Chapters:
0:00 - Intro
1:27 - Are you prepared for your exit?
13:58 - Growing his MSP
22:05 - Starting Peer Groups
25:23 - How farm life affected his business
31:40 - Bringing faith to work
49:50 - Advice to younger MSP owners
1:00:42 - Conclusion

Connect with Damien and Arlin:
Damien - https://www.linkedin.com/in/dstevens/
Arlin - https://www.linkedin.com/in/asorensen/

📺 Watch on YT: https://www.youtube.com/@mspmindset

If you’re serious about scaling your MSP, this is a real-world blueprint. You’ll learn how to increase profitability, pay yourself properly, avoid burnout, and build a company that doesn’t depend entirely on you.

Chapters:
0:00 - Intro
1:24 - When burnout hit him
9:34 - Three way merger
42:53 - Prioritizing family
51:22 - Reaching 35% EBITDA at PC Miracles
1:15:18 - MSP Titan Questions

Connect more with Damien and Dan:
Damien - https://www.linkedin.com/in/dstevens/
Dan - https://www.linkedin.com/in/danizydorek/

📺 Watch on YT: https://www.youtube.com/@mspmindset

Chapters:
0:00 - Intro
1:34 - Starting his business
10:40 - Transitioning to an MSP
22:48 - How they standardize
48:40 - What he'd do differently in business
57:57 - You gotta be all in
1:15:07 - MSP Titan Questions

Connect with Damien and Scott:
Damien - https://www.linkedin.com/in/dstevens
Scott - https://www.linkedin.com/in/scott-breitman-b38a524/

📺 Watch on YT: https://www.youtube.com/@mspmindset

In this week's episode, Roland shares how he went from running a 150-person tech company in Zimbabwe to fleeing political violence, rebuilding from scratch in the U.S., and ultimately scaling a successful MSP. From near-death experiences to closing deals in the ICU, his story of resilience and faith shows what it really takes to survive—and win—in business.

Chapters:
0:00 - Intro
1:17 - Losing everything and starting over in America
44:46 - Where he's at now
1:06:07 - MSP Titan Questions

Connect more with Damien and Roland:
Damien: https://www.linkedin.com/in/dstevens
Roland: https://www.linkedin.com/in/rolandparker/

📺 Watch on YT: https://www.youtube.com/@mspmindset

In this episode, Macr Mansfield, founder of Celera Networks, talks about a topic most MSP owners rarely discuss: the joy that comes from working with the right clients.

After more than two decades building and scaling his MSP, he explains how alignment with clients transforms the relationship from “the IT company” into a true strategic partner. Instead of chasing every referral, he shares how defining the right industries, understanding their technology depth, and creating strategic conversations helps MSPs find clients who truly value their expertise.

Chapters:
0:00 - Intro
1:35 - Finding the right fit customer
16:24 - Getting more of the right fit customers
29:11 - Strategic advisor for AI
42:15 - How to provide strategy for your clients
50:25 - MSP Titan Questions

Connect more with Damien and Marc:
Damien - https://www.linkedin.com/in/dstevens
Marc - https://www.linkedin.com/in/marcmansfield/

📺 Watch on YT: https://www.youtube.com/@mspmindset

Kevin realized the culture inside his company had become toxic — so toxic that the only way forward was to fire every single employee and rebuild from scratch. That decision forced him to rethink leadership, hiring, culture, and what kind of company he wanted to build.

The result? Explosive growth from $3.5M to $14M, a mission-driven company culture, and a bold goal to invest $1 million per year into community impact.

Kevin also shares hard-earned lessons about escaping owner-led sales, building a real sales team, using acquisitions to scale faster, and why MSP owners must learn to get out of their own way.

Chapters:
0:00 - Intro
1:12 - Moving from break fix to MSP
4:35 - Learning his why/culture
17:00 - Setting larger goals
28:35 - How culture affects talent recruiting
31:21 - The biggest surprise from his culture turnaround
35:31 - How he's grown so quickly
44:22 - How they handle acquisitions
1:07:51 - MSP Titan Questions

Connect with Damien and Kevin:
Damien: https://www.linkedin.com/in/dstevens
Kevin: https://www.linkedin.com/in/kevin-damghani/

📺 Watch on YT: https://www.youtube.com/@mspmindset

Scott (CEO of Fidelis Northwest, Seattle) shares how he’s built uncommon employee retention (median tenure ~8.6 years) by hiring “diamonds in the rough,” designing a culture that protects time, and implementing a four-day (4x9) schedule without sacrificing service delivery. You’ll hear the practical hiring filters, scheduling mechanics, and leadership mindset that make it sustainable—plus Scott’s take on AI and what it means for the future of MSP talent pipelines.

Chapters:
0:00 - Intro
1:28 - Why he hires differently
21:17 - Culture and working 4 days a week
37:16 - the Marines and what that taught him about leadership
42:06 - Not letting business define you
53:19 - Scott's thoughts on AI
1:02:00 - MSP Titan Questions

Connect more with Damien and Scott:
Damien: https://www.linkedin.com/in/dstevens
Scott: https://www.linkedin.com/in/scott-wittstock/

📺 Watch on YT: https://www.youtube.com/@mspmindset

In this episode, Atul shares how bringing in a COO, implementing real SOPs, and redefining culture completely changed his MSP. From being lost in the weeds to building operational maturity, firing misaligned clients, and creating a team that runs without him, Atul shares what you can be doing now at your MSP to get yourself out of the weeks.

Chapters:
0:00 - Intro
1:17 - Starting his MSP and why niching was important
9:07 - Why MSPs aren't in competition
18:26 - Keeping talent in a competitive market
30:40 - Why getting a COO is important
35:16 - Starting Tech Degenerates and why it matters
54:11 - MSP Titan Questions

👉 Connect more with:
Damien - https://www.linkedin.com/in/dstevens
Atul - https://www.linkedin.com/in/abhagat/

🎙 Listen on audio:
Apple Podcast: https://podcasts.apple.com/us/podcast/msp-mindset-with-damien-stevens/id1669572779
Spotify: https://open.spotify.com/show/5B1k3Z8qXBGBSCJeSScjBE?si=c5d185c306064520

#msp #managedservices #managedserviceprovider

In this episode, John (CEO of Core Managed) breaks down how he scaled his MSP from 2 to 45 employees by leaning into QBRs (now TBRs), building a true vCIO process, standardizing aggressively, and investing 12–15% of MRR into strategic advisory. Instead of upselling during reviews, he focused on lifecycle management, proactive work, and retention — and the results snowballed.

If you want predictable growth, better engineers, lower chaos, and clients who stay for the long haul, this conversation is a must.

Chapters:
0:00 - Intro
1:42 - Starting his MSP
21:00 - Transitioning to managed services
26:03 - What does he attribute to his growth
33:27 - The Importance of QBRs and a VCIO
1:03:41 - Losing 6 people in one year
1:08:59 - MSP Titan Questions

Connect with Damien and Jon:
Damien - https://www.linkedin.com/in/dstevens
Jon - https://www.linkedin.com/in/jonwright3/

📺 Watch on YT: https://www.youtube.com/@mspmindset

In this episode, Damien sits down with Hank Dallam, CEO of NetGain Technologies, to unpack how he's uniting legacy systems, decentralizing operations, and deep-rooting culture under one cohesive mission. From private equity pressures to rebuilding client success and leading through change, Hank shares leadership lessons beneficial for all MSPs.

Chapters:
0:00 - Intro
6:23 - Figuring out where they were as a company
15:52 - From leading a MSP of 30 to 110
21:45 - Leading people over 5 timezones
29:23 - PE doesn't have to be bad
40:19 - What AI is doing for them
52:22 - MSP Titan Questions

Connect more with Damien and Hank:
Damien: https://www.linkedin.com/in/dstevens
Hank: https://www.linkedin.com/in/hankdallam/

📺 Watch on YT: https://www.youtube.com/@mspmindset

He built a $40M MSP with no funding—what’s his secret? Gray Mabry of iVenture Solutions reveals how he scaled his business from scratch into a thriving, culture-driven $40M MSP with 185 employees while taking no outside capital.

Chapters:
0:00 - Intro
1:15 - Starting his MSP
8:12 - How he grew to $40M
18:38 - Hiring and Culture
45:05 - Rewiring the reward system
48:40 - MSP Titan Questions

Connect more with Damien and Gray:
Damien: https://www.linkedin.com/in/dstevens
Gray: https://www.linkedin.com/in/graymabry/

📺 Watch on YT: https://www.youtube.com/@mspmindset

Tired of wasting hours on interviews that go nowhere? Adrian, CEO of GAM Tech, was too — until he built a hiring system that filters 95% of applicants before they ever sit down for an interview.

In this episode, Adrian breaks down the exact tools, processes, and mindset that helped him grow one of North America’s fastest-scaling MSPs — adding 20+ people in just a few years without burning out his team or losing quality. If you’re drowning in bad resumes, wasting time on mis-hires, or struggling to build a high-performing team, this episode is for you.

Chapters:
0:00 - Intro
1:36 - Making hiring their super power
27:54 - How does he get so many applicants?
30:52 - Helping them get acclimated to the team
37:40 - How he's handling AI at his MSP
46:30 - What does he attribute to their growth
57:44 - MSP Titan Questions

Connect more with Damien and Adrian:
Damien - https://www.linkedin.com/in/dstevens/
Adrian - https://www.linkedin.com/in/adrianghira/

📺 Watch on YT: https://www.youtube.com/@mspmindset

In this episode, host Damien Stevens interviews Elliot Edge, who made the bold leap from oil & gas engineer to MSP CEO. With no prior tech experience, Elliot acquired a small 8-person MSP doing $2M in revenue and scaled it to over $16M with 90+ employees through seven strategic acquisitions. Elliot shares the frameworks, mindset, and leadership lessons behind his success—including why he doesn’t cut staff, how he integrates lean manufacturing into IT services, and the one mistake most MSPs keep making.

Chapters:
0:00 - Intro
1:15 - Buying his first MSP and what he had to learn
21:48 - How did the team respond to his leadership?
30:55 - Handing 5 acquisitions in 26 months
44:28 - How he keeps clients after acquisition
56:00 - Why he doesn't use EOS
1:07:59 - MSP Titan Questions

Connect with Damien and Elliott:
Damien: https://www.linkedin.com/in/dstevens
Elliott: https://www.linkedin.com/in/brian-edge/

📺 Watch on YT: https://www.youtube.com/@mspmindset

What if offshoring wasn’t just about saving your MSP money—but about transforming your team, your time, and your entire business?

In this powerful episode, Peter Bell shares how offshoring redefined everything inside his MSP. From reducing burnout to increasing profit margins, Peter proves that offshoring—done right—can change lives. With an average tenure of 17 years and a “profit-first” mindset (over MRR and ARR), this is a must-listen for growth-minded MSPs ready to scale while keeping their team happy and sane.

Chapters:
0:00 - Intro
1:25 - Starting his MSP
14:25 - Why MSPs often overlook profitability
23:38 - How offshoring completely changed his MSP
53:20 - Buying back his team
1:05:01 - MSP Titan Questions

Connect more with Damien and Peter:
Damien: https://www.linkedin.com/in/dstevens
Peter: https://www.linkedin.com/in/tgt-pete/

📺 Watch on YT: https://www.youtube.com/@mspmindset

Is niching right for your MSP—or a recipe for regret? Jeff Borrello ran a successful, $9M MSP for decades as a generalist. Then, after 30 years in business, he made the bold decision to niche into manufacturing. What followed was hard-earned clarity, uncomfortable transitions, and surprising traction.

In this episode, Jeff walks us through the entire niching journey—from letting go of medical clients, selling off $1M in revenue, and choosing an industry they knew little about. Whether you’re niching now or thinking about it, this episode shows what it really looks like behind the scenes.

Chapters:
0:00 - Intro
1:09 - Starting his MSP
5:00 - Where they're at now
10:03 - How they grew to $9M
15:15 - Their decision to niche and what that's looked like
48:53 - The importance of culture at his MSP
58:12 - MSP Titan Questions

Connect more with Damien and Jeff:
Damien: https://www.linkedin.com/in/dstevens
Jeff: https://www.linkedin.com/company/andromeda-technology/

📺 Watch on YT: https://www.youtube.com/@mspmindset

10 to 15 sales meetings—every week? Hector Ortiz’s MSP is doing it, and he shares exactly how.

In this episode, we dive into Hector’s cold-call driven growth strategy that consistently delivers new logo business. From building a rock-solid lead list to hiring the right inside sales team, Hector breaks down how his company created a repeatable outbound system that converts. And he's doing it all in the ultra competitive NYC market... If you’re struggling with sales or relying too much on referrals, this episode is for you.

Chapters:
0:00 - Intro
1:17 - Starting Dega Systems
10:28 - Insane growth the past 4 years and how
25:23 - Standing out in a competitive market (NYC)
34:42 - Building the team
38:09 - Learning the importance of process
41:39 - The importance of their vertical
45:37 - MSP Titan Questions

Connect more with Damien and Hector:
Damien: https://www.linkedin.com/in/dstevens
Hector: https://www.linkedin.com/in/hector-ortiz-03998a/

📺 Watch on YT: https://www.youtube.com/@mspmindset

He lost 75% of his business—and didn’t lay everyone off.
When a major contract was canceled with no warning, Joseph Bonanno’s MSP lost the majority of its revenue and was suddenly on the brink of collapse. But instead of giving up, Joseph doubled down on what mattered most: his people. He placed nearly every employee from the failed project, rebuilt his company with a culture-first focus, and came back stronger.

In this powerful and emotional episode, you’ll hear how Joseph transformed Archetype from a fast-scaling MSP into a resilient, value-driven company where culture comes first

Chapters:
0:00 - Intro
1:52 - Starting his business
10:33 - Learning to say "no"
17:35 - Changing up their hiring system
27:41 - Losing 75% of revenue
40:11 - Hiring great talent in a small town
51:55 - MSP Titan Questions

Connect more with Damien and Joseph:
Damien: https://www.linkedin.com/in/dstevens
Joseph: https://www.linkedin.com/in/josephwbonanno/

📺 Watch on YT: https://www.youtube.com/@mspmindset

In this week's episode, Anthony Mangiluso, CEO of PCS, shares how he went from grinding for a decade to reach 10 employees to scaling his MSP to ~240—by building predictable revenue, delegating hard, and using unconventional “buy back time” moves like the "Tech Tank". And it didn't come easy... along the way, he lost roughly 40% of his revenue—and was able to build it back within a year.

Chapters:
0:00 - Intro
1:23 - Starting his MSP
9:44 - Going from 0 to 60 employees (2010-2018)
29:14 - Transitioning to managed services
37:31 - Going from 60 to 240 employees (2018-2024)-
59:59 - MSP Titan Questions

Connect with Damien and Anthony:
Damien: https://www.linkedin.com/in/dstevens
Anthony: https://www.linkedin.com/in/anthonymongeluzo/

📺 Watch on YT: https://www.youtube.com/@mspmindset

Struggling to grow your MSP beyond referrals? Think you need to be a tech expert or have outside funding? In this episode of MSP Mindset, Dan Monk reveals how he scaled Fencecore from $1.5M to $10M in just two years—with no technical background, no funding, and no shortcuts. Discover how this self-funded MSP owner used cold calling, relationship selling, and scrappy hustle.

Chapters:
0:00 - Intro
1:25 - From accountant to successful MSP
20:08 - Going from $1.5M to $10M
33:58 - How he handled/managed people during their hyper growth
42:53 - The wall at $10M
47:50 - Learning to overcome struggles
55:05 - MSP Titan Questions

Connect more with Damien and Dan:
Damien: https://www.linkedin.com/in/dstevens
Dan: https://www.linkedin.com/in/dan-munk-39472439/

📺 Watch on YT: https://www.youtube.com/@mspmindset

What do the top-performing MSPs have in common? For David Bennett, it boiled down to two things: obsessive standardization and learning the power of "no." After nearly burning out and almost tanking his company, David rebuilt by creating systems so dialed-in they could run without him—and reclaiming his life by setting boundaries and realigning his priorities.

In this episode, he reveals how you can simplify operations, reduce noise, and grow without burning out.

Chapters:
0:00 - Intro
1:33 - Getting started as an MSP
14:52 - His first year as owner and the unforeseen challenges
23:37 - Overcoming thinking small (it's all in process)
33:43 - What he attributes to his growth
53:27 - Learning to say "no"
1:06:26 - MSP Titan Questions

🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
🤝 Connect with David: https://www.linkedin.com/in/davidhbennett/

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

Frank Cox's journey is unlike any other MSP you've heard. From addiction and broken family ties to buying a failing MSP and transforming it into a $5M powerhouse, Frank opens up about his raw, emotional transformation. This isn't just about growth metrics—it's about leadership, surrender, and rebuilding from rock bottom. If you're stuck at the $1M or $2M wall, Frank shares exactly how he broke through with team trust, peer groups, pricing changes, and EOS.

Chapters:
0:00 - Intro
1:50 - From addict to changed life
19:42 - Becoming an MSP owner
26:12 - How he completely turned around the business
41:36 - How he's doubled revenue in 2 years
1:04:52 - MSP Titan Questions

Connect with Damien and Frank:
Damien: https://www.linkedin.com/in/dstevens
Frank: https://www.linkedin.com/in/frank-cox-6b0912259/

📺 Watch on YT: https://www.youtube.com/@mspmindset

In this episode, Greg Zolkos reveals how company culture became the driving force behind Atlas Professional Services’ rise to a $10M MSP. While many chase tools and tactics, Greg focused on building a workplace people didn’t want to leave—and clients noticed. From firing toxic clients to crafting a values-driven culture, this is a roadmap for any MSP owner who wants loyalty, longevity, and leadership.

Chapters:
0:00 - Intro
1:54 - Growing hit MSP
22:06 - How he learned to let go
29:40 - How he got to $10M
46:50 - Amazing client and employee retention
57:45 - What he considered in his exit
1:08:38 - MSP Titan Questions

Connect more with Damien and Greg:
Damien: https://www.linkedin.com/in/dstevens
Greg: https://www.linkedin.com/in/zolkos/

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

#msp #managedservices #managedserviceprovider

In this week's episode, Michael Strong, co-founder of Blue Layer IT, reveals how he built one of the most quietly impressive MSPs in the country. No cold calls, no lead funnels, no crazy marketing—just long-term relationships, radical transparency, and a people-first culture that turned into serious momentum. His story is proof that your MSP's growth doesn't have to look like everyone else's (or involve annoying marketing tactics!).

Chapters:
0:00 - Intro
1:23 - How they've grown to 55 employees
26:44 - Why he hired a Chief Strategy Officer
40:44 - His why
53:05 - MSP Titan Questions

Connect more with Damien and Michael:
Damien: https://www.linkedin.com/in/dstevens
Michael: https://www.linkedin.com/in/michael-strong-2704135/

📺 Watch on YT: https://www.youtube.com/@mspmindset

This episode was recorded as a Live Q&A session titled How to Price Backups for Profit as a team effort between Servosity and MSP Fuel.

Servosity's Backup Process: https://servosity.com/backup-proces-playbook/
MSP Fuel: https://mspfuel.com/

Chapters:
0:00 - Why listen to Doug/his history
11:44 - His backup standard
16:23 - Understanding your costs around backup
28:13 - How to communicate value to your clients

➡️ Connect with Damien and Doug
LinkedIn: https://www.linkedin.com/in/dstevens/
LinkedIn: https://www.linkedin.com/in/douglowenthal/

This MSP went from $2M to $17M with almost entirely on organic growth.
Jeff Gaines shares the bold, organic growth journey of Interlaced—from small MSP to one of the fastest-growing in the country. Learn how a clear niche, cultural discipline, and “systems thinking” transformed their trajectory.

Chapters:
0:00 - Intro
1:51 - Getting started at Interlaced
7:52 - Getting bought and working with PE
14:57 - How/Why they niched on startups
24:22 - How they grew from $2M to $17M
54:20 - His role at Lyra
58:45 - MSP Titan Questions

Connect more with Damien and Jeff:
Damien: https://www.linkedin.com/in/dstevens
Jeff: https://www.linkedin.com/in/jeffbgaines/

📺 Watch on YT: https://www.youtube.com/@mspmindset

In this week’s episode, Jeff King shares how he grew his break fix IT company to 130 employees, landed massive government contracts, and still ended up deeply unhappy. What followed was a bold decision to let go of enterprise dreams, move away from break fix to being a true MSP, and slowly restructure to what they wanted, a smaller MSP focused on people and being happy, not just money (which they’re doing fine by the way!).

Chapter:
0:00 - Intro
1:21 - Growing a 130 employee break fix store
9:10 - Challenges that came from a large company
17:26 - Saying no to millions, misery, and break fix
41:55 - Growing the MSP part of the business
57:17 - MSP Titan Questions

Connect more with Damien and Jeffrey:
Damien: https://www.linkedin.com/in/dstevens
Jeffrey: https://www.linkedin.com/in/jeffrey-king-03b80b4/

📺 Watch on YT: https://www.youtube.com/@mspmindset

In this week’s episode, Jeff King shares how he grew his break fix IT company to 130 employees, landed massive government contracts, and still ended up deeply unhappy. What followed was a bold decision to let go of enterprise dreams, move away from break fix to being a true MSP, and slowly restructure to what they wanted, a smaller MSP focused on people and being happy, not just money (which they’re doing fine by the way!).

Chapter:
0:00 - Intro
1:21 - Growing a 130 employee break fix store
9:10 - Challenges that came from a large company
17:26 - Saying no to millions, misery, and break fix
41:55 - Growing the MSP part of the business
57:17 - MSP Titan Questions

Connect more with Damien and Jeffrey:
Damien: https://www.linkedin.com/in/dstevens
Jeffrey: https://www.linkedin.com/in/jeffrey-king-03b80b4/

📺 Watch on YT: https://www.youtube.com/@mspmindset

Chapter:
0:00 - Intro
1:07 - Growing his MSP and learning to let go
32:07 - Losing his largest client
55:39 - Going from -$400k to $600k profit
1:06:31 - MSP Titan Questions

Connect with Damien and Seann:
Damien: https://www.linkedin.com/in/dstevens
Seann: https://www.linkedin.com/in/seann/

📺 Watch on YT: https://www.youtube.com/@mspmindset

What do you do when you’ve spent over $100K on marketing… and have nothing to show for it? Robert Choynowski did just that—until he cracked the MSP growth code.

In this episode, Robert shares how his MSP, SeaGlass Technology, went from slow, mediocre growth to back-to-back years of 150%+ growth. After wasting a small fortune on four failed marketing firms, he finally shifted strategies, and then everything changed. If you’re stuck, overspending, or just feel like your growth has stalled, this conversation could be your roadmap.

Chapters:
0:00 - Intro
00:55 - Why his marketing didn't work and his pivot
24:24 - Claiming his niche and getting insane growth
36:23 - MSP Titan Questions

👉 Connect more with Damien and Robert:
Damien: https://www.linkedin.com/in/dstevens
Robert: https://www.linkedin.com/in/rchoynowski/

https://www.youtube.com/@mspmindset

What happens when an MSP goes all-in on a hyper-specific niche most people would avoid? In this episode, we sit down with Chris McHale of SPK and Associates, who reveals how her MSP scaled to 30 employees by targeting a neglected business unit inside engineering companies. And the best part? Little competition.

Chris shares the tough leadership lessons she learned as a technical founder, how she avoided the commoditization trap, and why building domain expertise can unlock outsized growth and sticky clients.

Chapters:
0:00 - Intro
1:26 - Starting SPK and picking her niche
18:40 - Digging deeper into her niche
34:57 - How she differentiates today
1:01:48 - How does her niche affect hiring and culture?
1:09:43 - Co-managed and their vertical
1:13:22 - MSP Titan Questions

Connect more with Damien and Chris:
Damien: https://www.linkedin.com/in/dstevens
Chris: https://www.linkedin.com/in/chrismchalekling/

🎙 Listen on audio:
Apple Podcast: https://podcasts.apple.com/us/podcast/msp-mindset-with-damien-stevens/id1669572779
Spotify: https://open.spotify.com/show/5B1k3Z8qXBGBSCJeSScjBE?si=c5d185c306064520

#msp #managedservices #managedserviceprovider

What if process was your greatest sales tool? In this episode, Jason Caras, co-founder of IT Authorities, reveals how meticulous operations and a culture-first hiring approach helped him scale from bootstrapped beginnings to a $34M MSP. Discover how he transformed customer trust, team culture, and sales performance by making process the heart of the business.

Chapters:
0:00 - Intro
2:10 - What does he attribute to his success?
8:03 - Getting started with his MSP
27:53 - The genius way he differentiated
40:09 - How their process shaped hiring
1:04:49 - Exiting his MSP and mistake made prior
1:18:31 - MSP Titan Questions

Connect more with Damien and Jason:
Damien: https://www.linkedin.com/in/dstevens
Jason: https://www.linkedin.com/in/jasoncaras/

📺 Watch on YT: https://www.youtube.com/@mspmindset

Connect with Damien and Peter:
Damien: https://www.linkedin.com/in/dstevens
Peter: https://www.linkedin.com/in/techno-pete/

📺 Watch on YT: https://www.youtube.com/@mspmindset

Glen Buehler, CEO of Oxygen Technologies, joins Damien on this week's show to share the real story behind one of the wildest MSP turnarounds ever. From $6M to $50M in just 3.5 years, 8 acquisitions, and every deal done self-funded. Glen opens up about how he finds undervalued MSPs, builds alignment with founders, and leads teams through culture-driven transformations that actually scale.

Chapters:
0:00 - Intro
1:21 - From $6M to $50M in 3 years with M&A
16:22 - How they've been so successful with M&A
1:10:31 - MSP Titan Questions

Connect with Damien and Glen:
Damien: https://www.linkedin.com/in/dstevens
Glen: https://www.linkedin.com/in/ghbuhler/

📺 Watch on YT: https://www.youtube.com/@mspmindset

Matt Lee—Senior Director of Security and Compliance at Pax8—sits down with Damien to unpack the future of MSPs. From AI risks to legal landmines in compliance, Matt brings the fire. He shares the brutal lessons from a $3 million ransomware attack and the uncomfortable truth about most MSPs’ inability to prove compliance. If you care about staying alive—and thriving—as an MSP, you can’t miss this one.

Connect with Damien and Matt:
Damien: https://www.linkedin.com/in/dstevens/
Matt: https://www.linkedin.com/in/cybermattlee/

📺 Watch on YT: https://www.youtube.com/@mspmindset

Feeling stuck at $1M in revenue?
Gene Reich was too — until he realized he was meant for more.

In this episode of MSP Mindset, Gene shares the journey from solo tech with a backpack in NYC to running a 30+ employee MSP and launching a SaaS company. He opens up about the identity crisis, the painful lessons, and the strategic mergers that transformed his business. If you’ve ever hit a wall in your MSP growth, this episode is your roadmap.

Chapters:
0:00 - Intro
1:26 - Starting his MSP
5:28 - Getting over the $1M hurdle
12:51 - Growing the company with a merger
29:00 - Growing outside of his MSP
52:00 - Conclusion

Connect with Damien and Gene:
Damien: https://www.linkedin.com/in/dstevens
Gene: https://www.linkedin.com/in/genereich/

📺 Watch on YT: https://www.youtube.com/@mspmindset

Connect with Damien and Chance:
Damien:
Chance: https://www.linkedin.com/in/chanceweaver/
https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/@mspmindset

Mike Jackson bought an MSP (one man shop) with zero tech background and scaled it into a Top 500 provider in less than 10 years. In this episode, Mike opens up about the bold choices that shaped his growth, including why he deleted all his spreadsheets, fired half his clients, and rebuilt culture from the ground up.

Chapters
0:00 Intro
1:01 - Starting his MSP
13:07 - Year one as an MSP
18:40 - Hitting the top 500 in 7 years
26:14 - Resetting Core Values
29:03 - Issues from their fast growth
34:10 - Culture wins and losses
47:03 - Engaging with the team during rapid growth
49:35 - MSP Titan Questions

Connect more with Damien and Mike:
https://www.linkedin.com/in/dstevens
https://www.linkedin.com/in/mike-jackson-1871711/

📺 Watch on YT: https://www.youtube.com/@mspmindset

In this episode of MSP Mindset, Damien interviews Julian Gelfand, co-founder of Always Beyond, a Calgary-based MSP that’s scaling fast—without following the usual rules. Julian shares how he skipped the "build-as-you-go" method and launched with full infrastructure, strategic leadership, and a culture-first mindset that’s helping him smash growth ceilings most MSPs never break through.

Connect with Damien and Julian:
https://www.linkedin.com/in/dstevens
https://www.linkedin.com/in/julian-gelfand-13117a21/

📺 Watch on YT: https://www.youtube.com/@mspmindset

What happens when a visionary tech founder has to throw out his own business model to grow? This episode with Matthew Held, CEO of Manawa Networks, is a brutally honest roadmap through business reinvention, founder separation, and the uphill battle to learn real sales.

Matthew shares the journey from a failed Uber-style IT model to building a proactive MSP that thrives on process and people. He opens up about the hard lessons, including parting ways with a longtime business partner, facing a sales function that wasn't producing, and how building structure was the only path to growth.

Chapters:
0:00 - Intro
1:23 - Starting Manawa
13:49 - Biggest challenge in the beginning
24:55 - What's working now + letting go of a partner
41:23 - What's next after losing your partner?
1:01:55 - MSP Titan Questions

Connect with Damien and Matthew:
https://www.linkedin.com/in/dstevens
https://www.linkedin.com/in/matthewheld/

📺 Watch on YT: https://www.youtube.com/@mspmindset

Time stamps:
0:00 - Intro
1:51 - How compliance unintentionally prepared them for Covid
14:33 - Staying focused on customers
27:26 - How do we drive value
41:41 - MSP Titan Questions

👉 CONNECT MORE WITH:
Damien: https://www.linkedin.com/in/dstevens
John: https://www.linkedin.com/in/johnsnyder-netfriends/

🎙 Listen on audio:
Apple Podcast: https://podcasts.apple.com/us/podcast/msp-mindset-with-damien-stevens/id1669572779
Spotify: https://open.spotify.com/show/5B1k3Z8qXBGBSCJeSScjBE?si=c5d185c306064520

#msp #managedservices #managedserviceprovider

Feeling stalled while competitors surge ahead? Discover how Michael Goldstein, CEO of LAN Infotech, flipped the switch with his MSP—tripling marketing spend, doubling community reach, and future-proofing with AI.

Chapters:
0:00 - Intro
1:23 Burnout as a VAR & Pivot to MSP
6:18 Service Over Shiny Tech
10:26 Pricing Transparency & Relationships
24:32 Pandemic Pivot: Remote & Virtual Events
33:49 Marketing, Marketing, Marketing
44:54 AI & Copilot: First-Inning Opportunities
54:24 MSP Titan Questions

Connect with Damien and Michael:
Damien: https://www.linkedin.com/in/dstevens
Michael: https://www.linkedin.com/in/michaelagoldstein/

📺 Watch on YT: https://www.youtube.com/@mspmindset

Maryann and Jason share the raw, real, and sometimes chaotic journey from launching their business with two people and two cell phones to becoming one of the fastest-growing MSPs in the country. Their story is packed with hard lessons, bold risks, and relentless focus on values, trust, and service. If you're an MSP owner or tech leader looking to scale, this episode is your blueprint.

Connect with Damien, Maryann, and Jason:
Damien: https://www.linkedin.com/in/dstevens
Maryann: https://www.linkedin.com/in/maryann-pagano-62293657/
Jason: https://www.linkedin.com/in/jason-caparoso-b8036114/

📺 Watch on YT: https://www.youtube.com/@mspmindset

In this week's episode, Damien digs into how Ben Debow, CEO of Fortified Data, scaled a niche, database-focused MSP to 50+ staff with near-zero turnover (accomplished this after one crucial hire), mid-market ($1 B+) clients and a culture that prizes unique abilities—all while having the time to start up a new SaaS business.

Chapters:
0:00 - Intro
1:23 - How he started Fortified Data
9:51 - Who's his ideal client?
13:02 - Embracing remote culture
14:41 - Culture - solving the turnover problem
26:44 - Culture - neurodivergent hires
44:40 - Freeing up his time by hiring a President
53:23 - Having an abundance mindset
1:02:04 - His SaaS company
1:10:41- MSP Titan Questions

Connect with Damien and Ben:
Damien: https://www.linkedin.com/in/dstevens
Ben: https://www.linkedin.com/in/bendebow/

📺 Watch on YT: https://www.youtube.com/@mspmindset

Is your MSP stuck circling the same revenue ceiling? Greg Zimmerle smashed his by doubling sales in four years—all from a mindset shift. Live from Pax8 Beyond, Damien unpacks Greg’s step-by-step shift from “chaos operator” to high-growth CEO. If you’re an MSP owner hungry to scale past your current ceiling, this conversation is for you.

Connect with Damien: https://www.linkedin.com/in/dstevens
Connect with Greg: https://www.linkedin.com/in/greg-zimmerle/

📺 Watch on YT: https://www.youtube.com/@mspmindset

In this episode, Anderson Technologies’ Managing Partner Farica Chang reveals how she rocketed from $12-an-hour proofreader to co-owner, doubled headcount to 30, then weathered a brutal revenue cliff when two PE-backed clients pulled back. Hear the tactics, mistakes, and mindset shifts that kept her team—and culture—alive.

Chapters:
0:00 - Intro
1:14 - Getting into Anderson Technologies
8:00 - Her journey to becoming partner
22:30 - From 15 to 30 team members under her leadership
30:50 - Losing 50% of revenue from two clients
36:45 - Learning to let go and trust the team
55:03 - MSP Titan Questions

Connect with Damien and Farica:
Damien: https://www.linkedin.com/in/dstevens
Farica: https://www.linkedin.com/in/farica/

📺 Watch on YT: https://www.youtube.com/@mspmindset

Live at Pax8 Beyond 2025, Jay joins host Damien Stevens to map the next 20-year tech era—agentic AI—plus the hidden $8.45 of services that trail every Microsoft cloud dollar. If you’ve ever wondered how to turn today’s SaaS chaos into tomorrow’s 300% multipliers, this episode is your playbook.

Connect more with Damien and Jay:
Damien: https://www.linkedin.com/in/dstevens
Jay: https://www.linkedin.com/in/jaymcbain/

📺 Watch on YT: https://www.youtube.com/@mspmindset

Tired of feeling trapped in founder-led sales? Vince Gremillion scaled past the “no-man’s-land” every MSP dreads—while hitting 99% CSAT and out-maneuvering private equity threats. In this episode, Damien sits down with Vince, founder of Restech, to unpack the hard-won systems, culture shifts, and acquisition plays that propelled his MSP from a two-man shop to a 40-person powerhouse.

Chapters:
0:00 - Intro
1:07 - Starting Restech
10:00 - Being a Human focused business
13:17 - Enthusiasm vs Passion and finding the right people
18:58 - Teaching by modeling
25:12 - How do you stand out to potential clients?
28:10 - Building a business and personal life
31:44 - Hitting "no-man's land"
41:38 - Showing grace your team
45:50 - Dealing with loss
47:59 - Growing $1M ARR in one year
52:31 - How Restech is going about acquiring
55:37 - MSP Titan Questions

Connect more with Damien & Vince:

• Damien: https://www.linkedin.com/in/dstevens/
• Vince: https://www.linkedin.com/in/vincegremillion/

📺 Watch on YT: https://www.youtube.com/@mspmindset

Want to know why most managed service providers never break the $5 million ceiling?

On today’s episode, Damien sits down live at Pax8 with Shawn Freeman, CEO of Impactful MSP and founder of a $5 million MSP which he sold in 2020. Shawn unpacks the mindset shifts, leadership upgrades, and pricing strategies that let him scale, cash out smart, and still create massive upside for his team. If you’re an MSP owner hungry for real strategy, this episode is your roadmap.

Connect more with Damien and Shawn:
Damien - https://www.linkedin.com/in/dstevens/
Shawn - https://www.linkedin.com/in/shawnfreeman-/

📺 Watch on YT: https://www.youtube.com/@mspmindset

On today's episode, we have on Dan Shapero, President of TeamLogic IT, and we're focusing on scaling MSPs through a franchise model, the mindset and character of successful owners, and the operational systems TeamLogic uses to grow rapidly—launching 30 new MSP offices a year.

Key themes include:
➡️ The $500K–$1M “ticket trap” MSPs often face and how to overcome it
➡️ The importance of culture, process, and peer groups in building scalable MSPs
➡️ Hiring and leadership mistakes, and how Dan now emphasizes compassion and integrity
➡️ Security as the top ongoing challenge in protecting the MSP brand
➡️ Long-term trends like AI, cloud, and offshore labor changing the landscape

Chapters:
0:00 - Intro
2:14 - How Dan got to TeamLogic IT
5:00 - TeamLogic IT's size
7:41 - How they're starting 30 MSPs over the next year
15:40 - How to find owners and why culture matters
26:10 - Why peer groups are important to them
32:42 - Following the system
35:36 - What are some challenges he's faced?
41:33 - What are the challenges he sees MSPs facing?
54:08 - MSP Titan Questions

👉 Connect with Damien and Dan:
Damien - https://www.linkedin.com/in/dstevens
Dan - https://www.linkedin.com/in/danshapero/

📺 Watch on YT: https://www.youtube.com/@mspmindset

What if the secret to scaling your MSP wasn't tech—but customer experience?

In this episode record at Pax8 Beyond, Justin Esgar, CEO of Virtua Consulting, drops a truth bomb: most MSPs fail at the one thing that matters most—hospitality. From spilled milk baby onesies to handwritten birthday cards, Justin walks us through how he's turning CX into a competitive advantage.

✅ Why Justin made “Unreasonable Hospitality” mandatory reading for his team
✅ How your P&L reveals budget for WOW moments
✅ Why zero-touch onboarding is killing your client experience
✅ The $0 gesture that makes you better than 70% of MSPs
✅ CX lessons MSPs must steal from Michelin-star restaurants

👉 CONNECT MORE WITH:
Damien: https://www.linkedin.com/in/dstevens
Justin: https://www.linkedin.com/in/justinesgar/

📺 Watch on YT: https://www.youtube.com/@mspmindset

Would you call your MSP a “family”? Sumeet Sabharwal wouldn’t—and his brutal honesty helped him grow Netgain Technology into one of the top 11 MSPs in North America.

In this episode, Damian talks with Sumeet, CEO of Netgain Technology, about what it takes to scale a PE-backed MSP with real heart and high standards. From radically reshaping company culture to building a full SOC in-house, Sumeet shares lessons in leadership, focus, and execution that any growth-minded MSP needs to hear. Discover how Netgain grew its verticals by up to 36% and why talent, clarity, and accountability matter more than ever.

Chapters:
0:00 - Intro
2:18 - Sumeet joining Netgain as CEO backed by PE
11:33 - Brining in changes
24:07 - As a business, you aren't a family & handling a new team
37:28 - Building in their SOC
46:00 - What Sumeet attributes their growth to
48:30 - MSP Titan Questions
59:00 - What Netgain is doing with AI and why you should start now

Connect with Sumeet and Damien:
Damien: https://www.linkedin.com/in/dstevens
Sumeet: https://www.linkedin.com/in/ssabharwal/

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

In this episode, FusionTek CEO Brian Miller reveals the gritty, self-funded strategy that took his MSP from a 1 man shop to a 100-employee powerhouse through four carefully targeted acquisitions and organic growth. We unpack how he spot-checks culture fit, the metrics he tracks before signing, and why an internship pipeline and AI tooling now power his next chapter of scale.

Connect with Damien and Brian:
Damien: https://www.linkedin.com/in/dstevens
Brian: https://www.linkedin.com/in/brianmillerfusiontek/

Special thanks to Pax8 for letting us record live at Pax8 Beyond in Denver! https://www.pax8.com/en-us/

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

Keith Willis of ECX Systems built a fast-growing MSP by doing things differently—putting his family first, cutting out high-stress clients, and redefining what MSP sales should look like. In this episode, Keith shares exactly how he built a business that gave him time, peace, and profit.

Chapters:
0:00 - Intro
2:00 - Building a Family-First MSP
9:50 - Intentional business building
28:40 - Being intentional with family and business
39:50 - How to properly handle sales at an MSP -
52:16 - Being the MSP for MSPs
1:06:11 - MSP Titan Questions

👉 Connect more with:
Damien: https://www.linkedin.com/in/dstevens
Keith: https://www.linkedin.com/in/taloncc/

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

In this episode, Damien interviews Karen Schell and Melissa Bryant, outgoing and incoming presidents of DP Solutions. Both rose from the trenches of customer-facing roles to lead a thriving MSP with nearly 80 employees. Their journey is full of hard lessons, from choosing to walk away from a major deal that didn’t align with company values, to surviving and thriving after a catastrophic RMM failure that wiped thousands of machines.

Here's some of what we discuss:
✅ How customer service experience can translate into effective leadership
✅ The pivotal decision to walk away from a misaligned large client
✅ How a disaster involving 4,000 wiped OSs unified their team
✅ The mindset that helped them grow from 50 to 78 employees without acquisitions
✅ Why unreasonable hospitality is their growth lever going forward

Chapters:
0:00 - Intro
1:39 - Karen's path to President of DP
6:55 - Melissa's journey to President of DP
14:45 - Evolving through the roles
20:18 - Growing through acquisitions and what they learned
33:29 - Their worst day and what they learned from it
49:22 - How they're growing organically
1:01:03 - Having clients for 30 years
1:04:51 - Why don't we see more women led MSPs?
1:12:32 - MSP Titan Questions

👉 Connect more with Damien, Karen, and Meslissa:
Damien: https://www.linkedin.com/in/dstevens
Karen: https://www.linkedin.com/in/karynschell/
Melissa: https://www.linkedin.com/in/melissabryant5/

🎙 Listen on audio:
Apple Podcast: https://podcasts.apple.com/us/podcast/msp-mindset-with-damien-stevens/id1669572779
Spotify: https://open.spotify.com/show/5B1k3Z8qXBGBSCJeSScjBE?si=c5d185c306064520

#msp #managedservices #managedserviceprovider

Niching your MSP sounds great in theory—but what happens when it means turning away revenue, firing clients, and rebuilding your stack from scratch?

Vinod Paul, President of Managed Services at Align, did exactly that. In this episode, he unpacks the real cost—and real payoff—of going all-in on a single vertical. Learn how his team scaled to 210 staff, ranked #31 on the MSP 501, and did it all without acquisitions or outside capital.

Chapters:
0:00 - Intro
1:28 - How he got to Align
10:38 - Making the bet on automation
14:57 - What does he attribute to their rapid growth?
18:00 - Challenges in niching and having hard conversations
22:04 - The vision to buy into niching
27:36 - What you should do when niching
32:03 - Will they do any m&a?
34:55 - How far out they plan
39:43 - Vinod's thoughts on AI
44:33 - MSP Titan Questions

👉 Connect more with:
Damien: https://www.linkedin.com/in/dstevens
Vinod: https://www.linkedin.com/in/vinodgpaul/

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

➡️ Can improv comedy and boxing make you a better MSP CEO? For Jason Vanzin, the answer was a life-changing yes.

In this episode, Jason Vanzin—founder of Right Hand Technology Group and builder of a Top 500 MSP—gets radically honest about overcoming fear, learning sales as an introvert, and scaling his cybersecurity-first business through process, partnerships, and learning to overcome his fears. From dragging his wife to networking events to crafting a vCISO coaching model, Jason drops real strategies for MSP growth.

👉 Connect with Damien and Jason:
Damien: https://www.linkedin.com/in/dstevens
Jason: https://www.linkedin.com/in/jasonvanzin/
Website: https://www.righthandtechnologygroup.com/

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

#msp #managedservices #managedserviceprovider

👀 Could you grow faster by hiring people with zero tech experience?

I sat down with Danny Perry, CEO of IT Cubed, to learn how he and his co-founder built a Top 500 MSP—by recruiting from the service industry, not résumés. In just three years, they scaled from a startup to a nationally ranked MSP. Danny breaks down the real playbook behind operational maturity, culture-first leadership, and why you may be overlooking your best hires.

If you want a behind-the-scenes look at MSP growth, this one’s a must-watch.

✅ How hiring from hospitality unlocked growth
✅ Why documentation—not certifications—drives team performance
✅ The COO role most MSPs overlook (until it’s too late)

Chapters:
0:00 - Intro
1:20 - From history major to IT business owner
21:39 - His role in their success and how unique hiring helped
35:36 - How they got to the top 500 in 3 years
41:20 - Being intentional about diversity
45:55 - Investing in unconventional hires
1:07:35 - MSP Titan Questions

Connect with Damien and Danny:
Damien: https://www.linkedin.com/in/dstevens/
Danny: https://www.linkedin.com/in/dannyaperry/

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

In this week's episode of MSP Mindset, we sit down with Kayvan Yazd, founder of TruAdvantage, the top-ranked MSP in the San Francisco Bay Area. Kayvan shares how a single mindset shift—starting with a 5AM wake-up and a commitment to internal growth—transformed not only his personal life but also his MSP’s trajectory.

Chapters:
0:00 - Intro
2:04 - His internal change and health journey
17:00 - Internal change before external
29:00 - Daily habit tracker
34:35 - Kayvan's hiring process
40:53 - Why he changed from health care to non-profit
48:46 - Helping his clients with AI
53:06 - His role currently with AI
1:00:21 - MSP Titan Questions

👉 CONNECT MORE WITH Damien and Kayvan:
https://www.linkedin.com/in/dstevens
https://www.linkedin.com/in/kayvanyazdi/

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

In this week's episode, Alex Markov (CEO, Red Key Solutions) shares how losing his right-hand executive pushed him to rethink how he invests in his team, both professionally and personally. But Alex shares so much more:

🟢 The real reason he walked away from 280 break-fix clients
📈 The power of standardization for MSPs
🧠 Why you should teach “life operational maturity" to your team
🛠️ The 11 Pillars of MSP Success

Chapters:
0:00 - Intro
1:25 - Why he let go of 280 break fix clients
7:42 - Focusing in on one business model
11:30 - Why he prefers staying lean
15:34 - The loss of a team member & taking care of your team
29:50 - The importance of learning from others
39:12 - The importance of process and standardization
48:10 - The 11 Pillars of MSP Success
1:00:07 - MSP Titan Questions

👉 CONNECT MORE WITH Damien and Alex:
Damien: https://www.linkedin.com/in/dstevens
Alex: https://www.linkedin.com/in/alex-markov/
Red Key Solutions: https://www.redkeysolutions.com/
Strategy Overview: https://www.strategyoverview.com/

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

In this episode, Wade shares how he and his team used a simple red-yellow-green system to objectively rate every client. What it revealed... 75% of their client base weren't good fits.

But instead of clinging to bad-fit business, Wade built a plan to off board those clients over a year—while simultaneously tightening their sales process and only bringing on new clients who matched their green profile. The result? They didn’t just survive the transition—they grew.

Wade breaks down exactly how they executed this shift without sacrificing revenue, and why their service, employee morale, and long-term growth all improved because of it.

Chapters:
0:00 - Intro
0:59 - Why he started his MSP
13:18 - Why he let go of 75% of his clients
31:36 - How he's able to standardize and scale
37:29 - How does he manage transitions and staying fluid as a business?
50:14 - MSP Titan Questions

👉 CONNECT MORE WITH Damien and Wade:
https://www.linkedin.com/in/dstevens
https://www.linkedin.com/in/wadeyeaman/

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

What does it really take to grow an MSP to $30M+—without private equity, hype, or shortcuts? In this episode, I sit down with Mike Chaput, CEO of Endsight, who scaled his MSP to 150+ employees and over 20 locations across the U.S.

But his story didn’t start there. In fact, Mike’s first business ended in personal bankruptcy—and the lessons from that experience changed everything about how he built Endsight.

Today, Endsight is one of the most operationally mature, client-obsessed MSPs in the industry. And while there's many elements to their success, Mike puts an emphasis on one thing… a “secret” most MSPs ignore.

Here’s what you’ll learn in this episode:
✅ How hitting rock bottom reshaped Mike’s leadership philosophy
✅ Why most MSPs plateau (and how Mike broke through it)
✅ The hidden force that drives culture, clarity, and scale
✅ How Endsight scaled without taking a dime of private equity

Chapters:
0:00 - Intro
2:03 - Bankruptcy at his first business, then starting Endsight
10:49 - Where Endsight is now
14:50 - What he attributes to Endsight's success (it starts with vision)
39:55 - How do I create a BIG enough vision
46:44 - Growth through acquisition and how they did it
53:33 - How does he differentiate?
1:07:51 - Titan Questions

👉 CONNECT MORE WITH Damien and Mike:
https://www.linkedin.com/in/dstevens
https://www.linkedin.com/in/michaelchaput/

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

👀 What if your biggest setbacks were actually your superpowers in disguise? That’s the story of Chris Friel, CEO of VoDaVi Technologies, who went from a blue-collar, hands-on upbringing and dropping out of high school… to building a respected, high-performance MSP known for elite customer service, deep trust, and fierce loyalty.

This episode isn’t just about business—it’s about resilience, owning your path, and building a company on your own terms.

Here are some powerful lessons I learned from Chris:

✅ You Don’t Need a Degree—You Need Drive
✅ You and Your Team Need Critical Thinking, not Just Technical Knowledge
✅ Success Comes From Owning Who You Are
✅ Efficiency Creates Capacity for Excellence

Chapters:
0:00 - Intro
2:05 - Starting his MSP
16:10 - Why is customer service to important to him?
40:32 - Overcoming being misunderstood
52:10 - MSP Titan Questions

👉 CONNECT MORE WITH Damien and Chris:
https://www.linkedin.com/in/dstevens
https://www.linkedin.com/in/frieltechnologies/

🎙 Listen on audio:
Apple Podcast: https://podcasts.apple.com/us/podcast/msp-mindset-with-damien-stevens/id1669572779
Spotify: https://open.spotify.com/show/5B1k3Z8qXBGBSCJeSScjBE?si=c5d185c306064520

#msp #managedservices #managedserviceprovider

Most MSPs are still “watching” AI—Shane Naugher is already helping clients with it (and also buliding a second company around it!).

But, that's not where he started out. After nearly 25 years in business, Shane made a major pivot. He realized he wasn’t building a company—he was building a lifestyle business, something that wouldn't carry over to his family and loved ones. That realization kicked off a transformation: where he hunkered down and learned how to build his MSP into something that will last.

Also, Shane shares the many ways his MSP is embracing AI and helping clients take advantage of it. But we have to be careful that we're not learning it since it's the new flashy tool, but studying it to discover the business outcomes that your partners would benefit from.

Here are 5 powerful lessons I learned from Shane in this episode:
✅ Make your MSP into an Asset, Something that will last beyond you
✅ AI Is the Future—But Automation Is the Foundation
✅ Your clients want you to lead with AI
✅ You Don’t Need Developers to Build an AI-Enabled MSP
✅ Internal Automation Creates External Opportunity

Chapters:
0:00 - Intro
2:05 - Starting his MSP
10:02 - Switching from a lifestyle business to an asset
13:59 - Leaning into automation early
18:21 - How Shane is using AI now and what that looks like
49:39 - MSP Titan Questions

👉 Connect more with Damien and Shane:
https://www.linkedin.com/in/dstevens
https://www.linkedin.com/in/shanenaugher/

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

👀 How do you go from $600K to $22 million in just 10 years—without private equity backing? That’s exactly what Aaron Underhill, CEO of Dedicated IT, pulled off. He’s adding over $100K in MRR every quarter and may be one of the fastest-growing MSPs in the country.

But Aaron’s growth isn’t about hype—it’s about strategy, sacrifice, and staying rooted in his why. From hyper-niching in healthcare to building pods for better client experience, his model is bold, refined, and deeply intentional.

Here are the five biggest lessons I learned from Aaron:
✅ Define the Destination First
✅ Vertical Specialization Drives Efficiency & Margin
✅ Scaling Requires Structure & Sacrifice
✅ Growth Without Cash Flow Strategy Will Break You
✅ You Must Grow First to Lead Others to Growth

Chapters:
0:00 - Intro
1:14 - From 600k to 20M in revenue
7:11 - Figuring out their niche
15:36 - What does he attribute to his growth (it involved his niche)?
21:11 - What does 100k MRR growth look like (per quarter)
25:30 - What he's learned from this growth (know your path and use your size)
32:05 - What challenges has he's faced?
40:00 - Leading yourself first
52:56 - MSP Titan Questions

👉 CONNECT MORE WITH Damien and Aaron:
https://www.linkedin.com/in/dstevens
https://www.linkedin.com/in/aaron-underhill-11b9b251/

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

👀 What if you could build a fully remote MSP, dominate a niche, win dozens of culture awards, and have virtually zero turnover on your service desk? That’s exactly what Amber, CEO of Parasol Alliance, has done.

In this episode, she breaks down how her team of over 80 employees — spread across 9 states — landed on the MSP 501 list at #4, all by doing things differently than most MSPs.

Here are five major lessons I learned from Amber:

✅ Culture is EVERYTHING (Especially When You’re Fully Remote)
✅ Lead with Strategy, Not Just Support
✅ All-Inclusive Pricing Builds Trust
✅ Focus on One Niche to Scale Faster
✅ Don’t Wait to Fire Underperformers

🎧 Chapters:
0:00 - Intro
1:32 - How she started Parasol Alliance
9:09 - Having her team work fully remote
11:50 - How not knowing the industry helped her make a better MSP
13:20 - Why the senior living niche? + how they lead their clients with strategy
27:18 - Deep dive into their work culture
39:00 - Walls they've hit + how they handle standardization + diving deeper into their process
50:51 - How they're handling AI
55:53 - MSP Titan Questions

👉 CONNECT MORE WITH :
https://www.linkedin.com/in/dstevens
https://www.linkedin.com/in/amberbardon/

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

👀 What happens when an MSP is started by a finance and sales expert instead of an engineer? That’s exactly what Adam Barney and his business partner did with Framework IT, and the results speak for themselves.

Because they couldn’t do the tech work themselves, they were forced to scale/hire fast, build processes early, and master sales & marketing—leading to massive growth and a unique pricing model that rewards efficiency.

Here are five powerful lessons I learned from Adam about scaling an MSP strategically:

✅ Not Being a Tech Founder Can Be an Advantage
✅ The Wrong Clients Will Hold You Back
✅ A Unique Pricing Model Can Be a Game-Changer
✅ Fear Holds Back More MSPs Than Competition
✅ Peer Groups Can Accelerate Growth by Years

Chapters:
0:00 - Intro
2:07 - Starting an MSP with no IT background - had to hire fast
15:22 - Don't sale to just anyone + their unique pricing model
37:47 - How long it takes to get clients aligned on the pricing model
53:17 - Why peer groups are important
59:55 - MSP Titan Questions

👉 CONNECT MORE WITH:
https://www.linkedin.com/in/dstevens
https://www.linkedin.com/in/adam-barney-9810679/

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

👀 What if your MSP could achieve world-class customer service, a rock-solid culture, and top-tier talent—all while scaling efficiently? That’s exactly what Bryon Beilman, CEO of IUVO, has done. With an NPS score of 80 (more than double the MSP industry average of 38!) and an average employee experience of 24 years, he's effectively built his MSP into the top 500.

Here are the five biggest lessons I learned from Bryon about scaling an MSP the right way:
✅ Leadership at the Edge Empowers Your Team
✅ Culture Isn’t a Buzzword—It’s a Strategy
✅ Customer Service is the Real Differentiator
✅ Think Long-Term: Invest in People & Process

Join my beta reader list for the upcoming book! ►► https://go.servosity.com/betareader

👉 CONNECT MORE WITH:
https://www.linkedin.com/in/dstevens
https://www.linkedin.com/in/bbeilman/

📖 Get Bryon's new book: https://a.co/d/4R7GIU6

Chapters:
0:00 - Intro
1:42 - Bryon's start
7:11 - Managing the process, not the employee
15:20 - How does his MSP differentiate?
25:42 - The importance of culture
31:05 - Leadership at the- edge
39:15 - MSP Titan Questions

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

👀 How do you scale from an average MSP ($1.2M in revenue) to $18M all while slowly taking work off your plate? That’s exactly what Will Nobles, CEO of Vector Choice, did—and his secret wasn’t just hard work. It was a total mindset shift.

Will went from working non-stop to building a team and process that runs without him, unlocking the freedom to start multiple businesses, coach MSPs, and spend more time with his family.

Here are the five biggest lessons I learned from Will about breaking past growth plateaus and building a business that doesn’t own you:

✅ Get Out of Your Own Way
✅ Charge What You’re Worth—And Then Some
✅ Marketing Is a Process, Not a Gamble
✅ You Can’t Scale Without Letting Go
✅ Mindset Determines Everything

Chapters:
0:00 - Intro
1:36 - How Will got into IT
4:17 - Starting Vector Choice (his MSP) and growing to $18M
17:33 - His break throughs and overcoming himself
29:58 - Why your MSP needs an EA and why it's sooner than you think
34:00 - Why did he charge so little in the beginning?
39:20 - How Will manages to only spend 5-6 hours per week with Vector Choice
53:17 - Advice for those getting burnt out
59:37 - MSP Titan Questions

👉 CONNECT MORE WITH:
Damien: https://www.linkedin.com/in/dstevens
Will: https://www.linkedin.com/in/willnobles/

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

#msp #managedservices #managedserviceprovider

👀 I’ve been interviewing high-growth MSPs, but a certain part of Nick Regali’s story really stood out. He’s running a lean team, nearly doubling the revenue per employee of most MSPs, all while traveling the country in his RV and managing offices on both coasts.

How? It wasn’t luck—it was intentional leadership, culture building, and mindset shifts. And it didn't happen overnight either.

Here are the five biggest lessons I learned from Nick about scaling smarter, not harder:

✅ Culture Isn’t Fluff—It’s Strategy – Nick rebuilt his entire team around core values that drive performance.
✅ The Right People Make Freedom Possible – Running an MSP from an RV across the country? That only works if you’ve got a team you fully trust.
✅ Perfection Kills Progress
✅ Let Go of Bad Clients—Even if It Hurts – Not every dollar is worth it.

💡 If you’re an MSP CEO or executive chasing both business success AND personal freedom, this episode is for you.

Chapters:
0:00 - Intro
1:14 - His start into the MSP space
2:57 - How he's built a highly efficient team (double revenue per employee)
10:00 - Running his MSP from an RV, and how his team made it possible
18:24 - How do I build a dependable team?
27:46 - The importance of core values when building your team
31:53 - What ways did Nick have to change to fun a successful business?
52:27 - Removing wrong clients
57:38 - MSP Titan Questions

👉 CONNECT MORE WITH :
https://www.linkedin.com/in/dstevens
https://www.linkedin.com/in/nickrigali/

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

That’s exactly what Marvin B. (aka Uncle Marv) has done with MB Systems and Uncle Marv’s IT Business Podcast. Instead of chasing non-stop growth, Marv designed his business intentionally—one that gives him time freedom, financial stability, and the ability to work with clients he actually enjoys.

Here are several powerful takeaways from my conversation with Marv about defining success on your own terms:

✅ Success Isn’t About Size—It’s About Alignment
✅ Small Doesn’t Mean Struggling
✅ Work With Clients, Not Against Them
✅ Define YOUR Version of Success

Chapters:
0:00 - Intro
1:07 - Staying small by design
11:08 - His niche
16:05 - How do you set boundaries?
19:54 - Advice for those who want to stay small
24:29 - Starting Uncle Marv's IT Business Podcast
30:25 - Lessons learned from hundreds of podcast interviews
33:56 - What is he looking forward to?
40:17 - Resources for those wanting a small MSP
43:40 - Conclusion

👉 CONNECT MORE WITH:
Damien: https://www.linkedin.com/in/dstevens
Marvin: https://www.linkedin.com/in/marvinbee/

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

#msp #managedservices #managedserviceprovider

👀 What if you lost half your support team in one year? For Luke Downing, that wasn’t just a hypothetical—it was his reality. But instead of accepting constant turnover as the norm, he built one of the best places to work in Virginia and turned his MSP into one of the most profitable in the Taylor Business Group.

Luke didn’t just fix his hiring problem—he transformed his MSP. Here are five major takeaways from our conversation:

✅ Retention Problems Are Expensive—Solve Them First – High turnover isn’t just a hassle—it’s a profit killer.
✅ Leadership is Harder Than Technology – Managing servers is easy—managing people is where the real challenge lies.
✅ Hire for Values, Train for Skills – The best hires aren’t always the most experienced.
✅ You Can’t Deliver World-Class Service on Budget Pricing – Luke had to rethink pricing and charge what his MSP was truly worth.
✅ Work-Life Balance Attracts (and Keeps) Top Talent

00:00 Intro – What if you lost half your team in a year?
01:45 - Starting an MSP and figuring out how to fix people problems.
30:12 - How he learned to attract the right people that fit their culture
37:23 - What Luke attributes to his company's growth: Peer Groups, improving pricing, and caring for people.
51:52 - What's the biggest challenge he's faced?
58:21 - MSP Titan Questions

👉 CONNECT MORE WITH:
Damien: https://www.linkedin.com/in/dstevens
Luke: https://www.linkedin.com/in/luke-downing-01b9955/

🎙 Listen on audio:
Apple Podcast: https://podcasts.apple.com/us/podcast/msp-mindset-with-damien-stevens/id1669572779
Spotify: https://open.spotify.com/show/5B1k3Z8qXBGBSCJeSScjBE?si=c5d185c306064520

#msp #managedservices #managedserviceprovider

Chapters:
0:00 - Intro
1:37 - Peter's growth story, from college dropout to MSP CEO
12:28 - Predictions can be tricky + how relationships were crucial to their growth
22:57 - How he built his MSP to $20M in revenue + moving on from it to being CEO of New Charter Technologies
52:30 - Why is New Charter a platform
1:02:35 - Why can MSPs be hard to scale? Other people businesses (lawyers) have huge companies that scale.
1:06:02 - What is his view on M&A?

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi

🤝 Connect with Peter: https://www.linkedin.com/in/petermelby/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

#msp #managedservices #managedserviceprovider

Most MSPs stay stuck because they avoid sales, underprice their services, and resist stepping out of their comfort zones. In this episode, Jeff Newton, Co-Founder of Cyft, reveals the key mindset shifts and strategies needed to scale your MSP. Learn how to break through growth barriers, hire for strengths, and hold yourself accountable for real progress. If you're ready to stop playing small, listen now and start building the MSP you actually want!

Chapters:
1:17 - Biggest challenges facing MSPs
11:20 - Getting out of my comfort zone and embrace being bad (only for a time)
20:33 - How do I hire someone when I have a deficit of skill? How do I make sure both of us are set up for success?
30:22 - Do I take the sales journey or do I hire it out?

🤝 Connect with Jeffrey: https://www.linkedin.com/in/jsnewton/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

🎙 Listen on audio: How to Stop Playing Small and Build a Multi-Million Dollar MSP
Apple Podcast: https://podcasts.apple.com/us/podcast/msp-mindset-with-damien-stevens/id1669572779
Spotify: https://open.spotify.com/show/5B1k3Z8qXBGBSCJeSScjBE?si=c5d185c306064520

#msp #managedservices #managedserviceprovider

Joshua Skeens, CEO of Logically, started his career as employee number four at an MSP and eventually rose to the rank of CEO (with 300 employees). Along the way, he had to reinvent himself at every stage—what worked at five employees didn’t work later on, it's been a constant journey of constant growth. His biggest lesson? Success isn’t about the tech—it’s about the people.

In this episode, Joshua shares how he navigated the challenges of rapid growth, overcame imposter syndrome, and learned to delegate effectively to scale his company. If you’re looking to level up your leadership and build a thriving MSP, don’t miss this conversation!

Chapters:
0:00 - Intro
1:17 - From farm boy to IT
10:42 - From employee #4 to CEO with 300 team members + learning how to lead and motivate team members
20:18 - Letting go as the CEO, preventing burnout for yourself and your team, and empowering your employees
29:39 - Learning how to change your mindset and grow
36:54 - The importance of seeing your team members as individuals
45:04 - The importance of gratitude in his life and how he instills it into their culture
53:02 - Joshua's take on PE and why it's a good thing depending on the person
1:01:05 - MSP Titan Questions

📧 Sign up for early access to my book and be a beta reader: https://go.servosity.com/betareader

🤝 Connect with Joshua: https://www.linkedin.com/in/joshuaskeens/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

Feeling stuck as a small MSP? So was today's guest, Kevin Barros, CEO of The Computer Company. He and his team took a step back and realized they were surrounded by MSPs with hundreds team members. Instead of feeling discouraged, they decided to hunker down and grow—because if those MSPs could do it, so could they.

Check out today's episode to learn how Kevin scaled his MSP so quickly!

Chapters:
0:00 - Intro
1:27 - Where his MSP is today and where they see themselves going in the future - from a single person startup in 2017 to currently having 45 team members.
11:10 - What did they do to grow so quickly?
16:11 - What advice would he give his former self?
18:49 - What is he looking forward in the industry? (Ai)
20:53 - The importance of listening to your clients.
24:15 - Conclusion

👀 Check out Growcon for 2025: https://growcon.com/

🤝 Connect with Kevin: https://www.linkedin.com/in/kevin-barros-a55a2ba9/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

In this episode of MSP Mindset, Damien Stevens interviews Jay Papasan, co-author of the bestselling book The ONE Thing. Jay shares how focusing on your “one thing” can transform your MSP, helping you achieve more by doing less. They discuss the power of purpose, the science of time-blocking, and how to overcome distractions to stay focused on what truly matters. Whether you're feeling overwhelmed or seeking clarity to grow your business, this episode is packed with actionable strategies to take your MSP to the next level.

Chapters:
0:00 - Intro
1:18 - We have it all wrong with "priorities"
4:20 - How do I get to my one thing? The backstory to how Jay got there.
14:21 - How they implemented the one thing as they wrote the book.
21:15 - Honing in on your purpose and letting it drive your focus.
33:11 - Cheating on your time. Why putting boundaries around work is healthy.
40:39 - Time blocking and structuring your day around your one thing.
55:57 - Using the correct model to approach your purpose.
1:01:50 - Conclusion

📧 Sign up for early access to my book and be a beta reader: https://go.servosity.com/betareader

🤝 Connect with Jay: https://www.linkedin.com/in/jaypapasan/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

As we continue our journey to interview 100 of the top MSPs on the planet, my mission brings me to Jason Caras, CEO of IT Authorities. Jason didn’t just grow his MSP to seven figures—he and his partner managed to hit eight figures. But here’s the question: what did Jason and his partner do in their MSP that led to such massive growth? It came down to three things they executed really well: 1). Documentation: Every process was documented, down to turning off the AC. This enabled them to grow faster since there was one consistent way for things to be done. 2). Automation: If a task could be automated to allow for better efficiency, they went for it. 3). Culture: Their culture was focused on personal development and treating others as they would want to be treated. Their priority was to work on themselves before working on the MSP.

Chapters:
0:00 - Intro
1:48 - Building a successful MSP through documentation and automation
6:30 - Building a successful MSP through culture that focused on personal development for the team
17:40 - Conclusion

👀 Check out Growcon for 2025: https://growcon.com/

🤝 Connect with Jason: https://www.linkedin.com/in/jasoncaras/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

Building a thriving company culture is critical as an MSP scales, but it requires intentionality and adaptability. In this episode, we have on Mark Jamieson, CEO of 2W Technologies, who has cultivated a collaborative, recognition-driven culture at his growing 70-person firm, sharing strategies for reducing employee turnover. We also explore the benefits of specializing within a specific industry vertical and technology stack, as opposed to a generalist approach. Finally, Mark shares insights on future-proofing an MSP business, highlighting his organization's 1). early adoption of cloud infrastructure and 2). their current innovative use of AI to enhance service delivery.

Chapters:
0:00 - Intro
1:59 - Getting into 2W Technologies
10:20 - Niching and being an early adopter of the cloud
28:40 - Intentionality with culture
47:36 - Titan Questions
52:40 - Adapting with AI and helping clients now
1:09:07 - Conclusion

📧 Sign up for early access to my book and be a beta reader: https://go.servosity.com/betareader

🤝 Connect with Mark: https://www.linkedin.com/in/jamiesonmark/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

🎙 Listen on audio:
Apple Podcast: https://podcasts.apple.com/us/podcast/msp-mindset-with-damien-stevens/id1669572779
Spotify: https://open.spotify.com/show/5B1k3Z8qXBGBSCJeSScjBE?si=c5d185c306064520

#msp #managedservices #managedserviceprovider

On this week's episode, I ask Arlin Sorenson, VP of Ecosystem Evangelism at ConnectWise, about the biggest challenge facing MSPs. His response? Sales. Specifically, he explains why MSPs with under $5 million in revenue must embrace owner-led sales and why in order to see your sales grow, you need to change your mindset.

Chapters:
0:00 - Intro
1:29 - Taking ownership of sales, especially the owner
15:25 - Marketing vs sales first
20:10 - Common sales problems coming up in peer groups
28:59 - Legacy and why it's important

👀 Check out Growcon for 2025: https://growcon.com/

📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS

🤝 Connect with Arlin: https://www.linkedin.com/in/asorensen/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

If you're thinking about exiting your MSP—whether soon or further down the road—today's episode is a must-watch. Mahen Gundecha, a seasoned M&A advisor with the Bristol Group, joins us to discuss what you need to know about M&A for MSPs in 2025. It's always better to be prepared because none of us knows what life may throw at us.

Chapters:
0:00 - Intro
1:02 - Mahen's M&A background
6:30 - There's never a perfect time
16:50 - What is out of my control?
31:05 - What can I control?
36:50 - A partial exit
44:45 - Who are the buyers?
48:18 - How much time will I spend + importance of an advisor
1:00:57 - Other key advisor needs
1:09:28 - Low and highs in evaluations
1:15:18 - Biggest lesson learned

🤝 Connect with Mahen: https://www.linkedin.com/in/bristol-group/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

As an MSP owner or executive, it's easy to overlook the importance of giving sales the runway it deserves. We often want quick results, but unfortunately, that's not how sales and marketing work—especially in the MSP world. In today's episode, Mike Booth, VP of Sales and Marketing at Tobin Solutions, shares his proven sales strategy (successfully implemented at other MSPs) and the attitude towards sales your MSP needs to adopt to achieve growth.

Chapters:
0:00 - Intro
0:48 - Becoming VP of sales at Tobin
7:04 - Proper expectations and commitment
23:36 - Building an outbound team
29:42 - You have to commit
37:50 - Conclusion

👀 Check out Growcon for 2025: [https://growcon.com/](https://growcon.com/

🤝 Connect with Mike: https://www.linkedin.com/in/mikebooth-wi/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

Does getting past the $1M hurdle feel like an impossible challenge? For Ron Oppermann, Co-Founder of E3 IT Services, breaking through their $600k revenue ceiling and 5% yearly growth seemed daunting. But that’s when Ron had a breakthrough. In this week’s episode, he shares how he and his partner leveled up and set their MSP on an entirely new trajectory—one they never thought possible until now.

Chapters:
0:00 - Intro
1:37 - Committing to Growth
29:07 - MSP Titan Questions

🤝 Connect with Ron: https://www.linkedin.com/in/ron-oppermann-3759617a/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

In this week's episode, we recorded live at Growcon with Rob Rae, CVP of Community and Ecosystems at Pax8, and asked him two big questions. What is the current biggest challenge for MSPs and what in the industry is going to change over the next decade?

Chapters:
0:00 - Intro
1:32 - Biggest challenge for MSPs
15:25 - What's going to change over the next decade?
32:20 - Final questions

👀 Check out Growcon for 2025: https://growcon.com/

🤝 Connect with Rob: https://www.linkedin.com/in/robtrae/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

In this episode of MSP Mindset, Damien Stevens explores how Gerry Miller built a mission-driven MSP (Cloudticity) by aligning his business with a greater purpose. Gerry reveals how his focus on client outcomes and passion for healthcare innovation has helped him revolutionize the industry while staying true to his core values. From leveraging automation to scaling with intention, learn how Gerry’s commitment to purpose drives his company’s success. It's time to rethink the role of purpose in your business strategy.

Chapters:
0:00 - Intro
1:27 - His passion for healthcare
6:46 - Why start Cloudticity?
11:05 - Purpose driven + speeding up health care
35:04 - Hiring & remote work culture
44:10 - His personal mission
50:42 - MSP Titan Questions

🤝 Connect with Gerry: https://www.linkedin.com/in/gerrymiller/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

Struggling to let go and share tasks you're handling with your team? We've all been there—and some of us might still be there! That's why, in this episode, John Snyder, CEO of Net Friends, shares his story of managing an astounding 45 direct reports and how he learned to start letting go and being intentional to enable his business to grow.

Chapters:
0:00 - Intro
1:12 - From tech to CEO/owner
10:15 - Letting go and being intentional
22:55 - Building something you want to show up for
35:04 - Advice to younger self 10 years ago
39:39 - Current biggest challenge

👀 Check out Growcon for 2025: https://growcon.com/

🤝 Connect with John: https://www.linkedin.com/in/johnsnyder-netfriends/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

🎙 Listen on audio:
Apple Podcast: https://podcasts.apple.com/us/podcast/msp-mindset-with-damien-stevens/id1669572779
Spotify: https://open.spotify.com/show/5B1k3Z8qXBGBSCJeSScjBE?si=c5d185c306064520

#msp #managedservices #managedserviceprovider

In 5 years, will your MSP be on top or heading toward extinction? In this week's episode, Bob Coppedge, CEO of Simplex-IT, emphasizes the need for MSPs to continuously evolve their business strategies and adapt to the constant changes and innovations in the industry. He also shares a unique marketing strategy that most MSPs overlook—probably because it takes time to get rolling. But once going, it's a lead generation machine.

Chapters:
0:00 - Intro
1:35 - Hybrid delivery model
13:51 - Being flexible for your clients
24:00 - Your MSP must be evolving
38:03 - Handling fear or optimism around AI
46:44 - His marketing secret
52:44 - How to know when to adapt
56:16 - MSP Titan Questions

🤝 Connect with Bob: https://www.linkedin.com/in/rlcoppedge/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

Wilson Bautista, CEO of Jun Cyber, joins us live at Growcon to discuss his MSP's path to insane growth (in 4 years it's grown a remarkable 647.5%!). Two things really stood out that all MSPs should pay attention to: 1) his willingness to adapt and embrace new technologies, especially AI-powered tools, has been a driving force behind June Cyber's exponential growth, and 2) he emphasizes the importance of cultivating strong leadership skills among his team, sharing his own experiences in the Marine Corps and how it shaped his approach to building a successful MSP. If you want to know what it takes to grow your MSP by over 600% in four years, then check out today's episode.

Chapters:
0:00 - Intro
2:20 - His biggest current challenge
7:05 - His journey
11:33 - What would he say to his younger self?
13:17 - AI and implementing it now
18:45 - Developing leaders
26:00 - Wha’ts exciteing now?
28:52 - Conclusion

🤝 Connect with Wilson: https://www.linkedin.com/in/bautistawilson/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

In this week's episode of MSP Mindset, Corey Kirkendoll, one of the top 500 MSPs, shares the unique approach he took when starting his MSP and how it continues to shape his company today. There were two elements he focused on early that many of us ignore... 1). He began by intentionally saying "no" to clients who weren't the right fit, foregoing short-term financial gains because he had a clear vision for his business. 2). Corey emphasized the importance of building trust with clients and integrating IT into their overall business strategy, rather than merely providing technical support. Looking ahead, he shares how his company is now generating revenue by helping clients leverage AI to enhance their business operations, and he was able to start having these conversations because of point 2 and how he integrated himself into their business strategy.

Chapters:
0:00 - Intro
1:55 - His beginnings
9:57 - Starting his MSP, saying "no" early, and building trust
32:20 - Handling finances, working on the business, and know what you want
58:38 - MSP Titan Questions
1:15:06 - Conclusion

🤝 Connect with Corey: https://www.linkedin.com/in/coreykirkendoll/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

Where would your MSP be if it lost 90% of its revenue? For many of us, that would mean closing the doors. But not for Seann. It was a tough journey, and difficult decisions had to be made, including letting people go. Yet, he found a way to rebuild what was lost and make it even better than before.

Chapters:
0:00 - Intro
1:10 - His beginning & losing 90% of revenue
10:40 - Growing back
36:37 - Conclusion

📈 Improve your sales with Marketopia: https://marketopia.com/

🤝 Connect with Seann: https://www.linkedin.com/in/seann/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

Forget the traditional resume - Keith Schoolcraft, founder of A COUPLE of GURUS, is on the hunt for the unconventional. From gumball machine technicians to camp counselors, he has a knack for spotting potential. His people-first approach (from clients to employees) has been the "secret" behind his company's 22-year success story, as he's built a culture that celebrates passion, integrity, and the willingness to learn. So if you'd like to learn how to improve your hiring + bring out the most from your team, then check out today's episode.

Chapters:
0:00 - Intro
1:17 - His beginnings
6:58 - How he got to the top 500
20:35 - Engaging clients with AI
29:06 - Passion for people - hiring unconventional people
56:39 - MSP Titan Questions

🤝 Connect with Keith: https://www.linkedin.com/in/keith-schoolcraft-589440/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

Sergey Poltev shares his fascinating journey from growing up in Russia, where he learned hacking as a teenager, to starting an internet cafe and then fleeing to the US and Canada to start his own business. Eventually he built a successful MSP, now focusing on cybersecurity education and leveraging his unique background to approach the topic. He also shares some advice for MSPs looking to expand beyond their locals markets, as he now has locations in Canada and the US.

Chapters:
0:00 - Intro
1:27 - How he got here (in involves the mafia!)
21:00 - Starting his MSP
25:22 - His focus on cybersecurity
43:40 - Where is Sergey now?
52:10 - MSP Titan Questions

🤝 Connect with Sergey: https://www.linkedin.com/in/sergeypoltev/
📖 Get his book for your clients: https://a.co/d/78AJMy3
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

Chris Vincent's MSP has remained a fixture in the MSP top 500 for over a decade. In this episode, he shares how his company's unique co-managed model has allowed them to serve clients ranging from 250 to 40,000 users. Chris discusses the challenges of transitioning from a hardware-focused business to a recurring revenue model, and the importance of investing in people, processes, and systems to scale effectively. He also reveals insights into his company's diversification into verticals like healthcare and energy, and his vision for the future impact of AI on the MSP industry. If you'd like learn what Chris has done to be ranked so highly for 11 years in a row, then check out today's episode.

Chapters:
0:00 - Intro
1:46 - The beginning and pivoting to enterprise customers
5:55 - Their customers: 250+ users
10:25 - Nationwide reach
13:49 - Breaking the rules & knowing what you want
16:44 - Starting fully managed services before anyone else
21:02 - Delivering on a variety of verticals
29:47 - How’s he’s been in the top 500 for years
34:44 - MSP Titan Questions

📈Sign up for Growcon today! https://growcon.com/

🤝 Connect with Chris: https://www.linkedin.com/in/chris-vincent-904b7913/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

On this week's episode, Morris Tabush, CEO of Tabush Group (a top 150 MSP) joins the show to share what he's done to elevate his MSP to it's present heights and how he's managed to stand out in the crowded NYC market (it didn't come without it's challenges - like cutting 50% of clients...).

📈Sign up for Growcon today (it's free!): https://growcon.com/

🤝 Connect with Morris: https://www.linkedin.com/in/morristabush/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

Explosive growth can be both exhilarating and treacherous for MSP owners. In this episode, Marcus Olson, the founder of Pliancy, pulls back the curtain on his company's remarkable transformation from a traditional consulting firm to a cloud-focused powerhouse - and the humbling challenges that followed. As Pliancy's rocket-fueled expansion gave way to a "growth crater," Marcus was forced to confront the limitations of his leadership approach, learning hard lessons about setting realistic expectations, communicating transparently, and prioritizing personal growth to navigate turbulent times. If you're looking to grow you MSP, then check out today's episode and see what's on the other side of extreme growth.

📈Sign up for Growcon today! https://growcon.com/

🤝 Connect with Marcus: https://www.linkedin.com/in/marcusolson/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

In this episode, Harjit Singh of Transacta Capital shares insights on how smaller MSPs can leverage creative financing to fund MSP acquisitions and drive growth. He shares how MSPs in the $250k-$500k EBITDA range can utilize SBA loans and peer financing to acquire other firms, without the need for private equity; how community banks and credit unions may be more willing to provide acquisition financing compared to larger institutions, and how to overcome the "mindset roadblock" that holds back many MSPs from pursuing M&A. If you're looking to grow through strategic acquisitions, don't miss Harjit’s insights on MSP M&A financing.

🕵️Check out IT by Design: https://itbd.net/
🖊️Sign up for Build IT 2025: https://itbd.net/live/

🤝 Connect with Harjit: https://www.linkedin.com/in/harjits/
🤝 Check out Transacta Capital today: https://transactacapital.com/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

In this episode, Harold Mann, the Co-founder of Mann Consulting (a top 500 MSP based in San Francisco), shares insights on turning employee complaints into operational advantages and emphasizing the importance of building a culture that encourages feedback and using it to drive continuous improvement. He discusses practical examples of enhancing efficiency through automation, the need for IT professionals to set boundaries and prioritize employee well-being, and potential for AI in the near future.

Chapters:
0:00 - Intro
1:57 - Why he started
5:27 - Saying "yes" too much
11:34 - Operational Efficiency
25:30 - Creating a culture of self-care
31:10 - His niche
37:55 - What does he attribute to his growth?
43:04 - Not burning out in IT
53:02 - MSP Titan Questions
1:07:17 - Conclusion

📈Sign up for Growcon today! https://growcon.com/

🤝 Connect with Harold: https://www.linkedin.com/in/hmann/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

AI is the wave of the future, and if you wait too long to jump on, it could come back to bite you... Fortunately, on today's episode, Jimmy Hatzell, CEO of Hatz AI, joins the show to discuss how your MSP can make money with AI right now, and what you should be doing to prepare. Because the MSPs that learn to leverage AI now are positioning themselves well for 3-5 years down the road. Don't get left behind in the rise of AI.

0:00 - Intro
0:54 - Are MSPs making money from AI?
6:07 - Don't be scared of AI
14:21 - How do I prepare my MSP for AI?
18:16 - Real world cases for AI
31:22 - How to be a leader in AI for your clients
38:43 - Putting your team on AI
41:31 - What Jimmy's excited about with AI
45:17 - AI trends now

🕵️Check out IT by Design: https://itbd.net/
🖊️Sign up for Build IT 2025: https://itbd.net/live/

🤝 Connect with Jimmy: https://www.linkedin.com/in/hatzell/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

On this week's episode, Jeffrey Newton, co-founder of Cyft, shares how he broke operations at an MSP because of insane sales, adding $3 million in recurring revenue in just 28 months. Insane growth is possible for your MSP, but are you willing to pay the price that growth requires? For Jeff's MSP, the owner had to allocate serious resources toward growth and the ROI wasn't overnight... And are you willing to take on the challenges that quick growth brings with it? For Jeff's MSP, their operations was completely broken by the sales team (good problem to have) and they had to make a tough decision on how to fix it. If you'd like to learn how Jeff created insane growth while also having to fix operations, then listen to today's episode.

Chapters:
0:00 - Intro
2:30 - Jeff's Evolution
8:17 - Getting humbled by sales
15:14 - Being challenged (goal of 50% growth per year)
17:42 - Breaking operations
26:27 - Fixing operations and hard conversations
38:45 - Everything must in line
44:11 - Having the right mindset for sales as the owner
1:06:45 - How do I find a sales leader?
1:10:50 - What he's doing now
1:19:55 - Conclusion

📈 Sign up for Growcon 2024 today! https://growcon.com/

🤝 Connect with Jeff:
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

Kelsey Randhawa, the COO of the $680M Lyra Technology Group, discusses the company's unique "family of brands" model for aggregating and supporting over 70 global MSPs. She shares insights on Lyra's focus on investing in people, process and productivity versus just technology, as well as the value of the Chief of Staff role. Kelsey provides advice for MSP owners on overcoming common challenges like over-reliance on marketing and junior sales, while highlighting future trends in automation, AI and cybersecurity that MSPs must address. She emphasizes the importance of succession planning and building a resilient, next-generation business for sustainable growth.

🕵️Check out IT by Design: https://itbd.net/
🖊️Sign up for Build IT 2025: https://itbd.net/live/

🤝 Connect with Kelsey: https://www.linkedin.com/in/kelsey-randhawa/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

On this week's episode, we continue our MSP Titans series, where we interview 100 of the top MSPs in the nation. This week's guest is Stuart Bryan, CEO of I-M Technology. Stuart realized that in order to grow his MSP he couldn’t keep all his clients — over 50% of them, to be exact. It led to some rough moments, but the results speak for themselves: he now has a happier team and a more prosperous MSP.
But that’s not all Stuart shares. He discusses how he apologized to all his shareholders for not leading the business well, how he instills a sense of ownership within his team’s culture, and how to make IT an advantage for clients.

Chapters:
0:00 - Intro
1:32 - How he started
9:47 - Apologizing to his shareholders
16:54 - Instilling ownership in his team's culture
22:36 - Less then 1/2 the clients they used to have
35:40 - How to make IT an advantage
44:58 - How he got past his personal wall
57:07 - MSP Titan Questions
1:12:50 - Conclusion

🤝 Connect with Stuart: https://www.linkedin.com/in/stuartjbryan/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

What are you doing now to prepare your MSP for exit? If nothing, that’s probably not a good idea… It’s always good to be prepared because you never know when that perfect offer may come, or on the opposite side, if you get sick and can’t run the business anymore. If your MSP isn’t functioning in a mature state, then don’t expect to get what you want in the sale. But, if you prepare now, you can make sure your MSP’s value is where it needs to be.

🕵️Check out IT by Design: https://itbd.net/
🖊️Sign up for Build IT 2025: https://itbd.net/live/

🤝 Connect with Christopher: https://www.linkedin.com/in/cvollmondcarstens/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

Does your MSP struggle to stand out against the rest? It's a problem most MSPs face, but not all... In today's episode, Jordan Alcott, CEO of Alcott Enterprise, shares about his journey into the MSP world, and what he and his team have done to differentiate from the hundreds of other MSPs they're competing against in the crowded LA/nationwide market - he's the 2nd fastest growing MSP in the entire LA area and has had multiple years in a row of quadrupling his business.

Chapters:
0:00 - Intro
1:10 - Crazy growth 2020 and sustaining it afterwards
15:21 - Setting expectations with clients
20:35 - Understanding where you clients want to go
23:13 - His background into tech through Direct TV
27:24 - Putting IT talk into business talk
42:14 - Differentiating in LA
49:06 - Quadrupling growth several years in a row
59:52 - MSP Titan Questions
1:09:54 - Conclusion

🤝 Connect with Jordan: https://www.linkedin.com/in/jordanalcott/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

We all say we grow by “referrals”, but can you claim your MSP grows largely by referrals at an average of 25% each year? For Sarabjit, CEO of 5 Rivers Technology, that’s his reality, and it wasn’t created by coincidence either. He’s applied a mindset to his business that’s helped his MSP flourish and grow without a sales team (they just hired their first sales person last year). So if you’d like to learn how to get solid referrals (and enought to actually grow your business), then check out today’s episode with Sarabjit.

🕵️Check out IT by Design: https://itbd.net/
🖊️Sign up for Build IT 2025: https://itbd.net/live/

🤝 Connect with Sarabjit: https://www.linkedin.com/in/sarabjit-singh-frit/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

Is your MSP's goal to help others or to just provide a service? If you're not making it about your clients, you'll never see great success. For Val, CEO of Whitehat Virtual Technologies, he attributes his success to going over and beyond in delivering value to his clients. It's his mission to support their missions. By putting their business needs at the forefront, he's been able to grow his business while making it all about them. This is interview 8 in our series MSP Titans, where we're interviewing 100 of the top 500 MSPs on the planet.

Chapters:
0:00 - Intro
1:53 - His first three years
9:08 - Not crushing your team
28:10 - Culture + hiring
33:14 - Val's Mission (making it about their mission)
43:50 - What caused his growth?
55:08 - What's his biggest constraint?
59:58 - MSP Titan Questions
1:14:34 - Conclusion

🤝 Connect with Val: https://www.linkedin.com/in/valking/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

Constantly hear the horror stories MSPs share about M&A? It doesn't have to be that way... On this week's episode, we're talking to Neil Medwed, VP of Corporate Development and M&A at Meriplex. What's interesting about Neil is that he was an MSP who got acquired, so he understands all aspects of the process. And in this interview, he shares some of his story with being acquired by Meriplex and how it not only helped him enlarge his future but also the future of his team.

🕵️Check out IT by Design: https://itbd.net/
🖊️Sign up for Build IT 2025: https://itbd.net/live/

🤝 Connect with Neil: https://www.linkedin.com/in/neilmedwed/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

On this week's episode, Chris Caprio, CEO (and former CFO) of Focus Technology, joins the show to shed some light on M&A and how he and his team at Focus are handling it. It's not a simple process on either side, but Chris shares some insights on how to get started with your finances if you wanting to sell, what buyers are looking for when considering your MSP, and what you can do to get a better evaluation. If you're interested in M&A for MSPs (whether buying or selling), Chris's insights are invaluable.

Chapters:
0:00 - Intro
1:22 - From CFO to CEO of an MSP
6:40 - Understanding M&A
11:35 - How do I get started with finances?
15:05 - Getting a better evaluation
18:49 - The current m&a market
22:56 - Focus's plan for growth
30:09 - Assessing talent and clients before integration
38:36 - Selling to the executive suite
43:35 - MSP titan questions

🤝 Connect with Chris: https://www.linkedin.com/in/christopher-caprio-a709769/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

In this episode, Sumeet Sabharwal, CEO at Netgain, shares his experience as a top MSP and discusses their unique approach as a "vertical MSP”, tailoring its services to specific industry verticals like healthcare, accounting, and legal. He shares valuable insights on how to differentiate your offerings, deepen client relationships, and prepare for the future of the industry. His experience in building a successful vertical-focused MSP provides a roadmap for others looking to evolve their businesses and stay ahead of the curve.

🕵️Check out IT by Design: https://itbd.net/
🖊️Sign up for Build IT 2025: https://itbd.net/live/

🤝 Connect with Sumeet: https://www.linkedin.com/in/ssabharwal/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

On this week's episode, Mark Porter, CEO of High Wire Networks, joins the show as our most recent MSP Titan. In his discussion, Mark shares some of the adversity he's faced along his journey of growing several successful businesses (one from $14M to $28M in 14 months). From laying off 30% of his staff to dealing with intense family situations, he's made it through and lives by the motto "this chapter only makes the ending sweeter". He also discusses 1. the importance of enjoying other people's success + caring for you team and 2. how to do deal with the mental rollercoaster of running a business. Business is tough, but the rewards are worth it!

Chapters:
0:00 - Intro
1:50 - When and why he knew to sale
19:58 - Employees who don't want to you leave/investing into others
32:51 - Handling the mental rollercoaster
54:57 - Enjoy watching others succeed
1:06:03 - MSP Titan Questions
1:25:11 - Conclusion

🤝 Connect with Mark: https://www.linkedin.com/in/mark-porter-highwire/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

In this week's bonus episode, we recorded at the Start Grow Manage Summit in Philadelphia, and our special guest is Keith Willis, owner of ECX Systems. Keith shares one thing his MSP does different than the rest, and that's hiring advanced generalists, not specialists... But he shares why that's a really good. Then he shares about the dangers of burning out yourself and/or your team and how his team can help.

✅ Check out Start Grow Manage and elevate your MSP like Keith did:
https://startgrowmanage.com/

🤝 Connect with Keith: https://www.linkedin.com/in/taloncc/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

In this episode, we sit down with Greg Browning, CEO of SinglePoint, to explore his journey of growing an MSP from $2.2 million to $23 million (going from $10M to over $20M in 2019 along...). Greg shares hard-earned lessons from scaling his company, navigating the risks and rewards of rapid growth, and lessons learned from managing risk with major contracts.

Chapters:
0:00 - Intro
1:09 - Exponential growth and not being reliant on one large client
12:14 - Greg's rise from tech to CEO
17:00 - When he realized he was the bottleneck
20:42 - Transitioning from founder-led sales
28:20 - Maintaining culture during growth
32:13 - Choosing to be CEO & working on the business
39:31 - What do you give away as the owner?
44:05 - MSP Titan Questions
57:23 - Conclusion

🤝 Connect with Greg: https://www.linkedin.com/in/singlepointglobalceo/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

In this week's bonus episode, we recorded at the Start Grow Manage Summit in Philadelphia, and our special guest is Stewart Garzarelli, CEO of Agiliti. Today, Stewart's sharing how he got into IT and it's not your typical path (it helped him heal from a traumatic brain injury). Then, he shares some of what he's done to make his MSP successful, including how he evaluates new tech hires (which I can promise you it's different than everyone else, but you should start implementing it).

✅ Check out Start Grow Manage and elevate your MSP like Stewart did:
https://startgrowmanage.com/

🤝 Connect with Stewart: https://www.linkedin.com/in/sgarzarelli/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

In this week's episode, we continue our MSP Titan series with Justin Esgar, CEO of Virtua Computers and host of the All Things MSP podcast. And if you've ever struggled with not feeling like enough, then this is the episode for you (should be 100% of us!). Justin dives deep into imposter syndrome, even sharing how after 16 years in the industry he still struggles with it, but he also shares his ways for dealing with it and overcoming. We also dive into getting out of your comfort zone, being ok with risk, and Justin's why for all that he does (hint: it's all about people).

🤝 Connect with Justin: https://www.linkedin.com/in/justinesgar/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

In this week's bonus episode, we recorded at the Start Grow Manage Summit in Philadelphia, and our special guest is Ken Nero, CEO of IKON Business Group. Ken dives deep into what his driving force is in running his MSP. It's not all about the money, but about having a mission that his MSP can help further, a mission that will help minorities in America earn high paying jobs.

✅ Check out Start Grow Manage and elevate your MSP like Ken did:
https://startgrowmanage.com/

🤝 Connect with Ken: https://www.linkedin.com/in/kennero/
🤝 Check out his MSP and foundation: https://www.ikonbusinessgroup.com/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

On this week's episode, Alan Crowetz, CEO of Infostream, joins the show to share the lessons he's learned over the last 30 years of doing business. He shares why it's important to collaborate with other MSPs, even competitors; the importance of being on camera and how it generates leads; and learning the importance of leading the team by taking time off and not overworking yourself.

Chapters:
0:00 - Intro
1:11 - How he got started
8:11 - What would he change?
12:50 - Getting on TV stations for marketing
17:44 - Where he's at now
25:04 - His biggest challenge
30:15 - His focus on sales and marketing
38:17 - Biggest lesson learned
40:45 - Saying "no" to prospects
45:00 - Leading your team with productivity and time off
55:45 - Resources he recommends
57:40 - Conclusion

🤝 Connect with Alan: https://www.linkedin.com/in/computer-support/
🤝 Check out his MSP: https://www.infostream.cc/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

In this week's bonus episode, we recorded at the Start Grow Manage Summit in Philadelphia, and our guest this week is George Ballane, CEO and owner of BizTech Pro. George shares what he's done within his MSP that's making a huge difference, niching. But he also shares other topics: his sales trick that warms up clients quicker, how he 25x-ed his return on an insurance company during covid, and how lead generation has been easier since niching.

✅ Check out Start Grow Manage and elevate your MSP like George did: https://startgrowmanage.com/ 

🤝 Connect with George: https://www.linkedin.com/in/george-ballane-biztechpro/ 
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens 

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

On this week's episode, we continue our MSP Titan series, where we interview top MSP CEOs around the world and let them share their advice on what you should do for your MSP. Today's guest is Earl Foote, CEO of Nexus IT, Utah's largest and fastest-growing non-PE MSP. Though many things factor into success, two elements stand out that have helped Earl make Nexus IT into a powerhouse. One is personal development, and the second is an intense focus on people (clients and your team). Get these two things right and good things will happen.

Chapters:
0:00 - Intro
1:28 - Why did Earl start?
9:48 - What does he attribute to his success?
16:24 - The importance of personal development
22:52 - How he has grown exponentially, year after year
33:12 - M&A and his different approach
43:55 - Maintaining culture, especially during large growth
53:33 - Culture and M&A
1:03:44 - Top 5 questions for top 500 MSPs
1:15:46 - Conclusion

 🤝 Connect with Earl: https://www.linkedin.com/in/earlfoote/

🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

In this week's bonus episode, we're recording at the Start Grow Manage Summit in Philadelphia with our first guest Robert Choynowski, CEO of SeaGlass Technology. Robert shares what he's learned over the last several years, which has led to him 2 years straight of 100% growth... Previously, he was making large marketing investments but yielding no results due to inadequate onboarding and service delivery. So what did he do? He focused on improving these areas (not more marketing and sales), which led to an impressive 152% growth in one year. 

✅ Check out Start Grow Manage to help elevate your MSP like Robert did:
https://startgrowmanage.com/

🤝 Connect with Robert: https://www.linkedin.com/in/rchoynowski/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

This week, we explore with operations expert Jhana Li the transformative power of operations and how it’s much more than just backend management. Effective operations optimize a business's core resources—time, energy, money, human potential, and physical capital. But we really hone in on the human element, where aligning tasks with each team member's strengths can significantly boost productivity and innovation, therefore profitability and enjoyment at work. Operations are crucial for driving efficiency, profitability, and scalable success at your MSP.

Chapters:
0:00 - Intro
1:22 - Jhana's journey into operations
3:54 - Defining operations
6:26 - Don't wait on operations
12:20 - Handing off operations as a CEO
21:00 - The 5 areas of operations
35:55 - The human potential area of operations
1:04:15 - The last 2 areas of operations
1:07:32 - Bringing on an ops manager
1:12:53 - Conclusion

🤝 Connect with Jhana: https://www.linkedin.com/in/jhana-li/

🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

MSPs have 3x-ed their MRR in one year after implementing customer success (Marnie's clients).. That's why, on today's episode, CS expert and former CEO Marnie Stockman joins the show to discuss the importance of customer success in your MSP and how it can completely change your MSP's trajectory.

Chapters:
0:00 - Intro
1:20 - From school teacher to CEO
9:48 - Why is customer success important?
15:50 - How does customer success help growth?
20:09 - How should I implement CS with prospects?
31:19 - Growing MRR with customer success
39:55 - How should I implement CS with my current clients?
47:32 - CS vs customer experience
53: 28 - Who implements CS in my MSP?
58:32 - The importance of the personal touch
1:02:37 - Lead it Like Lasso

🤝 Connect with Marnie: https://www.linkedin.com/in/marniestockman/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
📖 Get Lead it Like Lasso today: https://a.co/d/3MYY2DG

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

On this week's episode, Dr. Alan Barnard, one of the world's leading experts on the theory of constraints, joins the show to explain how this theory can help business owners (including MSPs) exponentially grow their companies. How does the theory help? By implementing it, businesses can narrow down on the real problems within their companies, problems they didn't even know existed... AND this is the same business strategy that  @AlexHormozi  uses to exponentially grow his company.

Chapters:
0:00 - Intro
1:10 - What is the theory of constraint?
21:48 - Uninterrupted flow within your business
34:33 - What if my constraint is demand?
48:01 - The power of first principles thinking
58:15 - It's impossible... unless
1:20:14 - Clear next steps for ambitious goals
1:27:07 - Dr. Alan's current impossible goal
1:30:12 - Conclusion

🤝 Connect with Dr. Alan: https://www.linkedin.com/in/dralanbarnard/
📺 Dr. Alan's Youtube:  @DrAlanBarnard  
📖 Check out his new children's book: https://a.co/d/fbZ373W

🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

In this week's episode, we start our new interview series called MSP Titans on MSP Mindset. In this series, we interview 100 of the top 500 MSPs in the world and let them share their stories and paths to success. Our first MSP Titan is Sean Maguire, founder of Synivate. He shares how going all in on automation and standardization helped him reach the top 500 while maintaining a small team.

Chapters:
0:00 - Intro
1:58 - Why did Sean start Synivate?
4:30 - The benefits of going all in on automation and standardization
25:42 - MSPs and remote work
35:05 - What would Sean do differently if starting over?
40:20 - MSP Titan Questions

🤝 Connect with Sean: https://www.linkedin.com/in/maguiresean/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

Chapters:

0:00 - Intro

1:54 - Hardships growing up and how that shaped him

6:04 - Hitting rock bottom and building back up

14:51 - Having a wealth mindset when you're failing

25:42 - Figuring out your identity

40:40 - Make it about others

48:04 - Maximum impact potential

52:04 - Conclusion

📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS 

🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI 

🥷 Steal Servosity's process: https://bit.ly/3xtAblA

🤝 Connect with Alok: https://www.linkedin.com/in/alokappadurai/

📖 Buy Alok's book Maximum Impact Potential: https://a.co/d/bsRwe3Q

🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

Chapters:

0:00 - Intro

2:50 - Performing at the expense of your humanity

21:04 - Working hard for emotional intelligence

28:55 - Learning to address your feelings

43:00 - How do I apply this, especially to business?

53:42 - Dealing with other's feelings

1:07:10 - Companies of endearment outperform great companies

1:11:42 - Conclusion

📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS 

🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI 

🥷 Steal Servosity's process: https://bit.ly/3xtAblA

🤝 Connect with Robert: https://www.linkedin.com/in/drrobmurray/

🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

Chapters:

0:00 - Intro

1:40 - Struggling with “I’m not enough”

4:17 - Britt’s struggle with where she found worth

10:05 - Success doesn’t cure your flawed mindsets

13:35 - How Britt deals with pressure

18:17 - Identity shifts with you and your business

23:50 - As a coach, what issues do you see the most?

28:07 - How do I face my “I’m not enough”?

42:11 - Shedding your false narratives

52:12 - How do I go to the next level with my mindset?

58:06 - Gaining clarity

1:09:58 - We don’t actually want control

1:23:55 - Conclusion

📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS 

🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI 

🥷 Steal Servosity's process: https://bit.ly/3xtAblA

🤝 Connect with Britt: https://www.linkedin.com/in/britt-lefkoe/

🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

0:00 - Intro 

1:43 - Shawn's struggles growing up 

9:04 - Struggles with his family 

18:50 - Victim to victor 

24:57 - Overcoming a poverty mindset 30:07 - How can I be a winner? 

38:13 - How do I give more? 

41:15 - Growing his company post-NFL 

44:53 - Stop hiding your struggle 

53:08 - What's next for Shawn? 

58:02 - Conclusion 

📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS 

🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI 

🥷 Steal Servosity's process: https://bit.ly/3xtAblA

🤝 Connect with Shawn: https://www.linkedin.com/in/shawnharper75/ 

📖 the Winologist: https://a.co/d/09UCbGb2 

🤝 Connect with Damien: https://www.linkedin.com/in/dstevens 

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

Chapters:

0:00 - Intro

1:48 - Why 29 hour work day?

4:40 - Why do you need an executive assistant?

9:11 - “I don’t have that much to hand off”

16:40 - How do I find an EA?

25:14 - Full-time vs part-time EA

34:48 - Resources for hiring an EA

40:33 - The positive impacts of an EA

43:32 - Conclusion

📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS 

🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI 

🥷 Steal Servosity's process: https://bit.ly/3xtAblA

🤝 Connect with Ethan: https://www.linkedin.com/in/ethanbull/

🤝 ProAssisting: https://www.proassisting.com/

🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

Chapters:

0:00 - Intro

1:18 - How Terry started his MSP

9:10 - From $24k to Inc 5000

18:40 - Biggest challenges in business

25:22 - How he maintained 50% growth over 6 years

28:24 - Social proof and winning deals

31:48 - Maintaining culture during fast growth

41:51 - Leveling up personally

48:13 - It’s easy to grow an MSP?

59:58 - 2000%+ growth in 3 years?

1:04:27 - Conclusion

📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS 

🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI 

🥷 Steal Servosity's process: https://bit.ly/3xtAblA

🤝 Connect with Terry: https://www.linkedin.com/in/terryhedden/

🤝 Marketopia: https://marketopia.com

🤝 Connect with Damien:  LinkedIn: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

#msp #managedservices #managedserviceprovider

Chapters:

0:00 - Intro

1:35 - Why niching is important

10:53 - Joe helps me with niching

19:45 - Real-life examples with niching

25:20 - How to choose a niche

41:21 - How long does it take to niche?

46:45 - Actionable next steps?

52:21 - Conclusion

📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS 

🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI 

🥷 Steal Servosity's process: https://bit.ly/3xtAblA

🤝 Connect with Joe: https://www.linkedin.com/in/joerojas/

🤝 Start Grow Manage: https://startgrowmanage.com/

🤝 Connect with Damien:  LinkedIn: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

Chapters:

0:00 - Intro

1:19 - Dave’s Story

7:24 - Shawn’s Story

13:20 - Why the wrote the book

17:39 - Dave’s insane year 1&2

23:38 - Shawn’s early struggles with teams/management

33:41 - the Hamster Wheel

49:51 - Differentiation

1:04:04 - Your unique offering

1:08:11 - Come in like the expert

📧 Sign up for our weekly newsletter: https://go.servosity.com/msp-mindset-news

📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS 

🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI 

🥷 Steal Servosity's process: https://bit.ly/3xtAblA

🤝 Connect with Shawn: https://www.linkedin.com/in/encorestrategic/

🤝 Connect with Dave: https://www.linkedin.com/in/dave-cava-encore/

🤝Encore Strategic: https://encorestrategic.io/

🤝 Connect with Damien:  LinkedIn: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

Chapters:

0:00 - Intro

1:17 - Sunny’s story from immigrant to successful American Dream

20:05 - Where it all began

27:00 - Why’d you leave the “safety” of your job

32:30 - Raising children to be successful

38:18 - Transitioning away from MSP

46:06 - Early setbacks

53:52 - Noting being reactive with hiring

1:00:55 - Where to find unconventional hires

1:19:41 - Conclusion

📧 Sign up for our weekly newsletter: https://go.servosity.com/msp-mindset-news

📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS 

🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI 

🥷 Steal Servosity's process: https://bit.ly/3xtAblA

🤝 Connect with Sunny: https://www.linkedin.com/in/sunnykaila/

🤝IT by Design: https://itbd.net/

🤝 Connect with Damien:  LinkedIn: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

Chapters:

0:00 - Intro

1:20 - Biggest mistakes leaders make

7:00 - How do I show clarity to my team?

12:30 - Expectations and goals for my team

23:30 - Parenting and how it applies to leadership

29:30 - Seeing both “and’s” and “or’s”

39:04 - Assessing underperformers

46:40 - Recruiting not hiring

55:47 - Am I getting in the way?

1:03:40 - How do I evaluate my leadership?

1:07:28 - Conclusion

📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS 

🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI 

🥷 Steal Servosity's process: https://bit.ly/3xtAblA

🤝 Connect with Dave: https://www.linkedin.com/in/davidkline/

🤝 MGMT Accelerator: https://mgmt.beehiiv.com/

🤝 Connect with Damien:  LinkedIn: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

#msp #managedservices #managedserviceprovider

Chapters:

0:00 - Intro

1:17 - Brain's different path into sales

5:18 - Stop playing a role during sales

8:45 - His journey from acting to selling

13:35 - "Thick Skin" actually isn't good

19:15 - How Brian grew an MSP 3x

30:00 - Your looking for the wrong people

38:20 - Empathy in sales

1:02:10 - Biggest misconceptions MSPs have about sales

1:04:53 - Commonly accepted practices that are bad

1:08:03 - Conclusion

📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS 

🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI 

🥷 Steal Servosity's process: https://bit.ly/3xtAblA

🤝 Connect with Brian: LinkedIn: https://www.linkedin.com/in/brian-gillette/

🤝 Website: https://www.feelgoodmsp.com/

🤝 Connect with Damien:  LinkedIn: https://www.linkedin.com/in/dstevens

🎙 Listen on audio:

Apple Podcast: https://podcasts.apple.com/us/podcast/msp-mindset-with-damien-stevens/id1669572779

Spotify: https://open.spotify.com/show/5B1k3Z8qXBGBSCJeSScjBE?si=c5d185c306064520

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

Chapters:

0:00 - Intro

2:30 - How do I differentiate my MSP?

20:09 - How do I differentiate - Accountability

35:15 - Helping your team members get to the "majors"

40:32 - How do I differentiate myself with recruiting?

50:33 - How do I differentiate myself with sales?

58:54 - How do I price my services properly?

1:11:52 - What am I sleeping on as a MSP?

1:21:09 - Conclusion

📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS 

🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI 

🥷 Steal Servosity's process: https://bit.ly/3xtAblA

🤝 Connect with Kyle: https://www.linkedin.com/in/kylechx/

🖥️ Check out Empath: https://empathmsp.com/

🤝 Connect with Damien:  LinkedIn: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

blending deep faith with professional guidance to help tech leaders achieve personal fulfillment and shape their legacies.

Chapter:

0:00 - Intro

1:36 - Arlin's journey into peer groups

5:25 - What is involved in a peer group?

10:57 - Having a plan and saying "no"

18:21 - Digging deeper into Arlin's HTB origins

31:36 - Why invest in HTG over your own MSP?

39:53 - Biggest takeaways from being in a peer group

56:16 - Why is Arlin's zone of genius?

1:00:46 - How do you integrate faith and work?

1:07:35 - Future challenges for MSPs?

📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS 

🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI 

🥷 Steal Servosity's process: https://bit.ly/3xtAblA

🤝 Connect with Arlin: LinkedIn: https://www.linkedin.com/in/asorensen/

🤝 Connect with Damien:  LinkedIn: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

Chapters:

0:00 - Intro

1:22 - Voted least likely to succeed + April's pivot to success

12:42 - How to shortcut your success with mentors

19:37 - Self-sabotage and hindering your growth

26:15 - Understanding how you self-sabotage and overcoming

49:06 - How to be vulnerable, especially when you know a little about a topic

1:05:42 - Conclusion

📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS 

🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI 

🥷 Steal Servosity's process: https://bit.ly/3xtAblA

🤝 Connect with April: https://www.linkedin.com/in/mckeegangarcia/

💻 April's website: https://theaprilgarcia.com/

🤝 Connect with Damien:  LinkedIn: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

Chapters:

0:00 - Intro

1:23 - Figuring out your Zone of Genius

15:17 - What should you STOP doing?

22:20 - Authentic communication and feedback amongst your team

📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS 

🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI 

🥷 Steal Servosity's process: https://bit.ly/3xtAblA

🤝 Connect with Brian: https://www.linkedin.com/in/brianhoppe/

🤝 Connect with Damien:  LinkedIn: https://www.linkedin.com/in/dstevens

📺 Watch on YouTube: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

Chapters:

0:00 - Intro

1:35 - Changing your mindset with hiring

5:30 - Initial steps you can take to improve your hiring

12:30 - Why should you hire differently than everyone else?

17:00 - How do you make talent a priority?

40:18 - How do you intentionally find and keep someone who's a great fit

1:00:40 - How does Zeke help companies?

1:15:15 - Conclusion

📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS 

🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI 

🥷 Steal Servosity's process: https://bit.ly/3xtAblA

🤝 Connect with Zeke: https://www.linkedin.com/in/zekelopez/

🤝 Connect with Damien:  LinkedIn: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

Chapters:

0:00 - Intro

2:27 - From commission only sales to CEO

8:18 - The value of peer groups and coaching

14:03 - Johnny's changes in mindset that led to business growth

34:02 - The importance of personal discipline

52:17 - Conversations to have when hiring

58:36 - Your hiring determines the success of your company

📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS 

🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI 

🥷 Steal Servosity's process: https://bit.ly/3xtAblA

🤝 Connect with Johnny via LinkedIn: https://www.linkedin.com/in/johnnypage/

🤝 Connect with Damien via LinkedIn: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

0:00 - Intro

2:10 - Attack overview

12:15 - Day 1: Ransomware Attack

26:04 - Day 2 and beyond

35:08 - Why culture is CRITICAL for survival

43:20 - The importance of community

50:30 - How long did it take to recover?

57:39 - Resources for MSPs facing attacks or to prepare yourself

📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS 

🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI 

🥷 Steal Servosity's process: https://bit.ly/3xtAblA

CompTIA Emergency Response Team:

https://connect.comptia.org/content/lp/comptia-emergency-response-team

Connect with Robert:

LinkedIn: linkedin.com/in/rcioffi

Connect with Damien:

LinkedIn: https://www.linkedin.com/in/dstevens

Listen on audio:

Apple Podcast: https://podcasts.apple.com/us/podcast/msp-mindset-with-damien-stevens/id1669572779

Spotify: https://open.spotify.com/show/5B1k3Z8qXBGBSCJeSScjBE?si=c5d185c306064520

0:00 - Intro

2:31 - Nigel's journey into MSPs

5:30 - Your mindset determines your success

15:00 - How do you refrain your mind

24:50 - How do mastermind groups improve me and my MSP

38:14 - Look at your hard times with gratitude

📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS 

🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI 

🥷 Steal Servosity's process: https://bit.ly/3xtAblA

Tech Tribe:

https://thetechtribe.com/

Connect with Nigel:

https://www.linkedin.com/in/nigelgmoore/

Connect with Damien:

https://www.linkedin.com/in/dstevens

Listen on audio:

Apple Podcast: https://podcasts.apple.com/us/podcast/msp-mindset-with-damien-stevens/id1669572779

Spotify: https://open.spotify.com/show/5B1k3Z8qXBGBSCJeSScjBE?si=c5d185c306064520

Chapter:

0:00 - Intro

2:15 - Jay's involvement with Deep Blue and Watson

10:19 - Should my MSP focus on AI right now?

24:00 - The future of MSPs and talent

49:16 - What is upcoming for MSPs?

55:14 - More on talent issues

60:33 - Who do I get my MSP ahead?

66:48 - What are MSPs overlooking right now?

📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS 

🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI 

🥷 Steal Servosity's process: https://bit.ly/3xtAblA

Connect with Jay:

linkedin.com/in/jaymcbain

Connect with Damien:

LinkedIn: https://www.linkedin.com/in/dstevens

Listen on audio:

Apple Podcast: https://podcasts.apple.com/us/podcast/msp-mindset-with-damien-stevens/id1669572779

Spotify: https://open.spotify.com/show/5B1k3Z8qXBGBSCJeSScjBE?si=c5d185c306064520

Being open and vulnerable about your numbers and feelings

Are you really ok?

Thoughts of walking away and ending it all

Getting over tough hurdles

Key take aways and advice for other struggling business owners

📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS 

🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI 

🥷 Steal Servosity's process: https://bit.ly/3xtAblA

Connect with Roger:

LinkedIn: linkedin.com/in/rogerswanson

An overview of the new CMMC rule

Will the rule come out soon?

What will MSP's need to do?

The impact of the rule to all MSP's - big or small.

📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS 

🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI 

🥷 Steal Servosity's process: https://bit.ly/3xtAblA

Connect with Toby Musser:

linkedin.com/in/tobiasmusser

An overview of AI and the value it can bring to your MSP

Why MSP's shy away from AI

Why AI shouldn't be viewed as something to be terrified of

Advice for other MSP's and critical takeaways

📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS 

🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI 

🥷 Steal Servosity's process: https://bit.ly/3xtAblA

Connect wit Rob:

LinkedIn: linkedin.com/in/robtrae

Twitter: https://twitter.com/RobTRae

° An overview of his company's ransomware attack and the impacts it had on his company and himself

° The immediate actions Eric took and how he communicated with his clients

° What challenges Eric encountered during the incident

° Measures that were put in place to prevent this from happening in the future

° Advice for other MSPs and critical takeaways

📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS 

🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI 

🥷 Steal Servosity's process: https://bit.ly/3xtAblA

Connect with Eric:

LinkedIn: linkedin.com/in/eric-woodard

° Understanding the impact of knowing your WHY and the risks of not understanding

° Common obstacles faced when trying to discover your WHY

° How having a clear WHY impacts your business decisions

° Building a brand that embodies your WHY

° Communicating your WHY to customers

📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS 

🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI 

🥷 Steal Servosity's process: https://bit.ly/3xtAblA

Connect with Wes:

LinkedIn: https://www.linkedin.com/in/wesspencer/

YT Channel: https://www.youtube.com/wesspencer

Tim Golden, Founder and CEO of compliancerisk.io will join Damien for this episode to talk about:

› Implementation and maintenance of compliant MSP culture and governance

› Common mistakes made by MSPs and how to avoid them

› Applying the concepts like "shifting your mind left" or "staying ahead of the curve"

› Factors MSPs should understand when considering CMMC certification or FedRAMP accreditation

› How MSPs should prioritize and sequence their compliance efforts

📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS 

🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI 

🥷 Steal Servosity's process: https://bit.ly/3xtAblA