The Remedy with NYC Health + Hospitals

Inside NYC’s Sustainable Health Care Revolution

stories@amazemedialabs.com (Dr. Michael Shen, Omer Cabuk, Tennille Santos) — Tue, 21 Apr 2026 04:00:00 +0000

What happens when fighting climate change becomes part of patient care?

In this eye-opening episode of The Remedy, host Dr. Michael Shen is joined by Omer Cabuk, NYC Health + Hospitals’ first Chief Decarbonization Officer, and Tennille Santos, Director of Energy Programs and Project Delivery, for a behind-the-scenes look at how America’s largest public health system is transforming its hospitals, nursing homes and neighborhood health centers by making them more resilient, efficient, and greener than ever.

Go beyond the bedside as Omer Cabuk and Tennille Santos break down how cutting energy use, slashing emissions, and prepping for climate disasters aren’t just environmental wins—they can save lives, strengthen hospitals during storms, and create healthier neighborhoods.

Hear how sustainability touches everything—emergency planning, food menus, anesthesia, and building technology—and why staff across the system are essential to a greener future. If you’ve ever wondered what “climate resilient healthcare” really looks like, this episode connects the dots.

Listen now, get inspired, and see why climate action is healthcare action.

Presented by NYC Health + Hospitals
www.NYCHealthAndHospitals.org

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How Art Provides Healing in NYC Hospitals

stories@amazemedialabs.com (Dr. Michael Shen, Mickalene Thomas, Larissa Trinder) — Tue, 7 Apr 2026 12:10:45 +0000

What happens when art, healing, and public health come together?

In this episode of The Remedy, Dr. Michael Shen sits down with Larissa Trinder, Assistant Vice President of NYC Health + Hospitals Arts in Medicine, and renowned Brooklyn-based artist Mickalene Thomas, to explore the powerful intersection of creativity and patient care.

Dive into the origins of one of the nation’s largest non-museum public art collections, discover how murals and mosaics shape the patient, staff, and family experience across NYC’s public hospitals, and learn why art is more than decoration: it’s essential to comfort staff and improve patient care.

From the healing intention behind the new Brooklyn mosaic dedicated to Ruth Bader Ginsburg to global research with the WHO, learn how art boosts trust, equity, belonging—and even combats healthcare worker burnout. This episode highlights ongoing collaborations with local cultural leaders, how arts access is being reimagined, and what it means when art is cared for, protected, and embedded in every corner of a health system.

Tune in for an inspiring look at how NYC Health + Hospitals is bridging cultural and clinical worlds—making care more holistic, joyous, and truly for all.

Presented by NYC Health + Hospitals
www.NYCHealthAndHospitals.org

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Redefining Mental Health Support with Bridge to Home

Tue, 24 Mar 2026 04:00:00 +0000

What does it really take for New Yorkers with serious mental illness and experience of homelessness to find lasting stability?

In this episode of The Remedy, host Dr. Michael Shen is joined by Melissa Shoupe, Dr. Nzinga Zennia, and Dr. Chris Clayton to discuss the innovative Bridge to Home program. This first-of-its-kind transitional housing initiative offers men leaving psychiatric hospital care with a safe place to live, 24/7, on-site clinical and emotional support, meals , and a direct pathway toward permanent housing.

Discover how Bridge to Home replaces the “revolving door” between hospitals and the streets with a temporary home and a caring team. From learning life skills, family connection, and a relentless focus on dignity, Bridge to Home is redefining what true recovery means.

Have an inside look at how NYC Health + Hospitals is bridging critical gaps in caring for people with serious mental illness, and long-term stability. Tune in now.

Presented by NYC Health + Hospitals
www.NYCHealthAndHospitals.org

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Behind the Scenes at the Simulation Center

Tue, 10 Mar 2026 04:00:00 +0000

Ever wondered how healthcare teams prepare for life-and-death emergencies—before they actually happen?

In this episode of The Remedy, Dr. Michael Shen takes you inside the NYC Health + Hospitals’ cutting-edge Simulation Center. Joined by Dr. Michael Meguerdichian, Dr. Jacqueline Mahal, and Dr. Daniel Lugassy, the team unveils how simulation—using mannequins, live actors, and even virtual reality—gives doctors, nurses, and staff the chance to rehearse everything from trauma and cardiac arrest to opioid overdose..

Discover how NYC’s commitment to simulating real medical scenarios means not just better technical skills, but more equitable, compassionate, and culturally competent care for all. The newest Simulation Training focuses on ED providers and how they respond to patients living with opioid use disorder or at risk of overdose.

Hear how Simulation Training is transforming the way teams learn, grow, and deliver care across New York City.

Don’t miss this behind-the-scenes look at rehearsal for real life, where every practice run could mean the difference in a true emergency.

Presented by NYC Health + Hospitals
www.NYCHealthAndHospitals.org

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Inside NYC’s Award-Winning Nursing Homes

Tue, 24 Feb 2026 14:11:34 +0000

What makes NYC Health + Hospitals’ Nursing Homes rank as among the nation’s best?

In this episode of The Remedy, host Dr. Michael Shen sits down with leaders Dr. Khoi Luong, Marian McNamara, and Marisol Arroyo to explore the often-overlooked world of post-acute care. Discover how dedicated nursing, quality improvements, and an unwavering commitment to personalized care transformed five facilities—Gouverneur, Sea View, Coler, Carter, and McKinney.

From advanced dementia programs and traumatic brain injury rehab to environmental sustainability and culturally diverse cuisine, this episode spotlights the people and programs behind New York’s best Nursing Homes. Plus, hear personal stories and surprising touches— including date nights in the nursing home cafe!

If you want a window into what true community-focused healthcare looks like, don’t miss this uplifting and informative episode.

Presented by NYC Health + Hospitals

www.NYCHealthAndHospitals.org

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Healing Through Art: Creative Therapies at Rikers Island

stories@amazemedialabs.com (Jeff Angell, Dr. Michael Shen, Dr. Barbara Bethea) — Tue, 10 Feb 2026 05:00:00 +0000

Forget what you know about jail-based health care. NYC Health + Hospitals’ Creative Arts Therapy program on Rikers Island is rewriting the rules on how healing happens for people in the City’s custody.

In this episode of The Remedy, Dr. Michael Shen sits down with Dr. Barbara Bethea, Director of Correctional Health Services Creative Arts Therapy, and music therapist Jeff Angell to explore how poetry, music, dance, and drama are providing individuals with new language for hope, self-discovery, and healing.

Learn how licensed Creative Arts therapists use intentional, trauma-informed arts interventions to spark connection for individuals with serious mental illnesses and histories of substance use. Listen in on a music therapy session, hear inspiring patient stories, and discover the program’s impact, from the dayroom at Rikers Island to the stage at Carnegie Hall.

Is creative arts therapy the key to long-term healing? Don’t miss this episode’s honest insights, poetry and music from patients at Rikers Island, and groundbreaking approaches to jail-based care.

Tune in now.

Presented by NYC Health + Hospitals
www.NYCHealthAndHospitals.org

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No Wrong Door: Addiction Care in NYC

stories@amazemedialabs.com (Dr. Michael Shen, Dr. Dan Schatz, Sasha Ashton) — Tue, 3 Jun 2025 04:00:00 +0000

Addiction is often misunderstood, but at NYC Health + Hospitals, treatment is rooted in compassion, community, and care.

On this episode of The Remedy, host Dr. Michael Shen is joined by Dr. Dan Schatz, Medical Director of Addiction Services, and Sasha Ashton, Director of Addiction Services at NYC Health + Hospitals/Kings County in Brooklyn. Together, they explore how NYC Health + Hospitals is treating substance use disorder with a comprehensive, approach—whether someone walks into an emergency room, seeks help at a methadone clinic, or connects through community outreach.

They discuss the devastating rise of fentanyl in the drug supply, the role of peer support in recovery, and how stigma continues to prevent many New Yorkers from seeking care. Sasha and Dr. Schatz also talk about the importance of offering flexible, harm-reduction-based treatment options, from walk-in care and bridge clinics to sober social spaces that include dance parties.

The episode also highlights innovative programs that support pregnant and postpartum patients, and the upcoming RISE Center in the South Bronx, which will offer integrated services for families impacted by addiction.

With real-life stories of transformation and a deep understanding of what success in recovery can look like, this conversation offers hope and a powerful reminder that healing starts with respect and trust.

Listen to the full episode now.

How AI Will Transform Healthcare in NYC

stories@amazemedialabs.com (Dr. Michael Shen, Divya Pathak, Dr. Andrew Wallach) — Tue, 20 May 2025 04:00:00 +0000

The integration of Artificial Intelligence into healthcare is rapidly evolving—but what does that mean for public health systems, providers, and the patients they serve? At NYC Health + Hospitals, a comprehensive AI strategy is being developed to enhance patient care, improve efficiency, and support the workforce.

In this episode, host Dr. Michael Shen is joined by Divya Pathak, Chief Data Officer, and Dr. Andrew Wallach, Chief Medical Officer of Ambulatory Care. Together, they discuss how AI is being used to support clinical workflows, provide more accurate radiology readings and reduce health worker burnout. The conversation also explores how AI can help address health equity and deliver more personalized care across a diverse patient population. The guests highlight current pilot programs, including ambient AI and patient messaging support, as well as the ethical considerations and governance frameworks required to ensure responsible AI adoption.

This episode offers a closer look at how the largest public health system in the country is navigating the future of healthcare with AI as a critical tool.

Street Medicine in NYC

Tue, 6 May 2025 04:00:00 +0000

Access to healthcare is a human right, but for many who are unhoused and living on the streets, staying healthy is nearly impossible. Without a stable address, many don’t get regular care, leading to worse health outcomes, and the care they do receive is often limited to emergency rooms. To bridge this gap, NYC Health + Hospitals launched the Street Health Outreach & Wellness program, bringing essential medical care and social services directly to those in need through a fleet of mobile medical vans.

In this episode, Dr. Michael Shen speaks with three dedicated social workers—Barney Chow, Eric Trujillo, and Chloe Frankel—who are on the front lines of Street Medicine. They discuss how the mobile vans provide medical care, harm reduction services, and mental health support in communities across New York City. The conversation explores the unique challenges of working with unhoused populations, how the team builds trust, and what it means to meet patients where they are—both physically and emotionally.

Inside NYC’s Arrival Center: Supporting Asylum Seekers

stories@amazemedialabs.com (Dr. Michael Shen, Shane Hanlon, Besa Rexha) — Tue, 22 Apr 2025 04:00:00 +0000

New York City’s Arrival Center, located inside The Roosevelt Hotel in the heart of Midtown Manhattan, emerged as the new Ellis Island and a critical resource for asylum seekers from around the world. In this episode, host Dr. Michael Shen is joined by Shane Hanlon and Besa Rexha, Program Director and Deputy Director of the Arrival Center, to discuss the trauma faced by newly arriving asylum seekers, the medical services provided, and the vital role of NYC Health + Hospitals in their journey. Shane and Besa share stories of harrowing journeys, explain the need for medical and mental health screenings, and highlight how the center’s efforts have changed lives. Tune in to learn about this important work that’s helped thousands of families build a healthier future in New York City and beyond.

Treating Violence in NYC

Tue, 8 Apr 2025 04:00:00 +0000

Gun violence is a public health crisis—so what happens when we treat it like one?

In this episode, Dr. Michael Shen sits down with three leaders working on the frontlines of hospital-based violence intervention: Dr. Rob Gore, Attending Emergency Medicine Physician at NYC Health + Hospitals/Kings County in Brooklyn and Founder of Kings Against Violence Initiative (KAVI); Yahsef Johnson, Hospital Program Coordinator for KAVI; and James Dobbins, Executive Director of Guns Down, Life Up at NYC Health + Hospitals/Lincoln in the Bronx.

They discuss the groundbreaking work of NYC Health + Hospitals’ Hospital Violence Interruption Programs, which begin at the victim’s bedside and extend into the community, breaking cycles of violence through intervention and support. From life-saving moments in the ER to long-term prevention efforts, hear how these programs are transforming lives across New York City.

How NYC Care Helps Uninsured New Yorkers

Tue, 25 Mar 2025 04:00:00 +0000

Getting healthcare is a challenge for many New Yorkers, especially those who are uninsured or undocumented. NYC Care, a groundbreaking program from NYC Health + Hospitals, is changing that. Host Dr. Michael Shen speaks with Dr. Jonathan Jimenez, Executive Director of NYC Care, and Maritza Terrones, Healthcare Director at La Jornada, about how the program provides healthcare to low-income and uninsured New Yorkers—regardless of immigration status or ability to pay.

In this episode, they discuss how NYC Care started, the importance of outreach through trusted community groups like La Jornada, and the program’s incredible outcomes after five years, including improvements for New Yorkers with diabetes and hypertension. Maritza also shares her personal story as both an NYC Care member and advocate. Hear how NYC Care is making healthcare accessible for thousands of people.

How Community Health Workers Bridge Gaps in Healthcare

Tue, 11 Mar 2025 04:00:00 +0000

Did you know that there’s a small, but mighty, army of Community Health Workers in New York City, fighting to ensure people have what they need to live healthy lives? In this episode of The Remedy, Dr. Michael Shen sits down with two inspiring guests in Brooklyn: Natasha McIntosh White, a Community Health Worker Supervisor, and Nkrumah Powell, a Community Health Worker. They unpack the vital role Community Health Workers play in bridging the gap between medical care and social needs like housing, food , and transportation. With over 250 workers, NYC Health + Hospitals has built one of the largest programs in the nation. Working in some of New York City’s most underserved neighborhoods, they help patients navigate a complex system, by guiding and empowering them. From getting people housing to putting food in an empty fridge to walking patients to doctors appointments, Community Health Workers Natasha and Nkrumah share moving patient stories, trust-building, and small wins that make a big impact. Join us for an inside look into what it takes to meet patients where they are and the phenomenal work of Community Health Workers.

Presented by NYC Health + Hospitals
www.NYCHealthAndHospitals.org

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Helping Healers Heal

stories@amazemedialabs.com (Dr. Michael Shen, Dr. Eric Wei, Jeremy Segall) — Thu, 4 Apr 2024 04:00:00 +0000

Being a healthcare worker at NYC Health + Hospitals means embracing an incredible mission, to serve all New Yorkers. But, the pressures of a healthcare job can often lead to stress, burnout, and depression, impacting the mental health of frontline health care workers. In this episode of The Remedy from NYC Health + Hospitals, host Dr. Michael Shen is joined by Dr. Eric Wei, Senior Vice President and Chief Quality Officer at NYC Health + Hospitals, and Jeremy Segall, our System Chief Wellness Officer. Together, they discuss how NYC Health + Hospitals supports the mental health of more than 40,000 health care workers with the Helping Healers Heal program, addressing the stigma around mental health, using Arts in Medicine to de-stress, and much more. So press play and listen to another episode of The Remedy from NYC Health + Hospitals.

Presented by NYC Health + Hospitals

www.NYCHealthAndHospitals.org

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Caring for Homeless Patients

stories@amazemedialabs.com (Dr. Michael Shen, Dr. Amanda Johnson, Leora Jontef) — Tue, 19 Mar 2024 04:00:00 +0000

In recent years, NYC Health + Hospitals has expanded access to care for unhoused patients and helped many find permanent homes. Since April 2021, our fleet of mobile vans has made more than 200,000 engagements, providing both street outreach and medical care to people living unsheltered, and our medical respite program has supported over 1,100 patients who needed a temporary place to stay. Beyond that, our Housing for Health initiative has connected over 600 patients to permanent housing. In this episode of The Remedy from NYC Health + Hospitals, host Dr. Michael Shen is joined by Dr. Amanda Johnson, Assistant Vice President of Ambulatory Care & Population Health, and Leora Jontef, Assistant Vice President of Housing and Real Estate at NYC Health + Hospitals. Together, they delve into New York City's housing crisis, explain how safety net clinics and mobile vans are providing care to patients experiencing homelessness and why NYC’s public health system now has a path connecting many to their own homes. So press play and listen to another episode of The Remedy from NYC Health + Hospitals.

Presented by NYC Health + Hospitals

www.NYCHealthAndHospitals.org

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Caring for the Newest New Yorkers

stories@amazemedialabs.com (Dr. Michael Shen, Dr. Ted Long, Dr. Natalie Davis) — Tue, 5 Mar 2024 05:00:00 +0000

Since spring 2022, over 170,000 asylum seekers from all over the world have come to New York City seeking a better life for themselves and their families. In response, the staff at NYC Health + Hospitals are rising to the challenge of caring for the newest New Yorkers. In this episode of The Remedy from NYC Health + Hospitals, host Dr. Michael Shen is joined by Dr. Ted Long, Senior Vice President, Ambulatory Care and Population Health at NYC Health + Hospitals, and Dr. Natalie Davis, Associate Medical Director of Ambulatory Women's Health Services at NYC Health + Hospitals/Bellevue, to discuss the city’s humanitarian centers, overcoming misconceptions about access to healthcare for asylum seekers, helping migrants deal with trauma they’ve experienced on their journeys, and much more. So press play and listen in to another episode of The Remedy from NYC Health + Hospitals.

Presented by NYC Health + Hospitals

www.NYCHealthAndHospitals.org

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Expanding Women’s Health Services

Tue, 20 Feb 2024 15:04:44 +0000

Every New Yorker deserves to live a healthy life – and access to great health care is closer than you might think, but in some parts of the country women are seeing restrictions placed on the type of care they can receive. In this episode of The Remedy from NYC Health + Hospitals, host Dr. Michael Shen is joined by Dr. Marisa Nadas, Reproductive Health Clinical Lead at NYC Health + Hospitals, and Dr. Wendy Wilcox, Chief Women's Health Officer at NYC Health + Hospitals to talk about how in New York City, our public health system is supporting women in the face of these restrictions, and expanding in-person and telehealth services for everyone who needs it. So press play and get ready for another fascinating episode of The Remedy from NYC Health + Hospitals.

Presented by NYC Health + Hospitals
www.NYCHealthAndHospitals.org

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Ready For The Next Pandemic

stories@amazemedialabs.com (Dr. Michael Shen, Dr. Syra Madad, Dr. James Salway) — Tue, 6 Feb 2024 05:00:00 +0000

Over the years, NYC Health + Hospitals has consistently risen to the challenge of battling Ebola, COVID-19, and Mpox with the goal of staying ahead of the latest health crisis. As the largest public hospital system in the nation taking care of one of the busiest cities in America, you can imagine that when emergencies happen in New York City, our system is one of the first to respond. On this episode of The Remedy from NYC Health + Hospitals, host Dr. Michael Shen is joined by NYC Health + Hospitals’s own Dr. Syra Madad, Senior Director of System-Wide Special Pathogens Program, and Dr. Richard James Salway, Senior Director of Emergency Management. Together, they discuss how NYC Health + Hospitals' is preparing for the next pandemic and keeping New Yorkers safe and healthy!

Presented by NYC Health + Hospitals

www.NYCHealthAndHospitals.org

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Food is Medicine

Tue, 23 Jan 2024 05:00:00 +0000

Did you know there is a food revolution happening in New York City’s public health system? From a nationally-acclaimed Lifestyle Medicine Program to gourmet plant-based meals being offered in hospitals, hundreds of New Yorkers are being transformed by eating healthier food. On this episode of The Remedy from NYC Health + Hospitals, host Dr. Michael Shen is joined by NYC Health + Hospitals’s own Dr. Michelle McMacken, Executive Director of Nutrition & Lifestyle Medicine, and Executive Chef Phil DeMaiolo. Together, they discuss the popular Lifestyle Medicine Program that is helping people beat diabetes and manage high blood pressure. Chef Phil explains the recent overhaul of the hospital menu to now offer creative dishes that reflect the diverse food culture of New York City. The guests also offer healthy eating tips that could change your life. If you love food and want to eat healthier, this is an episode that you do not want to miss, so press play and join us for this episode of The Remedy, brought to you by NYC Health + Hospitals.

Presented by NYC Health + Hospitals
www.NYCHealthAndHospitals.org

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NYC’s Primary Care Heroes

Tue, 9 Jan 2024 05:00:00 +0000

Every New Yorker deserves to live a healthy life and access to great health care is closer than you might think. On this episode of The Remedy from NYC Health + Hospitals, host Dr. Michael Shen is joined by some of New York’s best doctors - Dr. Mitch Katz, the President and Chief Executive Officer of NYC Health + Hospitals; Dr. Andrew Wallach, Ambulatory Care Chief Medical Officer; and Dr. Michelle Soto, Chief of Ambulatory Care at NYC Health+Hospitals/South Brooklyn Health. Together, the three physicians discuss the power of primary care to improve the health of New York City, and share compelling patient stories that show how primary care saves lives. This is an episode you do not want to miss, so press play and join us for this insightful episode of The Remedy, brought to you by NYC Health + Hospitals.

Presented by NYC Health + Hospitals
www.NYCHealthAndHospitals.org

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Welcome to The Remedy from NYC Health + Hospitals

stories@amazemedialabs.com (Dr. Michael Shen) — Wed, 20 Sep 2023 12:53:33 +0000

Every New Yorker deserves to live a healthy life – and access to great health care is closer than you might think. Welcome to The Remedy from NYC Health + Hospitals, the podcast dedicated to showing you how our unique public health programs and services can benefit ALL New Yorkers. On each episode Dr. Michael Shen speaks with experts who know our health system inside and out, to highlight the very best we have to offer – and what you learn might surprise you! This is New York City, and we’ve always been a town of innovators and leaders – and when it comes to public health, we’re proud to keep blazing a new path forward.

Presented by NYC Health + Hospitals

www.NYCHealthAndHospitals.org

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The Remedy with NYC Health + Hospitals

Inside NYC’s Sustainable Health Care Revolution

How Art Provides Healing in NYC Hospitals

Redefining Mental Health Support with Bridge to Home

Behind the Scenes at the Simulation Center

Inside NYC’s Award-Winning Nursing Homes

Healing Through Art: Creative Therapies at Rikers Island

No Wrong Door: Addiction Care in NYC

Related Links:

How AI Will Transform Healthcare in NYC

Related Links:

Street Medicine in NYC

Inside NYC’s Arrival Center: Supporting Asylum Seekers

Related Links:

Treating Violence in NYC

Related Links:

How NYC Care Helps Uninsured New Yorkers

Related Links:

How Community Health Workers Bridge Gaps in Healthcare

Helping Healers Heal

Caring for Homeless Patients

Caring for the Newest New Yorkers

Expanding Women’s Health Services

Ready For The Next Pandemic

Food is Medicine

NYC’s Primary Care Heroes

Welcome to The Remedy from NYC Health + Hospitals