The RetailWire Podcast

The Future of AI in Retail: Discovery to Checkout

chase@retailwire.com (Tarek Muller, Lavina Suthenthiran) — Mon, 30 Mar 2026 08:44:51 +0000

In this episode, Lavina Suthenthiran speaks with Tarek Müller, co-founder and CEO of About You and SCAYLE, about how AI is reshaping every stage of commerce. From the shift in product discovery away from traditional search toward AI assistants, to the potential for in-conversation purchasing, they explore what this means for brands, platforms, and margins. The conversation also covers how retailers can adapt their content and data strategies for AI visibility, the evolving roles of ecosystems like Amazon and Google, and why brand websites still matter in an AI-driven world. Finally, they discuss how AI is transforming retail operations and what it means for the future of work.

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Inside the 2025 Holiday Shopper's Mind

chase@retailwire.com (Melissa Tatoris, Lavina Suthenthiran) — Wed, 12 Nov 2025 14:25:39 +0000

With 83% of shoppers now willing to let algorithms help them select presents, and nearly three-quarters trusting AI as much as a friend, retailers face both new challenges and unprecedented opportunities. We’ll unpack what this means for marketers navigating tighter budgets, shorter shopping windows, and evolving definitions of “value.”

From building emotional connections in an automated world to creating standout experiences that matter, this session will offer timely insights into how brands can stay relevant, human, and ahead of the curve this holiday season.

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The Future of Responsible Retail

chase@retailwire.com (Onno Jansen, Lavina Suthenthiran) — Wed, 5 Nov 2025 17:00:00 +0000

In this episode we explore how responsible sourcing and surplus management are helping retailers and brands drive value, protect their image, and advance sustainability at scale.

Key topics discussed:

How 4Everyware connects brands and retailers to create circular value

Balancing profitability and sustainability in surplus and overstock management

Protecting brand reputation while redistributing goods responsibly

The growing role of logistics speed and global partnerships

How sustainability regulations are reshaping overstock management

Practical advice for brands looking to unlock growth through responsible sourcing

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Driving Retail Growth Through Category Management and Private Label Synergy

chase@retailwire.com (Jaap Van Vreden, Lavina Suthenthiran) — Tue, 4 Nov 2025 11:32:29 +0000

In this episode of the RetailWire Podcast, produced in partnership with Leaders of Trade, retail expert Jaap Van Vreden shares how connecting category management, private label, and procurement can turn operational silos into engines of growth.

Key topics discussed:

The biggest growth challenges facing retailers today

Why integrating category management, private label, and procurement matters

The hidden costs of staying siloed

How private label innovation builds loyalty and differentiation

Rethinking procurement as a growth driver, not a cost center

Staying agile amid supply chain disruption

What strong retailer–supplier partnerships look like today

The role of technology and data in future-ready retail strategy

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Why Bentonville is the New Retail Innovation Hub w/ Are Traasdahl, Founder of Crisp and Spring Capital

chase@retailwire.com (RetailWire) — Thu, 30 Oct 2025 23:42:41 +0000

In this episode, Are Traasdahl, founder of Crisp, Spring Capital, and Arkade, joins Chase Binnie, CEO of RetailWire, for an in-depth conversation about the rise of Northwest Arkansas as a new global hub for retail innovation.

They explore why global tech founders are choosing Bentonville over the coasts, how Arkade is helping later-stage companies connect directly with retailers and suppliers, and what “patient capital” really means for long-term innovation. Are also shares his perspective on how AI is reshaping collaboration across the retail value chain—and why the next billion-dollar retail startup might come from the Ozarks, not Silicon Valley.

Discover more retail insights at RetailWire.com

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Growth Loops & What's next in eCommerce w/ WIX

chase@retailwire.com (RetailWire) — Fri, 24 Oct 2025 14:15:00 +0000

Chase Binnie, CEO of RetailWire, talks with Oren Inditzky, VP of eCommerce at Wix, about the real state of online retail. They dive into what's driving growth, which trends are overhyped, and how small brands can win by focusing on trust, creativity, and smart use of data. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

The Future of Grocery retail in partnership with leaders of trade

chase@retailwire.com (Mikkel Freiesleben, Lavina Suthenthiran) — Thu, 16 Oct 2025 15:00:00 +0000

Our guest, Mikkel Freiesleben, Country General Manager at Wolt Market who was a speaker at the Leaders of Trade Summit in Copenhagen, shares insights on scaling teams, building culture, and leveraging technology to redefine the modern grocery experience.

We discuss:
Building company culture and maintaining engagement while scaling rapidly

Key strategies for balancing speed, quality, and productivity in grocery operations

How technology and data are reshaping customer experience and loyalty

The biggest challenges in transforming traditional grocery models for the digital age

Emerging trends and innovations that will define the future of grocery retail

Whether you’re a retail leader, innovator, or simply curious about where grocery is headed, this conversation offers practical insights on leadership, culture, and the tech shaping tomorrow’s stores.

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How AI Is Shaping the Future of Retail & Beauty

chase@retailwire.com (Rad Jha, Lavina Suthenthiran) — Tue, 14 Oct 2025 10:41:23 +0000

Rad who is a strategic leader in digital innovation and operational excellence shares his insights on:

How AI is reshaping customer experience, operations, and business models

The most promising AI use cases in retail and CPG—and how to scale them

What “next-generation retail operations” really look like

Real-world examples of AI and data delivering measurable impact at Flaconi

The evolution of omnichannel, personalization, and consumer engagement in beauty

Barriers to adopting and scaling digital solutions

Building a culture where innovation supports commercial outcomes

Measuring the ROI of AI—beyond the traditional metrics

The future of retail and beauty in an AI-powered, sustainability-conscious world

Whether you're a retail executive, tech leader, or beauty brand innovator, this conversation offers actionable insights for building smarter, more resilient businesses in the age of AI.

Watch now and subscribe for more expert conversations from the frontlines of retail innovation.

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Brand Collaborations with Hanna Andersson's Chief Product Officer

chase@retailwire.com (RetailWire) — Mon, 13 Oct 2025 11:15:00 +0000

Brand Collaborations with Hanna Andersson's Chief Product Officer

In this episode of the RetailWire Podcast, the host interview Kara Carter, the Chief Product Officer from Hanna Andersson. The discussion delves into the importance of collaboration, storytelling, and customer connection in retail. The guest shares insights into the brand's history, the significance of founder-led companies, and personal experiences with brands like Dusen Dusen and American Girl. The conversation also touches on the evolving role of loyalty programs, the impact of partnerships in reaching new audience segments, and the benefits and challenges of exclusive product offerings. The episode concludes with thoughts on how social media and psychographics are transforming customer engagement and the strategic risks brands need to take to stay relevant.

00:00 Introduction and Guest Welcome
01:22 Understanding the Role of a Chief Product Officer
02:12 Brand Story: Hannah Anderson
04:12 Personal Connection and Customer Stories
04:54 Exploring Partnerships and Collaborations
09:50 Loyalty Programs and Customer Engagement
14:34 Trends in Customer Demographics and Psychographics
17:01 Future of Loyalty and Partnerships
23:12 Conclusion and Final Thoughts

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ESG in Retail

chase@retailwire.com (RetailWire) — Fri, 10 Oct 2025 11:00:55 +0000

In this episode of the RetailWire podcast in partnership with Leaders of Trade, we explore how ESG (Environmental, Social, and Governance) is reshaping the retail industry as a core driver of sustainable growth and long-term competitiveness.

We're joined by Maria Gutierres, General Manager of Mars Wrigley, Nordics, who brings over 20 years of experience at Mars and a deep understanding of how global brands can lead with purpose without compromising performance.

Here’s what we cover in this episode:

How Mars Wrigley balances profit and purpose across its operations

Why linking executive projects to societal impact is crucial for future-ready businesses

The challenges of decoupling business growth from carbon emissions — and how to overcome them

How Mars applies the principle of mutuality to create value for all stakeholders

The role of partnerships with NGOs, governments, and the industry in accelerating ESG progress

Common misconceptions about ESG in retail and how to move beyond them

Practical examples of how ESG values are embedded in day-to-day retail operations in the Nordics

Actionable advice for retailers starting out on their ESG journey

Whether you're a retail leader, brand strategist, or simply curious about the future of ethical business, this episode offers real-world insights and lessons from a global leader walking the talk.

Thank you Leaders of Trade for the intro the Maira.

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The Future of Retail Media Networks

chase@retailwire.com (Corneilia Retinger, Lavina Suthenthiran) — Fri, 3 Oct 2025 10:58:42 +0000

In this episode of the RetailWire Podcast, host Lavina Suthenthiran, Head of Marketing at RetailWire, sits down with Cornelia Reitinger, a leading expert in Retail Media Networks, to explore how data-driven advertising is transforming the way retailers and brands engage with shoppers.

Join us as we break down the dynamic world of Retail Media Networks, retailer-owned advertising platforms powered by first-party data that enable highly targeted shopper engagement both online and offline. Cornelia shares insights on:

How Retail Media Networks have reshaped shopper-brand interactions across multiple channels in recent years

Effective strategies retailers use to leverage data-driven ad solutions that drive customer value and business growth

The biggest hurdles retailers face when building and scaling Retail Media Networks—and practical tips to overcome them

Emerging innovations and trends shaping the future of Retail Media Networks and what retailers should watch for

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Navigating Retail’s Digital Future

chase@retailwire.com (Yvonne Magnusson, Lavina Suthenthiran) — Thu, 25 Sep 2025 03:33:01 +0000

In this special episode of the RetailWire podcast, Lavina Suthenthiran sits down with Yvonne Magnusson, a veteran retail and FMCG leader with over 30 years of experience driving digital transformation, operational turnarounds, and sustainable growth. Yvonne who is currently board director of Waynes Coffee Sweden and MAIAUNIVERSE shares her deep expertise in navigating retail’s rapid evolution through AI and digitalisation, the challenges retailers face updating IT systems, and how organizational structures and talent need to evolve to support these technologies. She discusses the critical shift from short-term cost savings to long-term operational excellence, and offers real-world examples of how aligning customer value with market positioning fuels profitable growth. Looking ahead, Yvonne highlights emerging trends needed to maintain a competitive edge and shares insights from her upcoming panel on trust, growth, and responsibility in the age of AI at the Leaders of Trade summit. This conversation is essential listening for retail leaders tackling transformative change in today’s fast-moving market.

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When Dollar Shave Club let members write their latest ad campaign

chase@retailwire.com (RetailWire) — Tue, 23 Sep 2025 23:35:10 +0000

In this episode of the RetailWire Podcast, we sit down with Nikki Frisz, Senior Director of Marketing at Dollar Shave Club, to explore how the brand is bringing customers directly into the creative process.

To launch its improved razor, Dollar Shave Club invited 23 real members to form Order of the Blades — a tongue-in-cheek “ad agency” that helped write billboards, slogans, and jingles for the campaign. The result blends professional execution with genuine member voices, creating a campaign rooted in authenticity and humor.

Nikki shares insights on:

How Dollar Shave Club is returning to its disruptive roots
Why blending agency expertise with member participation made this campaign stand out
The balance between humor, authenticity, and driving sales
Expanding from DTC into retail, Amazon, and omni-channel presence
Creative experiments like college sports handles and custom razors
The brand’s focus on retention and Gen Z engagement

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Why ESG must be a priority in the boardroom with Jörg Bauer

chase@retailwire.com (Lavina Suthenthiran, Jörg Bauer) — Mon, 15 Sep 2025 23:00:00 +0000

On this episode of the RetailWire Podcast, Lavina Suthenthiran speaks with Jörg Bauer, a seasoned retail and real estate executive known for driving strategic change and leading digital and sustainable transformation at scale. Former CREO and CEO of Kaufland CR and GLOBUS CR, Jörg offers a deep dive into what ESG means for modern retail across Europe.

As part of our special speaker spotlight series in partnership with the Leaders of Trade Summit, Jörg shares insights on the evolving ESG landscape: including how it poses both risks and opportunities for retailers, the regional differences across Europe, and the critical role of energy management in sustainability efforts. He also explores how the rise of electric vehicles is reshaping retail operations, whether shoppers really care about sustainability, and the challenges and opportunities posed by new EU sustainability reporting rules.

If you’re a retailer, industry professional, or simply interested in how sustainability is shaping the future of commerce, this episode is packed with expert insights and actionable takeaways. Don’t miss Jörg’s thoughts ahead of the ESG in Action panel at Leaders of Trade.
Subscribe now and stay tuned for this insightful conversation, brought to you in partnership with Leaders of Trade.

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Agentic Commerce: Shopping with ChatGPT w/ Scot Wingo and Chase Binnie

chase@retailwire.com (Chase Binnie) — Mon, 25 Aug 2025 18:10:00 +0000

Host:

Chase Binnie – Entrepreneur, media executive, and host of the RetailWire Podcast.

Guest:

Scot Wingo – Founder of ReFiBuy, ChannelAdvisor, serial entrepreneur, and e-commerce thought leader.

Topics Covered:

Why Agentic Commerce is moving faster than anyone expected
How GenAI search is siphoning organic traffic away from Google
The shift from search engines → answer engines → shopping engines
ChatGPT’s leaked checkout feature and its marketplace implications
What retailers will lose (retail media dollars, loyalty capture, upsells)
The operational headaches of inventory, pricing, and fulfillment in AI-driven marketplaces
Which categories will be first movers (fashion, beauty, electronics) vs laggards (B2B, auto parts)
Why owning an audience matters more than owning information
The rise of AI browsers like Perplexity’s Comet and soon ChatGPT’s own browser
What to expect from ChatGPT-5 and the coming “shock and awe” wave
Practical strategies: treating AI commerce as just another acquisition channel

Key Quotes:

“E-commerce hasn’t had true innovation since one-click checkout. Agentic shopping could be that shake-up.”
“Search engines are becoming answer engines, and now they’re becoming shopping engines.”
“Retailers need to stop fighting it—this is another channel, like Amazon or Facebook were.”

Resources & Mentions:

Bernstein report on e-commerce growth
Barron’s and Wall Street Journal coverage of traffic declines
Perplexity’s Comet browser

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What's next in ecommerce? Interview with Bluehost CEO, Sachin Puri

chase@retailwire.com (RetailWire) — Sun, 29 Jun 2025 22:56:50 +0000

What's next in ecommerce? We interviewed the CEO of Bluehost, Sachin Puri, about his new role leading a top web hosting platform. Listen to his conversation with RetailWire CEO, Chase Binnie, as they discuss the creator economy, website hosting, and AI's impact on ecommerce. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

What founder-led brands are doing differently w/ Entreprenista

chase@retailwire.com (Chase Binnie, Stephanie Cartin, Entreprenista) — Sat, 24 May 2025 15:10:00 +0000

Get $500 off your membership by using the code retailwire500 at entreprenista.com

In this episode, we sit down with Stephanie Cartin, co-founder of Entreprenista, to explore how community is becoming the most powerful engine for growth in modern business. Stephanie shares her journey from launching a social media agency to building one of the most trusted platforms for women entrepreneurs.

If you’re building a brand, launching a product, or trying to scale without burning out — this is your blueprint for creating momentum through connection.

🔑 Topics Covered:

Why solo entrepreneurship is a myth

How Entreprenista grew from a podcast to a full-blown membership community
Real stories of women founders who scaled through community support
Why storytelling and founder visibility are essential to brand loyalty
The underestimated value of DMs, referrals, and human touchpoints
How retail and product brands can build lasting customer relationships

🎯 Perfect for:
Female founders, DTC brand leaders, community marketers, and anyone rethinking how to scale a business without a massive ad budget.

👥 Learn more about the @entreprenistas at their website: https://www.entreprenista.com
Use code retailwire500 to get $500 off your lifetime membership!

📍 Timestamps:
[00:03] Building the community we needed
[02:13] From agency life to Entreprenista
[06:04] Collaboration across service & product brands
[07:57] Execution over ideas
[11:56] Founder-led storytelling wins
[13:49] Marketing help inside the community
[17:31] Growth without ad spend starts in the DMs
[19:14] Engaging directly with your audience
[22:54] Why community matters for retail brands

🔔 Subscribe for more episodes on brand growth, retail trends, and modern entrepreneurship.

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Revolutionize Retail Operations: AI and Mobile Innovation for Small to Mid-Sized Retailers

chase@retailwire.com (RetailWire) — Fri, 11 Oct 2024 13:00:00 +0000

Get ready to revolutionize your retail strategy with insights from Karen Halpern, Director of Retail and Hospitality Product Marketing at Priority Software. Discover how the integration of advanced technologies like AI and mobile are reshaping both online and in-store shopping experiences. Karen shares her personal anecdotes to illustrate the persistent challenges retailers face in connecting these channels and how even midsize retailers can harness these innovations to stay competitive.

Unpack the complexities of creating a seamless omnichannel operation in today’s fast-paced retail environment. Karen discusses the hurdles of disjointed systems, manual processes, and the significant investments required for IT modernization. Learn why some retailers hesitate to transition to cloud-based solutions and how Priority Software's all-in-one platform can ease these concerns, offering a roadmap to transform retail operations for the better.

Real-world success stories from brands like Ace Hardware, Columbia Wear, and Cowtown demonstrate the tangible benefits of adopting Priority’s solutions. From enhanced order management and inventory control to integrated loyalty programs, these examples underscore the measurable outcomes such as reduced IT costs and increased operational efficiency. The episode wraps up with strategic advice on recognizing the need for system upgrades and the advantages of partnering with Priority Software to meet today’s retail challenges head-on.

https://www.priority-software.com/lp/retailwire-podcast-2024/?utm_source=retailwire&utm_medium=podcast&utm_campaign=NRETA5

RetailWire is the retail industry's premier source for news, analysis, and discussion. With a focus on the latest trends, technology, and consumer behavior, RetailWire provides a platform for industry experts and thought leaders to share their insights and perspectives. Whether you're a retailer, supplier, or service provider, RetailWire is your go-to destination for staying informed and ahead of the curve.

Be sure to leave us a comment and let us know what you think. You might even hear your comment read on the next episode!

To learn more, or to join our Daily Discussions, visit RetailWire.com.

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Building Loyalty with Innovative Referral Strategies

chase@retailwire.com (RetailWire) — Fri, 13 Sep 2024 15:00:00 +0000

Join Matt Roche, CEO of EXTOLE, as he shares the frustrations with digital marketing that inspired the creation of a platform freeing brands from reliance on Google and Amazon. Learn how EXTOLE integrates with Shopify and Salesforce, turning loyal customers into powerful brand advocates through seamless referral and ambassador programs. In conversation with Melissa Minkow, Matt explores the power of authentic customer referrals, ethical tracking via QR codes, and the role of rewards in customer retention. Packed with insights, this episode reveals how to drive growth and loyalty through customer-led marketing strategies.

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Exploring the Dynamics of Customer Engagement in Email Campaigns

chase@retailwire.com (RetailWire) — Fri, 12 Apr 2024 15:00:00 +0000

Unlock the mysteries of email marketing with Brian Cardona of AtData and RetailWire BrainTrust host Mark Price, as we dissect the role of email addresses in the digital marketing landscape. Our discussion peels back the layers of how these digital identifiers are reshaping customer engagement strategies, especially with the shift in traditional metric visibility due to Apple's Mail Privacy Protection. If you've ever wondered about the resilience of your email list in the face of changing privacy laws and the decline of third-party cookies, this conversation will illuminate the path toward a privacy-compliant marketing future.

Prepare to navigate the intricacies of inbox placement and sender reputation with intelligence from the forefront of email validation services. The introduction of engagement scores, pioneered by Safe2Send, is transforming how retailers refine their communication channels. This episode is a guiding light for marketers aiming to maintain relevance and authenticity in their customer outreach, as we discuss the art of balancing the evolving digital ecosystem with innovative targeting and communication strategies.

Brian Cardona offers his expert insights on the impact of GDPR and CPRA, and how first-party data reigns supreme in the age of transparency. So if you're ready to elevate your understanding of customers and lead the way in privacy-conscious marketing, make sure to tune in and join our community of retail enthusiasts.

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Innovating the In-Store Experience: The Future of Electronic Shelf Labels with Hanshow America

chase@retailwire.com (RetailWire) — Fri, 22 Mar 2024 17:00:00 +0000

Today's episode features an enlightening conversation between our host RetailWire BrainTrust Panelist Brian Cluster, industry marketing director at Stibo Systems, and Folkwin Haye, Key Account Sales Director for Hanshow America - a trailblazer in innovative in-store tech solutions.

In this discussion, Folkwin and Brian delve into the transformative world of electronic shelf labels (ESLs) and their game-changing impact on the retail industry, particularly in the DIY retail sector.

Listen as Folkwin reveals how ESLs are revolutionizing retail operations, from vastly simplifying pricing strategies to creating superior customer experiences. Learn how these digital tools play an integral role in the retail industry's journey towards comprehensive digital transformation.

In this episode, Folkwin shares insights on Hanshow’s innovative solutions, such as ESLs equipped with LED lights and geolocation capabilities. These features are transforming retail experiences and operations by enabling efficient product location and real-time access to accurate product information.

Folkwin also gives a sneak peek into Hanshow America's participation in the upcoming National Hardware Show in Las Vegas. Attendees can expect an opportunity to experience firsthand the durability and unique features of their ESLs, tailored to meet the specific needs of DIY retail.

Whether you're a retailer seeking to gain a competitive edge through advanced technology or you're simply intrigued by the intersection of retail and tech, this episode promises fresh insights and forward-thinking discussions.

Don't forget to hit the subscribe button for more insights from retail industry leaders. Join our daily newsletter at RetailWire for the freshest news and a community of retail enthusiasts.

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Assessing the State of Small & Mid-Sized Businesses in 2024

chase@retailwire.com (RetailWire) — Fri, 2 Feb 2024 17:00:00 +0000

Discover how small and medium-sized businesses (SMBs) navigated the rocky economic landscape of 2023, as we sit down with Khurjekar , Chief Revenue Officer, Business Markets and SaaS for Verizon Business. She offers a wealth of knowledge on overcoming challenges like inflation and capital access, while also providing insight on leveraging technology for operational efficiency. Aparna sheds light on the strategic tech investments that are enabling SMBs to not only endure current economic pressures but also to improve customer experiences and make smarter business choices.

Alongside Aparna, we explore the critical 'four Cs' that act as the backbone for businesses striving in a digital-first economy. The discussion also raises awareness about the importance of SMBs protecting themselves against the rising tide of cybersecurity threats, adding a layer of urgency for companies to adopt robust digital defenses.

As we cast our gaze forward, we examine the exciting prospects that cutting-edge technologies like augmented and virtual reality, telematics, and the Internet of Things hold for transforming industries. We share how Verizon's Connect telematics system is already making a significant impact on vehicle fleet management, and we discuss the promising economic outlook for 2024, reflecting a spirit of optimism among SMBs. Our conversation is a testament to the resilience and innovation of small businesses, a celebration of their contribution to the economy, and a commitment to keeping you informed on the latest in retail innovation.

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RetailWire Live at NRF 2024

chase@retailwire.com (RetailWire) — Fri, 19 Jan 2024 19:00:00 +0000

Unlock the secrets of AI's sweeping revolution in the retail world with Ricardo Belmar from Microsoft and Jamie Tenser of VSN Strategies. As we wrap up NRF 2024's electrifying discussions, we share ground-breaking insights about how AI is no longer just futuristic buzz but a practical powerhouse reshaping retail. Imagine store associates liberated from mundane tasks, thanks to AI's magic, and the game-changing evolution of machine learning to sophisticated generative models, all dissected in this episode.

Jamie Tenser & Ricardo Belmar, delve into whether smaller networks can stand strong against the titans of trade. We analyze the seismic shift from traditional advertising to the dynamic world of retail media and its redefining influence on the industry's future. Get ready for a strategic exploration of how retailers balance their merchandising finesse with the burgeoning demand for promotional prowess in the age of retail media networks.

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Utilizing Retailer & Bank Data for Superior Customer Experience

chase@retailwire.com (RetailWire) — Fri, 15 Dec 2023 14:00:00 +0000

Ready to unravel the ever-changing world of retail payments? We've got a fascinating conversation lined up with our guest, Tom Burgess from SnippMedia. Together, we'll explore the concept of a Payments Media Network, a potentially game-changing platform that combines purchase data from retailers and banks to create targeted offers for consumers. If that piques your curiosity, join us as we delve deep into the future of retail payments, dissecting how banks are unlocking the value latent in their data.

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Navigating the Modern Retail Landscape with Pet Supplies Plus

chase@retailwire.com (RetailWire) — Fri, 8 Dec 2023 16:00:00 +0000

Ever wonder how a pet supply company stands out in an overcrowded market? That's exactly what we're unraveling in today’s conversation with Erin DeAngelis and Betsy Weakland from Pet Supplies Plus. As a beacon in the pet industry, Pet Supplies Plus distinguishes itself through an uncommon approach that revolves around infusing local flavor and personal experiences. From shaping the company's ethos around community involvement to valuing customer feedback, Erin and Betsy pull back the curtain on their roles in the company, the strategies they implement, and how they drive the company's private brand products.

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Navigating Omnichannel: A Comprehensive Look into the Retail Landscape

chase@retailwire.com (RetailWire) — Fri, 1 Dec 2023 20:00:00 +0000

Ready to decode the retail revolution? Join us for a panel discussion with our industry experts Lisa Taylor, Scott Benedict, Ted McCaffrey & Brandon Rael as we navigate the dynamic world of Omnichannel. We promise a deep dive into the challenges and opportunities that this versatile approach presents, with a sharp focus on the significance of coordinated efforts across all touchpoints. With customers at the helm, we'll understand the critical role of digital and social selling, especially against the backdrop of the recent pandemic.

Ever wondered how retailers are adjusting to the changing consumer behavior? We pull back the curtain on this fascinating transition and the critical role of Omnichannel in it all. From seamless returns and reordering processes to personalization enhancing customer experience, we've got it all covered. Hear from our panelists as they discuss the potential of implementing RFID technology, peak season challenges, and the rising consumer expectations for a tailored shopping experience.

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How Can Retailers Maximize Sustainability Without Sacrificing Profitability?

chase@retailwire.com (RetailWire) — Fri, 17 Nov 2023 19:00:00 +0000

Are you facing the dilemma of balancing sustainability with profitability in your retail business? We've got you covered. This episode is a powerful dialogue with seasoned retail experts - Lisa Taylor, Brandon Rael, Mark Self, Jay Fiske, and Scott Benedict, as we navigate through the complex interplay of sustainability and profitability in retail amidst challenging economic pressures. We delve into the potential of the resale market in providing cost-conscious consumers with affordable sustainability. Stay tuned to unearth practical strategies retailers can implement to harmonize cost savings with sustainable practices.

Our discourse on sustainable retail doesn't end there. We have the pleasure of featuring tech guru and business veteran Jay Walker, who enlightens us on how automation and AI can champion the reduction of carbon intensity and boost cost efficiencies. Here's your chance to learn about digital twins, AR, and AI as groundbreaking technologies in minimizing waste in product design and manufacturing. This is a call for retailers to seize the opportunity of consumers' growing consciousness of sustainability and shed light on the value of efficient processes.

As we round up this captivating discussion, we bring you actionable takeaways for embracing sustainable business practices. With Scott Benedict's wealth of retail experience, we delve into sustainability from the customer and operational perspectives. We'll guide you through the trending refurbished products and the 'right to repair' movement, and explore how companies can ingeniously maximize sustainability without denting profitability. Hold on to your seats as we cast an optimistic eye on sustainable innovation in the retail industry. Be part of the journey to discover how the retail industry is bracing up for the balancing act of sustainability and profitability.

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Addressing the Rise in Retail Crime: Strategies, Innovations, and the Role of Technology

chase@retailwire.com (RetailWire) — Fri, 10 Nov 2023 21:00:00 +0000

How far would you go to secure your retail store and protect your associates? If you're one of the countless retailers grappling with the growing problem of theft and violence, this episode is a must-listen. We're joined by industry experts Mark Self, Gus Downing, Ted McCaffrey and Pedro Ramos to examine the alarming trend of organized retail crime and its devastating impact on businesses and communities.

We not only shine a light on the harsh realities of retail shrinkage but also the influence of technology and social media on employee retention and customer experience. You'll discover a variety of strategies retailers are using to secure their stores and the tough reality of needing to add extra time to customers' shopping experiences for the sake of security. Moreover, we tackle the implications of using more militarized language to address theft and discuss the broken window theory, underlining the urgency for proactive measures.

We delve into the importance of understanding inventory loss as a means to measure results and touch upon the advantages of RFID technology. As our conversation progresses, we explore how different retailers approach inventory counts and stress the need for creating standards to understand what's leaving the stores, helping to differentiate between counterfeit and legit items. Tune in for an insightful and compelling conversation that you won't want to miss.

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Unraveling the Livestream Shopping Phenomenon: Insights From Retail Industry Experts

chase@retailwire.com (Vanessa Jean Louis) — Thu, 2 Nov 2023 17:00:00 +0000

Get ready for a riveting discussion about the evolving world of livestream shopping in retail. Our esteemed guests for this episode include Mark Price, Ricardo Belmar, and Sharon Gai, who's got her fingers on the pulse of livestream shopping through her extensive experience at Alibaba. As we unpack the rise of livestream shopping from being a marketplace sellers' tactic to a multi-billion dollar industry in China, we shed light on the elements that make a live stream successful. Buckle up as we navigate the nuances of the presenter, the brand, the content, and the art of selling the product.

Can retailers truly harness livestreaming to drive sales? This is the question we grapple with as we explore the practicality of repurposing video content and using AI chatbot technology for interactive video replays. We encourage you to join us in dissecting the delicate balance between the actual profit of a product and the excitement it generates, while deliberating on the categories that thrive in the livestreaming space.

The conversation wouldn't be complete without discussing the crucial role of influencers and presenter expertise in live streaming. Brace yourselves for an intriguing comparison of the dynamics between the West and China regarding influencers and MCNs. Walking the fine line between profitability, cannibalization, and incrementality, we ponder the challenges smaller retailers face and how to gauge the success of your livestreaming strategy. So, if you're seeking the answer to higher return rates, don't miss out on this compelling dialogue. Get in on the retail revolution now!

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Sweetwater: Harmonizing Music Passion and Retail Innovation

chase@retailwire.com (RetailWire) — Fri, 27 Oct 2023 15:00:00 +0000

What if I told you that the path to innovative retail success involves a Volkswagen bus and a lifelong passion for music? That's the fascinating journey of Sweetwater, the leading e-commerce retailer of musical instruments and audio gear in the U.S. Joined with us today is Mike Clem, the new CEO of Sweetwater, Mike shares his unique transition from musician to retailer, and provides insightful anecdotes about the creation of Sweetwater by founder and professional musician, Chuck Surack, who started his venture from the back of a Volkswagen bus!

Are you ready to tap into the secret sauce behind Sweetwater’s success? Get ready to be enthralled as Mike sheds light on the company's unique relationship-based selling model, their fulfilling workplace culture, and their focus on heart and understanding. He also highlights Sweetwater's innovative strategies used for guitar sales, providing a seamless experience between local and online buying. Moreover, he offers an engaging peek into the future of Sweetwater, including how AI might just be the key to making music creation more accessible. Tune in, get inspired, and learn how Sweetwater strikes a chord not just in music, but in the business of retail too!

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Survival of the Fittest: The Downfall of Department Stores and the Rise of Discount Retailers

chase@retailwire.com (RetailWire) — Fri, 20 Oct 2023 15:00:00 +0000

Is the era of department stores finally ending? Join us in a thought-provoking conversation with department store and specialty store expert, Jeff Sward, as we dissect the downfall of department stores from a booming 10% market share to a staggering 2%. We take a hard look at TJ Maxx and similar discount store business models that have successfully capitalized on this downfall, leaving us to wonder - does TJ Maxx have the most bulletproof business model in contemporary retail?

Transitioning customers, dwindling sales, and the struggle to maintain brand image - department and specialty stores are in the fight of their lives. But there's no space for doom and gloom in this episode. Instead, we analyze the transformation strategies that these traditional retailers have adopted to compete with the likes of discount stores. We examine the role of sales and discounts, consumer psychology, and the potential rewards of a business model with fewer sales. Dive into the world of brand reinvention as we shed light on Abercrombie & Fitch and Ralph Lauren's recent brand revamps. We wrap up by exploring the future of department stores, and the inevitable reinventions that need to occur for them to remain culturally relevant. Brace yourself for an intriguing deep-dive into the turbulent tides of retail.

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Tech Trends Reshaping Retail: A Deep Dive into the Northwest Arkansas Tech Summit

chase@retailwire.com (RetailWire) — Fri, 13 Oct 2023 13:00:00 +0000

Ever wondered how technology is revolutionizing the retail industry? Get ready to discover the transformative power of retail tech innovations you can discover at the NWA Tech Summit, an event designed to keep businesses at the cutting edge of technology.

We sat down with some of the leaders behind the event to bring you a sneak peak at what you may hear (and potentially see) at the summit from as Sam's Club's burger making robot to Tyson's robotic arm, and of course the autonomous bots at Walmart Store 100. Tune in and get a taste of the exciting innovations shaping the retail universe!

Buckle up for an exciting journey through the digital and physical aspects of retail technology, and discover how it's changing the way we shop and work!

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Batteries Plus' Secrets to Success: Empowering Franchisees and Unmatched Customer Service

chase@retailwire.com (RetailWire) — Fri, 6 Oct 2023 19:00:00 +0000

Batteries Plus has consistently shattered company sales records this year, leaving many curious about the secret behind their remarkable success. In this insightful interview, we sit down with Jon Sica, the Chief Business Officer of Batteries Plus, to unravel the strategies that have propelled this specialty retailer to new heights in a challenging economic landscape marked by inflation.

Jon provides a compelling narrative about the brand's thriving franchise model. With a keen focus on the unique advantages of franchising, Jon illustrates why Batteries Plus stands out as a powerhouse in the industry.

Delving deep into the business model, we explore Batteries Plus' evolution and its transition into providing tailor-made battery packs for diverse sectors. Jon shares the key ingredients to their success, emphasizing their extensive range of batteries, value-added installation services, and the unparalleled benefits that franchising offers to aspiring entrepreneurs. Through this conversation, gain valuable insights into the captivating realm of batteries and discover how Batteries Plus is empowering individuals to create lasting wealth through franchising opportunities.

In the latter part of our discussion, we shift our attention to Batteries Plus' customer-centric approach. Jon Sica elaborates on their innovative solutions, from seamless key fob replacements and programming to adapting to the preferences of an increasingly hands-off generation. Gain a deep understanding of Batteries Plus' market stewardship program and gain a glimpse into the future of franchise growth, all while appreciating the brand's commitment to enhancing the customer experience.

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Balancing Efficiency and Consumer Experience: The Technology Tug-of-War in Retail

chase@retailwire.com (RetailWire) — Fri, 29 Sep 2023 13:00:00 +0000

Curiosity and a deep understanding of consumer behavior have been the driving forces behind Melissa's journey from working at Target headquarters to her current role as Director of Retail Strategy for digital solutions provider, CI&T. She joins us to shed light on some of the biggest tech mistakes retailers are making today and the potential risks that come along with them. We corner every aspect of retail technology, discussing how many brick-and-mortar stores are falling behind by not leveraging technology to increase efficiency, and the underestimation of the importance of an appealing and efficient online presence by some retailers.

We grapple with the challenges retailers face, from time and financial investment into the right tech to the fine line of providing just enough information without overwhelming the customer. Melissa shares her experiences and insights on the tug of war between decision-makers on how much to push the consumer into a step-by-step process, the potential loss of shoppers who don't want to follow through, and the implications of providing either too much or too little information to the consumer.

The retail industry is continually evolving, with customer experience, AI, and emerging trends shaping the way consumers interact with technology. In our conversation, we explore how accessibility and experience play crucial roles in technology adoption and how retailers need to stay ahead of the curve by keeping a close watch on consumer behavior and new technologies. It's a deep dive into the complex world of retail technology that you won't want to miss.

Connect with Melissa on LinkedIn

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Grocery Shop 2023: A Deep Dive into AI, and the Implications of Instacart's IPO with James Tenser and Ricardo Belmar

chase@retailwire.com (RetailWire) — Fri, 22 Sep 2023 18:00:00 +0000

Are you ready to wrap your mind around the future of retail? Join BrainTrust members, James Tenser and Ricardo Belmar, as they explore the compelling conversations emerging from Grocery Shop 2023.

Uncover the transformative power of artificial intelligence as it shapes this landscape. This isn't your typical event recap; we're delving into the nitty-gritty of practical use cases, inflation, pricing challenges, and the rise of private labels. Buckle up for insights that could redefine your understanding of the retail sector!

Ever wondered how robots can optimize white-collar jobs? Join us on this mind-boggling journey into the AI revolution at Grocery Shop 2023. We're not just talking about mundane task automation; we're discussing the exciting potential of AI-enhanced decision making, the elimination of "junk work", and the unprecedented career opportunities arising from this shift. Plus, find out why strong data governance is a non-negotiable for businesses eager to ride the AI wave.

Finally, we turn our gaze to the Instacart IPO and its profound implications. Ponder on how Instacart could redefine the retail media network with its unique access to customer data across multiple brands. Then, imagine the thrilling possibilities of streaming services and connected TV in the retail media landscape. As we wrap up, don't forget to visit RetailWire.com and join the conversation. The future is here, and it's more exciting than we ever imagined!

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Transforming the Retail Industry: A Conversation with Neil Saunders

chase@retailwire.com (RetailWire | Brian Crum | Neil Saunders) — Fri, 8 Sep 2023 12:00:00 +0000

Ever wondered how a hilarious misstep in placing a manual order could lead to some serious career development? Well, our guest Neil Saunders, Managing Director of Global Data Retail, did just that. Neil shares his journey through the retail industry, from his humble beginnings at John Lewis to his current role, and highlights a memorable ordering blunder that changed his perspective and fueled his passion for improving retail systems.

We've all been told the importance of honesty, but have you ever considered the power of speaking your opinion in the world of retail? Neil stresses the value of transparency and open dialogues, a philosophy that has led both to his personal growth and to advancements in the industry. Listen as we delve into the importance of understanding data for businesses and how storytelling plays a crucial role in data analysis.

What does the future hold for AI and technology in retail? We explore this intriguing topic, touching on the pros, cons, and the potential this tech holds to revolutionize the consumer experience. We even delve into the implications of Amazon One's palm recognition technology. Rounding off our discussion, we ponder on the importance of living in the present and how growing older impacts one's perspective. This insightful conversation is sure to provide you with a new lens to view the dynamic world of retail. Don't miss out!

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Connect with Neal on LinkedIn: https://www.linkedin.com/in/neilretail/

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Exploring the Retail Journey: From Executive Training to Director of Technology featuring Allison McCabe

chase@retailwire.com (RetailWire | Brian Crum | Allison McCabe) — Fri, 1 Sep 2023 12:00:00 +0000

Strap in for an enlightening dialogue with the dynamic Allison McCabe, a respected member of our BrainTrust. Allison's retail journey, which started from Allied Department Store's executive training program, has culminated in her becoming the Director of Retail Technology at Invista. Prepare to be inspired as we unpack her personal life, transition from executive training to consulting, and her global experiences in different retail cultures.

As we peel back the layers in the second segment, Allison's insights on the importance of understanding customer needs and embracing change in the retail industry will leave you enlightened. Learn from her mantra of avoiding the "that’s not the way it’s been done before" mindset and discover the importance of trying new things in this ever-evolving industry. Listen closely as she shares her consulting experiences and how she leverages her unique background to breathe fresh perspectives into her work.

We proceed to traverse through exciting retail trends with Allison, where she reveals her favorite brands and the importance of inventory investment. Tackle the challenge of returns head-on with Allison's practical solutions. To those just starting out in the industry, there's a nugget of wisdom she leaves for you: "Don't try to do it all alone, and never hesitate to ask for help". And don't rush off after the interview - stick around for some thrilling updates and sneak peeks into our upcoming episodes!

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Connect with Allison on LinkedIn: https://www.linkedin.com/in/allisonnevinmccabe/

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Blending Passion for Pets and the Power of Retail: A Conversation with PetSmart's Kristin Shane

chase@retailwire.com (RetailWire | Brian Crum | Kristin Shane) — Fri, 25 Aug 2023 12:00:00 +0000

What happens when you mix the passion for pets and the power of retail? Meet Kristin Shane, Chief Merchandising Officer at PetSmart, who's going to share her insights on this compelling synergy. With her rich career history, including consulting at Accenture and running diverse departments at Target, Kristin unveils some powerful narratives on the resilient pet industry during the pandemic. Did you know that people's emotional bond with their pets led to an increased demand for pet accessories and travel products? Interesting, right?

Now, imagine entering a store where your furry friend is more than welcome to choose their own treats or toys. That's the immersive in-store pet experience that PetSmart has to offer. Kristin and I discuss the strategic benefits of having 1600 store locations, the valuable services they provide to pet parents, and how they've adapted amidst the volatile market. We also explore the world of quality pet products and how PetSmart is committed to delivering value for money while resonating with pet owners' values.

But that's not all! Kristin will also shed light on PetSmart's footprint in the community. Their active role in supporting pet care, through initiatives like PetSmart Charities and the Chance and Lucky line of stuffed animal toys, is truly admirable. Plus, get ready to dive into the future of PetSmart and their proprietary brand Arcadia Trail, designed for adventurous pets and pet parents. So, plug in your headphones and join us on this fascinating journey into the world of pets and retail.

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Follow Kristin on LinkedIn: https://www.linkedin.com/in/kristinshane/

Learn more about PetSmart, including how to join their 60million+ Treats Rewards members, here: https://www.petsmart.com/

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Powerhouse Retail Insights with Liza Amlani: Industry Developments, Consumer Voices, and the Power of Innovation

chase@retailwire.com (RetailWire | Brian Crum | Liza Amlani) — Fri, 18 Aug 2023 12:00:00 +0000

Welcome to our latest podcast episode where we're thrilled to present Liza Amlani, a powerhouse in the retail industry, who brings with her a wealth of experience from working with big-league brands such as Nike, Holt Renfrew, Ralph Lauren, and Accenture. Now leading her own organization, The Retail Strategy Group, Liza brings her sharp insights and retail acumen to our conversation. We kick off with a deep dive into Liza's journey, peppered with personal anecdotes of her London upbringing, which sowed the seeds of her retail passion.

Unpacking Liza's experiences, we venture into a candid discussion around a failed private label program she was part of, which underlined the importance of the consumer voice. This narrative unfurls into a thought-provoking discussion about the need for brands to form meaningful connections in an ever-saturated retail market. Stay tuned as Liza elaborates on the vital role of consumer insights in the product creation process, and how these insights can lead to products that truly resonate with customers.

Finally, we touch base on the dynamic landscape of the retail industry, where Liza stresses the necessity of assortment planning, and staying responsive to shifts in trends and buying behavior. She also highlights her belief in the need for innovation in retail processes and the potential of AI and machine learning to revolutionize retail. Listen in to Liza's perspective on the exciting developments in material innovation, and the potential of breaking down silos within the retail industry. Don't miss out on this enlightening chat, brimming with actionable insights for everyone in the retail industry.

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Connect with Liza on LinkedIn: https://www.linkedin.com/in/lizaamlani/

Learn more about Retail Strategy Group: https://www.retailstrategygroup.com/

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Unlocking Retail Mysteries: AI, Store Locations, and Building Relationships with Ricardo Belmar

chase@retailwire.com (RetailWire | Brian Crum | Ricardo Belmar) — Fri, 11 Aug 2023 12:00:00 +0000

Are you ready to unlock the mysteries of the retail world? We certainly are! This episode is a fascinating exploration of the industry, featuring a candid conversation with retail tech advisor Ricardo Belmar. Ricardo's insights from his own journey into the retail industry, which he amusingly stumbled upon, are genuinely enlightening. Let's buckle up and appreciate the significance of good wi-fi in stores through Ricardo's experiences, and understand why executives need to step from their ivory towers into the retail environment.

As we navigate the bustling streets of the retail landscape, we find ourselves in the heart of the diverse establishments in the DC area. It's fascinating how the pandemic has laid bare the concentration of certain retail establishments, shedding light on the essential need for right-sizing stores in strategic locations. From Walmart's sprawling presence across the US to Macy's acquisition strategy that resulted in a surplus of stores - we cover it all. We even take a detour to explore why some areas are surprisingly Apple Store-free.

The episode takes a riveting turn as we dive into the world of AI technology in retail, particularly its role during the pandemic. Ricardo guides us through the labyrinth of AI's use in retail, from how it was leveraged by retailers to how tools like Microsoft Teams were used for innovative solutions. He beautifully illustrates the use of AI and machine learning in creating new products and services, and delves into the potential of influencer partnerships. Ever wondered about the impact of AI on jobs? We've got you covered. As we bring the episode to a close, we dwell on the importance of relationships in retail. Trust us, you don't want to miss this one!

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Connect with Ricardo on LinkedIn: https://www.linkedin.com/in/rbelmar/

Check out Ricardo's podcast, The Retail Razor Show, co-hosted with Casey Golden: https://redcircle.com/shows/retailrazorshow

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Exploring the Evolution of Retail and Technology with Dave Wendland: Insights, Innovation, and the Impact of the Pandemic

chase@retailwire.com (RetailWire | Brian Crum | Dave Wendland) — Fri, 4 Aug 2023 12:00:00 +0000

Prepare to be enlightened as we spend some quality time with Dave Wendland, a recognizable figure in our BrainTrust. This fascinating individual, born and raised in Green Bay, Wisconsin, has journeyed through a noteworthy career trajectory. From a humble beginning as the Director of Marketing for Applied Computer Research to the illustrious position of VP of Strategic Relations for HRG Group, Dave's story is rich with valuable insights. We delve into his life, exploring his passion for technology, his profound understanding of the retail industry, and how his hobbies shape him into the person he is today.

As we tread further, you'll get an exclusive front-row seat to the evolution of retail and technology over the past three decades, as narrated by Dave. His experiences, challenges, breakthroughs, and ‘don’t say no’ attitude are motivational. Dave's father's wisdom has been a guiding light for him, illuminating his path to success. His ability to embrace change and innovation has not only helped him navigate the ebb and flow of the retail industry but also redefine his career along the way.

In the final act of our dialogue, we analyze the pandemic's influence on the beauty and pet sectors, and how retail titan Walmart is reacting to the ever-changing landscape. We'll also discuss the leadership traits of Walmart CEO Doug McMillon, and how seemingly unrelated experiences like group activities, waiting tables, and improv can mold successful leaders. So buckle up and join us as we navigate the future of retail, underscoring the importance of agility and innovation in this dynamic industry!

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Connect with Dave on LinkedIn: https://www.linkedin.com/in/davewendland/

Check out Hamacher Resource Group: https://hamacher.com/

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Redefining Retail: A Conversation with Industry Veteran Cathy Hotka on Networking, AI, and the Future of Retail

chase@retailwire.com (RetailWire | Brian Crum | Cathy Hotka) — Fri, 28 Jul 2023 12:00:00 +0000

We're thrilled to have Cathy Hotka on the show today, a seasoned veteran in the retail industry whose career journey is nothing short of remarkable. From her days as VP of Information Technology for the National Retail Federation and a congressional liaison for the White House, to her unique insights as a sixth-generation native Washingtonian, Cathy's story is nothing but fascinating. Her progression in the retail industry is a testament to her resilience - starting out as Fritz Mondale's receptionist, she has gone on to make significant strides in the industry, including running the CIO Council for Big Oil CIOs and creating the NRF CIO Council.

In our conversation, Cathy sheds light on the creation of the StoreOps Council and the profound effect it has had on the retail industry. Through her unparalleled insights, we examine the importance of networking and benchmarking in the retail space, and the role it plays in improving the industry and customer experience. Cathy also unveils how her single person consultancy has redefined the expectations for networking opportunities and brought about an open exchange of ideas and resources.

Our discussion wouldn't be complete without touching on the future of retail - Artificial Intelligence (AI). Cathy shares how AI has been instrumental in revolutionizing the customer's experience at CarMax, from creating comprehensive descriptions of their cars to personalizing the shopping experience. If you're curious about the impact of AI in the retail sector, Cathy's insights are a must-listen. Plus, we explore the potential that lies in having a single person consultancy and networking opportunities in retail. Subscribe for more intriguing discussions on the retail industry!

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Connect with Cathy on LinkedIn: https://www.linkedin.com/in/cathyhotka/

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Inside the Affiliate Marketing Ecosystem with Admitad's Evan Johnson

chase@retailwire.com (RetailWire | Brian Crum | Admitad | Evan Johnson) — Wed, 26 Jul 2023 14:00:00 +0000

Imagine that you could understand the world of affiliate marketing better, learn about key players in the ecosystem, and get insider tips from the top minds in the field. Well, you're in luck! Join us in conversation with Evan Johnson from Admitad, a tech-whiz with a teaching background, who is revolutionizing this landscape. With his unique perspective and Admitad's innovative approach, we're tearing down the jargon and complexity to make affiliate marketing more approachable for you.

In a world where transparency is paramount, we delve into new laws and regulations around consumer data. We discuss how brands are deepening their relationships with their affiliates and the incentives used to drive better performance. Evan helps us unpack the legal and financial intricacies of international affiliate marketing, highlighting how Admitad eases this burden for brands. Plus, we get a sneak peek into their cutting-edge machine learning algorithm that is enabling faster payouts.

Finally, we get into the real-life stories of success and upcoming trends in affiliate marketing. From online ticketing services to fitness and supplement brands, Evan shares some of the latest triumphs in the field. We discuss how successful brands invest in communication and offer unique incentives to their top-performing affiliates. So, buckle up and get ready for a deep-dive into the world of affiliate marketing with Admitad.

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Connect with Evan on LinkedIn: https://www.linkedin.com/in/evan-johnson-a2081062/

Learn more about Admitad/Mitgo: https://www.admitad.com/

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Adopting Tech and Overcoming Challenges in Retail: A Conversation with Brian Numainville

chase@retailwire.com (RetailWire | Brian Crum | Brian Numainville) — Fri, 21 Jul 2023 12:00:00 +0000

What’s the secret to navigating a career that spans a fascination with business from childhood, pioneering work in geographic information systems, and community engagement? We had the privilege of sitting down with Brian Numainville - a member of our BrainTrust, Principal at The Feedback Group - who unveils his personal journey, filled with insightful stories and practical advice. From branding and marketing a research department for Nash Finch Company's corporate stores to creating a community program 'Feeding Imagination', Brian’s professional journey is one you’ll not want to miss.

In the throes of 2023, we grapple with some of the most pressing issues facing the retail industry. Brian sheds light on how inflation, food price inflation, and the challenges of employee retention and attraction are impacting retail and how organizations are typically responding. But it's not all doom and gloom. Our conversation brings to light the importance of listening to employees, fostering a culture of communication, and effectively addressing these issues in practical ways.

Wading into the waters of technology, we engage in a fascinating discussion about the advances in AR and VR. In his leadership role at The Feedback Group, Brian provides insightful perspectives on AI advancements and the sociable aspects of VR. We also explore the power of podcast platforms and the role they play in fostering engaging conversations. By the end of this chat, you’ll be left with a greater understanding of the retail landscape in 2023, the potential of technology in the industry, and some food for thought on taking a leap towards your future. So, plug in your earphones and let us take you on this informative journey!

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Connect with Brian on LinkedIn: https://www.linkedin.com/in/numainville/

Check out The Feedback Group: https://feedbackgroup.com/

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The Evolution of Retail: A Conversation with Industry Expert Shelley Kohan

chase@retailwire.com (RetailWire | Brian Crum | Shelley Kohan) — Fri, 14 Jul 2023 12:00:00 +0000

Have you ever wondered about the journey of a retail industry maven? Join me as I sit down with the dynamic Shelley Kohan, whose fascinating career started on the sales floor at Bloomingdale's and led to the lecture halls of the Fashion Institute of Technology. Shelley, who is also the Chief Strategy Officer at the Robin Report, Senior Contributor in Retail at Forbes, and the CEO and Founder of Shelmark Consulting Incorporated, unveils not just her journey into the retail world, but also how she has revolutionized the learning experience for her students with her commitment to updating course content according to the industry's rapid changes.

While we chat about her early days, Shelley takes us on a global tour, recalling her experiences growing up in Japan, Iran, and Germany. This rich multicultural background has shaped her understanding of the retail industry and how she deals with the constant changes this dynamic field presents. As we delve deeper into our conversation, you'll find Shelley's insights on the retail industry's challenges, especially in the aftermath of the pandemic, highly illuminating. She underscores the importance of embracing innovation and offers a candid look at how the pandemic has spurred the industry into rapid technological adaptation.

Ever pondered about how artificial intelligence can revolutionize retail? As we look into the future, Shelley and Brian delve into the transformative potential of AI. Listen to Shelley's intriguing examples of how AI can help make swift, precise decisions and reshape the conventional wholesale-retail model. We also discuss the future of customer experience in retail, underlining the significance of balancing physical retail and online shopping. To ensure you don't miss out on any of our enlightening future episodes, remember to hit the subscribe button!

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Connect with Shelley on LinkedIn: https://www.linkedin.com/in/shelley-e-kohan-310b9612/

Visit Shelley online: https://retailshelley.com/

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Reimagining Retail in the Modern Tech Era with Mark Self

chase@retailwire.com (RetailWire | Brian Crum | Chase Binnie | Mark Self) — Fri, 7 Jul 2023 12:00:00 +0000

What if the traditional retail shopping experience you've known is rapidly changing, influenced by technology, and the impact it's having is not just on our shopping habits, but on human interaction overall? This is the intriguing narrative we explore in a thoughtful conversation with our special guest, Mark Self, President/CEO of Vector Textiles and a seasoned technology veteran. Mark brings a unique blend of experiences in tech, sales, marketing, and business development.

This episode navigates the changing landscape of retail, how customer-clerk interactions have been replaced by self-checkouts and delivery services, and how these changes are shaping younger generations. We delve into how social media is impacting their confidence in presenting and interacting with people. Mark also shares his insightful experience mentoring high school students in technology, reminding us that mentoring is an effective way to bridge the gap between formal education and practical application.

Further into our discussion, we contemplate the value of liberal arts education in a technology-driven world, arguing for the importance of soft skills in the language of technology. We contrast our personal customer service experiences, emphasizing why well-trained staff can lead to a more immersive customer experience. Finally, we reiterate the importance of rehumanizing retail, reminding us that technology should not replace person-to-person interaction. Join us on this thought-provoking journey that redefines the traditional retail experience.

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Connect with Mark on LinkedIn: https://www.linkedin.com/in/marklself/

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Revolutionizing Brand Identity in the Digital Age: Insights from Sonal Gandhi, Chief Content Officer at The Lead Innovation Summit

chase@retailwire.com (RetailWire | Brian Crum | Sonal Gandhi) — Fri, 30 Jun 2023 21:00:00 +0000

Get ready to revolutionize your understanding of brand identity in a digital world. We promise you won't look at Direct-to-Consumer (D2C) strategies the same way again after hearing from our esteemed guest, Sonal Gandhi, Chief Content Officer at The Lead Innovation Summit. Drawing on her rich experience with big names like Macy's and eBay, Sonal shares insider insights on how established brands have successfully navigated the crowded marketplace to foster a unique identity and own their customer relationships. You'll be fascinated by the engrossing case studies of brands like Away Travel, Psycho Bunny, Nike, Lululemon, and LiquidDeath, who have deftly used their unique identities to stand out.

But our enlightening conversation doesn't stop there. We delve into the future, discussing the evolving shopping experience and how brands can seize growth opportunities in this rapidly changing retail landscape. From creating immersive customer experiences to answering the call for sustainability, Sonal gives us a glimpse into the future. We touch on the innovative ways brands use their physical presence to articulate their identity and create engaging content for platforms like TikTok and Instagram. So, if you've ever wondered how to create a brand that compels, connects, and sticks, this episode is your guide to breakthrough insights and industry trends.

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Connect with Sonal on LinkedIn: https://www.linkedin.com/in/sonal-gandhi-2ba76a2/

Learn more about The Lead Innovation Summit: https://the-lead.co/

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Unleashing the Power of Data: A Fun-filled Chat with David Spear

chase@retailwire.com (RetailWire | Brian Crum | David Spear) — Sat, 24 Jun 2023 12:00:00 +0000

Get ready for an engaging and lively episode of The RetailWire Podcast as host Brian Crum welcomes David Spear, the dynamic former senior partner at Teradata and current vice president of professional services at NCR Corporation. Join the conversation as they dive into David's impressive career journey, spanning Fortune 100 and 500 companies, and discover his fascinating hobbies outside of work, including his CrossFit adventures, golfing escapades with his sons, and his pursuit of crafting the perfect old fashioned cocktail during the challenging times of COVID-19.

Hold on tight as they explore the incredible impact of the digital revolution, uncovering the limitless potential of data analytics across all industries. Brace yourself for insights on how technology is continuously evolving, particularly in the retail landscape. They reveal the secret sauce behind successful companies like 7-Eleven in the Asia Pacific region, emphasizing the significance of catering to local markets and demographics.

Prepare to be inspired as Brian shares his own career trajectory, revealing the pivotal role of determination and perseverance in achieving success. Unlock the keys to a thriving future as they discuss the essential skills of data analytics and staying ahead of emerging technologies for aspiring professionals entering the workforce.

The transcript will take you on an exhilarating ride, unpacking the importance of data analytics, digital transformation, and the intriguing world of artificial intelligence (AI) in the retail industry. Marvel at the realization that every company has become a data company, and discover how a deep understanding of these areas can propel your career to new heights. Hold your breath as they delve into the upsides and downsides of AI, tackling the pressing issue of privacy concerns in this data-driven era.

Listen closely as their guest, David Spear, shares invaluable advice on problem-solving, revealing the secrets of failing fast and employing the 80/20 Rule to optimize your time. Embrace the power of curiosity as he encourages you to ask bold questions and approach challenges from multiple angles, leading to groundbreaking solutions. And hey, if you're eager to connect with David, he's just a click away on LinkedIn. Just make sure to mention that you heard about him on The RetailWire Podcast, so he knows you're not there for a sales pitch!

Before bidding adieu, the hosts make sure to remind you to hit that subscribe button and leave your thoughts in the comments section. Who knows? Your comment might just snag a spot in a future episode, giving you the chance to shine in the RetailWire community.

So, get ready for an exhilarating ride as The RetailWire Podcast invites you to explore the dynamic world of data analytics, digital transformation, and everything in between. Let's dive in!

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Connect with David Spear: https://www.linkedin.com/in/david-spear-6b82a5b/

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Powering Up Retail: Unleashing Automation for Sustainable Success | Jay Fiske, Powerhouse Dynamics

chase@retailwire.com (RetailWire | Brian Crum | Jay Fiske) — Wed, 21 Jun 2023 21:00:00 +0000

Welcome to The RetailWire Podcast, your go-to source for insightful discussions on the latest trends and innovations in the retail industry!

In this episode, our host Brian is joined by a special guest, Jay Fiske from Powerhouse Dynamics. Together, they dive into the fascinating intersection of sustainability and technology and explore how automation can revolutionize energy management for retailers.

Brian and Jay share a mutual passion for sustainability and discuss the pivotal role technology plays in achieving energy efficiency and cost reduction in the retail sector. They delve into the practical applications of automation and how it empowers retailers to save energy, streamline operations, and enhance overall profitability. The conversation also sheds light on the importance of freeing up time and mental energy for store managers, ultimately providing them with peace of mind.

The transcript delves deeper into the benefits of adopting Internet of Things (IoT) technology, particularly in the retail and food service industries. Jay highlights the power of data in enabling businesses to prioritize repairs and maintenance, resulting in significant energy savings and an improved customer experience. Powerhouse Dynamics offers innovative solutions for regional facilities managers, equipping them with the tools to prioritize issues based on business rules and valuable feedback. Their cutting-edge software automates crucial tasks such as temperature monitoring and reporting, allowing staff to devote more time to meaningful customer interactions.

Jay enlightens listeners with an in-depth discussion on Powerhouse Dynamics' groundbreaking technology, which automates energy management processes in retail stores and the food service industry. He shares the company's international expansion plans and their ongoing efforts to integrate additional equipment into their ecosystem, thereby driving further savings and efficiency. Jay emphasizes the transformative impact of automation, freeing humans from mundane tasks and enabling them to focus on their core strengths. Listeners are encouraged to connect with Jay via LinkedIn or email, as he values the opportunity to engage with like-minded professionals.

Powerhouse Dynamics' mission of providing peace of mind through their innovative technology is highlighted, emphasizing the profound positive impact their solutions can have on retailers' operations and overall well-being.

Thank you for tuning in to this episode of The RetailWire Podcast. Be sure to subscribe to our podcast for more enlightening conversations with industry experts like Jay Fiske. Stay informed, stay inspired, and join us on the cutting edge of retail innovation.

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Powerhouse Dynamics is a leading provider of Internet of Things (IoT) solutions for multi-unit retailers, restaurants and other commercial organizations. These include the SiteSage® platform to help retail operators reduce energy expenses, manage equipment assets and gain more operational transparency, among other benefits.

Powerhouse Dynamics: https://powerhousedynamics.com/

Follow Powerhouse Dy

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Meet The BRAINTRUST | David Slavick

chase@retailwire.com (RetailWire | Brian Crum | David Slavick) — Tue, 20 Jun 2023 15:00:00 +0000

Welcome to The RetailWire Podcast, where we dive into the dynamic world of the retail industry! In this episode, our host Brian introduces his guest, David Slavick, co-founder of Ascendant Loyalty Marketing. They embark on a captivating conversation, tracing David's journey from his upbringing in Chicago to his foray into the advertising industry and eventual specialization in loyalty marketing.

As the discussion unfolds, David shares memorable encounters with influential figures along his career path, including an ad man he encountered during his old drugstore job and Billy Payton, the visionary behind Neiman Marcus' renowned encircle program. The conversation explores the realm of personalized shopping services, rewards programs based on customer spending, and the added benefits of free shipping and easy returns policies.

David delves into his wealth of experience in loyalty marketing, shedding light on his work with Briarly and the key principles that drive successful loyalty programs. He emphasizes the significance of personalization and relevancy, cautioning against relying solely on discounts. Effective analytics and strategic implementation of data insights are also highlighted as crucial factors in loyalty program success. David offers valuable insights on the careful considerations needed when implementing subscription programs, warning against blind adoption without thoughtful examination of customer implications and the ability to deliver on promises.

Delivering value to customers through subscription models takes center stage as David stresses the importance of avoiding customer disappointment and churn. The conversation also explores the power of hindsight analysis, where retailers evaluate their performance and seek feedback to continuously improve. David's excitement for the potential of AI tools and coalition programs as loyalty strategies is palpable, with an emphasis on sustainability and establishing emotional connections with brands. Reflecting on his journey, David shares advice he would offer his younger self, including early investment in the stock market and remaining open to emerging opportunities.

Listeners are treated to additional wisdom from David, the founder of Ascendant Loyalty. He encourages listeners to seek advice from trust lawyers for the benefit of their children, advocates for innovation and taking breaks to foster creativity, and emphasizes the importance of embracing failure as a catalyst for growth. David invites listeners to connect with him on LinkedIn or through his company's website, AscendantLoyalty.com. He expresses his gratitude for being part of the BRAINTRUST and RetailWire platforms, and encourages listeners to subscribe and leave comments for future episodes of The RetailWire Podcast.

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Connect with David Slavick: https://www.Linkedin.com/in/DavidASlavick/

Learn more about Ascendant Loyalty Marketing: https://AscendantLoyalty.com/

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Meet The BRAINTRUST | Phil Chang

chase@retailwire.com (RetailWire | Brian Crum | Phil Chang) — Sat, 10 Jun 2023 17:00:00 +0000

Welcome to The RetailWire Podcast! In this episode, our host Brian engages in an insightful conversation with Phil Chang, a fractional CMO and COO, who specializes in providing temporary expert help to companies in marketing and operations.

During the interview, Phil explains his role in identifying goals and solving problems for businesses. He emphasizes the importance of understanding consumers' emotional truth and how it shapes effective marketing strategies. The conversation delves into the significance of data in decision-making and the role it plays in driving successful retail operations.

Beyond his expertise, Phil shares his experience in teaching, podcasting, and consulting, offering a well-rounded perspective on various aspects of the industry. The discussion even touches on topics like cooking, recipes, and the sustainability of micro-ground tea.

As the conversation progresses, Phil provides advice he would give to his younger self, highlighting the importance of continuous learning, curiosity, and maintaining a clear vision and identity for companies.

Wrapping up the episode, Brian and Phil discuss future conversations and how listeners can get in touch with Phil for further discussions and insights.

Thank you for tuning in to this episode of The RetailWire Podcast, where we explore the dynamic world of retail through engaging conversations with industry experts like Phil Chang. Stay connected and be on the lookout for more captivating episodes that provide valuable insights and wisdom to help navigate the ever-evolving retail landscape.

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Connect with Phil Chang: https://www.linkedin.com/in/retailphil/

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May 2023 Recap: Organized Crime, Generative AI & Customer Service, Tipping Tick-Offs, and Not-So-Gucci TikToks

Thu, 8 Jun 2023 21:00:00 +0000

Welcome to The RetailWire Podcast, where we dive into the fascinating world of the retail industry! In this episode, our host Brian Crum introduces our esteemed guests and members of the BRAINTRUST by RetailWire: DeAnn Campbell, Phil Chang, and Carol Spieckerman. After some friendly banter about their weekend plans, they give us a sneak peek into the exciting topics we'll be exploring in upcoming episodes.

The discussion begins with an exploration of organized crime in the retail world. The panel debates whether a new approach is needed to combat this issue, with differing perspectives on punishing perpetrators versus focusing on cutting off demand in online marketplaces. They highlight the need for legislation to catch up with the evolving reality of retail crime trends and the challenges posed by different jurisdictions and laws.

Moving on, the conversation shifts to the role of AI in customer service. Opinions vary on how AI can enhance human interactions while addressing concerns about potential job displacement. They also discuss the benefits and risks of AI in email marketing campaigns, including the generation of convincing fake phone calls for scams.

The episode takes an interesting turn as the panel delves into the topic of tipping. They explore the impact of the COVID-19 pandemic on tipping percentages and the sustainability of excessive tipping practices. The speakers also discuss the importance of leaving a positive last impression on customers.

Finally, the debate around firing store associates for their social media posts wraps up the episode, referencing a recent incident involving Gucci. The conversation then focuses on the significance of setting brand standards for employees on social media. The panel emphasizes the value of educating and training employees while promoting positive behavior rather than imposing blanket bans. They explore how high-profile firings can affect a company's reputation and stress the importance of understanding associates' experiences to improve overall performance.

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Read the Discussions We Talked About:

Does Retail Need a New Approach to Fight Organized Crime?

Will Generative AI Improve Customers’ Experiences Interacting With Retailers?

Will Self-Checkout Tip Prompts Prompt a Tip Backlash?

Should Store Associates be Fired for Posting on Social Media?

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Connect with Brian Crum: https://www.linkedin.com/in/briancrum/

Connect with DeAnn Campbell: https://www.linkedin.com/in/deanncampbell/

Connect with Phil Chang:

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Meet The BRAINTRUST | DeAnn Campbell

chase@retailwire.com (RetailWire / Brian Crum / DeAnn Campbell) — Sat, 3 Jun 2023 13:00:00 +0000

Welcome back to The RetailWire Podcast! In this installment of our "Meet the BRAINTRUST" series, our host Brian Crum interviews the insightful DeAnn Campbell, a consultant associated with AAG.

During the episode, DeAnn shares her expertise in strategy and insight development within the retail industry. She highlights the significance of creating a positive shopping experience by effectively communicating with customers, sharing compelling product stories, and minimizing energy-draining elements for shoppers. DeAnn provides valuable advice on embracing uniqueness and communicating ideas in a clear and impactful manner.

The conversation expands to touch on various topics, including social media burnout, the role of AI in the retail industry, and the transformative potential of generative AI.

DeAnn's diverse background is also revealed, as she shares her experience of being born in the United States and living in Guatemala for a significant period of time. Her unique perspectives add depth to the discussion and provide valuable insights into the global retail landscape.

Throughout the episode, the exceptional talent of the BRAINTRUST is acknowledged, highlighting their expertise and contributions to the retail industry.

Thank you for joining us on this episode of The RetailWire Podcast, where we continue to bring you engaging conversations with industry experts like DeAnn Campbell.

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Connect with DeAnn Campbell: https://www.linkedin.com/in/deanncampbell/

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Meet The BRAINTRUST | Brian Cluster

chase@retailwire.com (RetailWire / Brian Crum / Brian Cluster) — Sat, 27 May 2023 17:00:00 +0000

Welcome to another episode of The RetailWire Podcast! In this installment of our series "Meet the BRAINTRUST," our host sits down with Brian Cluster, a valued member of the BRAINTRUST in the retail industry.

During the interview, Brian Cluster shares his expertise in category analytics and promotional analytics, shedding light on the importance of understanding the origins of data as an analyst. He emphasizes the need for newcomers to the industry to acquire cross-functional knowledge within their company, enabling them to have a broader perspective on the retail landscape.

Continuing the discussion, Brian highlights the significance of maintaining a student mindset and constantly seeking opportunities for learning and growth. Drawing from his own experiences, he also shares his passion for fishing and underscores the power of storytelling in marketing.

As the episode concludes, our host encourages listeners to subscribe to the podcast and leave their comments and feedback. Your engagement is vital to shaping future discussions and ensuring that we continue to provide valuable content to our audience.

Thank you for joining us on this episode of The RetailWire Podcast, and stay tuned for more insightful conversations with industry experts like Brian Cluster.

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Learn about Stibo Systems in Retail: https://www.stibosystems.com/industries/retail

Connect with Brian Cluster: https://www.linkedin.com/in/briancluster/

Interested in Toastmasters? Be a guest at San Diego’s Leadership Builders Club: https://www.toastmasters.org/Find-a-Club/00009550-leadership-builders

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Meet The BRAINTRUST | Patricia V. Waldron

chase@retailwire.com (RetailWire / Patricia V. Waldron) — Sat, 20 May 2023 17:00:00 +0000

Welcome to another exciting episode of The RetailWire Podcast! In this episode, our host Brian is joined by Patricia Waldron, the founder of Vision First and a member of our esteemed BRAINTRUST. Together, they delve into the world of retail and the transformative power of new technologies like generative AI.

Patricia shares her extensive background in the retail industry and how she assists companies in developing clear brand strategies that align with their goals. The conversation revolves around the current state of retail and the immense impact that technologies like generative AI will have on the industry.

The key takeaway from their discussion is the importance of continuously auditing processes to effectively incorporate these new tools. Patricia emphasizes the need for carefulness and vigilance in the use and interpretation of new technology. They also touch upon the ethical considerations surrounding the implementation of these technologies, stressing the importance of viewing them as just tools and not as replacements for human interaction.

The episode further explores how user-generated content will be significantly impacted by these new technologies, requiring thorough assessments of authenticity, source, purpose, and more. Balancing both front-end (consumer-facing) and back-end (fulfillment) processes emerges as a crucial factor for success in retail.

Throughout the conversation, Patricia highlights the qualities that successful leaders in retail should possess—curiosity, competency, and humanity. They also discuss how being the first to market doesn't guarantee long-term success, emphasizing the value of learning from fast followers.

Patricia is an active participant in RetailWire discussions on LinkedIn, where she engages with others and shares her insights. To stay informed and gain more valuable insights from Patricia and other business leaders, make sure to subscribe to our podcast.

Thank you for joining us on this episode of The RetailWire Podcast, where we explore the ever-changing landscape of the retail industry with industry experts like Patricia Waldron.

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Connect with Patricia Waldron: https://www.linkedin.com/in/patricia-vekich-waldron-61947b2/

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Meet The BRAINTRUST | Patrick Jacobs, Co-Founder @ Immerss

chase@retailwire.com (RetailWire / Patrick Jacobs) — Sat, 13 May 2023 17:00:00 +0000

Welcome to another great episode of The RetailWire podcast!

In this episode, we kick off our "Meet The BRAINTRUST" series, where we get to know members of the BRAINTRUST by RetailWire a bit better.

Meet Patrick Jacobs, co-founder of Immerss, a groundbreaking startup revolutionizing the way we shop online. In this episode, we dive into Patrick's impressive background in cable TV and retail, and how it led him to create Immerss, a live commerce platform like no other.

Immerss brings the in-store experience to your fingertips, offering one-to-one digital clienteling and live stream shopping for high-end products. From fashion and jewelry to cosmetics, home decor, and furniture, Immerss is here to humanize your e-commerce journey. Imagine having a personal concierge guiding you through your shopping experience, answering questions about fit, style, and design. It's like having your own expert right there with you.

But it wasn't all smooth sailing for Immerss. Being ahead of the market, they initially faced challenges getting brands on board with this innovative technology. However, they've seen a tremendous uptake from retailers who want to offer these amazing services to their customers. And the results speak for themselves. Immerss has witnessed an increase in average order value and a significant reduction in returns.

Now, Immerss is taking things to the next level by incorporating AI into their platform. This means even better product suggestions and improved customer communication. But amidst all the advancements, they never lose sight of the importance of empathy towards customers. It's a characteristic they believe is key to success in the retail industry.

In this episode, Patrick shares his personal journey and the lessons he's learned along the way. He emphasizes the power of making progress every day, rather than getting too high or low emotionally when running a business. He draws inspiration from Pat Riley's philosophy, where even a 1% improvement from the whole team each year leads to significant growth.

If you're as intrigued by live commerce as we are, Patrick is open to discussing it with anyone interested. Reach out to him on LinkedIn or elsewhere. And don't forget to subscribe to our eNewsletter at RetailWire.com, where we discuss three exciting news stories every weekday. We love hearing from our audience, so leave a comment for a chance to have it read on the next show.

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Connect with Patrick Jacobs: https://www.linkedin.com/in/patrickjacobs/

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Ep 1: Meeting Retail's Demands: Tech Trends, Customer Experience, and More with Carol Spieckerman

chase@retailwire.com (RetailWire) — Wed, 3 May 2023 02:00:00 +0000

Don't miss out on the pulse of the retail world – subscribe to our newsletter now and stay ahead of the curve https://retailwire.com/subscribe/

In our very first episode, our host Brian Crum is joined by guest Carol Spieckerman, a member of the BRAINTRUST by RetailWire, as they discuss the latest topics related to customer experience and perception.

Retailers are facing challenges in meeting the demands of customers who want both automation and one-on-one interaction. We discuss how certain technologies can be perceived as ageist or discriminatory towards certain generations, but providing options can help ensure retailers don't alienate any group of shoppers. Retailers must pay attention to individual preferences in an ever-changing landscape.

We also discussed the impact of automation and AI on customer service in retail, with chatbots and lack of human interaction causing frustration for customers. Personalization and giving customers a sense of control were highlighted as important factors in improving the shopping experience. However, some areas of fashion were criticized for becoming stagnant. Nevertheless, there are still retailers leading the way with innovative technology and experiences.

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Welcome to the RetailWire Podcast!

chase@retailwire.com (RetailWire) — Tue, 2 May 2023 13:00:00 +0000

Hey, everyone!

Welcome to the RetailWire podcast, your go-to source for the latest insights and commentary on the retail industry.

If you’re familiar with RetailWire.com, you already know we’re one of the industry's top resources for everything B2B retail news, and — guess what — the podcast is no different!

Each episode, we’ll bring you expert analysis, discussions, and insights from some of the industry's leading experts, including several from our very own BRAINTRUST by RetailWire.

We’re just getting started, so be sure to hit that Subscribe button now.

We’re on all your favorite podcasting platforms including Apple Podcasts, Google Podcasts, Amazon Music, Spotify, iHeart and of course hosted right here on Buzzsprout, so no matter where you listen, you never have to miss any of our informative and engaging episodes.

Join RetailWire as we explore what's hot in the world of B2B retail news!

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