Customer First Radio

Episode 4 | How to Supercharge Your Brand: Making Your Planogram Insights Go Further

Sam Harding, Nick Theodore — Wed, 17 Sep 2025 23:35:00 +0000

In this episode we hear from experts across dunnhumby and VST’s CEO & Co-Founder, Nick Theodore, as we imagine what’s next for category management in the years to come.

Episode 3 | How to Achieve Greatness: Putting Your Data to Work

Sarah Alcock, Casey Brady, Rob Plant — Wed, 17 Sep 2025 23:25:00 +0000

In this practical episode, we dive into real-world use cases with experts at Red Bull and Heineken to show how category managers can make data work harder, faster, and smarter for their teams and retail partners.

Episode 2 | How to Make Things Better: Solving Category Management’s Biggest Problems

Becca Appleyard, Helena Barr, Andrew Cackett, David Beardmore, Tommy Maier — Wed, 17 Sep 2025 23:15:00 +0000

In this episode, we discuss outdated tools to time-consuming processes. Plus, what retailers such as Tesco are looking for when it comes to supplier insights on space, range and fixture - and how platforms like Planogram Publisher are helping brands deliver exactly that..

Episode 1 | Category Management with dunnhumby

Rhiannon McGoldrick, Ruby Wright — Wed, 17 Sep 2025 23:00:00 +0000

Welcome to Category Management with dunnhumby, in partnership with VST. We’re kicking off with a 4-part mini-series centred around the evolution of Planogram and space data. dunnhumby’s Rhiannon McGoldrick and VST’s Ruby Wright offer a sneak peek of what’s to come in future episodes, featuring voices from Tesco, Danone, Red Bull, and more…

Episode 17 | Retail Media, with Julie Jeancolas and Catherine Bell

dunnhumby — Mon, 3 Apr 2023 10:38:04 +0000

Join Julie Jeancolas, Global Head of Product, Strategy and Partnerships at dunnhumby media, as she speaks with Catherine Bell, Head of Consulting for dunnhumby media. They discuss they key findings from a new dunnhumby report where more than 300 marketing and media professionals gave their thoughts on retail media from a brand perspective.

Episode 16 | Multichannel Retail Pharmacy, with Tom Block and Mariana Nunes

dunnhumby — Thu, 15 Dec 2022 14:07:10 +0000

Join Tom Block, Head of Growth Sector Strategy & Offering at dunnhumby, as he speaks with Mariana Nunes, dunnhumby’s resident data science expert in Retail Pharmacy customer behaviour. They discuss all things multichannel retail pharmacy and how customers’ evolving behaviour has been defined by technological advancement and accelerated by the pandemic.

Episode 15 | Tracking customer behaviour in inflationary times, with Feroud Seeparsand

dunnhumby — Tue, 25 Oct 2022 13:26:38 +0000

Adrian Newson, Head of Customer Strategy & Insights at dunnhumby, speaks with Senior Consumer Psychologist, Dr. Feroud Seeparsand, as they look at the latest dunnhumby Consumer Pulse research, analysing how customer behaviour is changing during these inflationary times.

Episode 14 | Le Retail Media, un canal en forte croissance mais au potentiel encore sous-exploité

Tanguy Pincemin, Julie Jeancolas — Sat, 1 Oct 2022 05:00:00 +0000

Episode 13 | The Evolution of Customer Data Science, with Sandra Stanley

dunnhumby — Thu, 8 Sep 2022 05:00:00 +0000

Dave Clements, Retail Director for dunnhumby, talks with Sandra Stanley, Chief Data Science Officer, about all things data science - how it can help give retailers and brands a competitive edge, and why it's the 'sexiest job in the world'!

Episode 12 | Customer Data and Technology in Retail Media, with Julie Jeancolas

Dave Clements, Julie Jeancolas — Thu, 16 Jun 2022 10:30:00 +0000

Dave Clements, Retail Director for dunnhumby, talks with Julie Jeancolas, Head of Media and Customer Engagement Solutions, about all things retail media - why it's grown in importance for retailers and brands, the key factors for success, and how data and technology can help give retailers a competitive edge.

Episode 11 | Customer First Strategies for Retail Pharmacy, with Christiane Feresin

Tom Block, Christiane Feresin — Thu, 16 Jun 2022 05:00:00 +0000

Tom Block, Head of Retail Pharmacy at dunnhumby, sits down with Christiane Feresin, Media & Customer Engagement Manager, to discuss the retail pharmacy sector and the evolving needs of customers in this post-pandemic world.

Episode 10 | Customer First Personalisation at Scale, with Emily Turner, Consulting Director, Customer Engagement and Media

Dave Clements, Emily Turner — Mon, 25 Apr 2022 14:43:34 +0000

Dave Clements, Retail Director for dunnhumby, sits down with Emily Turner, Consulting Director, Customer Engagement and Media, to discuss all things customer first and personalisation. They talk about what does personalisation really means, how it has evolved, and take a look at who’s doing it well, and the challenges you need to overcome to get it right.

Episode 9 | Insights from the Consumer Pulse Survey, February 2022

David Ciancio, Dave Clements — Mon, 14 Mar 2022 13:40:45 +0000

Dave Clements, Retail Director for dunnhumby and David Ciancio, Head of Grocery for dunnhumby sit down to discuss key insights from the dunnhumby Consumer Pulse Survey, a two-year worldwide study of the impact of COVID-19 on customer attitudes and behavior across 23 countries.

'Episode 8 | Customer First Business Practices for Inflationary Times

dunnhumby — Mon, 24 Jan 2022 13:29:26 +0000

Dave Clements, Retail Director for dunnhumby and David Ciancio, Head of Grocery for dunnhumby discuss Customer First business practices for how grocery retailers can respond to inflation.

Episode 7 | Neeraj Gehani, Global Product Director - Personalization Science, Measurement and Insights at dunnhumby

Neeraj Gehani, Dave Clements — Fri, 7 Jan 2022 20:39:33 +0000

Dave Clements talks with Neeraj Gehani, Global Product Director - Personalization Science, Measurement and Insights at dunnhumby about what Customer First means in Retail Media and shares some info on the new dunnhumby retail media platform.

Episode 6 | Richard Dawson, Global Customer Engagement Propositions Director at dunnhumby

Richard Dawson, David Ciancio — Wed, 6 Oct 2021 15:41:49 +0000

David Ciancio talks with Richard Dawson, Global Customer Engagement Propositions Director at dunnhumby about what Customer First means in Retail Media.

Episode 5 | Ted Eichten, Head of Price & Promotions, North America for dunnhumby

David Ciancio, Ted Eichten — Wed, 17 Mar 2021 15:39:00 +0000

Episode 4 | Daryl Wehmeyer, Head of Category Management, North America for dunnhumby

David Ciancio, Daryl Wehmeyer — Wed, 17 Feb 2021 16:12:00 +0000

Episode 3 | Grant Steadman, President of North America for dunnhumby

David Ciancio, Grant Steadman — Mon, 25 Jan 2021 17:38:08 +0000

David Ciancio sits down with Grant Steadman, President of North America for dunnhumby to discuss what it takes to be truly Customer First and examples of retailers around the world who embody the Customer First model.

Episode 2 | Erich Kahner, Associate Director of Customer Strategy at dunnhumby

David Ciancio — Fri, 8 Jan 2021 18:50:19 +0000

The 2021 Retailer Preference Index: Who's winning and why. David Ciancio, Global Head of Grocery discusses the 2021 U.S Retailer Preference Index (RPI): Grocery Edition with the lead author of the RPI, Erich Kahner. They unveil key insights and discuss who is winning and who is best positioned for the future.

Episode 1 | What it means to be Customer First

Dave Clements, David Ciancio — Wed, 6 Jan 2021 02:34:20 +0000

In the first episode of Customer First Radio, Dave Clements, Global Head of Retail for dunnhumby and David Ciancio, Global Head of Grocery for dunnhumby kick off the series by discussing what it means to be a truly Customer First business, share which retailers and brands today embody a Customer First mindset, and examine how Customer First materialized during the pandemic with retailers.