes mentioned in the white paper. 

To download Richard’s white paper “Sponsoring a PRINCE2 Project” visit: https://www.axelos.com/case-studies-and-white-papers/sponsoring-a-prince2-project  

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: www.linkedin.com/company/4999764

Facebook: www.facebook.com/AXELOSGBP

Twitter: twitter.com/axelos_gbp

YouTube: www.youtube.com/user/AXELOSBestPractice

]]> Wed, 23 Sep 2020 07:50:07 +0000 ask@axelos.com (Allan Thomson, Richard Rose) https://the-axelos-best-practice-podcast.simplecast.com/episodes/sponsoring-a-prince2-project-v9pF4pm3 In this episode, AXELOS’ Allan Thomson talks to Richard Rose, author of a recent AXELOS white paper focusing on sponsoring PRINCE2 in your organization. Allan and Richard unpack the topic of sponsoring a PRINCE2 project and expand upon themes mentioned in the white paper. 

To download Richard’s white paper “Sponsoring a PRINCE2 Project” visit: https://www.axelos.com/case-studies-and-white-papers/sponsoring-a-prince2-project  

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: www.linkedin.com/company/4999764

Facebook: www.facebook.com/AXELOSGBP

Twitter: twitter.com/axelos_gbp

YouTube: www.youtube.com/user/AXELOSBestPractice

]]> Sponsoring a PRINCE2 Project Allan Thomson, Richard Rose 01:07:47 In this episode, AXELOS’ Allan Thomson talks to Richard Rose, author of a recent AXELOS white paper focusing on sponsoring PRINCE2 in your organization. Allan and Richard unpack the topic of sponsoring a PRINCE2 project and expand upon themes mentioned in the white paper. In this episode, AXELOS’ Allan Thomson talks to Richard Rose, author of a recent AXELOS white paper focusing on sponsoring PRINCE2 in your organization. Allan and Richard unpack the topic of sponsoring a PRINCE2 project and expand upon themes mentioned in the white paper. sponsor, project, axelos, project sponsorship, project management, prince2, prince 2, project sponsoring, projects no full 10 7d28226e-c14c-4dee-a2ed-cae1a6ae9f66 ITIL 4 Specialist: High-velocity IT, with Mark Smalley & Stuart Rance In this episode, Akshay Anand and Roman Jouravlev talk to Mark Smalley (one of ITIL 4’s lead editors) and Stuart Rance (lead architect of ITIL 4) about the vision for the ITIL 4 Managing Professional module, ITIL 4 Specialist: High-velocity IT. 

Visit www.axelos.com to find out more about our best practice guidance. 

Follow us on Social Media:

Linkedin

Facebook

Twitter

YouTube

]]> Tue, 8 Sep 2020 08:00:09 +0000 ask@axelos.com (Roman Jouravlev, Mark Smalley, Stuart Rance, Akshay Anand) https://the-axelos-best-practice-podcast.simplecast.com/episodes/episode-7-itil-4-specialist-high-velocity-it-Lw65PL18 In this episode, Akshay Anand and Roman Jouravlev talk to Mark Smalley (one of ITIL 4’s lead editors) and Stuart Rance (lead architect of ITIL 4) about the vision for the ITIL 4 Managing Professional module, ITIL 4 Specialist: High-velocity IT. 

Visit www.axelos.com to find out more about our best practice guidance. 

Follow us on Social Media:

Linkedin

Facebook

Twitter

YouTube

]]> ITIL 4 Specialist: High-velocity IT, with Mark Smalley & Stuart Rance Roman Jouravlev, Mark Smalley, Stuart Rance, Akshay Anand 00:39:49 In this episode, Akshay Anand and Roman Jouravlev talk to Mark Smalley (one of ITIL 4’s lead editors) and Stuart Rance (lead architect of ITIL 4) about the vision for the ITIL 4 Managing Professional module, ITIL 4 Specialist: High-velocity IT. In this episode, Akshay Anand and Roman Jouravlev talk to Mark Smalley (one of ITIL 4’s lead editors) and Stuart Rance (lead architect of ITIL 4) about the vision for the ITIL 4 Managing Professional module, ITIL 4 Specialist: High-velocity IT. managing professional, axelos, itil, it, high velocity it, itil specialist, hvit, service management no full 9 4e8304e8-ef6e-4b9b-84f8-59d399724890 Directing PRINCE2 in your Organization In this episode, Allan Thomson and Henny Portman are talking about how to direct PRINCE2 in your organization.

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: www.linkedin.com/company/4999764

Facebook: www.facebook.com/AXELOSGBP

Twitter: twitter.com/axelos_gbp

YouTube: www.youtube.com/user/AXELOSBestPractice

]]> Tue, 18 Aug 2020 15:48:43 +0000 ask@axelos.com (Henny Portman, Allan Thomson) https://the-axelos-best-practice-podcast.simplecast.com/episodes/directing-prince2-in-your-organization-OkJS2OdP In this episode, Allan Thomson and Henny Portman are talking about how to direct PRINCE2 in your organization.

Visit www.AXELOS.com to find out more about our best practice guidance.

Follow us on Social Media:

LinkedIn: www.linkedin.com/company/4999764

Facebook: www.facebook.com/AXELOSGBP

Twitter: twitter.com/axelos_gbp

YouTube: www.youtube.com/user/AXELOSBestPractice

]]> Directing PRINCE2 in your Organization Henny Portman, Allan Thomson 00:45:17 In this episode, Allan Thomson and Henny Portman are talking about how to direct PRINCE2 in your organization. In this episode, Allan Thomson and Henny Portman are talking about how to direct PRINCE2 in your organization. axelos, project management, prince2, directing no full 8 e0dad572-ad59-4a4a-9405-3b0f3b1d092d ITIL 4 Specialist: Drive Stakeholder Value, with Stuart Rance & Christian Nissen In this episode, Roman Jouravlev and a slightly ill Akshay Anand meet Christian Nissen (one of ITIL 4’s lead editors) and Stuart Rance (lead architect of ITIL 4) to talk about the vision for the ITIL 4 Managing Professional module, ITIL 4 Specialist: Drive Stakeholder Value.  

Visit www.axelos.com to find out more about our best practice guidance. 

Follow us on Social Media: 

Linkedin 

Facebook 

Twitter

YouTube

]]> Tue, 4 Aug 2020 08:00:17 +0000 ask@axelos.com (Stuart Rance, Akshay Anand, Roman Jouravlev, Christian Nissen) https://the-axelos-best-practice-podcast.simplecast.com/episodes/itil-4-specialist-drive-stakeholder-value-oE8wRlug In this episode, Roman Jouravlev and a slightly ill Akshay Anand meet Christian Nissen (one of ITIL 4’s lead editors) and Stuart Rance (lead architect of ITIL 4) to talk about the vision for the ITIL 4 Managing Professional module, ITIL 4 Specialist: Drive Stakeholder Value.  

Visit www.axelos.com to find out more about our best practice guidance. 

Follow us on Social Media: 

Linkedin 

Facebook 

Twitter

YouTube

]]> ITIL 4 Specialist: Drive Stakeholder Value, with Stuart Rance & Christian Nissen Stuart Rance, Akshay Anand, Roman Jouravlev, Christian Nissen 00:40:30 In this episode, Roman Jouravlev and a slightly ill Akshay Anand meet Christian Nissen (one of ITIL 4’s lead editors) and Stuart Rance (lead architect of ITIL 4) to talk about the vision for the ITIL 4 Managing Professional module, ITIL 4 Specialist: Drive Stakeholder Value.  In this episode, Roman Jouravlev and a slightly ill Akshay Anand meet Christian Nissen (one of ITIL 4’s lead editors) and Stuart Rance (lead architect of ITIL 4) to talk about the vision for the ITIL 4 Managing Professional module, ITIL 4 Specialist: Drive Stakeholder Value.  no full 7 17db93d9-2fb3-411e-a53b-013a802ddc91 Learn about the Academia Programme, with AXELOS' Mark Hudson In this episode Allan Thomson and AXELOS’ Veronika Kiesswetter speak to their colleague Mark Hudson about their Academia programme and how it supports educational institutions to include product syllabi and certifications as part of their courses.

Visit www.axelos.com to find out more about our best practice guidance. 

Follow us on Social Media: 

Linkedin 

Facebook 

Twitter 

YouTube

]]> Tue, 21 Jul 2020 13:26:51 +0000 ask@axelos.com (Veronika Kiesswetter, Mark Hudson, Allan Thomson) https://the-axelos-best-practice-podcast.simplecast.com/episodes/episode-6-the-axelos-academia-programme-S4LegeHg In this episode Allan Thomson and AXELOS’ Veronika Kiesswetter speak to their colleague Mark Hudson about their Academia programme and how it supports educational institutions to include product syllabi and certifications as part of their courses.

Visit www.axelos.com to find out more about our best practice guidance. 

Follow us on Social Media: 

Linkedin 

Facebook 

Twitter 

YouTube

]]> Learn about the Academia Programme, with AXELOS' Mark Hudson Veronika Kiesswetter, Mark Hudson, Allan Thomson 00:35:53 In this episode Allan Thomson and AXELOS’ Veronika Kiesswetter speak to their colleague Mark Hudson about their Academia programme and how it supports educational institutions to include product syllabi and certifications as part of their courses. In this episode Allan Thomson and AXELOS’ Veronika Kiesswetter speak to their colleague Mark Hudson about their Academia programme and how it supports educational institutions to include product syllabi and certifications as part of their courses. axelos, higher education, academia, certifications, training no full 6 1ab1226f-6543-45ed-895f-8f9fd51a1337 ITIL 4 Strategist: Direct, Plan and Improve, with Lou Hunnebeck In this episode, Akshay Anand and Roman Jouravlev meet Lou Hunnebeck, member of the AXELOS ITIL Lead Author team, to discuss the vision for ITIL 4 Strategist: Direct, Plan and Improve.  

Visit www.axelos.com to find out more about our best practice guidance.

Follow us on Social Media: 

Linkedin 

Facebook 

Twitter 

YouTube 

]]> Tue, 7 Jul 2020 08:00:16 +0000 ask@axelos.com (Roman Jouravlev, Akshay Anand, Lou Hunnebeck) https://the-axelos-best-practice-podcast.simplecast.com/episodes/episode-1-itil-4-strategist-direct-plan-and-improve-R4HFU5Ls In this episode, Akshay Anand and Roman Jouravlev meet Lou Hunnebeck, member of the AXELOS ITIL Lead Author team, to discuss the vision for ITIL 4 Strategist: Direct, Plan and Improve.  

Visit www.axelos.com to find out more about our best practice guidance.

Follow us on Social Media: 

Linkedin 

Facebook 

Twitter 

YouTube 

]]> ITIL 4 Strategist: Direct, Plan and Improve, with Lou Hunnebeck Roman Jouravlev, Akshay Anand, Lou Hunnebeck 00:33:50 In this episode, Akshay Anand and Roman Jouravlev meet Lou Hunnebeck, member of the AXELOS ITIL Lead Author team, to discuss the vision for ITIL 4 Strategist: Direct, Plan and Improve. In this episode, Akshay Anand and Roman Jouravlev meet Lou Hunnebeck, member of the AXELOS ITIL Lead Author team, to discuss the vision for ITIL 4 Strategist: Direct, Plan and Improve. itsm, axelos, itil 4, it service management, itil, dpi, service management, itil strategist no full 5 c3f3cffa-7872-44ee-b498-290c582306c2 Talking PRINCE2 with Michelle Rowland, Chief Examiner In this episode Allan Thomson meets Michelle Rowland, chief examiner for PRINCE2, to discuss everything exam related.  

Visit www.axelos.com to find out more about our best practice guidance. 

Follow us on Social Media: 

Linkedin 

Facebook 

Twitter 

YouTube

]]> Tue, 16 Jun 2020 08:00:04 +0000 ask@axelos.com (Michelle Rowland, Allan Thomson) https://the-axelos-best-practice-podcast.simplecast.com/episodes/episode-5-talking-prince2-with-michelle-rowland-chief-examiner-uX138Y8k In this episode Allan Thomson meets Michelle Rowland, chief examiner for PRINCE2, to discuss everything exam related.  

Visit www.axelos.com to find out more about our best practice guidance. 

Follow us on Social Media: 

Linkedin 

Facebook 

Twitter 

YouTube

]]> Talking PRINCE2 with Michelle Rowland, Chief Examiner Michelle Rowland, Allan Thomson 00:44:10 In this episode Allan Thomson meets Michelle Rowland, chief examiner for PRINCE2, to discuss everything exam related. In this episode Allan Thomson meets Michelle Rowland, chief examiner for PRINCE2, to discuss everything exam related. prince2 exams, prince2 certifications, axelos, project management, prince2 no full 4 0b0e88fa-8e6e-4762-8721-1d2365a7f651 ITIL 4 Specialist: Create, Deliver and Support, with Barclay Rae In this episode, Akshay Anand talks to Barclay Rae, member of the AXELOS ITIL Lead Author team, about the ITIL 4 Specialist guidance ‘Create, Deliver and Support’, which is part of the ITIL 4 Managing Professional stream. 

Visit www.axelos.com to find out more about our best practice guidance.  

Follow us on Social Media:  

Linkedin  

Facebook  

Twitter  

YouTube

]]> Tue, 2 Jun 2020 09:00:19 +0000 ask@axelos.com (Akshay Anand, Barclay Rae) https://the-axelos-best-practice-podcast.simplecast.com/episodes/episode-3-itil-4-specialist-create-deliver-and-support-9_55d8iG In this episode, Akshay Anand talks to Barclay Rae, member of the AXELOS ITIL Lead Author team, about the ITIL 4 Specialist guidance ‘Create, Deliver and Support’, which is part of the ITIL 4 Managing Professional stream. 

Visit www.axelos.com to find out more about our best practice guidance.  

Follow us on Social Media:  

Linkedin  

Facebook  

Twitter  

YouTube

]]> ITIL 4 Specialist: Create, Deliver and Support, with Barclay Rae Akshay Anand, Barclay Rae 00:37:17 In this episode, Akshay Anand talks to Barclay Rae, member of the AXELOS ITIL Lead Author team, about the ITIL 4 Specialist guidance ‘Create, Deliver and Support’, which is part of the ITIL 4 Managing Professional stream. In this episode, Akshay Anand talks to Barclay Rae, member of the AXELOS ITIL Lead Author team, about the ITIL 4 Specialist guidance ‘Create, Deliver and Support’, which is part of the ITIL 4 Managing Professional stream. itil managing professional, axelos, itil 4, it, cds, itil 4 specialist, service management no full 3 27c47fe8-499c-4e4b-9b66-b5e720b2ff7f Learning Lessons from Projects, with Adrian Crago-Graham In this episode Allan Thomson sits down with his colleague Adrian Crago-Graham, AXELOS’ Head of PMO, to find out about the importance of lessons learned in projects. 

Visit www.axelos.com to find out more about our best practice guidance. 

Follow us on Social Media: 

Linkedin 

Facebook 

Twitter 

YouTube

]]> Tue, 19 May 2020 09:00:01 +0000 ask@axelos.com (Adrian Crago-Graham, Allan Thomson) https://the-axelos-best-practice-podcast.simplecast.com/episodes/episode-2-learning-lessons-from-projects-byIzaw5b In this episode Allan Thomson sits down with his colleague Adrian Crago-Graham, AXELOS’ Head of PMO, to find out about the importance of lessons learned in projects. 

Visit www.axelos.com to find out more about our best practice guidance. 

Follow us on Social Media: 

Linkedin 

Facebook 

Twitter 

YouTube

]]> Learning Lessons from Projects, with Adrian Crago-Graham Adrian Crago-Graham, Allan Thomson 00:33:06 In this episode Allan Thomson sits down with his colleague Adrian Crago-Graham, AXELOS’ Head of PMO, to find out about the importance of lessons learned in projects. In this episode Allan Thomson sits down with his colleague Adrian Crago-Graham, AXELOS’ Head of PMO, to find out about the importance of lessons learned in projects. lessons, axelos, project management, prince2, lessons learned, projects no full 2 1c3dcd7c-5de4-468b-97c6-46df23c9f44b Discover the ITIL 4 Practices with Dinara Adyrbai In this episode, Akshay Anand and Roman Jouravlev discuss the ITIL 4 Practices with Dinara Adyrbai, the lead editor of the ITIL 4 Practices. 

Visit www.axelos.com to find out more about our best practice guidance. 

Follow us on Social Media: 

Linkedin 

Facebook 

Twitter 

YouTube 

]]> Tue, 5 May 2020 08:37:38 +0000 ask@axelos.com (Dinara Adyrbai, Akshay Anand, Roman Jouravlev) https://the-axelos-best-practice-podcast.simplecast.com/episodes/episode-9-discover-the-itil-4-practices-with-dinara-adyrbai-vUCE3kQm In this episode, Akshay Anand and Roman Jouravlev discuss the ITIL 4 Practices with Dinara Adyrbai, the lead editor of the ITIL 4 Practices. 

Visit www.axelos.com to find out more about our best practice guidance. 

Follow us on Social Media: 

Linkedin 

Facebook 

Twitter 

YouTube 

]]> Discover the ITIL 4 Practices with Dinara Adyrbai Dinara Adyrbai, Akshay Anand, Roman Jouravlev 00:44:30 In this episode, Akshay Anand and Roman Jouravlev discuss the ITIL 4 Practices with Dinara Adyrbai, the lead editor of the ITIL 4 Practices. In this episode, Akshay Anand and Roman Jouravlev discuss the ITIL 4 Practices with Dinara Adyrbai, the lead editor of the ITIL 4 Practices. axelos, itil 4, itil, it, best practice, practices, service management no full 1