https://simplecast.com Off-Call Off-Call is a podcast where we meet the *people* behind the pagers, hosted by Paige Cruz and sponsored by Chronosphere 📟 ❤️ 2025 en Wed, 18 Dec 2024 14:00:00 +0000 Fri, 21 Mar 2025 18:16:39 +0000 https://offcall.simplecast.com Off-Call https://image.simplecastcdn.com/images/e2526304-b03d-40e2-9912-648aeb878a90/b98b9b3e-4a9a-4e7d-af67-c11dad471705/3000x3000/300-300.jpg?aid=rss_feed https://offcall.simplecast.com episodic Off-Call is a podcast where we meet the *people* behind the pagers, hosted by Paige Cruz and sponsored by Chronosphere 📟 ❤️ Paige Cruz false https://feeds.simplecast.com/Q2l8L8Pl monitoring, cloud-native, software, tech, technology, on-call, cloud, oncall, developers, software engineering, sre, observability Paige Cruz offcall-podcast@chronosphere.io 0f688988-755d-4906-86ed-a48a9beff6ba SRE is Ops with Boundaries What We Talk About
  • Defining SRE as "Ops with Boundaries"
  • WhatsUp Gold
  • Has System Visibility Increased Over Time?
  • Anti-Pattern: SRE as Keepers of Observability
  • SRE Education at the School of Hard Knocks
  • Reflecting on 15 Years of On-Call
  • Holidays On-Call
  • Tracking and Quantifying Toil
  • Should Engineering Managers Be On-Call???

đź”— Amin's Link Roundup đź”—

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]]> Wed, 18 Dec 2024 14:00:00 +0000 offcall-podcast@chronosphere.io (Amin Astaneh, James Blake, Paige Cruz) https://offcall.simplecast.com/episodes/sre-is-ops-with-boundaries-wd_FV2cx What We Talk About
  • Defining SRE as "Ops with Boundaries"
  • WhatsUp Gold
  • Has System Visibility Increased Over Time?
  • Anti-Pattern: SRE as Keepers of Observability
  • SRE Education at the School of Hard Knocks
  • Reflecting on 15 Years of On-Call
  • Holidays On-Call
  • Tracking and Quantifying Toil
  • Should Engineering Managers Be On-Call???

đź”— Amin's Link Roundup đź”—

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Check out Chronosphere at www.chronosphere.io

]]> SRE is Ops with Boundaries Amin Astaneh, James Blake, Paige Cruz 00:40:12 Paige talks with Amin Astaneh about SRE, the evolution of system visibility spanning our careers and how to actually quantify toil Paige talks with Amin Astaneh about SRE, the evolution of system visibility spanning our careers and how to actually quantify toil incidents, devops, reliability, production, sre, monitoring, developers, tech, oncall false full 8 1 69263e5b-cae9-43d5-a298-cef5dd30a9cc Is Mobile Observability A Misnomer? Pt 2 Guest: Hanson Ho, Android Architect at Embrace

 

Recommended Resources

Check out Differential Diagnosis (DDx) yourself with this self-guided demo

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]]> Wed, 11 Dec 2024 16:00:00 +0000 offcall-podcast@chronosphere.io (Mind's Eye Creative, Hanson Ho, James Blake) https://offcall.simplecast.com/episodes/mobile-observability-misnomer-pt2-ZFUC4ggo Guest: Hanson Ho, Android Architect at Embrace

 

Recommended Resources

Check out Differential Diagnosis (DDx) yourself with this self-guided demo

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Check out Chronosphere at www.chronosphere.io

]]> Is Mobile Observability A Misnomer? Pt 2 Mind's Eye Creative, Hanson Ho, James Blake 00:35:44 Topics Covered - Triage and Understanding with Mobile Data - Unplugging with Vinyl Records - Walk, Run, Crawl for Mobile SLOs - Building Bridges between Mobile and the rest of Eng Topics Covered - Triage and Understanding with Mobile Data - Unplugging with Vinyl Records - Walk, Run, Crawl for Mobile SLOs - Building Bridges between Mobile and the rest of Eng android, dev, ios, slo, observability, monitoring, developers, tech, mobile, oncall false full 7 1 adb1cba6-4e14-46fa-84e2-5e8d61fc16a9 Is Mobile Observability A Misnomer? Pt 1 Topics covered

  • What it’s really like being on-call for mobile apps
  • Reasons mobile teams are siloed in eng orgs
  • Whether or not mobile observability is a misnomer
  • How OpenTelemetry can bridge the gap between backend and mobile
  • Paige learns with mobile there is no rollback….only roll forward

 

Guest: Hanson Ho, Android Architect at Embrace

Recommended Resources

 

Take a self-guided tour of Chronosphere Telemetry Pipelines .

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Check out Chronosphere at www.chronosphere.io

]]> Fri, 29 Nov 2024 19:05:18 +0000 offcall-podcast@chronosphere.io (Hanson Ho, James Blake) https://offcall.simplecast.com/episodes/is-mobile-observability-a-misnomer-pt-1-MN8fsRrH Topics covered

  • What it’s really like being on-call for mobile apps
  • Reasons mobile teams are siloed in eng orgs
  • Whether or not mobile observability is a misnomer
  • How OpenTelemetry can bridge the gap between backend and mobile
  • Paige learns with mobile there is no rollback….only roll forward

 

Guest: Hanson Ho, Android Architect at Embrace

Recommended Resources

 

Take a self-guided tour of Chronosphere Telemetry Pipelines .

Follow Off-Call  x Paige: 

 

Check out Chronosphere at www.chronosphere.io

]]> Is Mobile Observability A Misnomer? Pt 1 Hanson Ho, James Blake 00:39:24 In this episode of Off-Call Paige talks with Hanson Ho about all things mobile! In this episode of Off-Call Paige talks with Hanson Ho about all things mobile! app development, o11y, on-call, crashlytics, mobile app, devops, mobile monitoring, mobile observability, monitoring, opentelemetry, mobile, oncall false full 6 1 521fe5d4-438a-45cf-b40c-28a03537b556 You've Just Been Paged. Now What? Covering the challenges of managing a self-hosted observability stack and Dan’s unique on-call experiences, like troubleshooting an incident from an airplane! Later we dive into the Production Engineering initiative at HashiCorp designed to immerse software engineers in proactively exploring observability data to gain a deeper understanding of system behavior. Of course we cover the significance of understanding roles in incident management, like incident leads and scribes, and how to identify your personal style of leading incidents. 

Check out Dan's course Leading Incidents   and catch up on his Monitorama talk "No Observability Without Theory" or read the blog version. Connect with him on Mastodon 

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Check out Chronosphere at www.chronosphere.io

]]> Wed, 23 Oct 2024 13:00:00 +0000 offcall-podcast@chronosphere.io (Dan Slimmon, Paige Cruz, James Blake) https://offcall.simplecast.com/episodes/youve-just-been-paged-now-what-cksKwaJz Covering the challenges of managing a self-hosted observability stack and Dan’s unique on-call experiences, like troubleshooting an incident from an airplane! Later we dive into the Production Engineering initiative at HashiCorp designed to immerse software engineers in proactively exploring observability data to gain a deeper understanding of system behavior. Of course we cover the significance of understanding roles in incident management, like incident leads and scribes, and how to identify your personal style of leading incidents. 

Check out Dan's course Leading Incidents   and catch up on his Monitorama talk "No Observability Without Theory" or read the blog version. Connect with him on Mastodon 

Follow Off-Call  x Paige: 

 

Check out Chronosphere at www.chronosphere.io

]]> You've Just Been Paged. Now What? Dan Slimmon, Paige Cruz, James Blake 00:44:17 Paige sits down with Dan Slimmon to explore the nuances of systems and incident response. Paige sits down with Dan Slimmon to explore the nuances of systems and incident response. on-call, production, sre, incidentresponse, observability, monitoring, developers, tech, oncall false full 5 1 6b1a1834-882d-4299-a9a9-4dc142b3748c Data, data everywhere
  • [00:30] Matthew's First Monitoring Tool was.....
  • [02:08] 11 years (and counting) on-call!
  • [07:40] That Time Storing A Password In Cleartext Saved The Day
  • [12:29] Unwinding Off Call & Signs of Burnout
  • [17:13] Responding To A Customer's Malicious Insider Incident
  • [19:32] What app devs need to know about monitoring databases
  • [28:32] Has database monitoring gotten better over time?
  • [32:15] Operating DBs in the time of Kubernetes
  • [34:44] Wrap Up 

    • Paige chats with Matthew Sanabria, Staff SRE at Cockroach Labs, about memorable moments from his 11 years on-call, the warning signs of burnout, and what developers and operators can do for each other to improve database observability for everyone!


    Find Matthew

     

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    Check out Chronosphere at www.chronosphere.io

    ]]>     Tue, 1 Oct 2024 14:00:00 +0000 offcall-podcast@chronosphere.io (Matthew Sanabria, James Blake, Paige Cruz) https://offcall.simplecast.com/episodes/data-data-everywhere-bugLFYq8
  • [00:30] Matthew's First Monitoring Tool was.....
  • [02:08] 11 years (and counting) on-call!
  • [07:40] That Time Storing A Password In Cleartext Saved The Day
  • [12:29] Unwinding Off Call & Signs of Burnout
  • [17:13] Responding To A Customer's Malicious Insider Incident
  • [19:32] What app devs need to know about monitoring databases
  • [28:32] Has database monitoring gotten better over time?
  • [32:15] Operating DBs in the time of Kubernetes
  • [34:44] Wrap Up 

    • Paige chats with Matthew Sanabria, Staff SRE at Cockroach Labs, about memorable moments from his 11 years on-call, the warning signs of burnout, and what developers and operators can do for each other to improve database observability for everyone!


    Find Matthew

     

    Follow Off-Call  x Paige: 

     

    Check out Chronosphere at www.chronosphere.io

    ]]>     Data, data everywhere Matthew Sanabria, James Blake, Paige Cruz 00:37:19 Paige chats with Matthew Sanabria, Staff SRE at Cockroach Labs, about memorable moments from his 11 years on-call, the warning signs of burnout, and what developers and operators can do for each other to improve database observability for everyone! Paige chats with Matthew Sanabria, Staff SRE at Cockroach Labs, about memorable moments from his 11 years on-call, the warning signs of burnout, and what developers and operators can do for each other to improve database observability for everyone! cloud, o11y, database, on-call, kubernetes, sre, observability, monitoring, k8s, db, oncall false full 4 1     d0652b89-b73d-45bb-87fa-5d58eaf674b8 It's The Network (part 3) Overview

    • 00:45 | Network Observability FTW!
    • 07:09  | How has networking changed in the last 5-10 years?
    • 10:28   | Has Kubernetes made network engineers' lives easier?

    Paige and Leon cover need to know networking concepts for developers and answer the very important questions “How much has networking really changed in the last 5-10 years?” AND “Has Kubernetes made any of this stuff easier?!”

    Leon’s Links


    Recommended Resources

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    Check out Chronosphere at www.chronosphere.io

    ]]>     Fri, 13 Sep 2024 14:00:00 +0000 offcall-podcast@chronosphere.io (Leon Adato, James Blake) https://offcall.simplecast.com/episodes/its-the-network-part-3-GcrRCUQA Overview

    • 00:45 | Network Observability FTW!
    • 07:09  | How has networking changed in the last 5-10 years?
    • 10:28   | Has Kubernetes made network engineers' lives easier?

    Paige and Leon cover need to know networking concepts for developers and answer the very important questions “How much has networking really changed in the last 5-10 years?” AND “Has Kubernetes made any of this stuff easier?!”

    Leon’s Links


    Recommended Resources

    Follow Off-Call  x Paige: 

     

    Check out Chronosphere at www.chronosphere.io

    ]]>     It's The Network (part 3) Leon Adato, James Blake 00:16:39 Paige and Leon cover need to know networking concepts for developers and answer the very important questions “how much has networking really changed in the last 5-10 years?” AND “Has Kubernetes made any of this stuff easier?!”... Paige and Leon cover need to know networking concepts for developers and answer the very important questions “how much has networking really changed in the last 5-10 years?” AND “Has Kubernetes made any of this stuff easier?!”... cloud, o11y, kubernetes, sre, observability, ops, monitoring, tech, operations, oncall, networking false full 3 1     cdedc429-4387-4bc7-b526-af816815c4bd It's The Network with Leon Adato (part 2) It's here! Part 2 (of 3) of my conversation with Leon Adato!.

    We chat about how to relate monitoring to the only 3 things businesses care about, how  the medical field's "See One, Teach One, Do One" can be adapted for onboarding devs, the real life give and take with on-call, and our requirements for paging alerts!

    • 03:33 On-Call Advice for Newbies
    • 09:25 Leon's Off-Call Life
    • 13:32 Tempering On-Call With A Dose of Reality
    • 15:27 The Only Experience That Matters Is The Users'
    • 18:14 Wrap Up 

    Find Leon around the web:

    Follow Off-Call  x Paige: 

     

    Check out Chronosphere at www.chronosphere.io

    ]]>     Fri, 6 Sep 2024 19:07:28 +0000 offcall-podcast@chronosphere.io (Leon Adato, James Blake) https://offcall.simplecast.com/episodes/its-the-network-with-leon-adato-part-2-cfcsGx5F It's here! Part 2 (of 3) of my conversation with Leon Adato!.

    We chat about how to relate monitoring to the only 3 things businesses care about, how  the medical field's "See One, Teach One, Do One" can be adapted for onboarding devs, the real life give and take with on-call, and our requirements for paging alerts!

    • 03:33 On-Call Advice for Newbies
    • 09:25 Leon's Off-Call Life
    • 13:32 Tempering On-Call With A Dose of Reality
    • 15:27 The Only Experience That Matters Is The Users'
    • 18:14 Wrap Up 

    Find Leon around the web:

    Follow Off-Call  x Paige: 

     

    Check out Chronosphere at www.chronosphere.io

    ]]>     It's The Network with Leon Adato (part 2) Leon Adato, James Blake 00:21:27 The second part (of three) of my conversation with Leon Adato The second part (of three) of my conversation with Leon Adato on-call, sre, observability, network, monitoring, developers, tech, operations, networking, software false full 2 1     534710f3-63ce-4aab-befe-d2855e0b53f6 It's The Network with Leon Adato (part 1) About Leon Adato

    In my sordid career, I have been an actor, bug exterminator and wild-animal remover (nothing crazy like pumas or wildebeests. Just skunks, snakes, and raccoons.), electrician, carpenter, stage-combat instructor, ASL interpreter, and Sunday school teacher. Oh, yeah, I’ve also worked with computers.

    While my first keyboard was an IBMs electric, and my first digital experience was on an Atari 400, my professional work in tech started in 1989 (when you got Windows 286 for free on twelve 5¼” when you bought Excel 1.0). Since then I’ve worked as a classroom instructor, courseware designer, helpdesk operator, desktop support staff, sysadmin, network engineer, and software distribution technician.

    Then, about 25 years ago, I got involved with monitoring. I’ve worked with a wide range of tools: Tivoli, BMC, OpenView, janky perl scripts, Nagios, SolarWinds, DOS batch files, Zabbix, Grafana, New Relic, and other assorted nightmare fuel. I’ve designed solutions for companies that were modest (~10 systems), significant (5,000 systems), and ludicrous (250,000 systems). In that time, I’ve learned a lot about monitoring and observability in all its many and splendid forms.

    Find Leon around the web:

     

    Follow Off-Call  x Paige: 

     

    Check out Chronosphere at www.chronosphere.io

    ]]>     Wed, 31 Jul 2024 13:00:00 +0000 offcall-podcast@chronosphere.io (Leon Adato, James Blake) https://offcall.simplecast.com/episodes/its-the-network-with-leon-adato-part-1-n9FU98iF About Leon Adato

    In my sordid career, I have been an actor, bug exterminator and wild-animal remover (nothing crazy like pumas or wildebeests. Just skunks, snakes, and raccoons.), electrician, carpenter, stage-combat instructor, ASL interpreter, and Sunday school teacher. Oh, yeah, I’ve also worked with computers.

    While my first keyboard was an IBMs electric, and my first digital experience was on an Atari 400, my professional work in tech started in 1989 (when you got Windows 286 for free on twelve 5¼” when you bought Excel 1.0). Since then I’ve worked as a classroom instructor, courseware designer, helpdesk operator, desktop support staff, sysadmin, network engineer, and software distribution technician.

    Then, about 25 years ago, I got involved with monitoring. I’ve worked with a wide range of tools: Tivoli, BMC, OpenView, janky perl scripts, Nagios, SolarWinds, DOS batch files, Zabbix, Grafana, New Relic, and other assorted nightmare fuel. I’ve designed solutions for companies that were modest (~10 systems), significant (5,000 systems), and ludicrous (250,000 systems). In that time, I’ve learned a lot about monitoring and observability in all its many and splendid forms.

    Find Leon around the web:

     

    Follow Off-Call  x Paige: 

     

    Check out Chronosphere at www.chronosphere.io

    ]]>     It's The Network with Leon Adato (part 1) Leon Adato, James Blake 00:25:55 Paige talks with Leon Adato about "the network " being an easy target to blame for system issues and how networking is in fact a shared responsibility between Dev and Ops. Leon shares unique experiences from 18 years holding the pager on-call. Part 1 wraps up with a reflection about learning your first monitoring tool (for Leon this was Tivoli) and how these user expectations and these tools have evolved. Paige talks with Leon Adato about "the network " being an easy target to blame for system issues and how networking is in fact a shared responsibility between Dev and Ops. Leon shares unique experiences from 18 years holding the pager on-call. Part 1 wraps up with a reflection about learning your first monitoring tool (for Leon this was Tivoli) and how these user expectations and these tools have evolved. cloud, devops, software engineering, network engineering, production, kentik, sre, network monitoring, ops, monitoring, technology, developers, tech, oncall, dns, networking false full 1 1     7656a954-5308-42f8-8b77-754cd2137cdc Introducing Off-Call Fri, 14 Jun 2024 23:30:00 +0000 offcall-podcast@chronosphere.io (Paige Cruz) https://offcall.simplecast.com/episodes/introduction-9vfuUVH5 Introducing Off-Call Paige Cruz 00:01:21 Introducing Off-Call, a podcast that explores the ways in which software and systems break, the people behind the pagers, and the data they use to put everything back together. Brought to you by Paige Cruz and Chronosphere. Introducing Off-Call, a podcast that explores the ways in which software and systems break, the people behind the pagers, and the data they use to put everything back together. Brought to you by Paige Cruz and Chronosphere. false trailer 1