https://simplecast.com Special Relationships It’s hard enough winning a new client, so the last thing you want to do is to lose them because you didn’t treat them right. Special Relationships examines the technique of reinforcing your existing client and customer relationships to make sure that you leave no stone unturned in the task of maximizing the potential, untapped revenues.  Carey Evans and Simon Rhind-Tutt founders of Relationship Audits are experts in the job of auditing and prioritising existing client relationships, nurturing them. And this podcast reveals the secrets of building, growing and maintaining strong client relationships to help your business weather the slings and arrows of a choppy economy. 2023-present, Relationship Audits en Tue, 5 Dec 2023 12:22:00 +0000 Fri, 18 Sep 2026 17:37:45 +0000 https://special-relationships.simplecast.com Special Relationships https://image.simplecastcdn.com/images/6623e76f-93e5-4ec1-8b0c-20fa30b28adb/e544db37-ca9e-4d91-b5d2-57e5fa65f671/3000x3000/special_relationships.jpeg?aid=rss_feed https://special-relationships.simplecast.com episodic It’s hard enough winning a new client, so the last thing you want to do is to lose them because you didn’t treat them right. Special Relationships examines the technique of reinforcing your existing client and customer relationships to make sure that you leave no stone unturned in the task of maximizing the potential, untapped revenues.  Carey Evans and Simon Rhind-Tutt founders of Relationship Audits are experts in the job of auditing and prioritising existing client relationships, nurturing them. And this podcast reveals the secrets of building, growing and maintaining strong client relationships to help your business weather the slings and arrows of a choppy economy. Simon Rhind-Tutt and Carey Evans false https://feeds.simplecast.com/JjRz3dYi Simon Rhindtutt jason@jasonfalls.com 48abce20-9367-11ee-b1bd-23820b97d658 Episode 5: Supplier Assessments - The Client's Perspective In this episode, one of Relationship Audits’ senior executives, previously at a

global enterprise company, gives her view on the benefits of the relationship

audit process.

Specifically it covers,

Ways of strengthening client/supplier relationships beyond ‘golf days’

How to harness rapidly developing technology for stronger client supplier relationships

Adapting traditional approaches to client relationship management and keeping client needs front of mind

When using assessment tools giving clients the ‘space’ to say what they want to without being limited to one question

As usual, there are three specific ‘takeaways’ to help

the listeners gather and apply actionable relationship intelligence®

As usual, there are three specific ‘takeaways’ to help the listeners gather and apply actionable relationship intelligence®


Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

]]> Tue, 5 Dec 2023 12:22:00 +0000 jason@jasonfalls.com (Simon Rhind-Tutt and Carey Evans) https://special-relationships.simplecast.com/episodes/episode-5-supplier-assessments-the-clients-perspective-fBYtk_xD In this episode, one of Relationship Audits’ senior executives, previously at a

global enterprise company, gives her view on the benefits of the relationship

audit process.

Specifically it covers,

Ways of strengthening client/supplier relationships beyond ‘golf days’

How to harness rapidly developing technology for stronger client supplier relationships

Adapting traditional approaches to client relationship management and keeping client needs front of mind

When using assessment tools giving clients the ‘space’ to say what they want to without being limited to one question

As usual, there are three specific ‘takeaways’ to help

the listeners gather and apply actionable relationship intelligence®

As usual, there are three specific ‘takeaways’ to help the listeners gather and apply actionable relationship intelligence®


Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

]]> Episode 5: Supplier Assessments - The Client's Perspective Simon Rhind-Tutt and Carey Evans 00:22:49 In this episode, one of Relationship Audits’ senior executives, previously at a global enterprise company, gives her view on the benefits of the relationship audit process. Specifically it covers, Ways of strengthening client/supplier relationships beyond ‘golf days’ How to harness rapidly developing technology for stronger client supplier relationships Adapting traditional approaches to client relationship management and keeping client needs front of mind When using assessment tools giving clients the ‘space’ to say what they want to without being limited to one question As usual, there are three specific ‘takeaways’ to help the listeners gather and apply actionable relationship intelligence® As usual, there are three specific ‘takeaways’ to help the listeners gather and apply actionable relationship intelligence® In this episode, one of Relationship Audits’ senior executives, previously at a global enterprise company, gives her view on the benefits of the relationship audit process. Specifically it covers, Ways of strengthening client/supplier relationships beyond ‘golf days’ How to harness rapidly developing technology for stronger client supplier relationships Adapting traditional approaches to client relationship management and keeping client needs front of mind When using assessment tools giving clients the ‘space’ to say what they want to without being limited to one question As usual, there are three specific ‘takeaways’ to help the listeners gather and apply actionable relationship intelligence® As usual, there are three specific ‘takeaways’ to help the listeners gather and apply actionable relationship intelligence® false full 5 12bc5d4c-464c-11ee-8a28-fb43f6be1d26 Episode 4: Relationship Diligence in Mergers & Acquisitions This episode looks at best practice for buyers and sellers of service businesses to ensure that the sale or acquisition delivers against all parties’ expectations.

Specifically, it covers

  • the long-term benefits accruing to businesses of having regular independent reviews of their client or customer relationships ahead of any planned sale
  • the benefits to an acquirer of using an independent third party with proven assessment techniques to validate the claims made by the vendor about the strength and solidity of its client/customer relationships
  • the options and most productive ways of collecting such data


As usual, there are three specific ‘takeaways’ to help the listeners gather and apply actionable relationship intelligence®


Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

]]> Mon, 6 Nov 2023 09:40:05 +0000 jason@jasonfalls.com (Simon Rhind-Tutt and Carey Evans) https://special-relationships.simplecast.com/episodes/episode-4-relationship-diligence-in-mergers-acquisitions-A1zmpp8d This episode looks at best practice for buyers and sellers of service businesses to ensure that the sale or acquisition delivers against all parties’ expectations.

Specifically, it covers

  • the long-term benefits accruing to businesses of having regular independent reviews of their client or customer relationships ahead of any planned sale
  • the benefits to an acquirer of using an independent third party with proven assessment techniques to validate the claims made by the vendor about the strength and solidity of its client/customer relationships
  • the options and most productive ways of collecting such data


As usual, there are three specific ‘takeaways’ to help the listeners gather and apply actionable relationship intelligence®


Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

]]> Episode 4: Relationship Diligence in Mergers & Acquisitions Simon Rhind-Tutt and Carey Evans 00:14:23 This episode looks at best practice for buyers and sellers of service businesses to ensure that the sale or acquisition delivers against all parties’ expectations. Specifically, it covers the long-term benefits accruing to businesses of having regular independent reviews of their client or customer relationships ahead of any planned sale the benefits to an acquirer of using an independent third party with proven assessment techniques to validate the claims made by the vendor about the strength and solidity of its client/customer relationships the options and most productive ways of collecting such data As usual, there are three specific ‘takeaways’ to help the listeners gather and apply actionable relationship intelligence® This episode looks at best practice for buyers and sellers of service businesses to ensure that the sale or acquisition delivers against all parties’ expectations. Specifically, it covers the long-term benefits accruing to businesses of having regular independent reviews of their client or customer relationships ahead of any planned sale the benefits to an acquirer of using an independent third party with proven assessment techniques to validate the claims made by the vendor about the strength and solidity of its client/customer relationships the options and most productive ways of collecting such data As usual, there are three specific ‘takeaways’ to help the listeners gather and apply actionable relationship intelligence® true full 4 12958e38-464c-11ee-8a28-2b634bd64fcf Episode 3: Collecting hard & soft data on business relationships This episode focuses on using data collection and analysis tools to measure the existing health and future potential value of customer or client relationships.

Specifically, it explores,

·       what current relationship assessment tools are typically used by businesses

·       the pros and cons of different techniques, given the complexity of business relationships

·       knowing what questions to ask

·       the differences between client satisfaction and client commitment

As usual, there are three specific ‘takeaways’ to help the listeners gather and apply actionable relationship intelligence®


Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

]]> Tue, 26 Sep 2023 17:47:56 +0000 jason@jasonfalls.com (Simon Rhind-Tutt and Carey Evans) https://special-relationships.simplecast.com/episodes/episode-3-collecting-hard-soft-data-on-business-relationships-KKCoBNWV This episode focuses on using data collection and analysis tools to measure the existing health and future potential value of customer or client relationships.

Specifically, it explores,

·       what current relationship assessment tools are typically used by businesses

·       the pros and cons of different techniques, given the complexity of business relationships

·       knowing what questions to ask

·       the differences between client satisfaction and client commitment

As usual, there are three specific ‘takeaways’ to help the listeners gather and apply actionable relationship intelligence®


Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

]]> Episode 3: Collecting hard & soft data on business relationships Simon Rhind-Tutt and Carey Evans 00:18:00 This episode focuses on using data collection and analysis tools to measure the existing health and future potential value of customer or client relationships. Specifically, it explores, ·       what current relationship assessment tools are typically used by businesses ·       the pros and cons of different techniques, given the complexity of business relationships ·       knowing what questions to ask ·       the differences between client satisfaction and client commitment As usual, there are three specific ‘takeaways’ to help the listeners gather and apply actionable relationship intelligence® This episode focuses on using data collection and analysis tools to measure the existing health and future potential value of customer or client relationships. Specifically, it explores, ·       what current relationship assessment tools are typically used by businesses ·       the pros and cons of different techniques, given the complexity of business relationships ·       knowing what questions to ask ·       the differences between client satisfaction and client commitment As usual, there are three specific ‘takeaways’ to help the listeners gather and apply actionable relationship intelligence® false full 3 126ee0a8-464c-11ee-8a28-bffa5645d35e Episode 2: The benefits of nurturing business relationships Host Keith Smith is joined by experts Carey Evans and Simon Rhind-Tutt to explore the importance of nurturing business relationships.

They dive into the benefits of long-term partnerships for both service providers and clients.

The discussion revolves around the difference between short-term satisfaction and long-term commitment, and the pivotal need to measure client commitment to ensure resilient business relationships.

This episode provides valuable insights and practical tips for service providers to strengthen existing client relationships and foster business growth in today's dynamic landscape.


Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

]]> Mon, 4 Sep 2023 04:00:00 +0000 jason@jasonfalls.com (Simon Rhind-Tutt and Carey Evans) https://special-relationships.simplecast.com/episodes/episode-2-the-benefits-of-nurturing-business-relationships-fxwtJaWn Host Keith Smith is joined by experts Carey Evans and Simon Rhind-Tutt to explore the importance of nurturing business relationships.

They dive into the benefits of long-term partnerships for both service providers and clients.

The discussion revolves around the difference between short-term satisfaction and long-term commitment, and the pivotal need to measure client commitment to ensure resilient business relationships.

This episode provides valuable insights and practical tips for service providers to strengthen existing client relationships and foster business growth in today's dynamic landscape.


Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

]]> Episode 2: The benefits of nurturing business relationships Simon Rhind-Tutt and Carey Evans 00:28:03 Host Keith Smith is joined by experts Carey Evans and Simon Rhind-Tutt to explore the importance of nurturing business relationships. They dive into the benefits of long-term partnerships for both service providers and clients. The discussion revolves around the difference between short-term satisfaction and long-term commitment, and the pivotal need to measure client commitment to ensure resilient business relationships. This episode provides valuable insights and practical tips for service providers to strengthen existing client relationships and foster business growth in today's dynamic landscape. Host Keith Smith is joined by experts Carey Evans and Simon Rhind-Tutt to explore the importance of nurturing business relationships. They dive into the benefits of long-term partnerships for both service providers and clients. The discussion revolves around the difference between short-term satisfaction and long-term commitment, and the pivotal need to measure client commitment to ensure resilient business relationships. This episode provides valuable insights and practical tips for service providers to strengthen existing client relationships and foster business growth in today's dynamic landscape. false full 2 3734cf8c-2fd2-11ee-9922-9b0874cc8a0e Episode 1: Monetising existing clients and customers Episode One of this new six-part series features Relationship Audits® founders Carey Evans and Simon Rhind-Tutt, sharing valuable insights on enhancing customer service and generating additional revenue for businesses.


The episode looks at the advantages of focusing on existing client relationships, bridging the gap between perception and reality through independent assessments.

You’ll hear about the importance of understanding client expectations, delivering value, and leveraging past successes to provide tailored solutions.

Finally, Carey and Simon have some thought-provoking things to say about the benefits of regular relationship audits that are appropriate to any business.


If you would like to explore and unlock any hidden growth for your business, you can contact Relationship Audits: info@relationshipaudits.com

or find them on the web at: relationshipaudits.com

or tweet (X) @RAMworldwide

You can even phone them on +44 020 7287 1737


Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

]]> Mon, 31 Jul 2023 18:46:00 +0000 jason@jasonfalls.com (Simon Rhind-Tutt and Carey Evans) https://special-relationships.simplecast.com/episodes/episode-1-monetising-existing-clients-and-customers-64_Nwnmg Episode One of this new six-part series features Relationship Audits® founders Carey Evans and Simon Rhind-Tutt, sharing valuable insights on enhancing customer service and generating additional revenue for businesses.


The episode looks at the advantages of focusing on existing client relationships, bridging the gap between perception and reality through independent assessments.

You’ll hear about the importance of understanding client expectations, delivering value, and leveraging past successes to provide tailored solutions.

Finally, Carey and Simon have some thought-provoking things to say about the benefits of regular relationship audits that are appropriate to any business.


If you would like to explore and unlock any hidden growth for your business, you can contact Relationship Audits: info@relationshipaudits.com

or find them on the web at: relationshipaudits.com

or tweet (X) @RAMworldwide

You can even phone them on +44 020 7287 1737


Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

]]> Episode 1: Monetising existing clients and customers Simon Rhind-Tutt and Carey Evans 00:21:03 Episode One of this new six-part series features Relationship Audits® founders Carey Evans and Simon Rhind-Tutt, sharing valuable insights on enhancing customer service and generating additional revenue for businesses. The episode looks at the advantages of focusing on existing client relationships, bridging the gap between perception and reality through independent assessments. You’ll hear about the importance of understanding client expectations, delivering value, and leveraging past successes to provide tailored solutions. Finally, Carey and Simon have some thought-provoking things to say about the benefits of regular relationship audits that are appropriate to any business. If you would like to explore and unlock any hidden growth for your business, you can contact Relationship Audits: info@relationshipaudits.com or find them on the web at: relationshipaudits.com or tweet (X) @RAMworldwide You can even phone them on +44 020 7287 1737 Episode One of this new six-part series features Relationship Audits® founders Carey Evans and Simon Rhind-Tutt, sharing valuable insights on enhancing customer service and generating additional revenue for businesses. The episode looks at the advantages of focusing on existing client relationships, bridging the gap between perception and reality through independent assessments. You’ll hear about the importance of understanding client expectations, delivering value, and leveraging past successes to provide tailored solutions. Finally, Carey and Simon have some thought-provoking things to say about the benefits of regular relationship audits that are appropriate to any business. If you would like to explore and unlock any hidden growth for your business, you can contact Relationship Audits: info@relationshipaudits.com or find them on the web at: relationshipaudits.com or tweet (X) @RAMworldwide You can even phone them on +44 020 7287 1737 false full 1