https://simplecast.com Quick and efficient audio tips, tricks, solutions and stories from Mark Thomas, ITIL instructor at Interface Technical Training with over 20 years of professional experience, spanning leadership roles from Datacenter CIO to Management and IT Consultant. Interface Technical Training en Tue, 14 Jan 2020 22:45:08 +0000 Thu, 13 Feb 2020 20:51:21 +0000 https://stagingwww.interfacett.com/itil-in-the-trenches-podcast/ https://cdn.simplecast.com/images/4d5ef2a3-3788-4efe-a273-5c311dc94c81/a1b0a0a9-5130-4353-afaf-751a05c91615/3000x3000/3020720-1579034150328-a12969a8cecec.jpg?aid=rss_feed https://stagingwww.interfacett.com/itil-in-the-trenches-podcast/ episodic Quick and efficient audio tips, tricks, solutions and stories from Mark Thomas, ITIL instructor at Interface Technical Training with over 20 years of professional experience, spanning leadership roles from Datacenter CIO to Management and IT Consultant. Interface Technical Training no https://feeds.simplecast.com/AmxnasYs Interface Technical Training gregr@interfacett.com 8e6e0a75-f6e4-4ca2-95be-fb6dddc50529 Risk management

]]> Tue, 14 Jan 2020 22:45:08 +0000 gregr@interfacett.com (Interface Technical Training) https://itil-in-the-trenches-podcast-series-43672327.simplecast.com/episodes/07-risk-management-mxPyKGhm Risk management

]]> 07: Risk management Interface Technical Training 00:08:35 Risk management Risk management no full 7 58957bd8-eaa7-4d10-98fa-17416c4d11e1 The really right way to close a problem ticket

]]> Tue, 14 Jan 2020 22:39:22 +0000 gregr@interfacett.com (Interface Technical Training) https://itil-in-the-trenches-podcast-series-43672327.simplecast.com/episodes/06-the-really-right-way-to-close-a-problem-ticket-RjyM_5Nm The really right way to close a problem ticket

]]> 06: The really right way to close a problem ticket Interface Technical Training 00:04:24 The really right way to close a problem ticket The really right way to close a problem ticket no full 6 2ad47648-f0a7-4644-b7f8-42d8fc7b241a Release management vs. Deploy management

]]> Tue, 14 Jan 2020 22:37:17 +0000 gregr@interfacett.com (Interface Technical Training) https://itil-in-the-trenches-podcast-series-43672327.simplecast.com/episodes/05-release-management-vs-deploy-management-QB_hKEv_ Release management vs. Deploy management

]]> 05: Release management vs. Deploy management Interface Technical Training 00:02:54 Release management vs. Deploy management Release management vs. Deploy management no full 5 88220fa0-60a7-4348-9ded-5150aae07ced Incidents and requests...Not the same!

]]> Tue, 14 Jan 2020 22:35:59 +0000 gregr@interfacett.com (Interface Technical Training) https://itil-in-the-trenches-podcast-series-43672327.simplecast.com/episodes/04-incidents-and-requests-not-the-same-kieNZCH4 Incidents and requests...Not the same!

]]> 04: Incidents and requests...Not the same! Interface Technical Training 00:03:04 Incidents and requests...Not the same! Incidents and requests...Not the same! no full 4 17c0dfd0-a2de-4934-ae59-b2f8b7f78e3c New features in the latest ITIL 4 release

]]> Tue, 14 Jan 2020 22:34:01 +0000 gregr@interfacett.com (Interface Technical Training) https://itil-in-the-trenches-podcast-series-43672327.simplecast.com/episodes/03-new-features-in-the-latest-itil-4-release-qQyAXRPq New features in the latest ITIL 4 release

]]> 03: New features in the latest ITIL 4 release Interface Technical Training 00:02:54 New features in the latest ITIL 4 release New features in the latest ITIL 4 release no full 3 d8276747-dec8-4d7a-8655-c35df63cfa77 The four dimensions of ITIL 4

]]> Tue, 14 Jan 2020 22:33:03 +0000 gregr@interfacett.com (Interface Technical Training) https://itil-in-the-trenches-podcast-series-43672327.simplecast.com/episodes/02-the-four-dimensions-of-itil-4-XPUsX2OQ The four dimensions of ITIL 4

]]> 02: The four dimensions of ITIL 4 Interface Technical Training 00:06:11 The four dimensions of ITIL 4 The four dimensions of ITIL 4 no full 2 a65afc27-3d2e-4408-b26e-51a0b75d46b4 In this episode, Mark Thomas describes how problem tickets can be treated as projects in ITIL!

]]> Tue, 14 Jan 2020 20:08:53 +0000 gregr@interfacett.com (Interface Technical Training) https://itil-in-the-trenches-podcast-series-43672327.simplecast.com/episodes/01-can-problem-tickets-be-projects-in-itil-uMaiPaMn In this episode, Mark Thomas describes how problem tickets can be treated as projects in ITIL!

]]> 01: Can problem tickets be projects in ITIL? Interface Technical Training 00:02:40 In this episode, Mark Thomas describes how problem tickets can be treated as projects in ITIL! In this episode, Mark Thomas describes how problem tickets can be treated as projects in ITIL! no full 1