When Pam Snively (Chief Data & Trust Officer, TELUS) prepared to launch TELUS’ first generative AI customer support tool, she found herself at the center of this exact tug-of-war - pulled by teams eager to move and teams focused on risk. 

Pam shares crucial lessons from the front lines of TELUS’s GenAI rollout. Why compromise is the wrong goal. And, what Purple Teaming taught her about AI-Ready Governance that treats risk management as an engine for innovation, not a roadblock.

Milin Chhanechhara (Lead Data Scientist, Lumen Technologies) and Andrew Gaskins (Principal Solution Architect, Lumen) reveal why the traditional top-down approach to AI-Ready Governance is broken. They share the blueprint for a new model that highlights collaboration and empowers local teams while maintaining responsibility and safety. 

You’ll hear what breaking down governance silos has made possible for their global teams and what a cross-functional approach to AI-ready data actually looks like.

https://www.onetrust.com/podcasts/trustonomy/

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The conversation also looks ahead to what’s coming next, including the governance challenges posed by agentic AI, identity and access controls, and the importance of testing and validation across the AI lifecycle.

Articles / Reports Mentioned: 

Can AI run a company without people? 

Tools / Companies Mentioned: 

https://www.onetrust.com/podcasts/trustonomy/

https://www.onetrust.com/platform/

This isn’t a season about theory; it’s a series of tactical debriefs on balancing speed with safety and opportunity with oversight. Listen in for strategies that will help you and your governance team move from brake to accelerator.

This season we’ve been sharing stories about companies and organizations that made mistakes and lost public trust. In this episode, we’re looking at a company that did nothing wrong but had to find a way through a crisis to rebuild trust. 

Veteran Chicago news reporter Phil Rogers recalls how the Tylenol Murders terrified the nation and how Johnson & Johnson managed the crisis. OneTrust’s Chief Trust Architect, Andrew Clearwater, examines how Johnson & Johnson defied the odds and actually strengthened trust in their brand.

Many companies collect personal data - names, birthdays, interests, payment information, and geolocation. But there’s no data more private and sensitive than biological data. So what happens when that information is used without consent?

  Carletta recalls the day she found out the tribe’s samples were being used without consent, the anguish the research caused, and how the Havasupai fought to bring their blood back home.  

Linda Thielova, OneTrust’s Global Data Protection Officer and Head of Privacy Centre of Excellence, explains why the Havasupai's story is no ordinary privacy violation, and how organizations can build trust-driven relationships around data. 

Companies run on data. It’s the backbone that allows them to understand their customers, make informed decisions, and see the big picture. But what happens when you don’t know what data you have, where it is, or how to access it?

Steve Twomey, author of Countdown to Pearl Harbor: The Twelve Days to the Attack, explains why the US forces at Pearl Harbor were unprepared for the attack, and Scott Bridgen, former Global GTM & Strategy Lead-GRC & Integrated Risk at OneTrust, explains why

There’s a fine balance between getting things done and getting them done the right way. Every business has deadlines, technical hurdles, and contractual pressures to consider. But what happens when you create an environment that prevents people from sharing ideas and concerns?

James R. Hansen, author of Truth, Lies and O-Rings: Inside the Space Shuttle Challenger Disaster, tells Allan’s story, and Jisha Dymond, OneTrust’s Chief Ethics and Compliance Officer, explains how NASA's workplace culture contributed to the disaster.

When you run a business, you build relationships with other businesses. They become your vendors and suppliers. But what happens when these third parties make decisions that put your customers and your business at risk?

We talk with Edward T. O’Donnell, author of Ship Ablaze: The Tragedy of the Steamboat General Slocum, and Matt Moog, General Manager of Third Party Risk Management at OneTrust, to find out how an untrustworthy vendor can sink your brand and your business.

We’ve got five surprising stories that will help you understand why trust matters, from a tragic steamboat fire that claimed more than 1,000 lives to the space shuttle Challenger disaster, and a medical research project that harmed instead of healed.   

These stories will help you understand your blind spots, from privacy and consent, to data discovery, to workplace culture – and show you how to create an organization built around trust.